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Bell Canada / Mobility / wrongful collections action

ON, Canada Review updated:

Today I received a call from bell mobility collections stating I was almost $500 overdue on payments and that my acct had gone to collections. It only took approx 5 minutes to resolve the issue, since I have dealt with bell in the past I keep very good records of my dealings with them. The issue is (As stated by bell rep) that the acct that was sent to collections was terminated by me several months ago but bell billing didn't recieve the cancellatation from cust services. This will likely have an effect on my credit rating and little was done to try and correct this. When I asked to be transfered to a cust agent to file a complaint I was hung up on by csr id # ey08663. (Always get employee name and # before begining your conversation) this is typical of the service bell provides and the main reason I dropped them. Why does the crtc and bbb turn a blind eye to the actions of this unscrupulous company they can demand inquries into other organizations but seem to be deaf to the complaints towards bell canada

Ti
Mar 14, 2013
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Comments

  • Bi
      Apr 20, 2013

    If enough of us file a complaint with the CRTC and the BBB they cant ignore us... the problem for most of us is we complain but end up giving up...

    Anyone who has had a problem, take 5 minutes and file an online complaint.

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