our small business was looking for a shared mobile plan for four of our emplyees. We approached Telus, Bell, and Rogers. Telus was the lowest, Bell mid range, and Rogers the highest.
two of the current users where already with Bell, one for 12 years and one for 9 years. We approached Bell and asked if they could do a little better than the current offer. Guess what the response was "NO".
I called them and asked if they would rather lose 2 loyal customers than work with us and gain 2 more. They still would not budge.
Abosutly no customer loyalty. Now i know why i am with Telus, but have no say in who the company sticks me with in the shared plan.
I reccieved a bill before xmas, 3400$ for one month.but 3100$ for 49minutes data roamiong in the USA, i have a international plan but was not informed that i could be charged 51$ amin for data use, i was horrified by this big surprise that i cant afford and seems criminal to me, WHO ELSE CAN CHARGE $51 DOLLARS a minite.So after many calls with customer service which is useless, , i have been cut off services and charged penalty for rest of my contract and its going to collections.because they want the payment in full.Im a working poor person and i needed a longer payment plan.I am totally digusted with BM as ive been a customer for 15 plus years and they are not warning the customer of this criminal billing scam thats going on.
Six months prior to the fulfillment date of my contract (family plan) with Bell Mobility, all three phones died (simultaneously). I had already contemplated buying out my contract when I informed them (Bell) of the condition of my phones. Bell informed me that they would replace the phones on condition that I renew my contract with them. As I was already considering terminating with Bell, I felt that their actions amounted to a type of extortion. I informed Bell that I was not prepared to renew my contract; instead, I instructed them that I wished to terminate my contract, that I was more than willing to pay the penalty, which I eventually did. After having paid the penalty for terminating the contract, I was informed that some bills would be sent out but I should disregard them as they were already "in the system". As it turns out, they have continued billing me, in spite of the fact that I no longer have a contract with Bell. This afternoon, I was informed that they sent all bills dated after Sept. ($118.36) to a collection agent, that even though my contract had been terminated, they argued that they still reserved the right to continue to bill me. I need this matter resolved, and I need people to understand that even though one may have fulfilled the terms of an agreement with Bell Mobility, Bell Mobility still feels they are entitled to further extract money for which they are not entitled.
I was with Rogers home phone paying $27+ tax and I received a phone call from Bell saying they will offer me $25 + tax to port over. I inquired about cancellation and the guy said no cancellation fees and did not advise me about anything else. I got the guy's name, ID# even confirmation # of the call. The Bell rep comes in and installs my home phone service and all is good. A month later Rogers offers me a better deal and I port back to Rogers. Meanwhile I get my first bill from Bell and the charge is $32.95 + tax for my home phone service! I call Bell to complain and advise of the deal I got to port over. The guy said he doesn't see anything in the system about the offer and I give him the conf# of the outbound call and everything. Still cannot find anything, after much arguing the rep says he will offer me a $10 discount on my next bill and I will pay this bill and then recieve a $20 something dollar credit on my next bill. My next bill comes in the mail and I see the credit but on top of that I see a home phone deactivation charge of $28.56! I call in to dispute and speak to a manager. He said that I was informed of this deactivation charge if I didn't give 30 days notice of cancelling. I tell him OBVIOUSLY the outbound rep who called me wasn't doing his job properly because he didn't tell me and on top of that I didn't get the plan I was offered as he can see from the first bill. The supervisor said it is a valid charge and nothing will be done! Now why the heck would I waste my time and money to port over to Bell who lies to me and tells me I will get a $25 + tax plan and on top of it pay a $28.56 deactivation charge!? I get scammed into going to Bell by their outbound liars and on top of it they steal more of my money and waste my time! NEVER going to do any business with BELL EVER. LIARS AND VERY BAD CUSTOMER SERVICE.
On October the 15 2009 I received notice that my order for home phone service had been received and my new number was attached with the confirmation. We had just purchased a home in the country outside of Ottawa. The Bell technician came within a week of the order and said there was a problem with the facilities, having worked for Bell for 23 years I understood what he meant.
Since that time I have been put off on a number of occasions saying the repair date has been extended again and agian, it is now Dec. 21 2009 and still no dial tone and no one has called to provide an update, some service, nice ads but where's the proof.
December 17, 2009
Let me tell you this story!
My wife is disabled yes disabled and she was out of town and her phone broke. She went to a Bell World store to get a new phone. They told her that her phone could not be fixed and that she would need to buy a new phone. She did the clerk told her she had a 100.00 credit on her account she said great! she padi cash for the new phone. Not knowing by accepting the 100.00 coupon she was agreeing to a new 3 year contract! Way to go Bell take advantage of disabled people! now i wanted to cancel her services and get her a pay as you go phone... they told me it would cost me $763.00 to break out of the contract! Again Bell Canada screwing disabled people should be proud of yoursel[censored]
Customer Service and sympathy NONE!!!
WIND will put you out of business i hope!
I was hoping that someone at Bell had the courage to call me back and explain to me how they think they have the right to screw disabled people out of little income they do make? She can't afford to pay that much now she will need to pay so much a month and they will charge her crazy interest...
So far I am convince that Bell Mobility Practices fraudulent customer service Techniques. The customer is inadvertenly mislead that they will be receiving the cheapest plan, which is not case, the bill always ends up skyrocketing and they get away with it because it is not regulated by the govt. If it was any other business, they would be forced to credit the customer for there mistake and have policies that correct the problem, not continuaoly guage the customer. I have been guaged more each time I dealt with customer service for a better deal, only to find new charges and that customer service did not listen to any of my needs, especually after telling them my phone habits with my history right infront of them, for not providing quality service of there product promised. Bell Price guages customers through customer service mistakes and get away with it. To me this is legalized fraud.
One month ago (Nov. 09) I had Bell integrate a texting plan they told me about for $10. I just received the bill, the plan is now for$12, and no longer covers texting. Not only did they overcharge for that they charged me extra for texting, which was what I was looking for in the first place. They did not notify me that the plan changed. For 74 minutes of calls and 23 texts, my bill is $71! Luckily my contract is up and I'm cancelling it -- they didn't try to do anything to get me to stay. Incredible!
Last year, Bell Canada put my phone bill and satelite on ONE bill. Many many times I asked to have separate bills, as our home business pays for phone, but the tv satelite was a personal expense, and I wanted them separately billed. I could not get them to separate the bills, so last November (2008) I cancelled the satelite completely. I still had three months to pay for rental on the receivers, and I agreed to pay that, but that I didn't want the satelite hooked up. No problem they shut it off, and I paid for the next three months for the receivers (and the phone).
Then in March (2009) unknown to me, they started supplying satelite to me again (even though the receivers were no longer hooked up to the tvs), and we were using free antenna. After calling in April, and May to tell them they were billing me for services not authorized, they told me to be Patient, and it would resovle in the next month or two on the billing.
In September they shut my phone off for non payment...I was still being billed over $90 per month for satelite...they refused to put my phone back on until I paid in full (including the satelite), also a $250 security deposit...ARGGGHHHHH!!! Well we paid up using my husbands Visa. Got the phone back on, FINALLY got the satelite straightened out, they agreed to credit my account two months satelite immediately $201. and change, and the remainder of $645.57 would be credited within 3 to six weeks, I was told to be patient. Again.
Last week my phone was shut off again for non payment...still no credit!!! ARRRGGHHHHH!!!
After talking to several people (even a couple who spoke English) I was told that the phone would be put back on, and the credit would be put through that day...well the phone was turned on anyway. Monday (Nov 16th 09) I got a call from billing telling me to pay up or else...I told her not to put it through the visa as a credit was coming soon...she said she didn't care about a credit I had to pay now!!! I told her to not use the visa, that she could take the phone and shove it up her ### before I would pay anymore money.
Well today they put through a payment on my Visa, and now refuse to give it back. This is over 9 or ten phone calls all over the original problem from over a year now. When they told me to be patient today, I told them I wasn't going to be patient anymore. Then Iana employee number EX23448 got in touch with her manager Shane Munroe, and it will all be fixed today, and that to call Visa to have the bill reversed. Well Visa can't reverse without talking to Bell. When my husband and Visa did a three way call (10 minutes after my call to bell) Malissa ID 4EX68595 was very rude, said there was no payment on my account and she didn't care about a credit owed to us either. she put my husband and Visa on hold for over an hour while she "investigated". It was left that a manager will call us within 12 - 48 hours to discuss it...REALLY ??? I won't hold my breath waiting for a call.
What does a person have to do to get SOMEONE at Bell Canada to follow up on their promises? If ANYONE at Bell Canada reads this, you should all be ashamed of yourselves
Since many years, we are getting ripped off by Bell, and I am now very upset. First off They first sold me a combine service saying (promesing)) that we would get a monthly $5 rebate on each service as long as we keep the services, Well since tow years they stopped giving the rebate on each service and got down to one rebate for all the services.
Second, I recently cancel my internet services because they added over 50% increase in one year on their internet dial up service (Outrageous) I was paying $15.95 per months and getting a 5.00 rebate as per their promises, I never had a contract one that services, last year they stopped giving that rebate and they increased their fee to 29.00 per year if we did not signed for a one year contract. I did not want to sign a contract because their dial up service was not working properly I can never have easy aces to the internet the server is always busy most of the time we have to dial five or six time to get a connection. After getting connected it take about ten to fifteen minutes to get any web page and sometime it never come The service is not reliable. But I need it to get my emails, I have bean asking for Hi Speed internet since ten years and they do not care to bring it a couple of miles from there they have it since ten years, They have the monopole and no competition seem to be able to use the phone line, I only wish I could change from bell to a different provider. Impossible. Everyone I talk to is fed up with Bell service.
In all I was promessed discout that just desapered along the way, I waite so many day's trying to report this. I think that the discount offered it is a gamique to eventualy get it lost in the system, otherwise why dont they just give you a god rate to start with, why all these discount.
We should all get together and file a clas action lawsuit agains Bell.ca. These is a blog where you can post your complain for that purpuse. http://bellmembers.blog.ca/
Lately in three occurrences they try to steal money from me by over charging my account, (one time was 150.00 addition charge in one month) I had to spend countless hours reporting this to them, it toke me several day's and many many hours of complaining before they credited back my account, I had an automatic back payment set up with them.
See they are billing one month in advance and last months I canceled two of my services(Internet and Two Movie premium channel) because I was going to my US residence for the wither. Well they are ripping me off again, I spent again countless hours on the phone trying to reach them, finely their excuse was that they don't prorate the charge we have to wait a full month before the cancel the service. I was not using that service for the full month but they still billed me. I had called them on the 23 Oct 2009 and spoke to Patricia badge # 6044690 she assured me that I would not be charge for the next month which is fair because I was not using the service. Well on the 28 a bank redraw still for the full service was taken, when I called in and asked why they toke the money from my account they offered me 25.00 credit for my trouble. well it did not ad up to what I was supposed to get at least 31 + tax for the 2 TV movie premium channel and an other 16.99 for the internet. I kind of got fed up and did not have any more time to argue with this so I let it go.
This month again I checked my bill and they did credit my account the $25.00 that they said they would but in return they charge me again for the services I do not use and canceled for their following month, they again over charged me for a service I do not use.
I have to take time away from work again on Monday and call them trying to resolve this again and again. I am sooo fed up with them, I have to use them as there is no one else providing telephone, internet and TV services in my area.
It seem that I am not they only one they are doing this to, it was on the News the other day, Everyone I know is complaining about bell and I wish some government agency would investigate them and give them fines to pay and oblige them to give back all the money they are stealing form us small consumers.
Is there anything you can do?
It is a shame that such a big company making sooo much money, take in their hand to steel from us just because they have the monopole.
If you read this, Thank you for your time.
I have been a BELL Canada customer for about 7 years and have always paid on time – never defaulter! But now I am writing with deep sorrow and concern due to the breach of fair practices and non-fulfillment of promise made by BELL Canada representative
One Mr. Ravi Raj (employee # 6026481) had contacted me on Dec 27, 2008 and offered a so called “good deal” for switching my internet services from Rogers to Bell. He had promised me a credit of $ 100.00 on switching from Rogers to Bell, to be applied towards my next second or third bill. He further offered another $ 150.00 credit if I considered for cable TV also in future. During our conversation, I had very clearly mentioned that I was living in a condominium apartment and we had bulk contract with Rogers for cable TV and therefore, we could not consider for dish antenna and / or cable TV. Mr. Ravi Raj further stated that the price for the bundle of home phone with call display feature and high speed internet would be $ 62.03 (inclusive of all taxes) per month besides the first 3 months free and some other credits / discounts.
But to my surprise, I had received and paid $ 67.61 per month instead. After waiting for a couple of weeks and months, I had contacted BELL customer support representative and inquired about my $ 100.00 credit to be applied to my bill. It was promised to me but never happened. All my efforts to resolve the concern have been wasted by careless BELL representative. This problem has been pending for long and needs to be resolved ASAP.
I had followed up with BELL customer service representatives several times but all in vain!
I had reported to BELL customer care on September 02, 2009 via E-mail also but nobody cares at BELL!
Therefore, during my conversation with one Mr. Abid of BELL on September 15, 2009, I had decided to cancel my internet and further mentioned about the possibility of canceling home phone service also with a cause, if my $ 100 was not given to me, as promised and I would not be responsible for any cancellation and/or de-activation charges. Mr. Abid told me that an inquiry would be conducted soon and someone from BELL would contact me within 5 days. But nobody contacted me so far. BELL lost my confidence by not caring for me at all. Then I decided to cancel my home phone also on October 05, 2009. I could have continued with BELL, if they had fulfilled their promise of paying $ 100 to me.
Now to add to my agony, BELL has sent me an invoice for cancellation charges and de-activation charges amounting to over $ 180, for no fault of mine
It is evident that BELL should be responsible for all damages caused to me due to BELL’s non-fulfillment of promise and not responding to my concern. I should not be responsible for such payments; therefore, it would be unfair to expect such payments from me.
Conclusively, I request the kind attention of some responsible person towards my long pending issue to be resolved favorably
I've had to call Bell customer service on numerous occasions, and in every instance I end up frustrated, angry, and having wasted too much time. Today I had to call customer service EIGHT times until I found someone who was actually helpful. They made a billing mistake and they kept transferring me between the store and their service agents. I even had one very rude agent who sassed me and told me it was my fault. How is it my fault that this company's customer service is an epic fail? How is it my fault that Bell's agents are incompetent idiots?
I regret signing a contract with them and once that expires, I am never, ever going to sign up with anything Bell has to offer again.
I hate bell canada so much. They call me at least 3 times a month before I get paid at the end of each month for their money. I am on disability and get paid the last weekday of each month. I told them I will be paying them in 2 weeks. But they said they might cut off my services before then if they don`t get something before then. I told them all they are is money hungry & they don`t care about their customers health.
Last Tuesday (October 6) I get home late from work check my answering machine, delete my messages and grab supper. At about 8:00 pm I realize that I have no dial tone for my phone line, since I had messages I know I had service for at least part of Tuesday. Since I am one of the few individuals without a cell phone I wait until Wednesday morning to contact Bell to let them know that I have no dial tone. I figure this will be a quick fix. I know they had been in my building hooking up a new tenants phone that day and I figured they inadvertently crossed some wires. However, upon talking to the repair rep Wednesday morning I am informed that the first day they can come fix the line is Saturday. Obviously I was not impressed and asked to be transferred to costumer service to discuss the delay in fixing my line, I was put down for a Saturday service call though. The repair technician screwed up in the transfer and put me through to "hooking up a new service" and that individual informed me that he was unable to help me and asked why I was transferred to him. After hanging up with the Bell rep I tried my number to see what happened when someone dialed in. Imagine my surprise when my apartment neighbour answered the phone. Somehow my line had been crossed with theirs. Bell was able to fix this quickly, but I still did not have a dial tone. Thursday morning I phoned to check the status of my repair. I was now informed that they were not coming Saturday to repair my line but rather Sunday. I informed them that I would not be home because of Thanksgiving and asked how this could be fixed. I was informed that Sunday was the only time and that they would arrive between 8 am and 6 pm and to try to be there. Again I asked to speak to customer service and again the repair tech managed to transfer me to the wrong department. This time they put me through to the business customer service and once again the gentleman asked why I had been transferred to him. Thursday afternoon I had to make a quick run home from work and was at my apartment at 1:00 pm, and there was no notice on my door. Why is this important? Mainly because when I arrived home late Thursday night after a working supper there was a note from Bell on my door informing me that they had been to my apartment and tried to fix my line but that they could not gain access to my apartment because I was not home. That note was not there at 1:00 pm and as far as I knew they were not coming to my house until Sunday sometime. When I phoned Bell Friday morning to ask what was going on, I was informed that because I was not there to let the repair technician into my apartment on Friday they would still try to fix it on Sunday. I told them I could have been there on Thursday had I known they were coming and the phone rep inferred that I should have known all along that they were coming Thursday and that it was my fault I had missed them. However, she would inform them that I would try to be there Sunday from 12:00 pm to 6:00 pm since I had a Thanksgiving dinner out of town and that was the earliest I could be back Sunday. So Sunday, October 11'th comes. I leave my family function, held two hours away from my apartment, early so that I could be at home when the repair technician came between 12:00 pm and 6:00 pm. There I wait all day waiting for a knock on the door or window. Why would I need a knock on the door or window? That would be because I was waiting for Bell to repair my phone line, so of course the apartment buzzer hooked to my phone would not be working. Seems like a logical fact, provided we are dealing with the phone company. I will also state that I am in an apartment that faces the parking lot and was watching to see what vehicles pulled in because I did not want to miss getting my phone fixed. At 6:30 pm I give up and come into work to phone Bell and find out what went wrong. Needless to say I am a little upset. I was informed that the repairman came at 5:15 pm but could not gain access to the building. At no point did anyone knock at my door or on my windows. At no point did I see a Bell vehicle in the parking lot. The lady I am talking to on the phone informs me that it will be Tuesday or Wednesday at the earliest that they can come fix my phone line...that they screwed up in the first place. Along this whole process I have explained that I currently have NO phone service as I have no cell number and I have no access to emergency services should I require them. I can not explain how frustrated I am right now. At no point has there been an apology or an explanation from Bell. I have always given my business to Bell and I know that they are currently in a marketing war with Rogers fighting over who has the most reliable service. I can not understand how Bell can provide such shoddy service and not care when asked about how they think this type of behaviour compares to Rogers and why should I remain a customer with them.
I have been a Bell home phone user for at least 26 years. I have a Rogers cell phone. I personally have never had any trouble with them. However, when walking in the mall with my son around Christmas time a year ago he talked me into getting a cell phone that was advertised as a Christmas bonus price. I thought to myself why not it’s Bell. My son was asked to make up his own cell phone number. Well...that same night my son was getting hockey scores of the Toronto Maple Leaf games. I called Bell to express my concern. I was told they had fixed the problem. Well...They did not! Each time the Toronto Maple Leaf played win or loose, my son will receive the score. When I received my bill I realized that I was being charge for each game played. Throughout the year I have had to call Bell and ask them to delete the charges which they did. The last time I called I was told that my son probably has an msn or hotmail account and signed up to a company and requested to receive the scores. First, they fail to realize that we began receiving the scores right when we got home. And secondly, (nothing against the Maple Leaf’s) but if my son was to sign up for such a service it would have been for basket ball.
Now to think that was enough...Just two months ago my cell phone bill was at 389.oo. I almost freaked! Our bill has never been over 50 dollars. I took a closer look at the bill and it looks as though some of the numbers are repeated. Some of the numbers my son and I didn't even recognize. There were also cities on there that we would never call. Of course when I called Bell the reply was if it is on the bill I am responsible for it. I requested that they investigate this further and the reply was NO can’t do. I spoke to the so called supervisor and was given pretty much the same response. Anyway, I kept my son's cell phone and did not give it to him till after 6:00 when the calls are free. Now isn't it funny that my next bill stated we went over our 200 day time minutes by 60 minutes. This month I increased my son's text messaging to a very large amount. He is not to make any calls till 6:15. And, I am going to have his number changed. Now I will sit and wait. I guess I am hoping to gather some kind of evidence. By the way we called back some of the numbers and got a message that the numbers cannot be redialled or that the number was out of service or it just continues to ring. Having this problem is an inconvenient but what else can I do. I am so-so! upset with Bell that I am strongly thinking of going to Rogers or elsewhere for home phone service.
I just had to share my experience.
I cannot remember the name of the cell phone, will post later.
First of all I can most definitely say " Bell canada has the worst customer conduct ever. . Pretty sure They are losing a lot of customers ...just because either under trained or just plain rude customer service ppl ..Man .
After checking out bell. ca I decided to order bell tv online ( which you can save $25 by doing so ) .
I had placed the order, before I click the send button I received an e-mail telling me ny order has been accepted and will be installed for thr sep 17 8am -9pm ????. However I noticed a $10 fee receiver rental ? .
I went back to my order on line . A lady appeared again to help me complete the order . She could 'nt explain to me why the $10 ? . She was so arrogant, rude, completely the opposite of customer service .when I told her the bell. ca website offers a 24mnt contract you get no charge for the receiver for a year . Her answer was " I advise you to go back and take the offer from whoever told you ???" . I asked repeatedly for a # to reach bell, her answer was here is bell. ca .
Anyhow, another lady sent me an e-mail assuring me she will help . I said pls cancelled my order for sep 17 . She did, send me a confirmation, and e-mail as well . Well done .
I contact bell for the third time on the website again on sep 14, this time I ignored the online assistance phoned instead .a floor mgr assure me they will look after me very well .
While the lady was helping me to complete my order, before I click the send button to complete, an e-mail arrived from bel.ca/order confirming my request . The lady also explain re $10 . It was suppose to be a fee for extra HD pkg order . Not for the receiver as how the firs customer service lady describe it .
All was set for Fri the 18 got a order confirmation e-mail . Took a day off rearrange the place . Get the kids out .
No show !!!, waited from 8am to 12:30pm ...yes I did . Phoned bell . The lady who answer the phone tells me the order has been cancelled ? . I said no the one on thr is and I have a confirmation e-mail for that. But not the one for today ( fri ) got the e-mail to confirm it is happening today ( fri ), here is the order # . The time and date ...but she keep on saying it's been cancelled . Well imagine how that felt !, to top it up she made and show absolutely no effort to correct the mess they created !
The way she handle the whole situation was nerve racking . Either she felt guilty for [censored]ing up ..she also became defensive . Start ### stories by repeating the same thing . Order is Cancelled, It's like the customer service has been programmed to stay cold and try to win " an argument " .the least she could say is, sorry for what had happened, let me take a look and get back to you shortly ...No, not even attempted to understand the whole effort made from the customer side to prepare for the actual installation day .
I asked her to pass me to the mgr ( she actually asked me who I should speak to? )Like I know somebody around her . She came back again asking me if it's ok that bell can check my credit ??? . I said WHAT... Just get me the mgr pls.
The manager finally ...I explain to her the whole situation . She said : oh I know why it's cancelled bluh bluh bluh . I am like you wasted my time money etc ...by making me wait all day, took a day off from work, kept the kids out, clear out the way so the Tec person can have the space needed .She is like we will try to send a tech person today ( not sure ) its already 1:00pm with no charge ...no charge wow ? .
Finally she the so called mgr said we had to place another order and send a tec guy maybe today or tomorrow ? . I said you have my order in front of you just go ahead and complete the order . She said it has been deleted, I have no way of re tracking it . ???? If a customer service mgr do not have an access to this files, it's a big problem ., # 2 when I provide the 2 confirmation # I provided was how they open my order request ...so you telling me it's deleted ???.
She then asked for my DL / credit card . Non of the 5 ppl I dealt w bell to place my order in the last week and half asked me for my DLor what so ever ( as a matter of fact I can recall a floor call ? ...the so called mgr telling me welcome to bell when I mentioned I have a corporate blackberry with Bell .
You see, I doubt she is a Manager ( No manager will act on a matter like she did ) this is just how these Bell employees play games just to avoid and get away with their dirty jobs . When asked why and what .
it sure was a laughing matter for the customer service women at the time . Did not care a bit at all that we waited all day, made the took time off from work, lost money, also did 'nt care at all when they play with customers time and money disappointment .
After realizing she the. So called mgr is not helpful at all, I told her : Bell canada is not gonna rune my day, I will go out and shop for cable tv around ( which their are good offers with excellent customer service than Bell ) .I concluded by saying to her to enjoy her weekend, and I will make sure to deal with this matter first thing monday morning .what a surprise it was just what she wanted to here ...sadly no effort from bell at all. Thank you for wasting my time and money . Some how you are responsible for the way you put me through .
I was shocked to discover the # of complaint about bell. ca in this site .
I am the lucky on who did not sign anything with these low life scums .
I Regret telling a lot of ppl regarding bell's offer . I will make sure each one of my friends and colleagues know about bell.ca's bad deals and their mis informed and lazy staff. Who just sit their cold and count the min and day, and lie to customers . Had no skill at all .
Pls be careful every one . DO NOT take any offer from bell. ca . Once you do, kiss your freedom good bye .
Their are a lot of choices out their . Dump this mother [censored]rs .
I will make Sure Consumer affairs and Bell head office informed about this .I will also publish my experience with bell.ca on all the social network I am in and the newspapers, So that decent citizens would not have to put up with unbelievable customer service ppl who runes a companies reputation by mistreating customers .
-Remember People opinion Matters.
-My part as a consumer is to recognize that I have a choice, and know how to be a customer .
Bell Canada : is this how you conduct Business ? .
Is this how you solve problems ??, is this how you train your employees ????
Do you care at all that your employees ( most of your Customer services ppl ) are destroying your reputation ???
How can 5 of your customer service ppll ( in person, on the phone, on the internet ) offer and say different things on the same deal ?
I tell you a lot of ppl are losing their jobs . The ones who have a job do try extra to keep their customers .I guess Bell.ca can afford to mess with its customers at all times .
I Guess you do not give a S##t at all .
Eventually you Bell.ca will cost you big ...for sure .
I can imagin how you wolud had treat me and all who wanted to join Bell canada if we all had signed up ???
I visited the States in the summer over a 3 day period. I have an HTC Touch phone that does not require me to have a data plan in Canada in order to use this feature. I was shocked to see my bill the next month with over $450 of data charges, and $100 in roaming charges. This is for a trip that lasted 3 days
I phoned customer service a number of times over the next month, hoping to get a reasonable customer service representative on the phone
Essentially I was told that I needed to have a data plan, and because I didn't have one, I was charged an outrageous rate per data. They said I should have called them in advance to inquire about the cost of data in the US before I left the country. Well, I didn't think of this, because I don't pay for data with my phone in Canada.
I asked what customer service could do to help me out, such as give me a rate based on an existing data plan. They all but laughed in my face. I asked what it would cost to cancel my contract and they said $360
I find this situation completely outrageous. The customer service agents were arrogant, rude, blamed me the customer for my ignorance and were happy to just have me cancel my plan over this. Nice customer service
After my home phone went dead, I tried using an on-line chat with a representative to report the problem. The representative requested that I divulge my account number and password. I did not trust the on-line chat to be a secure form of communication so I refused to provide this information. As a result the representative refused to file a report concerning the fact that my home phone was not working. I tried calling 1 800 310-Bell but that just got me AT&T in the US.
What really annoys me is that Bell would demand that their customers divuge their account numbers and passwords to strangers on the other end of an on-line chat connection. Identity theft is a serious matter and companies like Bell should be setting a better example by encourageing their customers to be very careful. This suggests to me that Bell's management - at least parts of it - are made up of people who show very poor judgement.
Unfortunately, I was trapped in hands of one of the bell representatives who offered me an attractive deal of 59$ including taxes for my home phone, long distance and internet.When I received the bill of $117, I called bell customer services .They told me to pay just $90.I asked them why should I pay 90 bucks when I got deal of $59 including taxes.Then they transferred me to customer loyality department.I asked them to hear the recorded phone conversation when i was told 59.oo including taxes for the bundle package.Then they said ok your case is under investigation.Hopefully it will be solved soon.Now I received the bill of $253.00.Its terrible ...These people are awfull.Is there any one who can take these lairs to court.Is there any one who can check them what is going on in this"canada's largest network company".I really need help to fight against this company.
Lived at present address for over 2 years and always paid my bills online. Only the one telephone number so only one account for telephone.
About 7-8 months ago, I started getting calls from bell regarding outstanding amounts on my phone bill. Though I had paid but am on anti depressants and take medication for panic attacks so figured I must have forgotten.
Paid again using the only telephone account I have on my online banking.
Time passes and I once again get calls on a daily basis. Make call to billing (turns out to be in INDIA) tell them have paid and can they check at that end because it has gone from my bank account. All goes quiet until about a week ago and the calls start again and are again on a daily basis.
Last time I paid I remembered to print out the transaction so that I have proof (thank go I did)
final straw from bell they call and I ask them to confirm accounts and any money they have got. Takes forever on phone and say's the account I used does not exist, explain to they person with poor English that I have always paid to that account but he insists it cannot be. Ask to speak to supervisor and he insists that he is the best man for the job and can deal with the situation. After protracted talks, it is quite clear he cannot deal with the problem and there is an issue with account numbers. Ask to speak to supervisor and he is not very keen to put me through telling me that the floor manages is unavailable. tell him will wait and go on hold...
duty manager come to phone and after much discussion he finds that bell has had money all along and that it now comes to a total of $572.33 CREDIT. He also gives me date these payments were made. By now, I am quite angry that I have been harassed on a daily basis for a bill that now shows up to be grossly overpaid. We work out that somewhere the account number changed but that I was not made aware. I have questions about why bell did not transfer this money back to the source if it was paid to an account that does not exist ? I am told that I would have been informed which is certainly not the case. All the time the manager is trying to blame me for any errors. I am getting angrier at his attitude and stupidity and it is starting to show. I ask for three things to resole this whole matter a “full written apology, a full refund of the $572.33 and interest backdated to Dec 08 as apparently the problem started on January. It would have brought the refund to $683.93. I am told he is in no position to authorise that. I ask him what he is and he clearly states MANAGER I ask if he has the same duties responsibilities and authority as the day manage and he is quite clear that he has. I now TELL him what I want to settle the matter based on the amount of harassing calls I have had and the amount of anguish this is causing me. By this time I have already had to take a “ativan lorazapam” as I have wound myself up over the ignorance and stupidity of the two guys in India who have already starts to change stories I press they manager further and it turns out there have been lots of payments ($127.80 $379.11 $31.50 $100.00 $27.85 $150.00 $120.00)
There is certainly a mix up over the account numbers as none of us can agree or work out what goes where. One thing is clear and that is that bell have had my money for some time and told NOBODY !
I tell Indian manager he has one hour to fix this and call me back (I am pretty much spun by now). Did I get the call ? NOPE !
It is more than clear from the stories that change by the moment that these people are a real wiz at bedtime stories for kiddies.
I call bell the next day and end up in India again. Once again I am assured I have the right man on the job and that he will sort it all out for me, If this sounds familiars that's because it is going to be a re-run of last night so cut this short and say a long call to a guy and end up with mangers who's is about as much use as a chocolate fireguard and once again more meds to try keep me calm and unspun. It also transpires that the manager last night made some decisions about how he was going to put his side of the story in his report and even try and give me credit towards my future phone bills (I think not) Again I ask them to call back to my satisfaction within the hour but once again the call never comes.
Now I really are angry I ring 310 hell (oops) and for the first time I get somebody who says they are in Canada (I have my suspicions but let it side) Once again I give my name my phone number and amount of hairs on my head (getting less since dealing with bell) I am now promised that this kind lady can fix it. Yea heard that before
I am on at least my third anti panic pill and know that I am going end up sleeping like a log for at least 12 hours
Of this money does not exist and that money is not there than this money all of a sudden is here. Something rings in my head so I ask her name and rep numbers and she even gives me a case number. I move up the ladder to the next department and this person actual seems to know what he is doing. All of a sudden, he asks me “Have you just made a payment? As one has just come into your account ! “ I assure him I have not and that the last payment I made was on the 29th Jun His response is somewhat unusual “it is a miracle” and that is repeated a couple of times.
Now between two people seeing money then not seeing money and then money appearing in a different account some of it hinted by bell to have come from me.
Now I was more than angry I wanted details and all of a sudden stories changed again or I got the “I can deal with this” It seemed clear that there had been a flurries of activity on the account which red flagged some fraudster who then moved in and out of accounts to make it look like it was just late from the bank similar to what the bell rep had seen and notified me about. It ends up with me making the same request of bell that I had made the day before. FULL WRITTEN APOLOGY, FULL amount back with INTEREST dated back to December 08 and that just to cover the extreme anguish and upset they had caused me not only by my money hiding in bells account and gaining interest but also for the lies and deceit I had had to face to get some truth. I tell them that they have until close of business to fix it and call me back with the fix. I also tell them that if it is not fixed today my request would change. And continue to do so on a daily basis until it reached its climax
Quick recap you screw a customer over who is already on meds you lie to him and change the story more often that a whore does a condom. In addition, you expect him to take that and go away considering himself luck to have been able to speak to you in the first place.
Ok final call to bell next day see what happened guy in Canada Whoop De Doo yes I can fix this blah blah blah after another extremely long call in which he tried to accuse me of being at fault and telling me money was not there and after I called his bluff a few times and also told him of information I had from India and from other calls then all of a sudden he has new information in front of him (just pure luck or more BS ?)
During this conversation we again get Oh money has just gone into your account Oh its not there and now there is a payment that came in by cheque ! I jump on this, as I have never paid by cheque he assures me it has just come from my bank so it must be my banks fault. Now I know there is some serious and dubious work going on. I explain to him more that 3 times that index has given me information the they has $372.33 as a payment in MARCH it must be true bell told me so and it did tie in with other payments. I advise him most strongly that it is not from me and nor did I pay it takes a long time for it to sink in that the information I have does not correspond with his in any way shape or form. He is still insistent that it my banks fault.
We get back to my requests just the same as before and he cannot deal with it even though he says he can ? Still can’t work that one out. I ask him to hold wile I go take a med. and get a drink. He ends up passing me up to another dept. This woman also says she can handle it I tell her all my details again (think I might record them and just play them back because I am sounding like a broken record. I also give her the full story and advise her that seeing, as it was not resolved on the previous occasion that things had changed slightly. They offer me 0 point 5 % on the money they have had hiding in their system all this time but I advise the lady that is now unacceptable and the interest will be based on a credit card rate of 19.5% this would have taken the $572.33 they owe me to 683.93 and for all the suffering and many hours on the phone to sort out what people at bell seem to admit to as a problem at that end I would take for myself $111.6 Now I would consider that a miniscule amount after all the suffering and lying I was subjected to along the harassing calls from their collections. another little white one is popped because I am getting to a spun state even my eyes are watering (depression tears) and its a long time since that happened anyway I ask the lady how many other people has this happened to and what about seniors who might just not be quite there, what if they pay the bill then bell collections starts harassing them so the pay again things they must have forgotten. there are a lot of seniors who would not have fought as I did leaving bell with untold amounts riding in hidden or unused accounts for anyone who knows about them to play with as the want
She didn't want to talk much about that so I advised her we were about to terminate the call and I would use all within my power to ensure people knew about these type of practices. she told me she “could not authorise me to do that”, I told her I didn't need her permission and she said “oh that's what I mean”
If you transfer money to my account by accident you would know which account it came from and if you were in the least bit honest you would call the sender and say “hey I got this money its not mine take it back please”
Bells answer to that seems to be “don't tell the banks jack ! its ours now, finders keepers”
Now If I got money by accident that way and than went out and spent any of it and then the bank found out I would in most cases be charged with fraud its just that simple
It seems bell think other wise. The attitude seems to imply “consider yourself lucky to get anything back its your fault for giving us it”
So you have to ask yourself have you ever thought you paid a bell bill then got the dreaded call from accounts receivable and then run out and paid it again to make sure ?
Do you know of any seniors who might have been placed in this situation
Do you know of any seniors who did not know what to do about it and because it was only a small amount went “to hell with it”
How many hidden and old accounts have money in the that quite clearly does not belong to bell
from what I have just learned over the last few days bell is a company to be reckoned with, who will steam roll you right down if you so much as look at them wrong, not only that they will lie and cheat and change things to suit themselves to the point quite possibly of FRAUD.
Call from bell executive office this morning. They had received a call from their privacy dept and wanted to ensure that the facts were correct. Told them I was extremely angry with them for all the trouble, lies, ###, misinformation, dis-information that they have so far put me through (ended up taking little white one)
She offered 0.2 % interest on my money that they have had for so long. (It was only yesterday that 0.5% was on offer from BELL, bad day at the stock exchange ?) Advised her that they could put that offer “Where the sun does not shine” Advised her of what I considered fair in view of all the anguish, torment, and hours of phone calls to sort this mess out. She stated that “It will not happen” Told her in that case “That this call will be terminated” CLICK !
Guess this going to go on until BELL realise that this is one customer who is NOT going to back down to the harsh and unjust treatment they have dished out so far.
BELL CREDIT COLLECTIONS CALLED !!!
Wow can I pay them over $100 with a credit card ! ! Don’t wait for anything else I have had enough. Give them absolute hell and ask for supervisor….long wait…. Don’t even give him / her chance to start I fire straight in tell them they better get their act together and that they owe me, give them amount tell them next call to be classed as nothing more than harassment and put phone down.
Call 310 hell and try to get through to any dept that deals with complaints
Ask to be put through to executive office am told they cannot do that, ask for supervisor….another very….. Long wait, supervisor also says cant, tell her did it yesterday, she says one moment while she gets number. On hold AGAIN……. Pretty sure am just getting run around until 5.00 she gives me the executive number [protected] I think it could also be “[protected]” or “[protected]” it’s only just after 4.00 and they don’t leave till 5.00 I reckon I have time to wait and still get somebody. I call ! Wouldn’t you just know it, hold all our agents are busy……. Wait and wait and then “we cannot accept your call right now leave us a message and we will get straight back to you” Hmmm your check is in the post too eh !
But I do leave a message and ask how stupid they really are with collections calling me when they owe me money. Give my number at least twice to make sure they don’t miss it and tell them I am really looking forward to a call back, its Friday so I reckon that isn’t going to happen even though its not even 4.15 (45 minutes to the bell (sic))
4.58 bell Canada collections call. Don’t wait to hear more ###, tell them “how stupid are you people ?” CLICK
YOU REALLY DO HAVE TO WONDER IF THERE ARE THINGS GOING OFF INSIDE BELL THAT ARE NOT JUST UN-ETHICAL (WE CAN SEE THAT) BUT YOU HAVE TO ASK ABOUT REAL BIG BUSINESS TYPE FRAUD THAT MAY BE BEING PERPETRATED INSIDE BELL ?