On June 30, 2010 my Blackberry Storm 2 was stolen while I was on a trip to Montreal on the way back. We had...
Horrible customer service... This is the second time in two years we have scheduled a service call and no one has shown up. This time we did get a call 1 hour before they were expected and told that they had no technicians and they needed to come tomorrow. So now I am the lucky one who will have to wait anther 6-7+ hours to see if someone shows up again. After they fix the problems we are cancelling our bell phone, getting a better cell phone plan (Not from bell) and using that as our home phone #.
Fool me once, shame on you... Fool me twice, shame on me... We will never use hell, sorry bell, again!!!
Jim Myers, Sr. V-P, Customer Service has sent a mass mailing (by regular mail) dated June 26, 2010 to Bell customers who currently receive a paper invoice. Titled "We're going green", it notifies current subscribers that, effective next month, they will no longer receive paper bills unless they log onto bell.ca/staypaper and click on "I wish to keep receiving paper bills". He claims the change is "to help reduce paper waste and protect our forests."
I wonder how many other subscribers were struck by the following:
1. The scheme constitutes a "negative option", which historically (and rightly) gives rise to innumerable complaints of improper notice;
2. The reasons given are intellectually dishonest or at best incomplete: he appeals to our desire to be good citizens, rather than admitting that Bell's prime motive is to save money. In addition to the hard cost of postage, there are internal costs associated with a mailing that are obviated by e-billing.
3. In order not to dilute Bell's stated reasons, Myers offers customers no incentive reflecting Bell's cost saving. Bell could at least share some of the cost savings with its customers, either by offering a one-time benefit or an ongoing reduction in monthly fees.
I signed up with Bell in September of 2009, because I was referred through one of my close friends. He had...
what a pathetic and incompetently run company; they are harassing a senior with dementia threatening to cut off her phone service. The thing is - it is Their mistake and has been "Corrected' multiple times by their NoCustomer service dept. This is no surprise, as a customer for about 30 yr - I gave up and switched suppliers - Never to do business with bell Hell again. Problem is - the Sr Home has an exclusive contract with bell Hell and there are No options...
We have been harrassed for over a year. First by Bell Canada and then by Allied International Credit on...
In reviewing my monthly statement, there appeared a charge for "Hardware Change Processing Fee" for $20. However, as there has been no change in hardware, in fact I have the same phone since April 2008, the charge is in error. I called Bell Mobility immediately to have the charge reversed. They indicated (after talking with both an assistant and their supervisor), that they could not reverse the charge, but the store that placed the charge on the phone could. I thought it was SOLO Mobile, as my other daughter also has a phone and did recently change her phone. However, after speaking with the SOLO rep, and her investigation, it was determined that in fact, it was not a related charge. I was then told to phone back to Bell Mobility, as they could tell me what Corporate Bell location placed the charge on the phone. I have now called back to Bell Mobility. They are still trying to find someone who can tell me who to call to reverse the charge. This whole exchange seems surreal to me. Bell Mobility is making this MY problem to investigate and resolve an error one of their representatives has made. So far I have spent upwards of an hour on the phone (and am currently on hold for the second time in this call), waiting for someone to direct me to someone else to call. Since when is that customer service?? This incident needless to say has solidified my intentions to cancel our company's dealings with Bell (our corporate cell phone plan is through Bell), cancel my daughter's phone through Bell Mobility and canel my other daughters SOLO account. No amount of cancellation fee could deter me from doing this. If I ran my business like this, I would be bankrupt. I will be sure to pass along my story to any one who is considering a new provider, and recommend NOT going with BELL.
I was horrified when I got my Bell Canada bill for phone. I was told it would be $68.00 for the bill every month which is fine, but when the first bill came in, it was $216.00!! I called and asked why and was told that $100 of that would be credited on my next bill with my satellite service. When I got that bill, no credit and the bill is now $400.07!! I was promised a programming credit of $100 as well as a pay-per-view credit of $100 for signing up, so where the hell are the credits!?! To top it all off, I was 5 days late paying the bill and the rep who called demanded that I not only pay for the bill I had, but a bill I hadn't even recieved! Pieces of crap.
In early Feb'2010 Bell Canada employee Bryan (Employee # 6045990) signes up an agreement with me over...
Last week one of bell canada agent call me and told they will provide me in $70.00 for High speed internate, home phone with 2 calling futures and 500 north america minute, and basic channel with 2 indian channels for 2 years contract. But that agent was ###ing lying, and agent also fake.
His name is Nikhil Verma and his tel # [protected] & [protected]. For him self he said he is a superviser in bell canada and he gave his Job ID # SR 2221
SUPERVISOR: NIKHIL VERMA
ID: SR 2221,
CALL BACK # [protected]
People has to careful with this kind of fake promotions.
They install my TVconnection and they told me i have to buy receiver and i pay cash money for that receiver.
Now we disconnect within 3 days, because we call to bell and they said we don't know, we do not have any order for you.
Last summer (of 2009) I got a job in the North (Whitehorse, YT). I called Bell to know if they had service in the city and if I could keep my existing phone/plan (HTC touch, voice / data). The rep told me that there was no Bell service up there, that I had to cancel my contract, or sell it to someone who might want to take it over. I found this odd because I had visited Bell's website earlier that week and it looked as though they had service up there. I assumed that the rep meant there was no consumer service up there and their line infrastructure was intended only for business customers. Having no time to spare and no interested buyers, I cancelled my 3 year contract, of which had only been in effect for one and a half years. I swallowed hard and paid the cancellation fee.
In the following days, once settled in my new City, I began looking for a mobile phone. To my chagrin, I found that there were only two carriers to choose from up there: Northwestel and... you guessed it, Bell!
I should have listened to my gut and gone with Northwestel but Bell had started offering the Blackberry Tour in their lineup and I just couldn't resist (even though no 3G up there.
I was lucky enough to have the cancellation fee I paid refunded, and reactivate the previously cancelled contract but I still ended up buying a new phone at the non-commital price (the HTC stayed in Ottawa). The rep that told me Bell didn't have service in Whitehorse cost me $700.00 (although I did get a new phone).
The story doesn't end there. New blackberry, new data plan, I was happy again, until their greed fueled incompetence ruined it again... I don't know if Bell still offers this feature, and I don't care. The feature I'm talking about is called "MyFive". Basically, you can have unlimited local and long distance voice and text to five canadian numbers for the people you call the most. With most of my family in southern Ontario, I thought this was the ideal way to stay in touch while I was away for work.
What I am about to say, I say with absolute earnestness: I made a grand total of 15 local calls all under 5 minutes each, during the 3 short months I was there. The rest were my "myFive" numbers.
The first month under the new plan was great, a little more expensive than I was used to, but no issues. This was not the case for the following months. Upon close inspection of my December bill I noticed that they counted one of my "myFive" conversations as a local call. This conversation was of course of a few hours in duration. Since their billing system failed to see that the outgoing number was one of my "myFive" numbers, the converstation ended up taking the remainder of monthly alloted minutes, being charged as long distance and the remaining calls that month were also being billed at the overage rate. In all, the overage charges were in the neighbourhood of $300.00.
I called four times to get this discrepancy resolved, nobody there knew what to do. I spoke with someone who claimed they were a manager there (Frank Firtana). They keep telling me that the charges are valid.
Again, I swallowed hard and paid. As soon as my contract is over, I'm gone.
So almost 2 months ago I purchased a phone from Bell, a blackberry and I started with the Smartphone Combo 40 social fab five plan... it included: 100 local minutes plus 50 bonus minutes, unlimited calling and text to 5 numbers anywhere in canada, unlimited local evenings and weekends, unlimited text messaging (outgoing and incoming) and unlimited Facebook, Myspace, and instant messaging.
A few weeks after having my phone I decided that I needed a data plan so I could get the most out of my blackberry. I called Bell and had a LONG conversation with the representative, eventually the representative convinced me that a $50 plan would be a great deal, although I just wanted a cheap monthly phone because of my past of $100 a month (not to mention Rogers Wireless charging me $865 dollars wrongly, which I was able to get a full refund since they know they were wrong.) anyways, I wanted a low monthly bill and a simple plan but the representative really sold me on the $50 plan, which isn't even that much, he clearly stated AT LEAST 5 times "this plan is a really good deal because it has everything that your plan now has, but for only $10 more you get 100 more minutes and 500 MB of data!" he also reviewed the features 2 or 3 times saying " this $50 plan includes: 200 local minutes, unlimited evenings and weekends, unlimited calling and text to 5 numbers anywhere in canada, unlimited text messaging, and 500 MB of data so you can browse the web and whatnot" ... I was then under the impression that I had 200 minutes, evenings and weekends, unlimited texting, my nationwide fab five numbers, and 500 MB of data which i hear is plenty.
I just learned that in the last billing period I was charged $30 of text messaging... excuse me?
I phoned Bell to figure out what on EARTH was this about, and long story short ------ they said that the plan doesn't actually include any text messaging, it is pay per use (15 cents a text) I know that may not seem like a huge amount of money, and I only sent 200 texts outside my fab five, but honestly, what if I had sent $2, 000?
I demanded some kind of credit for the $30 because I DIDN'T EVEN KNOW I WAS BEING CHARGED FOR TEXTING, BECAUSE I WAS LIED TO by them. Why should I be paying Bell for their own mistake? I hope they recorded the phone call so that they can check and see that the guy said I had unlimited text still...
I don't even care about the $30, its the fact that they won't even think about giving me a credit for an incorrect charge, it's their own fault... I'm just happy that I didn't send thousands of texts like I usually do since it was really only my first month with the new phone number.
I used to be with Rogers, and although they screwed up the billing quite often and when I didn't understand the charges they would give me credits... I don't know if I'll be able to make it through my three year contract with Bell if they can't even do so little as give me a credit for a mistake on their part.
To anyone thinking about signing with Bell... DON'T. Honestly, it will suck you in and you will never get out.
Here is my latest experience with bell hell!!!
I called bell mobility in the last week of january. I needed some help as I was getting ready to move to nunavut.
I wanted to get a number for the local area I was moving to, and to make a long story short...
After an hour on hold, being transferred etc. I was told that they have no service out there!!!
I was transferred to another agent "flo" which was quite rude and offered me a hardware upgrade??!!
What a dummy!! I am moving away and trying to get my phone set up before I go and this broad has no offer but a renewal of
Contract. I refused and stated that if my phone will not work where I am moving to, I will have no need for the damn thing.
Anyways, an hour and half later I was finally offered to cancel my line with no penalty because all these companies charge for cancelling a line. I was told that I will have to provide 30 days of notice to them so there goes another 100 dollars but I was happy that it was done and over with. I just recently came back to ottawa as my whole family lives in the ottawa area and I wanted to visit! I was handed a final bill from my father as bell had gone ahead and charged me another $300 for switching the line off. I called them back right away, so much for being happy to see my family. The next hour of my life was yelling and screaming at the clowns that work at bell. Anyhow, again I am explaining what happened like a month ago, and what was promised!! The first agent said "yes, I see the note on your account and I will transfer you to the right agent, they will waive the fee". Next agent that came on the line mentioned that no such note existed. To be honest I have never been so rude on the phone with another human being but I was so angry for being lied to and felt so helpless. The rep was quite upset too and I told her "imagine how I feel, 2 hours plus of my life in the gutter due to slow and horrible service". I asked for a supervisor and "nick" is the next clown I spoke to. He was as useless as any # you would find anywhere in the bell world. I had to explain everything again. It is so hard to keep your composure when you have been promised something verbally, it is not granted and then you are talked to like an idiot. All I can say is that I will never ever go back to bell when I move back home to ottawa in the future as this one experience is one that will never be forgotten. I have been in network marketing for 10 years and have thousands of contacts. You are not a contact but you are hearing about it too.
Bell hell, is how all my friends refer to these clowns as now. One mad customer will tell many, happy ones tell few.
I hope they lose all thier clients to all the competition out there. Long live rogers!!!
In June, 2009 I brought my Blackberry Pearl cellphone into my local Bell Mobility store for repair. I was on my phone one day when the screen suddenly went black and stopped working. I was told that I did not need to send the phone back and a new one would be shipped to me as soon as possible. I was given a loner phone that did not have the smart phone services offered with the blackberry, however I was still paying for the same plan that included those services. I waited for my phone to come back and called the store after a month. My phone had not arrived yet and no one knew when it would. So, I waited and called back monthly. There was still no sign of my phone.
November came along and I had still not received word of the whereabouts of my phone, so I went directly to the Bell store, only to discover that my phone had been shipped to the wrong address in August. When I asked why a new phone had not been shipped to me, I discovered that Blackberry had changed their policy and I had to send my old blackberry in for repair. If their was anything wrong with it, such as a cracked screen, or watermarks, I would have to pay for the phone's repair, even though one had already been shipped to me for free. Since I knew that there was no physical damage done to my phone, I thought there would be no harm in sending the old one in, if it meant that I would get a new one back. This was not the case. I was not going to receive a new phone at all. Blackberry instead, offered to send my phone back, with a $75 repair fee.
I had already been paying for a service that I was not receiving for 6 months, so I decided to just cancel the plan and not get my phone repaired. I was told that there would be a fee of over $700 to cancel the plan. There is no way that I should have to pay this fee, when it was Bell who breeched the contract in the first place. I had been paying for a service for 6 months, that I had not received. When I called customer service to straighten this whole mess out, I was continually put on hold and moved up the ladder. After three hours of this I was transferred to a voice recording, "thank you for choosing Bell, have a nice day." Thank you, Bell, for wasting 3 hours of my day!
I have not heard back from bell about this issue, until today, (March, 16) when I received a letter in the mail stating that my bill will be sent to a collections agency if I do not pay it within 5 business days. The date on the letter is March 6, and when I called bell, I received a message that the bill has already been sent to collections. My plan has been cancelled, but they still want the cancellation fee from me. The customer service reps were all incredibly rude, which is no surprise. I even faxed all of the documents I had received from Bell since June, because the man I spoke to on the phone told me that he didn't believe that any of this happened. Quite an elaborate story for a consumer to just make up, isn't it?
Now I have to decide whether it's worth hiring a lawyer to fight this case, or if I should just pay up. However, after almost 10 months of nonsense, dealing with either incompetent, or completely rude employees and receiving no compensation for the months of paying for a service, which I was not receiving, I am definitely leaning towards fighting.
To move and transfer home phone: $55 charge; but add new products like internet and cable, charges are...
I have been a loyal customer of Bell Mobility for about six years. I payed the higher rates than all of my family and friends because everytime I had an issue, customer service was there to respond positively and efficiently to resolve my problems. Just before christmas my phone fell out of my pocket in a parking lot, was run over and damaged, but somebody took the time out of their busy holiday schedual to return my phone to the Bell store in our local mall. When I called in to report that I had lost my phone, customer service gladly informed me of where it was and I was thrilled to collect it.
I wasn't surprised when I saw the screen damage on my old phone and mentioned casually that my contract was almost up anyways. The gentleman behind the counter offered me a surprising deal. Because I had paid for my last phone by cash, I had a great rebate on my account for a new phone. That plus a new 3 year contract and a couple of promotions they had meant that I could get an iPhone for no charge, no activation, and a free case. My plan, he said, would stay the same and then drop once my original contract expired in a couple of months.
Free phone, free activation, free case, same bill.. sounds like a no brainer, right?
Until I got my 350.00 bill the next month! Now I can understand a couple of fees to change over the old number to a new account, etc.. but this was ridiculous, and no matter who I spoke to or emailed, they all assured me that the charges were all valid. Minus some 50.00 in overages for holiday chatting and Long Distance, everything else was service charges and plan fees. You can hear the shock and confusion in every rep's voice when I try to explain to them what happened, and some have even said "well that can't be right", but it is always followed by a long wait on hold while they consult their supervisor, followed by a scripted apology and "there's nothing we can do".
Beware the bait and switch, I could have had a much cheaper plan elsewhere and now I'm paying the 400.00 cancellation fee just to get the hell away from these cheaters.
so i just got off the phone right now with bell, the customer service is sooo rude so i asked to speak to a manager, and they are even more rude. its riducules, i kept offering to pay what im supossed to pay only, but he kept saying im sorry, you have to pay the whole thing. they hanged up on me. they never want to listen, the serivce is horrible, i want to write a complain to the goverment complaining about this issue, i stayed on the phone with them for an hour and a half and nothing worked, now im mad and i cant believe them, i wont even pay anything if they keep doing this. they can keep calling if they wont but they will get no money from me
I am still being harrassed by collections companies from Bell Canada for Wireless accounts that I closed in...
I have only had my cell phone with bell for 14 days... Already I have had nothing but problems.
E-billing: I opted for online invoicing and for two weeks now my account "does not have permisssion" to register for the service. When I call, they simply tell me to call back because they are having problems with the group plan I am with.
Bill details: I called to get my bill total and I was quoted almost twice my monthly plan cost! So in 14 days, I was told that I owe nearly twice the monthly fees?? Ridiculous. I texted bell for bill details and received a message saying $0.00 were due for this bill period. I have yet to be able to verify my invoice.
Account hack: I have also been contacted by a representative in montreal regarding a totally unrelated corporate account. Somehow, my name has shown up as the key contact whom they belive has changed account information for a corporate client in montreal. Neither I nor the account representative have any idea how this happened, given the marked difference in account numbers, address and names.
No service: to top it all off, all of toronto's customers have had no service (No text, calls out or in) for the evening. When I called bell, they could not tell me what the problem was or when it would be fixed.
Never in my life have I had such a poor experience with a supposedly customer-oriented company. Never ever will I recommend or get a bell product again!
What a rip off! I have had Bell Internet for a little more than a year. Switching to Bell was a huge error in judgement. The service has actually worked well for six of the 14 months I've suffered with Bell, 4 modems replaced ( nothing wrong with any of them but it gets you off the phone) line trouble, speed issues, entire neighborhood outages ( one lasted a month) and the Bell CSR was stupid enough to tell me it's taking so long because the parts are really expensive. I can't count how many times I've spoken to their customer service in India where their don't give a damn and try to upsell you. All said, it's pretty disgusting that Bell has to be so cheap that they outsource their customer service and reputation to India! Why should Canadians support Bell in any way when Bell hasn't got the decency to support Canadian jobs just to save a buck. So a couple of months ago my bill had usage surcharges on it, I called as painful as it was and was sold a "protection charge" that would ensure this would not happen again. Another lie, last month my bill had more surcharges despite the reps promises. I called internet billing, they were not interested in discussing it, didn't really care. I called the General Managers office, got voice mail and no return call. What a surprise! So now I have vowed to make it my mission to tell everyone how bad Bell sucks! Everyone I know, everyone I meet, as publicly as possible. Everyone should tell Bell to go to Hell, after all, that's what they do to their customers every day. Maybe Canadians should ship Bell to India along with the jobs they shipped overseas!