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Bata India Ltd / poor quality shoes - hush puppies

1 India Review updated:


I have been a loyal customer of Bata now for last 25 years. I had purchased a pair of Hush Puppies shoes from the Bata showroom at Gokhale Road, Thane (W) on September 10,2007

When I walked out of the showroom I was a happy customer and had thought that this was the right decision I had made.

I had used these shoes only for a week and the so called best branded shoes sole cracked in just a weeks time.

I went to the showroom and asked them to replace the shoes as per the policy vide my complaint no 265 on September 25,2007

But I was treated so badly by the manager over there that had forced me to beleive that I should never buy BATA.

This belief was reinstated time and again since it has been over 15 days I have been following up with them without any response. Whenever I call up I get a response we do not know about this. Whenever I visit I get a response kindly check after 3-4 days.

If this is the kind of aftersales service for the premium brand and for a customer loyal since 25 years then what can we expect from the company?

I would definitely expect atleast a response for this complaint.

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  • Em
      13th of Jun, 2008
    0 Votes

    I purchased a pair of Palm Beach sandals on June 12 2008, @ the hush puppies store in San Marcos Texas. I tried the display sandle on & loved it, when I got home that evening I removed the shoes out of the box to try them on & to my horror both shoes sides & bottoms were sticky-wet -the shoe color rubbing off & the stench was unbearable, the white tissue paper they were wrapped in was literally stuck to the sands...I tried alchol, windex, etc. etc. to remove paper & sticky substance from the shoes to no avail...I am so disappointed for I've been a customer of hush puppies for about 40 years, not only myself but my children & grandchildren. I would appreciate a 1-800 # for hush puppies to file a complaint with them. Very disappointed in Texas (E.G.M.)

  • Am
      5th of Apr, 2011
    +1 Votes

    I am also a regular customer of Hush Puppies.It is too comfortable & a well known brand with normal price.bounce & other rechnology are great but really who knows will be definately happy with product.

  • Am
      5th of Apr, 2011
    0 Votes

    what is joke???might be possible that there were few prs will be low quality which will dispatched by mistake of QC Dept otherwise I am using HUSH PUPPIES since 2002 & never faced any major issue.My Uncle is in Kolkata, he always wear only HP.One time he faced problem in PU sole coz of not awareness about PU charrecter, keeping long time without use sole was damage then Sales man suggested him that have to use regular PU shoes.other wise is a great brand with good value.will say in one word"PASA WASOOL".

  • Go
      22nd of Feb, 2013
    0 Votes

    Just bought a pair of Hush Puppies sandals and had to send them back straight away. Cheap and nasty looking with marks on the heel where the colouring hadn't been applied properly or had run. I also noted that they were stamped 'Made in India'. I bought them in the first place because Hush Puppy was always considered to be a good quality brand, but I suspect that, like many other companies having to manufacture abroad to keep costs down, quality has suffered in the process.
    nb: spelling is correct English. Wavy lines added by American spellchecker have been ignored.

  • De
      29th of May, 2013
    0 Votes

    Hi, my name is deepti. I purchased a pair of hush puppies sandal 6 months ago. I used it only 4 ot 5 times in this time period and its heel is totally damaged. I am trying to contact hush puppies customer service but no response.

    can anyone please repair it and contact me at the below email id:

  • Sa
      13th of Oct, 2015
    0 Votes

    Don't Buy Hush Puppies Shoes..
    Hush Puppies shoes are not of good quality and the service provided by store at GIP Noida is even worse. I purchased one pair of shoe from GIP store on 16th June 2015. Within one month of purchase the leather from the side started peeling off. Hush puppies guys said this is not their fault. Even more the GIP shop keeper response is also very bad... Till date my shoe is laying with GIP store.
    This is not expected from such a brand...:(…Please keep your Brand name

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