Bata India’s earns a 1.6-star rating from 0 reviews and 81 complaints, showing that the majority of shoe shoppers are dissatisfied with their purchases.
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poor quality of shoes
It has been just a month since I purchased the shoesfrom Bata store and sole of the right shoe has started detaching. Further, skin of the sole has also started detaching. I have reistered the complain verbally and asked for the replacement at the store as this seems to be a manufacturing defect. This is the reply I got from the store owner:
- Let the sole detach further then I would get it repaired.
- This happens regularly and the gum is still wet.
- You can submit the written complain and I would forward it to the company, but company will reply you in similar way.
I am a regular customer of Bata and the abovesaid shoes is in the December-03 20% discount scheme (caz I have purchased two pairs of shoes in Diwali). I am of the opinion that 'Bata never says tata'. But if the
customer is supposed to bare such poor quality and poor service on the shoes worth Rs 1000/- then i fear, I should change the slogen to 'Say tata to bata'.
I have communicated with bata regarding the incident using its website. I have received a reply from its managing director , which is as follows:
Dear Mr Desai
Thank for your email of 2nd February 2004, and a big THANK YOU for being a loyal customer of Bata.
I am so sorry and apologise for the inconvenience you have experienced while wearing our footwear.
Quality of the products we produce and sell is one of the most important factors within our Company. We pride ourselves in providing total customer satisfaction. We are constantly striving to improve on quality and to improve the service to all of our valued customers. As a valued customer, it is our job to give you the highest level of quality and service. In your case, we have failed and I apologise once more.
Sir, I have instructed Mr.C C Ponnappa, our Store Operations Manager, who is based in Mumbai , to contact you through our field personnel, check the quality of the shoes you purchased, and settle your grievance as per merit.
Please do let me know when the matter has been resolved.
Yours very truly,
STEPHEN J DAVIES
MANAGING DIRECTOR
===
But nobody from Mumbai office contacted me or no progress has been done regarding this matter. I have even written a reminder letter to bata on 14/02/2004 but the result was same. I just want to convey to you all that 'SAY TATA TO BATA.'
Overview of Bata India complaint handling
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Bata India Contacts
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Bata India phone numbers+1 (800) 419-2282+1 (800) 419-2282Click up if you have successfully reached Bata India by calling +1 (800) 419-2282 phone number 0 0 users reported that they have successfully reached Bata India by calling +1 (800) 419-2282 phone number Click down if you have unsuccessfully reached Bata India by calling +1 (800) 419-2282 phone number 1 1 users reported that they have UNsuccessfully reached Bata India by calling +1 (800) 419-2282 phone number
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Bata India address418/02, Mehrauli Gurgaon Road, Gurgaon Sector 17, Opposite MDI, Gurgaon, 122001, India
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Bata India social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Had complained and received complaint id as "Ticket ID 715218"
No response for last two months besides repeated followup at various levels
Shoes were brought on 2nd April at Punre Mahrashtra, Within 4 months sole developed crack. Local store could not help and no response from customer care. have attached receipt copy
11/9/19 order but refund not received I have given all my bank account number and statements
Account dept is fraud
Bought a shoe from Bata Store number: 9091. Got opened up within one month. Complaint number BM 23935, registered on 9-Jul-19. No update till date. When i contact customer care, they are having an auto saved reply 'Will be cleared in 24 Hrs'
Mob. [protected]
I bought chappals from bata store chandra Layout. They very poor in quality too heavy resulted in ankle pain! Disappointed with bata which is trusted by customers for its top notch quality.
Request you to change product
Sending you bill for your consideration
Thanks
Regards
Trying to call helpline but No response. I have purchased a product for 1599/- (Size 6). I need to exchange the same for Size 7. The store at Katihar is not supportive & saying the size is not available. Please return the money or exchange or issue Credit note for the amount.
My shoes defect less than 24 hours of using it... So dissappointed.. The most annoyingly, I want use it for raya celebration but wore it for a few hours only so terrible.. Now how?.. I bought a new brand of bata in order to support bata but... Emm...
Please do something.. Don juz make a doll wihout a head.
I was waiting for the bill to be paid for5 minutes no body attended, suddenly one employee came with shoes and kept in front of the bill counter after one minute the lady attended him instead of attending me she billed other person i was waiting patiently, when I asked her about the situation no response and ignored me
We have been using Bata products for the past 15 years and we never found any problem. Last night [protected], Monday) at about 8.55 pm myself along with my father had gone to Bata Showroom in Chikkadpally, near Chandana Bros, Hyderabad to purchase a pair of shoes. The staff there were too irresponsible and they did allow us to go inside and the reason given by them was that the show room closes at 8.30pm sharp. There are more than 15 customers in the showroom at that time and we requested the staff that we will complete our purchase in 5 min as we had already selected the model. The staff told us to do what we can do and used very harsh words. This is not proper on your part to employ such type of people. I asked for the in charge but one person told his name was MUKUND RAO and he was the in charge there and asked me to do what i can.
Dear Sir,
I have purchase two pair of shoes 'Power' shoes from BATA showroom J.L.Neheru Road counter (Below Grand Hotel, Kolkata) on 13.05.2009 one for me and another for my wife. The sole of my shoe has been broken and the pasting of the shoe has also been broken. Unfortunately I have mispalced the bill. I went to showroom and meet manager, but he refused to take any complaint in this regard and also refused to talk without any bill, while I remind him the date of purchaes and the bill amount and the time of purchase.
In this connection, I would request you to forwrad my complaint to the Director of the company and give me a proper solution.
Thanking you,
Soumya Saha
My Mail ID: soumya_saha2003@yahoo.com
My Contact no. [protected]/[protected]
My address : 29.Prasanna Kumar Tagore Street
Kolkata-700006