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1.6 81 Complaints
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Bata India Complaints 81

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12:00 am EDT

Bata India poor quality of shoes

It has been just a month since I purchased the shoesfrom Bata store and sole of the right shoe has started detaching. Further, skin of the sole has also started detaching. I have reistered the complain verbally and asked for the replacement at the store as this seems to be a manufacturing defect. This is the reply I got from the store owner:

- Let the sole detach further then I would get it repaired.
- This happens regularly and the gum is still wet.
- You can submit the written complain and I would forward it to the company, but company will reply you in similar way.

I am a regular customer of Bata and the abovesaid shoes is in the December-03 20% discount scheme (caz I have purchased two pairs of shoes in Diwali). I am of the opinion that 'Bata never says tata'. But if the
customer is supposed to bare such poor quality and poor service on the shoes worth Rs 1000/- then i fear, I should change the slogen to 'Say tata to bata'.

I have communicated with bata regarding the incident using its website. I have received a reply from its managing director , which is as follows:

Dear Mr Desai

Thank for your email of 2nd February 2004, and a big THANK YOU for being a loyal customer of Bata.

I am so sorry and apologise for the inconvenience you have experienced while wearing our footwear.

Quality of the products we produce and sell is one of the most important factors within our Company. We pride ourselves in providing total customer satisfaction. We are constantly striving to improve on quality and to improve the service to all of our valued customers. As a valued customer, it is our job to give you the highest level of quality and service. In your case, we have failed and I apologise once more.

Sir, I have instructed Mr.C C Ponnappa, our Store Operations Manager, who is based in Mumbai , to contact you through our field personnel, check the quality of the shoes you purchased, and settle your grievance as per merit.

Please do let me know when the matter has been resolved.

Yours very truly,

STEPHEN J DAVIES
MANAGING DIRECTOR

===

But nobody from Mumbai office contacted me or no progress has been done regarding this matter. I have even written a reminder letter to bata on 14/02/2004 but the result was same. I just want to convey to you all that 'SAY TATA TO BATA.'

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Ranjit Bhosale
Pune, IN
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Nov 19, 2023 11:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Had complained and received complaint id as "Ticket ID 715218"

No response for last two months besides repeated followup at various levels

Shoes were brought on 2nd April at Punre Mahrashtra, Within 4 months sole developed crack. Local store could not help and no response from customer care. have attached receipt copy

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Sanjiv chandrakant lohar
US
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Feb 03, 2020 10:53 am EST
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11/9/19 order but refund not received I have given all my bank account number and statements

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Sanjiv chandrakant lohar
US
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Jan 28, 2020 1:28 pm EST
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Account dept is fraud

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Vipin Joseph
US
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Jul 28, 2019 7:59 am EDT

Bought a shoe from Bata Store number: 9091. Got opened up within one month. Complaint number BM 23935, registered on 9-Jul-19. No update till date. When i contact customer care, they are having an auto saved reply 'Will be cleared in 24 Hrs'
Mob. [protected]

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calvin kamal
US
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Jun 23, 2019 4:42 am EDT

I bought chappals from bata store chandra Layout. They very poor in quality too heavy resulted in ankle pain! Disappointed with bata which is trusted by customers for its top notch quality.

Request you to change product

Sending you bill for your consideration

Thanks
Regards

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Abhishek Ghosh
IN
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Jun 02, 2019 12:11 pm EDT

Trying to call helpline but No response. I have purchased a product for 1599/- (Size 6). I need to exchange the same for Size 7. The store at Katihar is not supportive & saying the size is not available. Please return the money or exchange or issue Credit note for the amount.

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Farini
MY
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Oct 22, 2018 11:03 pm EDT
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My shoes defect less than 24 hours of using it... So dissappointed.. The most annoyingly, I want use it for raya celebration but wore it for a few hours only so terrible.. Now how?.. I bought a new brand of bata in order to support bata but... Emm...
Please do something.. Don juz make a doll wihout a head.

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Saravana dorai
IN
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Aug 15, 2018 1:36 pm EDT
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I was waiting for the bill to be paid for5 minutes no body attended, suddenly one employee came with shoes and kept in front of the bill counter after one minute the lady attended him instead of attending me she billed other person i was waiting patiently, when I asked her about the situation no response and ignored me

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VISHNU TEJA
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Jul 14, 2016 3:55 am EDT

We have been using Bata products for the past 15 years and we never found any problem. Last night [protected], Monday) at about 8.55 pm myself along with my father had gone to Bata Showroom in Chikkadpally, near Chandana Bros, Hyderabad to purchase a pair of shoes. The staff there were too irresponsible and they did allow us to go inside and the reason given by them was that the show room closes at 8.30pm sharp. There are more than 15 customers in the showroom at that time and we requested the staff that we will complete our purchase in 5 min as we had already selected the model. The staff told us to do what we can do and used very harsh words. This is not proper on your part to employ such type of people. I asked for the in charge but one person told his name was MUKUND RAO and he was the in charge there and asked me to do what i can.

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soumya_saha2003
IN
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Jul 14, 2016 3:55 am EDT

Dear Sir,

I have purchase two pair of shoes 'Power' shoes from BATA showroom J.L.Neheru Road counter (Below Grand Hotel, Kolkata) on 13.05.2009 one for me and another for my wife. The sole of my shoe has been broken and the pasting of the shoe has also been broken. Unfortunately I have mispalced the bill. I went to showroom and meet manager, but he refused to take any complaint in this regard and also refused to talk without any bill, while I remind him the date of purchaes and the bill amount and the time of purchase.

In this connection, I would request you to forwrad my complaint to the Director of the company and give me a proper solution.

Thanking you,

Soumya Saha

My Mail ID: soumya_saha2003@yahoo.com
My Contact no. [protected]/[protected]

My address : 29.Prasanna Kumar Tagore Street
Kolkata-700006

Overview of Bata India complaint handling

Bata India reviews first appeared on Complaints Board on Jul 19, 2006. The latest review Not receiving Refund for a cancelled order was posted on Oct 21, 2023. The latest complaint Bata online purchase failure delivery was resolved on Nov 04, 2014. Bata India has an average consumer rating of 2 stars from 81 reviews. Bata India has resolved 13 complaints.
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  1. Bata India Contacts

  2. Bata India phone numbers
    +1 (800) 419-2282
    +1 (800) 419-2282
    Click up if you have successfully reached Bata India by calling +1 (800) 419-2282 phone number 0 0 users reported that they have successfully reached Bata India by calling +1 (800) 419-2282 phone number Click down if you have unsuccessfully reached Bata India by calling +1 (800) 419-2282 phone number 1 1 users reported that they have UNsuccessfully reached Bata India by calling +1 (800) 419-2282 phone number
  3. Bata India address
    418/02, Mehrauli Gurgaon Road, Gurgaon Sector 17, Opposite MDI, Gurgaon, 122001, India
  4. Bata India social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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Bata India is ranked 26 among 318 companies in the Clothing and Accessories category

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