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Plato's Closet
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Plato's Closet
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196 complaints
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J

Plato's Closet - Selling

I don’t know the ladies names that were working the store but one of them had on a floral top and the other had on kind of southern cowgirl attire. I came in to sell some clothes and the lay in the floral top was the one who went through my things and for the amount of clothes that I brought in and the time frame they were finished getting sorted through and on top of that, the store was kind of busy, the lady that was doing the sorting didn’t accurately check my items and I stood there for a moment and watched when she was nearing the end and it seemed as if she were only accepting the things that she liked herself. Half of the items that I watched her sort she barely even looked at them. She just moved them to the other pile of things that weren’t being kept. I brought in two large sized black trash bags and only one of them were sorted and the employee in the cowgirl attire assured me that they were sorted. I don’t like being lied to and that was very bad customer service. I work in the customer service field and I’ve been selling with platos closet for years so I know how the selling works.

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C
5:47 pm

Plato's Closet - Plato's closet in Tyler Texas

I put my $225 Coach purse on top of a box of items and took it to Plato's closet in Tyler Texas. Their staff laid it on the counter for all to take. The lady's name that done my buy out was Kendall.

A police report was filed but nothing ever came of it. The owner refuses to call me and corporate refuses to call me. I just want to be reimbursed for the cost of my purse.

I filed a case with small claims court that cost me $125! So if somebody were to pay me $300 I would call it even.

That would cover $125 for the court cost , and $175 for my brand new Coach purse that was stolen while in Plato closets possession!

Sincerely former Plato closets customer,

Christina King

903-747-6444

Desired outcome: I would appreciate a reimbursement of $300. $125 for my court cost, and $175 for the reimbursement of my $225 Coach purse that was brand new!

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S
12:04 am

Plato's Closet - Selling my clothes

Time: Approximately between 2pm- 3pm

Date: March 14, 2022

Place: Plato’s in Arlington, TX

Google to down my review which may me copy every review right after that.

I took some items there today…not really expecting a lot of cash but, more than what they offered. I was told they picked items based on what young adults are wearing or styles that are trending at the time. Ok. Most of my items had tags on them, never been worn, the items they chose to keep was a black patent leather top and pants set and a fake leather skirt they offer me nine dollars and some change?! Would have felt better if my other items were at least were looked at…not sure how their choosing method is but I can say this place does not check all your items. I had things they hadn’t even opened to look at in my bag, if they did I want to know what it was that they saw. What I saw on the rack were not styles for young adults or styles that are trending. I walked around the store twice. I went through the racks they were dirty old shoes, dust were on down, stripes were falling off the shoes, some heels had the straps missing, out dated jeans, and faded gym shoes with the bottoms missing…. And this is what young adults are trending? year right!I felt they pick and choose what they want and who they want to help. I drove here because I made a phone call and talk to a young lady because I was telling her about their location in Cedar Hill, about them showing me a list of the things they only are taking, She went on telling me about it was under new ownership and they do things differently in Cedar Hill than they do in Arlington She also told me she couldn’t tell me over the phone about my items because she couldn’t see them but stated they have a list also but they’re all seasonal and they collect clothes for all year, and I had a good chance they would take my items, but when I got there it was a whole different story. I wouldn’t have made the trip all the way over there if I was just going to be treated with discrimination. Unless you’re a long time familiar customer or just want to give away your things then I recommend. This store is racist! I feel so humiliated and insulted and I will be reporting this store to every person I can possibly think of. I also screenshooting every review that I write…so sick of this!

Desired outcome: An Apology, a response in person from a manager, in person, and an explanation

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M
4:41 pm
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Plato's Closet - I was accused of stealing!!! The incompetence of these coeds in unbelievable!!!

You can call me mj this was the most embarrassing and unbelievable awful experience I have ever had. I just got my income taxes and wanted to shop a little. My grandpa had a dr. App I jc so I decided to go check platos out. I had about 5-6 shirts 2-3 pants 2 jackets 4 bras and 6 pairs of shoes I needed to try on. The clerk checked me in the dressing room...

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K
12:46 pm

Plato's Closet - Never buying

I have a terrible experience every time I try to sell to the Hurstebourne Louisville KY location. I live right beside this store so I’ve tried countless times getting there when they open and it never matters, as soon as I walk in they always say they can only do store credit, no cash. They’ve also turned me away for having clothes in a bag before yet every time I go in there, that’s all I see them buying from is plastic garbage bags. The outer loop location is no better, half the time they don’t even open during the hours they’re supposed to because no one shows up to work. They are ALL always extremely rude and at this point I don’t honestly know how you’re even keeping the doors open on these places because everyone’s fed up with how they treat people.

Desired outcome: To actually be able to sell clothes again and for the same rules to apply to everyone

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E
9:45 am
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Plato's Closet - Clothing stolen from me

I brought my clothing to the Plato's closet at Parker and Custer in Plano Tx a couple of weeks ago and told the girl at the store whom I checked in with that I might not be returning that evening bc my baby was sick and she said no problem. I never received a text saying that my clothes were priced and to pick them up so I called a couple days later and wa...

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Plato's Closet - Nike shoes

I just bought 175 dollar nike shoes from your escondido store and payed 20 dollars to be authenticated and they are fakes. I need my money back. That is alot of money and you guys are supposed to be checking all the merchandise you buy. Stand by that.

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G
7:38 pm
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Plato's Closet - Customer service

The other day I came in to sell some clothes and the teenage girls said it would an hour wait. They forgot to have me fill out a paper I guess andy didn't call me for four hours so I called them and they rudely said they forgot a paper and that it was ready. So u went and got it, then today I got a call saying they forgot to give me one of my bags which wa...

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R
3:00 pm
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Plato's Closet - Standing manager

Ever since I worked here in the coral springs location, for literally one month, in 2019, as a first job, the standing manager by the name of Babette, treated me without professionalism and as if I had done something personally wrong to her. Keep in mind I am 18 years old and she's a grown woman. I regularly visit platos even before I worked there as a...

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Plato's Closet - Very rude, condescending employees that are extremely unprofessional

I dropped off items I wanted to sell at the CRANBERRY TOWNSHIP, PA Platos closet on 4/24/2021. I am not going to go into detail about the very small amt of money I received for my items including brand new (with tags) clothes. On my way home I had second thoughts about a Michael Kors purse that they totally underpaid me for. I immediately called the store...

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M
7:20 pm

Plato's Closet - Selling in Winchester Virginia

I have been selling to the Winchester Virginia store for a year or so now and have been satisfied up until the last few times. I bring name brand, men's and women's clothes that are either new or barely worn. Nike, American Eagle, North Face, Columbia, etc. The last few times the girls working have taken nothing. I always browse and purchase while I wait. There are items on the racks that are horrid, yet my brand new, never worn, Nike shorts, high end spring dresses, clothes that still have tags on them and were purchased at the end of summer, are passed up. In my honest opinion, I feel like those "girls" are only taking clothes from people they know or like. How can you pass up a brand new pair of Nike shorts yet take a faded glory tank top. I watched it happen. A 55 gallon trash bag full and they choose not a single item. Very disappointed and it looks as if I'm not alone as several ladies were not happy as they left the store. Platos closet has just been replaced by any other store and that goes for 3 of us standing outside in disgust after being told our brand new clothes are "worn" and "stained."

Desired outcome: Stop hiring snotty high school brats and value your customers. Items in racks are awful but won’t take brand new items

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M
3:07 pm
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Plato's Closet - Selling items

My name is Monei Scott I took a nice amount of clothes to Platos closet to sell on 1/8/21. I had fairly new Nike shoes like shocks, winter sweaters, a "Pink" hoodie barely worn, a sweat suit top and bottom plus more. They only accepted 3 items I believe. The young lady mentioned they didn't meet the standards but when I browsed the store I seen dirty worn...

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E
9:07 pm
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Plato's Closet - Everything

Hi I am making a complaint, So about a couple weeks ago I went to The Plato's closet in Wethersfield ct. So I had at least 4 bags of clothes and a bag of shoes. The first problem is when I got there the employees had attitude. they were extremely rude and there were only high school kids working there. Also there was no adult on the floor to make sure...

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A
5:30 am

Plato's Closet - Selling name brand items and getting ripped off

I went to the sandusky ohio last night 12/21/2020 sold all name brand items brand new 1 was a coach kiss lock bag still had tags 450.00 nikey sneakers coach wallet set kancan jeans silver brand shorts victoria secret perfume brandnew sandles a sweater bath and body works lotion in total they gave 119.80 I needed to take my husband is out of work due to the virus I want this fixed and rectified they totally ripped me off

Desired outcome: I want more more money

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N
5:10 pm
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Plato's Closet - Racist behavioral practice

I had a bad experience doing business with Plato's Closet this morning. Mind you, some of my white friends takes the most none popular brands and they're given good money for it. I took two big plastic bins with name brands such as JCrew, Banana Republic, Abercrombie & Fitch, Madewell, Express, Club Monaco... some even had tags on them. They offered me le...

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N
12:24 pm
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Plato's Closet - Customer service

Every time i've gone in this store i've had a negative experience. The workers are extremely rude and it seems to be only to me and my family. Every other customer is treated nicely and respectfully but when it comes to me or my sister or my mother it is the complete opposite. I went in today to sell some items and the associate asked me if I had id...

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D
11:29 pm

Plato's Closet - Selling clothes

I have been in plato's closet in cheyenne wyoming, to sell my clothes 5 or more times with brand name clothes like miss me jeans some even brand new. They told me every time it was either out dated or smelled like cigarettes and I don't even smoke cigarettes. I truly like to shop at our stores but i'm starting to get very fraustrated with your cheyenne wyoming store customer service. I would really like to just wonder why they are also denying me. I really appreciate if someone could help me answer my question. Thank you.

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Q
Sep 21, 2020 9:31 am

Hi Dovey!

I have read your note about Plato's Closet declining to purchase the clothing that you have been bringing to them. I'm sure you understand that no customer wants to purchase second hand clothes that smell of cigarettes or are horribly outdated. Perhaps it is some other smell that is being mistaken for cigarettes, but in either case is offensive to customers. Have you considered donating this type of item to charity?

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C
7:24 pm
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Plato's Closet - Dishonesty amongst customers

I went to platos closet on July 20, 2020 and I was listening to what the workers were saying amongst each other while assessing everyone's items to buy from them and they were more so worried about underbidding for items which I was surprised because I thought platos closet was some what trustworthy. When they got to my items and told me what they were...

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H
6:23 pm
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Plato's Closet - Selling clothing/ policy’s / employee performance & demeanor

Your " manager " on duty. Wouldn't take clothing with tags. Called in ahead because I travelled from Worcester MA to get to this platos which I'm a revisiting customer & seller. I'm not positive how any smell got on any of my clothes but I watched them check them & there was no smell on my clothing. My use of a vape outside in public completely away...

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R
5:44 pm
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Plato's Closet - Shoes for Exchange

I received two completely different shoes and did not realize until I put both shoes on to go to work and I realized they were not the same shoe. I went back to platos closet to just hopefully receive the other shoe and was told "it's somewhere in the back" and there is nothing they can do. This is completely ridiculous and I understand I did not have a...

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