The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Bassett Furniture / damaged goods/horrible service

1 United States

I purchased a credenza and cocktail ottomon over memorial day weekend (today is August 18th). I called 3 times to check on the status of my order to be told that one piece was still missing at the factory. The last time I called & complained someone finally called me back to schedule delivery for tomorrow the 19th between 2 & 6pm.
This morning, I get a call from Lara? saying that my credenza is damaged and they have to try to repair it or order a new one. They also stated that the upper portion of my cocktail table had not arrived at their facility. I had been reading lots of negative posts on sites like this about bassett so I was not going to mess around with them. I told them I was just going to cancel the order.
So, i called bassett & spoke to the woman, Tanya, who sold me my furniture. She informs me that any furniture ordered from the factory is NON-REFUNDABLE!!! what? I paid in full! what a crock of crap!

After expressing my frustration, Tanya offered to let me "borrow" her credenza and cocktail ottoman off of her floor, she would deliver it today. I asked her to double check to make sure they were in good condition...she just called back to inform me that the factory DID in fact have the entire cocktail table and it will be here tomorrow. The credenza will be delivered today...we'll see what kind of condition they are in when they get here...who knows what will come on the truck tomorrow...or when I will get my actual furniture...

Post your comment