Bassett Furniture Industries

We bought 2 swivel rocking chairs that we liked and after they were delivered they started to wear strangely. Then water spilled on one of the chairs. We wiped it with a cloth and the color came off. We thought that was very strange and cheap looking especially for the cost. We complained and they played email and phone tag with us for months. Also they sent out a technician out to repair the chair for damage that was done at delivery. He said oh it's like jeans the dye just rubs off. We couldn't believe it. So finally the store manager writes an email that they will replace the parts and we will have to pay for the techs labor. We called and he arrogantly addressed the issue. He acted like we were lucky and he was doing us a favor. I didn't appreciate his tone at all. If you don't want to be in customer service then don't seek employment in the field. I was completely disgusted by the experience. He was unable to talk about anything as he would say I will need to speak to his regional manager. We've been customers of Bassett since the early 2000s and have spent a significant amount of money there. This is completely unacceptable. I'd tell anyone that will listen to never buy Bassett ever.