Bassett Furniture Industries

I bought an entire living room set from the Melbourne, FL store in January 2009). When I was ordering chairs in February 2009 the salesman (who was only there for a month) suggested this area rug to go with the living room set. He brought out a sample which was brown with gold hilights. The rug came in many weeks after the stated delivery date and what came was a "yellow" rug with brown highlights. It looked horrible with the furniture.

I immediately faxed Tricia who I had been working with after the salesman left. No response. I called and got the manager's name and faxed him the next day (no response). I tried again the third day and no response. They obviously have caller ID because they will not take my calls.

What is worse than the yellow rug is them ducking my calls and attempts to resolve this. In my fax I suggested a store credit would be fine. I was not even trying to get my money back.

I have no idea what to do next - I am so frustrated. I faxed them and asked if I could return the carpet and work out details later (guess what - no response).