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American Signature Furniture Complaints & Reviews

American Signature Furniture / furniture

Mi
Minh Trinh on Jan 17, 2019

DO NOT shop here or any other location. They lie and frankly do not give a damn. We bought over $11K worth of furniture on 11/24. We were planning closing our new house 12/20 so we told them that was tentative delivery date. They did not mention that they don't sell their own rugs but only...

American Signature Furniture / sofa

Ro
Roderick Sanders on Dec 21, 2018

I purchased a sofa from your lithonia, ga store november 29, 2017. I came home one afternoon after work I noticed there was a tear in the sofa. I took a picture and video of the sofa. I submitted it to the extended warranty department. No one offered to come out and check on the sofa. The...

American Signature Furniture / coffee table

Mo
Monarich2 on Mar 14, 2018

Purchased a coffee table and when I got it home it had several chips of paint missing and blue paint on a gold table. Immediately I called about it they said someone would be out the end of next week. The person came out said it need to be replaced and to contact Cindy at the Novi Mi...

American Signature Furniture / Value City Furniture (VCF) / unethical behavior

Mo
morgan.jackson670 on Dec 8, 2017

When i signed my contact with american signature furniture i was not aware that i would be harrassed and spoken to rudely. Whenever my payment is due im being harrassed. I asked for my due date to be changed and they havent done so. I adv them i alway get paid the week after the due date...

American Signature Furniture / circle sofa

Jw
Jw22 on Aug 3, 2017

I've been enjoying my sofa since 2014. The delivery was easy and I even purchased the protection plan of 3years, because I love it that much. I did notice however that the cushion over the year started loosing its form and shape. No longer enjoying laying on the sofa, hurts lower back that...

American Signature Furniture / Value City Furniture (VCF) / mattress/ sales person

El
Elizabeth Jury Turns on Mar 29, 2017

03/25/2017 We just bought a mattress here and the Sales person wouldn't answer any questions, he was very short and didn't even double check everything to make sure it was right once he was done he walked away. He got our name completely wrong, our address was wrong and where to pick it up...

Valu City / poor customer service for my repair needs

Ma
MadeToFish on Feb 21, 2017

2-21-17 - my phone number is 937-766-4591. I'm upset with the poor customer service I received from each person I spoke with at the Beavercreek, OH Valu City store. My situation: I was given today as the pick-up day for my couch to be repaired. I was given the time when they would come...

American Signature Furniture / Value City Furniture (VCF) / headboard and bed frame-ella charcoal queen upholestry

Ma
Mary Lumbreras on Feb 20, 2017

Bedframe and headboard purchased from Value City Furniture in Oct/2016. Delivered in Oct-Nov of 2016. Bed frame and Headboard full of bed bugs in January. Treatment and inspection for bedbugs in February of course I thought it was either fleas or ticks until I had the inspector tell me it...

American Signature Furniture / bonded leather sectional sofa

Na
Nana51 on Jul 6, 2016

I purchased a bonded leather sofa in August 2014. It started pealing and bubbling in March 2016. Started tearing 2016. Contacted my warranty company and filed a claim was denied on the first cushion. Second cushion started peeling and tearing in April, filed a claim again denied. Arm...

American Signature Furniture / simmons beautyrest mattress

Mr
Mrs_Williams on Nov 15, 2015

Like most middle-class people, my husband and I work very hard to maintain a living. We're not rich by any means so, we can't afford high-end purchases just for the sake of splurging but when it comes to quality, we make the sacrifice. That's exactly what we thought we were getting when we...

American signature furniture / theater chairs

Tj
T.jenkins on Sep 4, 2015

Bought 3 theater chairs, chairs started to tears to up I called American Signature Furniture they asked me to call uniters insurance. Uniters told me that the warranty only covers the back of the sofa. The seats or the arms were not covered.When we bought the theaters chairs we were told...

American Signature Furniture / dual reclining sofa

Ma
Mary Katynski on Mar 14, 2014

Purchased American Furniture dual reclining Sofa in Florida 3 years ago. I live in Florida 6 months so sofa was actually used for 1 1/2 years. The saleswoman said the fabric was blended leather when fact it was bonded leather The bonded leather is now peeling off. I called the store and...

American Signature Furniture / poor quality and no service

Jo
Joseph Bell on Feb 20, 2014

I purchased furniture July 19, 2010 from American Signature Furniture in Morrow, Georgia. The dinning room table required servicing upon delivery. since then I have made numerous requests for service. The stain, pigment, coloring, whatever you want to call is so weak that your fingernail...

American Signature Furniture / terrible merchandise

Am
Amanda Bonilla on Mar 14, 2013

I initially purchased a Mattress, Futon and what appeared to be an amazing Living room Set. When delivered my living room set was dirty, I had to call the fabric insurance to come out an clean it. In a matter of 3 months my living room set had looked as if it was 5 years old. The ottoman...

American Signature / disaster

As
AshleyPerdue on Feb 20, 2013

My husband and I ordered a couch and a chase on Monday 2/11/13 to be picked up on Sunday 2/17/13 I get a phone call on Saturday night 2/16/13 at 8:00pm telling me the couch will not be in until wednesday but I can come pick up the chair. After much frustration they agreed to deliver the...

American Signature Furniture / poor quality leather sofa

Mi
Mike n Kim on Sep 3, 2012

A little over one year ago my wife and I furnished a whole home with furniture from American Signature Furniture on US 41 in Fort Myers. The furniture looked very nice when we bought it however the quality has turned out to be terrible. One particular item is an Italian Leather Sofa of...

American Signature / poor quality and broken promises

Ra
Racky on May 27, 2012

I ordered a sectional sofa, carpet, and an entertainment center last April. We knew that the left chaise of the sofa is out of stock and will be available June 5 but the saleslady said she will make it a point to have the store manager to look at the other store and get it within the week...

Adrian Sectional(Red)american Signature Furniture / cheap cushions

Ca
capricornlady on Apr 18, 2012

I purchased the ADRIAN SECTIONAL(RED)American Signature furniture from Value City Furniture in May 2011. By June/July 2011 the cushions looked like I had the sofa for years!!! I called Value City w/my problem and they replaced the cushions with "better quality" cushions in Nov 2011, and...

American Signature Furniture / Value City Furniture / damaged furniture/ poorly constructed furniture. poor customer service. poor delivery practices.

Bo
Bonnie Vosvick on Apr 17, 2012

I have been buying furniture from this Value City Furniture Store for 15 years and never had a problem until my most recent purchase of a "Celebration Red" Sofa/Chair and Ottoman Package. ($ 1157.37). I've actually made all of my purchases from the same sales associate, Diana...

American Signature Furniture / customer service

Ur
urooj2000 on Sep 22, 2011

From the beging the experience was bad, so we should've stopped right there. But we didn't, the furniture was nice, price was reasonable, and it would suite our living room well. But we were wrong... the service all the way, until we had our furniture picked back up, was SAD. First there...