Bank Of America / i found a wallet - bank couldn't care less
Today I found a wallet in the #6 subway station at 23rd St., NYC. Among the variety of cards inside was a BofA debit card. Unable to find the owner via phone or the web, I called Bank of America, figuring they could pass my name and number on to the rightful owner.
1st call to BofA customer service: After three transfers, I was disconnected.
2nd call to BofA customer service: After one transfer, I was disconnected.
3rd call to BofA customer service: The customer service rep took the number down and promptly closed the account. Then she told me she couldn't pass my information on to the card holder. "We're an incoming center only, " she explained.
"How do I get an outgoing center, then?" I asked.
"We don't have outgoing centers, " she answered.
I finally reached the wallet owner through a nearby dance studio, whose card was also in the wallet. The owner, of course, was quite grateful.
As a would-be good samaritan, I was terribly frustrated in my dealings with the bank, which sought only to protect its own interests, not those of the customer.
So a word to the wise: If you lose your wallet and you're a Bank of America customer, odds are good that you'll never see the wallet again, even if an honest citizen wants to return it to you.
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