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Avis / Fraudulently overcharged my credit car

1 906 Broadway WestVancouver, British Columbia, Canada Review updated:
Contact information:

We rented a car from Avis from 3/29/2008 to 4/14/08. The agreeable rental total was $531.00.

Unfortunately, when we received the credit statement, we were billed for $696.55. We were very frustrated and immediately went through the a seris of events of contacting the local place, the fleet/district manager and the Corporate Office.

The AVIS TEAM took side of one another and quickly turned our case now. They said that the extra charges were for clearning but when we returned the car, we were told that everything ws OK.

The recent rental experience with Avis was very terrible and unacceptable. When we brought the car, we returned it to the branch manager's husband. Upon inspecting the car, he informed us that everything was fine and we were free to go. We asked him twice to give me some form of paper indicating the car was OK. Twice, he said it was OK and we could leave. We both left after the second verbal OK. This means this is the termination of our contract between us and Avis. At that point, we are no longer held responsible or liable with the car.

If there were issues, we should have been informed back then. A claim should have been filed at the moment when we returned the car. We brought the car back four hours before it was due and we even cleaned it beforehand. If the condition was not acceptable, we could have done something to work it out. The extra cleaning fee charged on the credit card is excessive. A car cleaning usually costs from $15.00 - $50.00 at the max. The price charged appears to be synonymous to a detailing fee.

Teresa (the manager) and her husband do not run the rental car agency in a professional manner. They are very dishonest, unethical and irresponsible in this matter. Teresa was out of the country when we returned the car so she had no idea of the car�s condition. When a car is discharged, this should be the end of the rental. Adding extra fees after the car is signed off leads to bogus charges which I have no way of verifying. The car is no longer in my possession. There is no way for me to dispute the claim. False claims can be fabricated.

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  • My
      11th of Nov, 2010
    0 Votes

    We rented a car from Avis at Melpase Airport. We hired it for three days. Unfortunately having given ourselves 2 hours to get to Melpase Airport the clutch went on the car it just stuck in. We tried many many times to contact Avis who continually said put the phone down we will ring you back with an English speaking person. They did not. We were in a very vuneralble position having just come through at lest a six lane toll leading to another road. There was anoter road to the right of the car and barrier with a 15' drop so we could go nowhere for safety! Eventually we rang UK Avis who tried to be helpful but were unable to find us for another twenty minutes. When finally they tracked us down they sent a protective vehicle to protect the car. Ten minutes later the tow truck arrived and took us to a village - I have no idea where - they arranged for a taxi which took us to the airport but unfortunately as my husband was in a wheel chair and we had no idea where to go we missed the checkin for our flight by a matter of minutes. We then had to book another flight with another airline and fly to Heathrow instead of Birmingham! We had also to pay 99 Euros for the taxi to the airport. When we checked our bank statement Avis had charged not only for the hire of the car but the accident/breakdown plus petrol and airport charges. In total we are now nearly £2, 500 out of pocket. Anyone any suggestions as to how we get our money back. The smallprint printed on the reverse in Italian is not much help!!!

  • Am
      25th of Mar, 2011
    0 Votes

    Agreed, this complaint is spot on, especially when compared to other ones on this site.

    The verbal ok places, all of the solace now on the agency. If they had an issue and you were on location at the time of return, then correct, the release of you being told all was ok is in fact
    a termination of your contract.

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