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Avis / dispute billing

1 Los Angeles, CA, United States Review updated:

Ref:avis ra#u126128225, u126128273, u126128170
As president club, I rented 3 full size cars with double upgrade free same day pick up and same date drop for 15 days, insurance included and american covers automatically when rented with amex. I got billed 3 differents amounts, eventhough I had original reservation rate. I disputed several times, amex finally recredit me the difference. I reserve for yesterday trip. Arrived to avis lax airport with my conf voucher. They told me I was blacklisted by avis collection dept. Plz help me. Sending you the last e-mail of jan 7, 2010. I want to be retablish with avis

To: "shaneatkins"
Dear mr. Atkins,

I received ur warning e-mail, eventhough u deducted 500$ for the insurance which I am not responsible, I sent you 3 different reservations with the rates I got for aug 3, 2006, confirmation number:30888093lb5, confirmation number:33499823lb0, and 32524062lb4, including full insurance, eventhough I am protected with amex, you don't seem to understand the situation, I wrote to avis head office explaining the situation by registered mail. I keep on getting threats from you of sending to collection agency. I am sorry that you don't want to understand my situation. You will be hold responsible for any actions against me
Sincerely
Zouhair attoue

Za
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Comments

  • Ki
      31st of Mar, 2010
    +1 Votes

    if ur not happy with the company and u call the credit card to dispute charges then why to u get upst when they blacklist u and on top ur crying that u want to re-establish yor relation with Avis...they dont want ur buisness so stop crying.

  • Am
      25th of Mar, 2011
    +1 Votes

    I don't understand the complaint I guess

    what i gather is that you as a presidents club member (which entitles you to better cars etc..)
    probably had a stipulation upon creation to include the avis insurances.

    did you sign a rental agreement or initial for these coverages?
    I only ask because it seems in rereading your complaint that you were aware insurance was included " free same day pick up and same date drop for 15 days, insurance included and american covers automatically when rented with amex."

    If Amex covers the insurance but you still purchase it from avis you still purchased it
    and they have a right to charge it, whether you want them to remove it or not

  • Jo
      25th of May, 2016
    0 Votes

    My name is Sharon Brancato - I am quite upset with Avis - actually a little shocked since I just explained all of this to Malissa #31121 and she would not get me to a supervisor - we waited in line at Jacksonville airport of the 19th of May - we waited for 45 min. which I think is a bit much of a wait but finally got to desk - rented a Toyota Camry blk. color - the girl told us to across the street and they would valet the car to us - we waited for about 35-45 min. for our car - no car - they finally told us they couldn't find the car and they will give us another car downgrade - I was so hot from waiting said yes and you will adjust the bill - no he said - finally we insisted on a car - the gentleman pointed us to a car - do you want that one - we said yes - we'll take anything at this point - we went to the car unassisted - no-one looked over the car - the car was dirty - we asked him does he need to change the car he gave us on our agreement - he took our agreement - didn't even change what we took and gave it back to us - well - Avis - is this how you run a business - I'm quite taken back by this rental - I would like someone to call me regarding this and explain to me why Avis - of all rentals would treat a customer in this way - Thank you Sharon Brancato

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