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LocautoRent Complaints & Reviews

LocautoRent / refund request for transportation expenses due to car failure

St
Sep 07, 2019

LocautoRentDate of incident: 18/8/19 FCO 21093 Car plate # FX 389 MS Fiat 500 L Car failure due to a broken electric system.The car would not start therefore i called the tow truck (ACI) I am requesting refund for the transportation expenses (taxi) to move around while i was waiting for the replacement...

LocautoRent / lancia y 1.2bz 5p

Ca
Aug 03, 2019

We rented a car in 2018 through our travel agency in France. We took possession at the airport of Palermo/ Italy . The car was in good condition as practically new. When we returned the car (in excellent condition) a week later we had an early flight and were obliged to put the car keys in...

Locauto / car rental

Ca
Jul 12, 2019

Do not ever rent with this company! The worst service ever you will get in life and they are a scam charging you a zillion undefined charge which they cannot and will not explain them. What is worse is that they seem to be thinking that they can have an attitude when asked clarification...

LocautoRent / unauthorised credit card charge

Mr
May 18, 2019

Booking Ref: YC-[protected] On collecting the car on 02/05/19 the member of staff noticed that the front left wheel rim had damage that was not previously recorded, so she added it to the vehicle file and showed me the red dot on her ipad where she was going to do so. I therefore did not...

LocautoRent / id cs 141264 - bg [protected])

Lu
Nov 13, 2018

I am furious. Locauto rented me a car with a dangerously damaged windshield, did not record the damage upon consignment and I didn't notice it until I was on the highway. The damage report was emailed to me so that I saw it only when I had access to Internet service a few days later. Now...

LocautoRent / prejudice act at locauto milan central station

Fe
Oct 06, 2018

October, 6th, 2018 Dear Sir/Madam, Locauto and its employees must refrain from strong offenses and acts of linguistic prejudice against clients. A very bad offense occurred against and my wife who could speak very little Italian. On September 30th my wife and I returned a car to Locauto (Via...

LocautoRent / post rental charges

Ch
Sep 21, 2018

I rented a car of locauto via rentalcars from Pisa Airport in Italy July. The car was presented back in perfect condition with tank full and guy checking it agreed with all of that. Two months later I get THREE identical charges for 43.30 pounds on my account. I have filled out the form to...

LocautoRent / unauthorised charge on my account

Ba
Sep 13, 2018

I have already emailed once to say that I have had an unauthorised charge of £378.49 debited from my credit card (in addition to the rental charge) on July 24th. I have had no communication from the company about the possibility of extra charges, or any notification for their justification. I would...

LocautoRent / fraudulent charges

Gl
Sep 11, 2018

Probably one of the most awful car rental companies i have come accross Arrived at Pisa to be lumped with a 35 euro charge as the office closes at 11 pm ( all the others open to 12) When i got the invoice at the end of the hire found they had also added extra charges for roadside recovery that...

LocautoRent / dispute claim for damage car

Ka
Aug 23, 2018

Id cs 135886 - PI 12773 I had this email which I wish to dispute, but I can not find how i can reply back to this email . the link on the website now does not allow me to reply back. [protected]@locautorent.it Attachments 22 Aug 2018, 11:49 (1 day ago) to me Dear customer thank you for...

LocautoRent / debited without authorization

Ma
Aug 02, 2018

02/08/2018 We hired a van on April 20th.2018. This is our reference IT890078960. Now we just noticed that you debited our account by €48.80 on the 29/07/2018. To our disappointment this was done without our authorization. We had paid in full with full insurance so there should be no extra...

LocautoRent / rental car - locauto - bari airport - [protected]

Ma
Jul 24, 2018

LocautoRentHello. I recently rented a car through rentalcars.com and Locauto out of the Bari Airport in Italy last week. I believe I was overcharged and the deposit of €400 that was required in order to rent the car has not been taken off my card despite email telling me that it would be released...

LocautoRent / left item in car booking reference number [protected]

Ma
Jun 21, 2018

I left some items below the mat in the boot/trunk of my Skoda Octavia today. I dropped the car off just before close tonight about 710pm in the termini station Rome. I will call your office tomorrow at 0800 am to follow up. I would be very grAteful if my items could be returned. I am a...

LocautoRent / car rental & charges

Kh
May 09, 2018

I made this booking through lastminute.com for the dates of 4-7 May 2018. My ID number is 1852189 and at the time of booking, paid extra to have what was sold to me as an upgraded car (VW Golf). Upon arrival at Bari Airport, I was told that the Golf was not available and I would therefore...

LocautoRent / very severe complaint against mauro from milano malpensa shop

Ea
Feb 02, 2018

hello, my name is Elad I'm a diplomat and a very disappointed costumer. today I had a very bad experience with the shift manager in Milano malpensa - MAURO. he shouted at me and was very violent verbally. my mistake was that I arrived late to my time of booking, while I was trying to...

LocautoRent / unserious and unacceptable practices

Lr
Feb 01, 2018

I rented a car from Locauto this Summer. On Pick-up we noted 11 damages which were fixed in the contract. On Drop-off, only 6 were registered (???), so we paid our agreed invoice and expected the deal to be closed. One week late we got an invoice per email and our Credit card debited by...

LocautoRent / unauthorized debit card charge

Pa
Jan 08, 2018

I rented a car from Locauto at Rome airport from 21/07/2017 to 28/07/2017 and everything was fully paid. There were no problems and I had no accidents or fines. I subsequently got an email from Locauto confirming that they had requested my bank to release the deposit for the car. On 27/12/17, my...

LocautoRent / unjustified credit card charge

Lr
Jan 02, 2018

Concerns your message from Dec 11, 2017, sent via [protected]@locautorent.it: Dear representative of Locauto, Allow me to express you my most lively surprise concerning your message here and the ruthlessness you my credit card to serve yourself debiting amount where I don't even get a...

LocautoRent / unauthorized credit card charges

In
Dec 02, 2017

we rented a car from 1/7 to 5/7 from Milan airport. We had 1 traffic ticket for which we paid for in the post office and we sent a copy of the receipt but you charged us for 2 traffic tickets without any proof . There is no way we could contact customer services and there is no answer at...

LocautoRent / seriously unethical behaviour

Ma
Nov 20, 2017

25/6/17 We hired a car in Bari airport and paid for an upgrade upon arrival. Our special holiday for our 25th wedding anniversary. Two days later (on our anniversary) our car broke down and had to be towed away. My wife and me were left in a small town to phone a taxi to take us to...

LocautoRent / debit without an invoice in a sudden

Ch
Nov 17, 2017

Guys, the same here! They have debited us 2x 48.80euro on the 6th November (we have rented a car on July), without sending us an invoice to explain the reason. They don't answer the phone, i'm going to send an email but i don't think something will happen or someone will answer to me. I lost...

LocautoRent / additional charge

Ti
Oct 31, 2017

Hi. Ref Ryan Air car hire booking confirmation IT748513960 5th August 2017 Milan Melpansa Airport. You deducted 48.80 euros on 27/9/2017 from my credit card for a traffic incident that apparently happened 19/08/2017 11.59am in Florence. I believe the incident is associated with the toll that ha...

LocautoRent / car hiring

Pe
Oct 23, 2017

Hello i rented a car in Florence on the 6th September 2017 and returned the car on the 8th September 2017. I have noticed my credit card has been debited for 2 payments of $73.26 aus dollars on the 23rd October 2017. No one has contacted me or received any emails for these debits. Can...

LocautoRent / unauthorized credit card charges

Au
Oct 17, 2017

Hello, I rent a car last summer by RentalCars.Locauto was the name of the car rental in Sardaigna (Olbia)(25/07-04/08). I have been debited by Locauto on the 06/10/2017 of 48.80 € and I don't know why. I have any explanations and they didn't warn me that they will take money. This is the...

LocautoRent / staff honesty and integrity

Ge
Oct 15, 2017

Dropped my car off at Naples airport (FH518JP) and I accidentally left my glasses in the passenger door pocket. When I called up earlier on in the day they said they were there and to arrange courier pick up. After I got back to the UK on the same day I spoke to them again and now they...

LocautoRent / charging my mastercard without reason after 2 months and a half

El
Oct 09, 2017

Hello I have rented a car from locauto thru the wen rentalcars dated 24/7/2017 I rented the car plate number FD420DN - lancia On the name if Elias kassis and settled all payments by then. I am surprised that today 8/10/2017 You have charged my mastercard without any reason of 40...

LocautoRent / complaining booking # [protected]

Ra
Oct 02, 2017

I had hired a car from LOCAAUTO, Florence City dealer, Italy from 30 May - 02 Jun 2017 (Booking # IT786322450 Dt. 19 March 7). On returning the car on 02 June 17, a sum of € 130.06 being car rental was paid thru my Credit Card xxxx3332 which was debited to my card account on 19 March 2017...

LocautoRent / noleggio auto targata fj422rr

Gi
Sep 28, 2017

Spett.le LOCAUTORENT, iL GIORNO 26.09.2017, la mia famiglia ha noleggiato un'autovettura Volkswagen "Tiguan" targata FJ422RR (CODICE PRENOTAZIONE 15662). Il giorno stesso, alla riconsegna, a Roma Aeroporto, viene constatato un danno (graffio non notato in precedenza). Tale danno viene...

Locauto Rental / car hire through auto europe

Di
Sep 13, 2017

Locauto RentalWe collected a car from Verona airport which we booked through Auto Europe. The collection inspection was very rushed and the lady moved on to the next customer. When we drove away we noticed the fuel tank was slightly under full and the tyre pressure sign was on but we were stuck in a one...

Locauto Rent / double charge of one way fee

Sv
Sep 09, 2017

I rented a car from Locauto in Pisa on May 27 and returned it, in accordance with the contract, in Roma, Fiumicino, on June 7. The car was booked through Holiday autos, Voucher no IT702211570. According to the voucher, one way fee was included in the price. Nevertheless my Mastercard wa...

Locauto Rent / rental deposit which was never said 900€

Lu
May 21, 2017

Booked car online for 4 days to pickup car at Bari airport paid 41€, went to Bari airport Italy and had a news that I have to have 900€ for deposit which was never said that I should have it. The guy in the locauto rental said to pay additional 73€ for insurance to be able to pickup the car...

Locauto Rent / unethical behavior

Ro
May 15, 2017

We had booked a rental car at the Florence airport through our broker for Saturday April 29th and prepaid.. Estimated time of arrival was noon. We arrived at 3PM and were told we were late and they gave our car away. I asked if they had other cars and she said yes but would would have to...

Locauto Rent / dispute about back tyre damage under the right back rim

Ro
Apr 15, 2017

08/04/2017 - I hired a car an Audi A3 (FF931PP) from Locauto in Florence airport. reference no 1317 at 10.30 am. 6 pieces of previous damaged was identified including an identifed damage of a scratch to the rim of the passenger side bacxk tyre. There was a slight dent to the tyre but tyre...

Locauto Rent / got ripped off by locauto

Pa
Apr 14, 2017

Rented a car in April 2017 Car check in in Pisa Car returned in Venice/Treviso They took 440€ from my mastercard for a so called "lost key" although I had returned it at the desk at the airport (they signed the return document) They also charged me 100€ for insurances that I had waived and...

Locauto & Rental Cars / unauthorized credit card charges and fines

Co
Mar 24, 2017

I had an touristic visit to Bologna between 13-15th October in 2017 and rented a car from locauto company via rentalcars. After two months I recieved a message from my bank about the additional charging (3 x 48.8= 146, 4 euros) from locauto and this transaction was done without my...

Locauto / unfair business practices

Ri
Jan 03, 2017

On November 28, 2016, we arrived in Catania Fontanarossa to pick up our rental car from Locauto. The rental was fully prepaid via broker rentalcars.com. We were 3h late, and they told us that they only hold a reserved car for a maximum of 59min, and therefore they would not give us the car...

Locauto Car Rental / illegal practice

Sa
Mar 20, 2016

Sarka Spackova, dispute number 66009 The worst experience ever! You reserve online and you pay a deposit. Then you come to their office at Milano Malpensa Airport and a lady at the front desk tells you that your card Mastercard is not valid! (Just for your information, I used this very same...

Locauto / charges old existing damage

Re
Oct 29, 2015

Locauto has charged old and existing damage on a car I rented during my holiday. The car had 8 or 9 damages during pickup including this damage, all vaguely (not specificly) noted on the damage form, when returning the car they charged existing damage stating this 10th damage was not on...

Locauto / charges for existing damage

Re
Sep 16, 2015

Charged for the damage, that was already on the car. I showed this damage to the representative, and he marked it on his iPad (since he does not have a paper version), or at least he said he marked the damage. I was given to sign the acceptance of the car on his iPad, where only the place...

Locauto / don t ever use them

Ni
Aug 06, 2015

We rented a car from Locauto at Naples airport and upon returning did as agreed upon delivered the car 4 am and put the keys in the designated key box. Then we went and caught our plane at 6 am and after a couple of days suddenly we had to pay a fine for damages (There where NO damages!!!...