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LocautoRent Customer Service Contacts

800 833 328 (Italy)
+39 243 020 347 (International)
Via Gustavo Fara 39
Milan
Italy - 20124

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Complaints & Reviews

Jan 11, 2020

LocautoRent — unknown charge in december 2019 after rented a car in july with full payment

Dear Sir and Madame, I got a unknown charge to my credit card of 48.80 euro on December 3rd 2019, for the...

LocautoRentunauthorized credit card charges

Six months after renting a car from this company, I received a message saying that due to 4 traffic violations while I had the car (which I was never informed about) the company would charge me 48 euro per violation from the credit card I had given at that time as guarantee!! This is not to pay the fines, it is over and above the police fines (for violations I am not aware of and have not yet recognized) simply because traffic violations are, according to their small print, a violation of the rental contract, and they are fining me for having been fined! I have never before encountered such exploitation, which has already cost me 200 EUR for nothing! As a disabled person, I am particularly offended for having been punished in such a way for daring to rent a car to drive around Italy!

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    LocautoRentnot being able to get final rental agreement from locautorental, ra pa 17553

    Need final rental agreement from Locautorental Enterprise. Rent a VWGolf from Palermo Airport fro locaauto enterprise on September 9th and returned it September 27th 2019 plate #FW517JE. Have tried numerous emails, telephone call. Seems impossible to get a hold of this company. If there is anyway way you could help much appreciated. [protected]@yahoo.com. Phone #[protected]. Thank you for your time.

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      Sep 07, 2019

      LocautoRent — refund request for transportation expenses due to car failure

      Date of incident: 18/8/19 FCO 21093 Car plate # FX 389 MS Fiat 500 L Car failure due to a broken electric...

      Aug 03, 2019

      LocautoRent — lancia y 1.2bz 5p

      We rented a car in 2018 through our travel agency in France. We took possession at the airport of Palermo...

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      Jul 12, 2019

      Locauto — car rental

      Do not ever rent with this company! The worst service ever you will get in life and they are a scam charging...

      LocautoRentunauthorised credit card charge

      Booking Ref: YC-[protected]
      On collecting the car on 02/05/19 the member of staff noticed that the front left wheel rim had damage that was not previously recorded, so she added it to the vehicle file and showed me the red dot on her ipad where she was going to do so. I therefore did not take a photo of this damage. On returning the car 05/05/19 the member of staff checking the car noticed that the damage to front left wheel rim and said I was going to be charged for it has it was not recorded. I disputed this, as at no point did I curb the rim, it was significant enough that it would have been felt or heard by me as the driver and my wife as passenger. I refused to sign the agreement and I was informed I would receive an e-mail to dispute the damage to the rim prior to any charge being made. I received no e-mail and was charged £235.22 to my credit card without my authorisation. I did not cause the damage and request a refund to my credit card of £235.22. My contact e-mail is: [protected]@gmail.com. Mr Christopher Gare

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        LocautoRent — id cs 141264 - bg [protected])

        I am furious. Locauto rented me a car with a dangerously damaged windshield, did not record the damage upon...

        LocautoRentRelease of credit card deposit

        After one week they are still holding my deposit.
        On the 31st October 2018, I received a confirmation email saying that the deposit has been released.

        See below:

        Dear Mr./Mrs.Alessandro
        With regard to the car you rented on 27/10/2018 13:56 at Milano Linate Aeroporto, rental agreement number 1xxx7, we'd like to inform you that we have just forwarded to your credit card issuer a request of release for the deposit of 400, 00 euro.

        LOCAUTO RENT SPA
        Deposit Release
        Circuit: Credit Card
        Date: 31/10/2018
        Operation number: 4xxxxx2
        Purchase code: T9xxx8
        Operator code: 3xxxx6
        PAN: xxxxxxxxxxxxxxx
        Expiry: XX XXXX
        Amount: 400, 00
        TRANSACTION COMPLETED

        They are crooks!

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          LocautoRent — prejudice act at locauto milan central station

          October, 6th, 2018 Dear Sir/Madam, Locauto and its employees must refrain from strong offenses and acts of...

          Milan

          LocautoRent — post rental charges

          I rented a car of locauto via rentalcars from Pisa Airport in Italy July. The car was presented back in...

          LocautoRent — unauthorised charge on my account

          I have already emailed once to say that I have had an unauthorised charge of £378.49 debited from my credit...

          LocautoRent — fraudulent charges

          Probably one of the most awful car rental companies i have come accross Arrived at Pisa to be lumped with a...

          Pisa

          LocautoRent — dispute claim for damage car

          Id cs 135886 - PI 12773 I had this email which I wish to dispute, but I can not find how i can reply back to...

          Cardiff

          LocautoRentdebited without authorization

          02/08/2018
          We hired a van on April 20th.2018. This is our reference IT890078960. Now we just noticed that you debited our account by €48.80 on the 29/07/2018.
          To our disappointment this was done without our authorization. We had paid in full with full insurance so there should be no extra charges.
          Whilst waiting for your reply we hope you settle this as soon as possible.
          Manuel & Rita Jones.

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            LocautoRent — rental car - locauto - bari airport - [protected]

            Hello. I recently rented a car through rentalcars.com and Locauto out of the Bari Airport in Italy last...

            LocautoRentleft item in car booking reference number [protected]

            I left some items below the mat in the boot/trunk of my Skoda Octavia today. I dropped the car off just before close tonight about 710pm in the termini station Rome. I will call your office tomorrow at 0800 am to follow up. I would be very grAteful if my items could be returned. I am a multiple user of Locauto and would like a reply to my email on file about this.

            [protected]. Please call me in the morning.

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              LocautoRentcar rental & charges

              I made this booking through lastminute.com for the dates of 4-7 May 2018. My ID number is 1852189 and at the time of booking, paid extra to have what was sold to me as an upgraded car (VW Golf). Upon arrival at Bari Airport, I was told that the Golf was not available and I would therefore have to accept the Dacia car I had originally been offered for a lower price. Complaint 1 is therefore to seek a refund for the difference I paid to upgrade to a Golf as this part of the agreement was not upheld from your side.

              Secondly, I note that two payments have been taken form my account. The first is £353.63 and a second payment of £95.91. I understand the first amount (£353.63) is the deposit taken in case there is damage to the car. I was also told a second charge would be applied for roadside assistance but this was quoted as being around £10 so why you have taken £95.91 is alarming.

              I would like to know why the £353.63 has not been returned yet as your employee at Bari received the car, made an inspection and told me the money would be returned. This has still not happened. Please cal you also advise why I have paid the best part of £100 for roadside assistance when the price quoted was a fraction of this!

              Overall a really underwhelming experience.

              I await your response.

              Best regards
              Khuram Bajwa

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                LocautoRentvery severe complaint against mauro from milano malpensa shop

                hello,
                my name is Elad I'm a diplomat and a very disappointed costumer.
                today I had a very bad experience with the shift manager in Milano malpensa - MAURO. he shouted at me and was very violent verbally.
                my mistake was that I arrived late to my time of booking, while I was trying to understand that my car was given a way Mr MAURO started to shout at me till I decided to just cancel my reservation. I felt umlauted and a sham this is for sure not a way a costumer should fill because of your employees behavior.
                I'm renting cars a lot, including with locauto in the past, and such an event never happened to me.

                I'm demanding that you will take my complains under the most Serious consideration and that he will be dissiplinated.
                I already filled a report for rental cars and i'm thinking about expending the bad reviews for you online.

                regards
                Elad

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                  LocautoRentunserious and unacceptable practices

                  I rented a car from Locauto this Summer. On Pick-up we noted 11 damages which were fixed in the contract. On Drop-off, only 6 were registered (???), so we paid our agreed invoice and expected the deal to be closed. One week late we got an invoice per email and our Credit card debited by some 250 € for damages to the car. Complaining at Rentalcar, where we had booked the car on internet, we got this amount refunded. No Word from Locauto. Now, 2 weeks ago, we got again an invoice for administrative fees on behalf of a police request for a traffic fine. I don't contest this, although I am not aware of any misconduct, and ask for a proof for this request. No answer, but now I got debited TWICE for this admin fees. Trying to get in contact with Locauto is not possible, the link on their website for the customer service is not functioning. I can only recommend to everybody to avoid this entreprise, whose practices are close to being criminal.

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