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ATT / wireless

1 Atlants, United States Review updated:
Contact information:

I spent endless hours to resolve errors on my wireless bill to no avail since I am getting nowhere by phone I am sending this complaint. On December 12 I called AT&T to terminate my Internet home service AT&T instead provided proposed Suspending my service on this line I later called AT&T to request of the phone be shut off as it no longer serves any purpose I tried unsuccessfully into calls to cancel it but was either disconnected never called back or my request was not for filled I finally pulled the cord out and on Jenry 22nd 2018 will clearing spam from my cell phone I found an email confirming my phone was canceled had I not checked spam I would not of found this message. suspending my service on this line I later called AT&T to request of the phone be shut off as it no longer serve any purpose I tried unsuccessfully into calls to cancel it but was either disconnected never called back on my request was not for filled I finally pulled the cord out and on Jenry 22nd 2018 while clearing spam from my cell phone I found an email confirming my phone was canceled had I not checked spam I would not of found this message

My next bill had the home phone bill on it and I was billed again even though it was canceled effective January 22 I called in March reach Rhonda referred me to Vanessa and then Mary after one. For five hours with AT&T Mary confirm the errors gave me credit and after expressed grief over the free tablet they've given me what a joke she kindly give me credit and over the contract on the tablet she noted that she would give me credit and gave me a confirmation number I nonetheless cancel my auto pay until I receive the credit on the next bill with a continuing problems I had I decided that I would go to another carrier I found out I needed to unlock my phone I was informed by AT&T I had to do that online I called ATT and again to cancel my wireless service request Mission to cancel my line and unlock my phone but was told they could not do anything although the representative did say she would take steps to allow me to Approval I tried again to unlock my phone but no results I then received a text message stating my request was denied. On April 24 I received another bill they were still billing me for the home phone that I had not had since January and the tablet that I canceled I called AT&T it again and insisted that I speak to a supervisor they will not give you a supervisor until you've told the first person your story I was told and the supervisor would call me when I insisted on it I'm still waiting for return call I get no results and I have never had such bad customer service from any company in my entire life they absolutely provide the worst customer service

Do
Apr 25, 2018
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Comments

  • 9w
      26th of Apr, 2018
    0 Votes

    at&t is the worst they only care about being paid
    nothing is ever there fault
    your just a disturbance to them
    as for porting your number ( getting number to new network) they are required to do so by the fcc ( federal law)
    all you need is your account number ( check fcc site for unlocking phones)
    that's generally all you need to do that
    T-Mobile or Verizon is a good option

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