Having problems with AT&T?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

AT&T reviews first appeared on Complaints Board on Jul 19, 2006. The latest review Att u verse was posted on May 13, 2021. The latest complaint rewards card was resolved on Nov 03, 2015. AT&T has an average consumer rating of 2 stars from 1783 reviews. AT&T has resolved 641 complaints.

AT&T Customer Service Contacts

+1 800 288 2020 (Customer Service)
+1 888 333 6651 (Order New Wireless Service)
+1 877 782 8870 (Check Wireless Order Status)
+1 314 925 6925 (Support For Travel Abroad)
+1 800 901 9878 (AT&T PrepaidSM)
+1 844 827 7057 (Order New U-Verse TV Service)
+1 866 861 6075 (Order New Digital Phone Service)
+1 800 331 0500 (Wireless Customer Service)
+1 866 294 3464 (ConnecTech PaidTechnical Support)
+1 866 435 3264 (Dial-Up Billing & Payments)
+1 877 990 0041 (Order New Fixed Wireless Internet Service English)
+1 866 975 0050 (AT&T PREPAID Wireless Home Phone)
+1 855 288 2727 (Digital Life)
575 Morosgo Dr., NE Rm 14f67
Atlanta, Georgia
United States - 30324-3300

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AT&T Customer Service. Initial AT&T complaints should be directed to their team directly. You can find contact details for AT&T above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about AT&T. Discuss the issues you have had with AT&T and work with their customer service team to find a resolution.

AT&T Complaints & Reviews

AT&T u-verse internet and phone

My DSL mysteriously went down just as I got a call the caller ID said AT&T the voice told me that they had stopped my DSL & had to upgrade to U-Verse. They sent a tech who brought the with no battery & further installed it incorrectly, made several holes in my walls clear thru to the outside & was about to leave them all open. Put his dirty hands all over my freshly painted walls in the office. Next day or 2 the power went out due to a storm & of course no service since there was no battery in the box. It took 3-4 hours speaking with about 5 AT&T reps to determine the box had no battery. They did not provide any information on the difference for programming call forwarding, removed all my special features and when I called them the rep told me to look it up on the web-site! 12 months later my bill doubled! When I asked they said the info was in a billing statement of course it was bunched up with other stuff we do not look at other than what is owed. This is unlike their ads for additional products like U-Verse TV which covers 1 full page & then another 1/4 page. Due to the increase plus a charge of another $7.00 I had problems making the payments. ****Why is AT&T the only utilities company that does not have a better assistance for Low Income, Disabled Citizens or Senior Citizens? That Life Line they have is RIDICULOUS-you would have to be destitute to qualify. That program needs to be seriously reviewed & re-vamped. Those Executives are rolling in the $$$$ from our sweat & hard earned money. I say boycott AT&T & cancelled all services. See how they like it. That will be my next step.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    AT&T digital life security system

    On Oct 5, ATT installed a security system, I had received additional equipment as a gift, so decided to return 3 sensors expecting a credit, I was told no by Broadway a supervisor, so I asked to have them returned, he said no again, so I told him that I sent them in if I cannot get a credit, I want them back?? he basically said it is our policy...I would like to have my sensors returned to me or a credit.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      • Tl
        TLamPow Dec 19, 2016

        They can't monitor garage roll up doors. They don't have the capability or equipment to do so. Sales/install rep lied when the system was installed. REVIEW OF AT&T Digital Life Home Security: They can't monitor garage roll up doors. Their sales and installer said they could and that we were. They don't have the capability or equipment to do so. They don't tell you that up front. We discovered it after the 14 day cancelation period and are now stuck paying a HUGE cancellation fee to move to a company to do what we thought we were paying AT&T to do. If you have AT&T Digital Life, someone can break into your home via your attached garage roll up door and rob/harm you and no one will know, no one will call, no one will come. It certainly gave me no peace of mind at night when I put my head on my pillow. How can they live with themselves knowing this? How is it legal to conduct business this way? Don't even get me started about the false alarms that do happen for other doors/windows in the home, alarms that don't go off when the system is set to ON, the calls that don't come to check on us, and the one time they did call and didn't even ask for the 'safe' word. DO NOT give these corrupt crooks your hard earned money. The digital key pad they include in the install package they now refer to as a 'novelty' item and do not support it. It does not work. They offer no refund for it. The wires during installation were patched together with tape and was a hazard. We offered to let them correct the matter, they sent a technician to install a garage door opener. It does not allow them to monitor the garage roll up door. We would still be at risk with the entry point of the garage roll up door. We expect the early cancellation fee to be waived and our monitoring fees since installation refunded since we have not been monitored as promised during our sales pitch and during the install. We requested the log of all contact and after multiple requests, we have received NOTHING. The only thing they will protect/monitor is their own pockets. What did we pay them for each month? We were not fully monitored. We were not protected. They offered to install a camera at our garage. It does NOT solve the monitoring issue, a camera won't call the cops when someone breaks in, it is their admission of fraudulent sales practices. SHAME ON THEM #ATTDIGITALLIFE

        #ATTDigitalLife

        0 Votes

      AT&T Uverse — possible spoofed svc call: free text: message to call [protected] regarding uverse service and phone change

      My mobile phone rcvd a text, supposedly a Free Text: with message regarding Uverse service and phone change...

      AT&T bundling of wireless and directv

      I went to AT&T store to make sure my son had access to our account so he could use the insurance to replace his phone. When we were there the customer service representative talked us into bundling cell phones and Direct TV by stating that we would get a wireless receiver and watch tv in garage. Wow we thought that was cool. Well it was inaccurate information as the installer stated it would be $100. We specifically asked if the auto bill payment with bank would be uninterrupted and Laura said it would be still be in effect. A month into the service we found out our AT&T cell phone bill was outstanding. We have spent 8-10 hours on the phone and in person trying to straighten this out. We went in to store on Monday and paid outstanding balance of $145 and 4 days later Direct TV turned off the service for non payment. This was the same day we received letter in mail from AT&T that we owed $289.42. The monthly cell bill is approximately $145 a month and we have been customers of AT&T since cell phones came out!!! Mind you ... the actual AT&T Bill isn't due for a couple more weeks. We never received a direct TV bill and the AT&T Bill was not due yet! The lady at AT&T ... after going through 3 other ladies finally told us there was no explanation for the problem as the AT&T Bill wasn't due until the 3rd and she did not know what was up with the Direct TV service shut down as we we only had it a month. I am so frustrated and disappointed with AT&T as they offer this bundling service and are NOT handling it fairly. The automatic bill pay should have been worked out on day one.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        AT&T I made a post on at&t facebook page

        On oct. 12, 2015 I posted a message on at&t facebook page.. Still awaiting a reply from linda b social media specialist and steve b social media manager — made another post today oct. 15, 2015 requesting a reply — I am hurting within because I have been an at&t customer for 15 or more years — I stayed with you during your good, bad and ugly times.. I would expect better customer service — I deserve better service — I asked if I should stay or go — my contract ends next month — with this kind of customer service — at&t may have already answered my question —

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          We are here to help

          • 16 years' experience in successful complaint resolution
          • Each complaint is handled individually by highly qualified experts
          • Honest and unbiased reviews
          • Last but not least, all our services are absolutely free

          AT&T reward card

          I recently moved to a new home and decided to give Uverse a try. I researched offers on-line and then called with questions so that I could make a decision. I decided to purchase the bundle(tv, internet and phone). The reward that was offered was a $300 card. Also I was told I could receive an additional $50 if I linked my cell phone for billing. At the time I wasn't able to complete my order because the previous tenant hadn't canceled their services yet. He gave me my account # and told me to call back to schedule installation, once the unit was in the complex's name or mine. A couple weeks later I called to schedule my installation. I also upgraded my internet speed at the time. The representative that I spoke with said I would receive a $200 card. I then explained that this was not correct and that it was $300 plus $50 for linking my cellphone. He said he needed to check with someone and placed me on hold. When he came back he said that I was correct and would receive my card after having services for one month. I finalized the day for installation. He said that I had a new account #, I did ask why when I had already been given. He said that he had to re-write my order. I didn't think anything about it until I receive a letter stating that I would receive a $200 dollar card. I called at that time and was told that it could take a little time before my other rewards to show. I was told to call back after I completed 30 days of service. I did as instructed and call on day 31 and was told there weren't any additional rewards for me. I asked to speak to someone who could help correct this issue. I've been bounced around multiple times, each time that I called. Everyone has the same mind set that I must be delusional and that I was only promised $200. I'm tired of calling and being told that I was wrong and also that I only had one account. I was not happy and will never trust anyone from att when talking on the phone. I would rather order on-line or in person then to call an order something on the phone again. I have made sure to tell everyone I know how I was treated and they should look at other companies, because they will say anything to get a sale and then seem to have amnesia when keeping the promises. And of course they can never find any notes from the sale that was made.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            AT"T Wireless — misled purchase of new phone with upgrade to next program

            My daughter went into an ATT store in Las Vegas to purchase a new Iphone with her upgrade. She was told the...

            AT&T digital life alarm box - issue

            My alarm box keep beeping an it said DLC disconnected an I call them to send someone to come out an fix it they told me what to do an it still going off they told me they will put me on standby because they didn't have no one in my area. It is going on three days they just don't care after they sign you up.

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              AT&T direct connect tech support subscription

              Day after sub and tech support, got call - caller id displayed att number - [protected] - that is the number answered by ATT-DC tech! Said follow up on previous nights service show a problem. They had my name, knew my phone number and that I had service the night before - over 5 hours worth. The caller insisted he had to re-enter my computer and a small adjustment would fix the problem. When he signed on to my computer - he stated he found a Trojan virus and I needed to buy additional software to the $15 subscription and it cost $165. at THAT POINT I KNEW IT WAS A SCAM AND ASK FOR NAME AND POSITION - REFUSED. When I refused to purchase the caller stated I was an sob and a bas*&ard and he was going to F%&* up my computer. And he did. Before he hung up he destroyed the hd requiring a complete new install - just updated to windows 10 when all the prob. started. since it was the 3rd upgrade on this hardware I did not have a system cd. ATT-DC tech stated I had to buy new win 10 OS to fix it. I emphatically informed ATTDC someone inside is giving cust info to the scammers. No other way to get my nae - tn - and the fact I was new and had an issue the night before. I was assured they are looking into it as several others report the same thing. Now, today - I get another call - caller id has ATTDC telephone number - and they tried again! 1. If I never subscribed to ATTDC then about 1/2 gig of my work notes would not be toast 2. If I never subscribed then I would not have had to buy WIN 10 system disk/flash. 3. If fraud at this level is not only occurring but on going then AT&T is morally responsible to make it stop - the customers are being harvested and given to the scammers. 4. I had to change every account, subscription, group and email because of the breach. 5. My legal, medical, bank. personal and business records have been hacked 6. My HD memory was zapped by the scammers before they hung up when I challenged them 7. ATTDC was at a total loss as to what to do and attempted to make stuff up to get me to go away 8. ATTDC supervisor Nicholi stated he is an ATT employee but could not connect me to upper mgmt nor asset protection. 9. The second attempt to access my computer CALLING my cell phone, name and address and knowledge of account activity had to come out of ATTDC - AT&T Corp. either cannot or will not plug the leak. CUSTOMERS INFO IS GOING TO HACKERS INSIDE ATTDC. It is no fun plugging the leaks. I expect as a customer AT&T Corp. that Asset Protection would be involved - they are the Bell FBI and can do anything. ATTDC never heard of ASSET PROTECTION Bottom line: Though some info was copied the computer lost 75% of all files, a sys op bootable device had to be purchased - scammers have personal and business information from the "follow up" ATT needs to address the issue now. AP is former FBI, Federal and State law Enforcement - they can do anything! It has been witnessed more in employee termination investigations and they would have this gone in 60 seconds. I'm already screwed. Buyer BEWARE

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                AT&Tiphone 6s plus

                I purchased an iPhone 6s Plus, space gray 128 GB for $500 plus tax. I borrowed money to buy it to use for public service announcements for the national children's charity I volunteer for. Upon receiving the phone and spending hours to transfer all the data, it turned out the microphone didn't work. I was on the phone, first with Apple, that said since it was purchased from AT&T that it had to be exchanged there. AT&T said to take it back to Apple. But Apple would only replace it with a reconditioned phone. When I called AT&T I had only had the phone for about three hours. One said he would replace it but that there was a backlog, but then disconnected the call. supervisor said she would have to charge me the tax a second time. After speaking with numerous supervisors and being hung up on repeatedly, one said she would place a replacement order, but that I would have to place another $589 on hold on my credit card until the replacement arrived in a month and a half. I do not have the money to do this. I had also been told that their two week customer remorse did not apply since the phone was sent broken, so it wouldn't be returned because I changed my mind, but because it didn't work. What good is a cell phone if no one can hear you? Additionally, they would not help me get the microcell coverage back. At this point, I am about ready for a hospital. This has been one of the most aggravating customer experiences in my life. Since AT&T doesn't want to replace the phone, they need to just credit back the full amount and learn how to deal with customers. As I said, the phone is for a children's charity. I will have to get it replaced with a used iPhone. But this has been five hours out of my life and a huge inconvenience in having to deal with any replacements or repairs. This is just nonsense

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  AT&T — sales men

                  2 men showed up here this afternoon (10/1/15) wearing AT&T badges or patches. They were trying to sell AT&T...

                  AT&T u-verse tv and internet

                  Contract ends on Oct 20, 2015. Have been paying 137.00 plus tax. Talked to service clerk to ask for Sam e price on services. This person referred me to customer relations and told me to renegotiate contract. So I called and was transfer twice. Finally talked to someone who did not sound like he wanted to sell his product. After account number given, he looked at my services said could not do anything. Advise to cut some of the services. Asked why uverse will rather loose a customer on hand, and go around and offer cheaper prices to new people. No answer. Had the nerve to offer direct to. This guy did not even try to sell me uverse. called in on 10/01/15. Also had chatted with a person who refer me to their customer relations on the 29th of September, when he said to wait till contract ends. yeah right to then charge me 300.00. Don't think so

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    AT&T uverse rewards promise

                    I signed up for ATT Uverse. I was promised a $100 rewards card. I never received it. I called today to ask when I would receive it and was told they mailed me something giving me instructions that I had to follow by a certain date. They have my email account and my phone number but claim they mailed (postal) this information. I said I never receive anything and they said too bad and they don't give a crap. They also said they don't care if I take my Wireless service from ATT also. Total crap customer service

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      • Al
                        Alfredo Giannelli Oct 07, 2015
                        This comment was posted by
                        a verified customer
                        Verified customer

                        Yeah. NOBODY got that $100 Visa Gift Card. Cox runs the same stinking scam. I don't know how these crooks don't get taken down by FCC. The government is probably taking a chunk of the profits to look the other way. Corrupt schmucks!

                        0 Votes

                      AT&Tphone & internet

                      Asked to speak with US based - Billing Supervisor - 4 times - no call back.

                      I have called 4 times and spent over 3 hours on the phone.

                      I have a simple request - I would like to speak with a US based Billing supervisor regarding my bill.

                      If I don't get a call today 9/21/15 I will be closing my account.

                      AT&T still is ... worst in class for customer service.

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        • On
                          Onsmart Sep 21, 2015
                          This comment was posted by
                          a verified customer
                          Verified customer

                          If you request to cancel, you will definitely speak with a US rep.

                          0 Votes

                        AT&Tnew account signup reward offer-lies

                        We signed up for a Uverse account after moving to an apartment from selling our house. We previously had DirectTV & Clear Internet for 2 1/2 years which we loved. When we signed up there was an offer for $150 rewards card which we had printed as proof of the offer.
                        When we got our first bill 2 weeks later we noticed the promo code was changed to $50 gift card or Amazon Prime membership. This was odd since that was NOT what we signed up for. We called and were transferred to "global fraud" which was odd. They stated someone else in our home had Uverse. We said this is an apartment, the previous owner may have had Uverse but we don't know. She argued and said, "no this is a home", we said, "no this is an apartment." The AT&T rep had us fax in 2 proof of identity, and 2 proof of residency. We did that and called back an hour later as directed and then she said the same thing. She said you will not be getting your card someone else there has already had this service. This is unreal. We even sent in our apartment lease showing this address was an apartment. When we signed up they have to have your address so why did the $150 gift card come up? I think they do this to try to lure people to sign up and then the rewards don't exist. This is definitely false advertising. Luckily we caught this on an interim bill and wasn't after a month when you cant cancel.

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          • On
                            Onsmart Sep 20, 2015
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Hmmm ... how many apartments are in the dwelling? The legal address is the one on file with the county. There is some sort of flag on your address, probably from an outstanding balance at the same address by a previous resident. You can clear that up by providing proof that you lived elsewhere while the past customer was accumulating the outstanding balance. Some of the promotions are pretty precise with regard to packages. Sounds like some sort of advertising error or misunderstanding of the promotion.

                            Keep in mind that an employee of any company cannot change the terms and conditions, promotions, or price of service verbally. Service providers contracts are quasi.

                            0 Votes

                          ATT bundle — att direct tv bundle its a scam

                          I was so excited to bundle my wireless internet and tv services that I called was told that I could bundle...

                          ATT Uversepoor service hanging up on me

                          have had u verse for years allways have tileing isssue have never been able to fix the problem.
                          went on line to Att .com to check cell prices and asked if they can add to m u verse acct and was passed over to 4-5 different reps before the last one said it couldnt be done .iathen asked for the C/S Number and she gave me the u-verse number not C/S I asked again gave me [protected] wrong C/S . and today made a payment was transfered to billing
                          gave her my phone number told her i had a couple of complaints and i wanted a lower monthly payment . Hung up waited 20 mins could have called me back by now . so here i am complaining again .
                          last time i complained no e-mail back lets see this time before i go to BBB

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            • On
                              Onsmart Sep 20, 2015
                              This comment was posted by
                              a verified customer
                              Verified customer

                              Combined cell phone bill is difficult for ATT Uverse. I would check the discount that is available, but it might not be worth your while. You pretty much would need to start up a new Uverse account to get it done and then there might be no savings.

                              0 Votes
                            • Dm
                              D melton Sep 11, 2015
                              This comment was posted by
                              a verified customer
                              Verified customer

                              call me please

                              0 Votes

                            AT&Tunrecognized debt

                            I have no idea why I have an ATT debt in my credit report. The date the report the incident is totally wrong. I did have an account with att. in [protected] I was with Metro pcs. I have no idea what they talking about. ATT's reputation is so bad, there is no way I would have att as my carrier. Therefore I urge whoever put that incident in my credit report to take it off as soon as possible. I had something like that appeared in my account in 2000, I had to hire a lawyer to have it removed, at that time they found out that someone has used my name with a wrong address to get service with ATT. This time I do not have money to hire a lawyer, but If they do not want to take that thing of my account I'm going to address this matter to the media... And I know how to do it!

                            Add your opinion

                              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                              • On
                                Onsmart Sep 21, 2015
                                This comment was posted by
                                a verified customer
                                Verified customer

                                Yeah - someone needs to provide a lot of information to set-up an account. Drivers liscense, valid address, dob and it has to jive up with the credit bureaus. You get a couple of free no impact credit reports a year. You might want to look into that.

                                0 Votes

                              AT&T — returned equipment

                              To whom it may concern: I returned a tv receiver model #VIP2250, serial #M91342EA5503. UPS gave me a tracking...

                              AT&Tunhappy customer

                              Every since I have signed up with at&t in july 2015, I have been lied with every phone call. My pricing has changed 3 times in a month. Your company should be upfront and hones with customers who are new or changing their plans then maybe customers would not be so frustated and irritated. Each time I've talked to a floor manager/supervisors they have been rude and non helpful. I have been waiting for 2 weeks for someone to call me back about the customer service i have been receiving and the only call i've received is about a survey. If this does not get better soon, i'm going back to my former tv provider.

                              Add your opinion

                                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                • Ru
                                  RuthRick Jun 30, 2011

                                  My home phone bill was at least $60 a month. We hardly used it. If we wanted to call long distant they charge us $10 plus the call per minute. I call them in February 2011. I wanted to know why the bill was so high. My cell phone is cheaper and, I use it to call long distance all the time. They was suppose to switch me to $28 a month. I did not get a bill for two months so, I called them. They had switch the billing to online. They said, we owe $138 for two months. We paid the bill. The Rep told me they would make changes again and, they did the same thing again. I called around June 2 and told them to disonnect our service. We went ahead and paid $95.25 per their rep. Half was suppose to be for the month of June and, we did not use it. I switch to another service. I just received another bill today for $75.65. was on hold for about ten minutes. The Rep came on and said our service was not disconnected. She put me on hold for at least 25 minutes and, I finally hung up. I tried to call back and, I told the guy please don't put me on hold and, he did. I have tried to talk to a manager. I dont like being lied to by AT&T. They would have kept me as a Customer if they would have lowered the bill just a little. No one I know who lives here bill is this high.

                                  0 Votes

                                IN THE NEWS

                                Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                                If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                                One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                                A consumer site aimed at exposing unethical companies and business practices.
                                ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                                You'll definitely get some directions on how customer service can best solve your problem.
                                Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.