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AT&T Universal Card / bad service

1 Ottawa, Ontario, Canada
Contact information:
Phone: 613-555-5555

I got an AT&T Universal Card in the U.S. way back when it first came out. "No Annual Fee for Life" they said. Great! I moved to Canada in the late 90's and it was still an excellent card to use whenever I traveled back in the States. And it stayed great for me until late 2007/early 2008. Suddenly, my statements began to arrive very late--well after the payment due date. This cause me several problems which I will not go into here. I understand that tracking the balance due and making sure all payments arrive on time is my responsibility. The problem I am having is that AT&T is still not properly addressing my statements, which probably contributes to the slow delivery. I have been trying by phone and my mail to inform them of my proper address here in Canada. And it's not too difficult: Name; P.O. Box; City, Province, Postal Code and Country.

They can't do it! They keep messing it up, saying "Can" instead of "Canada". Or (finally) getting "Canada" written and then using "00001" for my postal code. (I'm sure "00001" means something to AT&T but it is meaningless to Canada Post.) My complaints thus far have been brushed aside: "We mail everything on time" (Yes, but not properly addressed) or "Hmm. The computer won't let me do that."

Come on AT&T! This is the 21st century. Canada and Canadian Postal Codes have been around for a while now. This ain't rocket science. AT&T should be embarrassed. I think they are hoping they can just tell me to buzz off and give up. Not sure I want to let them get away with that. My fellow Americans, if the U.S. wants to be competitive in a global market, this is a no-brainer. Canadians, you should feel insulted! Being able to send a properly-addressed letter in both countries, is that beyond AT&T's capacity?


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