I responded to an offer that was mailed to me, to get Internet, phone and direct tv from AT&T for a fixed rate of $89.99 a month for two years.
So far after three billings (2 months) I have not recieved a bill anywhere near the $89.99 I signed up for, one bill was over twice that. I went into the local AT&T store and the guy there "corrected" it and told me any future bills would be $86.25, I asked why it wouldn't be $89.99 and he couldn't answer why.
The next bill was almost $100, I called AT&T customer service, they told me it was correct and that the store guy had changed my internet speed slowing it by 60%, I guess thats what he did to bring the bill down to what it should have been. They were also charging me for some cables they shouldn't have so she told me she would take them off the bill, and to just pay $78.26. I payed that $78.26 at the AT&T store the day before it was due.
Now I get a bill for $115.51 it shows a $9 late fee and states there is an unpayed balance, but doesn't elaborate on what that unpayed balance is for.
So far I've spent almost six hours dealing with AT&T customer service reps and still haven't got the deal I signed up for. My internet speed was reduced from the 45mbs I signed up for to 18mbs and they say they can't change it back without a huge jump in cost. And the first time I talked to them a week after I signed up they said it would cost me over $600 cancel the 2 year contract. I guess I'll have to file a case with the FTC against them.
They're now offering the same deal but with faster internet, 50mbs, for $25 less. You would think if they could offer it that much cheaper they could honour their previous offers.
STAY FAR AWAY FROM AT&T !!