Att / Getmyrewards. Att.com / rewards offered by sales representative
I recently spoke with an att customer service agent RE upgrading my internet service and local long distance residential home phone to the att U-Verse.
I was offered (att) free installation for cable internet and home phone as we used Comcast for digital cable.
I was told we would receive a lot more digital channels on all of our tvs instead of the Comcast package that we get the digital on demand on the main tv and the rest would get limited channels and not the on demand feature.
I thought what a great deal for all three services in one less expensive bill with free installation.
Upon the completion of the set up and appt for this installation I was informed I would receive for my recent upgrade and change a cash back reward (visa gift card ) as another thank you for being a att customer.
I was told I would receive 250.00 cash back Visa card and would expect to receive a flyer in the mail for this gift offer.
I just received the flyer in the mail and having a terrible time trying to access the site (getmyrewards.att.com)
Finally after going in to so many websites complaining about the att offer, I now know I too am very disappointed with att and their fraudulent offer.
When I first called att to install the internet high speed through DSL (which I still have to return to att and pay for the shipping and handling costs to return since I upgraded) I was also told about the rewards gift for getting high speed internet installed and told the reward would be 250.00 gift card and they would send the information by mail so look out for it and make sure to log in and register to claim this gift.
Well somehow I was able to actually find this website but the offer that I qualified for was for only a 50.00 Visa gift card 200.00 less than the rep. had told me.
Is this common practice to lie to the consumer to sell a product/service?
I would think with all the complaints (I see many more complaints) we would be able to do something about this and file formally.
Thank you for your time and please let me know if we can resolve this issue?
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