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BBG Communications Complaints & Reviews

BBG Communications / rip off!

Rippers on Dec 1, 2018

I used a phone box with a payphone this week, just off Regent street in London. I had just left my mobile phone for a battery replacement in the Apple store in Regent Street. I had 3 hours to wait until it would be ready to collect. Whilst killing the 3 hours and browsing around the shop...

BBG Communications / call charges and communication

Peterrobbo on Nov 6, 2018

I had to use a payphone in Merseyside England and did not have any change, I used my debit card. The number rang but was not connected. Later that afternoon I received a text message from my bank saying I had been charged £6. I've rang the bbg office today and I have been told I have to...

BBG Communications / bt payphone debit card call via bbg

Vi Coactus on Apr 10, 2018

For a less than two minute call, I was charged three times on my account. £0.95 for "card validation" - 07 apr 18 card-validation london gbr gbr £9.50 for what, a two minute call? - 07 apr 18 call from ukphoneapr6 gbr gbr And another charge of £6.00 for "connection charge" -...

BBG Communications / credit card charges

Rita Chan on Mar 29, 2018

I just made a local phone call at London Heathrow Airport for 3 mins. But my credit card has been charged US$10. Which is ridiculous and unacceptable charges. Being a trouist first time in London and faced such unhappy experience! I feel sorry the both your company and U.K. government for...

BBG Communications / unauthorized debit card charges

Mary O'D on Feb 5, 2018

On Saturday Feb. 3rd. 2018 I was in Public Lounge area of Terminal 2 Heathrow Airport London UK. I attempted to call a telephone number in Rep of Ireland using my debit card XXXX XXXX XXXX 2456 from a public telephone. I made a number of attempts but was not connected to the number I wa...

BBG Communications / telephone charges

GCarroll on Sep 19, 2017

I made 3 telephone calls from the U.K. to the Irish Republic in August'17.I was charged the following amounts.These appeared on bank details. 95c, 49.99 and an additional 49.99 euro. These were short calls to my elderly parents who do not use emails etc. My bank statement gave the...

BBG Communications / issue with at&t

Kambiz Pyvand on Jun 13, 2017

Hello, I called to have At&t disconnect any and all services I had with them in April of 2012. We left the house in April of 2012 and the house "foreclosed" May 1, 2012. Lately, I realized that we have been charged for every month since April of 2012 after my request to disconnect until thi...

BBG Communications / bbg app is killing me

Kay_93 on Feb 24, 2017

Hi, I've used the app before and loved it. I cancelled a few months back and have recently tried to re-join. I am continually having problems with the app. None of my other apps have been giving me problems... I'm very frustrated after having clicked "renew now" every single day now. I'm...

BBG Communications / phone call from Berlin airport to Berlin hotel

Jacquie Jenkins on Jan 5, 2017

A 3 minute urgent local call from a BBG credit card phone located at Berlin's Tegel (terminal 1) airport to my Berlin hotel on 3/1/17 (German time), cost me $49 (AUD). A taxi from the airport to the hotel costs less than this. This is outrageous. This airport phone does not list any cost...

BBG Communications / Unauthorized credit card charges

Girisenthu on Nov 27, 2016

Hi, I tried to make a phone to Dasseldorf from Stuttgart HBF station 3 times and the call was not connected. But I got a mail from the Bank saying that, amount for 43.99 Euro has been deducted from my account 4 times. The call never got connected and I need the money back. I have attached...

BBG Communications / Unauthorized credit card charges

Fernanda Chico on Nov 1, 2016

I tried to make a call from Düsseldorf airport to Amsterdam twice on Oct. 29 around 5 am. I passed my credit card on the Tmobile telephone cabin. The calls were never completed and now that I check my credit card balance they charged me 45USD and 37.38USD. Here the detail: tarjeta PacifiCard...

BBG Communications / Pay phones at london cannon st station

Vanessa Townsend on Oct 6, 2016

Yesterday at around 6.30pm, I tried to use a payphone as my mobile had run out of battery. As my train was shortly leaving, I didn't have the right money so I tried putting £1 (40p more than the cost of a call). It wouldn't let me. So I then tried using my card. Despite numerous attempts, it...

BBG Communications / Airport payphone charges

TMathews on Sep 3, 2016

I tried to use the pay phone at the Berlin Tegel airport. The information board on the phone clearly stated 0.50 Euros minimum and no specific charges for local calls. I tried connecting to a local number in Berlin. It didn't connect - received an automated response - "the called number i...

BBG Communications / Extremely high phone call charges from payphone using BBG Communications

Reviewer62163 on Feb 2, 2016

14 Jan 2016, I landed at Berlin Tegel airport and used the payphone to make a call to neighbouring Poland, since I did not have any Euros on me I decided to use my credit card. Call lasted for about 2-3 minutes. My credit card was charged for 24 Euros for a 3 minute call to a neighbo uring EU...

BBG Communications / Phone box charges

Reviewer20151 on Dec 24, 2015

I needed to use a phone box in Sheffield city center, UK. The screen told me to insert 60p which I did, but nothing happened nor did it give me my money back to try again. It then told me to insert my card which I did and made 5 very short phone calls. Each costing me £6. They were all local...

BBG Communications / Phone call to mobile number

gcvarad on Dec 14, 2015

You BBG THIEVES! I made a phone call from Da Vinci airport concourse H on 14 dec.2015 around 13.30 hrs to a mobile nr. in Romania paid with credit card.About 2 mins. cost me 49, yeah you read correctly fourty nine euros.BEEP YOU and your service.More than that, there is nowhere written the...

BBG Communications / Payphone scam

Reviewer82275 on Oct 13, 2015

Yesterday (12th October 2015) I made a phone call to home with a payphone owned by BBG at Brighton main station, as my phone had ran out of credit and couldn't call home. I didn't have the correct change on me so I used my VISA debit card. It was only a 1 minute call, yet it...

BBG Communications / Unwanted huge amounts of money deducted for a single call

Kritika Singh on Jun 18, 2015

I had made a 4 mins call from germany to germany yesterday from the Munich international airport for which almost 80 dollars ( roughtly 4800 INR) have been deducted from my account ! Why was so much money deducted for a local german call, it was not even a international call ! Why...

BBG Luxembourg / Overpriced call charges

Sheryl Hazlett81 on Sep 19, 2013

Hi I had to make a emergency phone call and the only phone box nearby belonged to BBG LUXEMBOURG and it did not accept cash so I had to use my credit card I dialled the number etc but the mobile I was calling was switched of an therefor went onto answering machine so I took my card bk from...

BBG Communications / overcharging/ multiple charges

snwbordr455 on Dec 22, 2012

I was backed into a corner a few days ago- I had a big problem back at home, my cell phone wouldn't work, the wireless internet wasn't working correctly for any of the five other people staying here with me, and I absolutely needed to get hold of someone back at my house. I saw...