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AT&T / from kitsy burt

1 8303 Quail Haven Ct Apt BUnited States

On Monday 1/21/19 I reported my home phone and internet were out, I work from home and this problem was an urgent matter to me. Scheduled appointment for Tuesday 1/22 between 2 and 4, I never received a phone call and the tech never showed up. I was told that there were no techs available due to an "outage", which there were none in Columbus, Ohio. The tech came on Thursday and replaced my equipment. he was the only bright spot in this entire problem. I had actually talked to Spectrum and was ready to switch, but due to the tech, I changed my mind. Today is 1/30 and again my phone and internet is out. The soonest I can get an appointment for this repair is Friday 2/1. This entire process is unacceptabe, the customer service reps except one, were unprofessional and border line rude. The last rep I spoke to even finally a dmitted that the previous reps had lied to me. This has affected my income and put me in a terrible situation. I will expect a 2 week credit on my bill and after all of this, I will be looking at other options. An apology at the very least would be nice

Dk
Jan 30, 2019

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