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AT&T / fiber internet

1 Richardson, TX, United States
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At&t was supposed to install fiber internet to the home. They made an appointment but never showed up or explained what happened. I called to find out what happened, and they said the order was cancelled without any reason. The rep set up another install date/time. Again, they did not keep the appointment, and there was no call or explanation, just silence. In tremendous disbelief, I called again to find out the reason for this terrible service and lack of professionalism. They responded that the last rep, who was supposed to be a manager, did not complete the paperwork. I let the current manager who was handling this third call my disgust at their complete lack of customer service. This was in addition to nearly 2 hours of hold time. She set a third install date/time, which is today. Today they sent a text to call a rep in India or somewhere who said they can't install the service today for reasons nobody else told me. I am disgusted. Is this discriminatory service actionable? I need to find out. Should I complain to the PUC?

Aug 30, 2017

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