ATT Connectech Support Plus / Overbilling/Fraud
I called them to assist me in setting up a modem. I had to sign up for a monthly billing which I was told was $15/month. I eventually canceled and they kept billing me because they had my wrong email address. I then switched over from DSL (cancelled) and moved to Cable Modem service. They have continued to charge me $15/ month even though I didn't have DSL service. I spoke to billing support for over an hour (yes, I got disconnected once as well) and they tell me that I cannot speak to a supervisor and that not only is the technician not authorized to make any credits but also she said my account is not elegible. such a scam!!