United States - 30324-3300
In jan 2009 I prepaid $500 to my att cell phone account as I was traveling abroad.
In april, I decided to remain abroad for an extended period, which would extend past the contract period for my att phone.
I called and terminated the account in april 2009. Att debited $115 from my credit balance of $477 at the time. They continued to send monthly statements to my u. S. Address showing a $275 credit balance.
In mar 2010 I returned to the u. S. For a visit. I called att to get the credit refunded.
I was told by a very sweet customer person that att will require proof that I actually have a credit balance, as her computer records do not have access to such an old transaction.
I am now in the process of faxing (Email not acceptable) a copy of my personal bank statement that shows the electronic payment of $500 from jan 2009.
Att will review the case in a hearing on mar 17 2010 to see if they want to refund my $275.
I am leaving to return to my home abroad on mar 16.
I am so angry I can barely type!
The following is a letter to the chairman of ATT, that could not be delivered to the address ATT listed in...
AT&T U Verse is the worst company I have ever been associated with bar none!!! I have had problems with my TV DVR recording spoke to a tech that couldn't help me at all, this is tech support? called today spoke to a Tier 2 tech by the name of Ashley ID# AF0225 which she was suppose to call me back at 2:00 central time it is now 3:46pm and no call. In over a year I have had over 31 techs at my home if it wasn't the TV it was the phone, in fact the phone static was so bad they had to pull me off Uverse and connect me to a straight line with AT&T. They charge outrageous rates for their poor selection of channels, I wish I had never heard of them. Consumer be aware and stay away from them, I wish I had, that also goes for their cell phone service also that too leaves alot to be desired
I just recenntly check my credit report because I was denided for a aa/citibank credit card. I found a false claim that I owe $274 on an account I opened with at&t in sept. 2006. I have been living in guatemala since january 2006, and have no use for at&t in central america. I have been trying to repair my credit since about 2000. Now I have no clue what I can do to get this bogus claim off my credit history. Any advice? I have hundreds or thousands of photos, and even better my passport!
I am not satisfied with the service I am getting from att. I continue to have connectivity issues. Repair techs seem to visit my house 3 times a year for the same issue. I was told by techs that the box on the pole needs to be replaced because it rusted out.
But nothing has occurred and with every rainstorm, my signal is lost. Techs come out and replace the "pair" in my outside box with no results. Now I have other people's voices and static in my phone, even though I have a dedicated dsl jack.
I am tired of calling att because it takes days for them to come out and the same problem re occurs. I need to talk to someone in authority to have the box on the pole replaced. I would have switched long ago, but it would cause a big inconvenience with my business.
I ordered AT&T Uverse last year. I had the TV and Internet service. The caption below the picture was so small you need a magnifying glass to see and there were several interruptions. On the Internet I had a lot of viruses invade my computer which I never had with their competitor. I am now being harassed about paying a balance and I tell the rep about the viruses and she said this is not a reason to dispute my bill. Uverse SUCKS! I'm very happy with my current provider and don't have any problems whatsoever. Any suggestions, anyone?
Since relocating to Chicago from San Diego in December of 2009, I cannot obtain ANY cell service within a four block radius of my home; thus, the only way I can obtain service is to get in my car and drive 5+ blocks away, park some where and make my calls.
Over the past 2+ months, I have made repeated calls to AT&T's customer service department escalating the calls each time to management personnel. On each occasion I've been told that they will file a complaint and some sort of action will occur; however, my service has not improved. In fact, if anything it has gotten worse.
As a result, I (again) called AT&T today and stated that I needed to have phone service within 24 hours or they needed to let me out of my contract as I shouldn't have to pay for a service that I'm not receiving.
Unfortunately, AT&T said that they "don't guarantee coverage everywhere", thus, they will not let me out of my contact. However, it's not like I moved to a rural farming community. I live one block from Lake Michigan in the heart of Chicago; therefore, if they can't guarantee service within the four block radius of my home within the city borders what options do I now have???
I haven't had problems with AT&T until recently. I got the U-Verse service about 6 months ago and everything has gone great. Well, the economy took a rough toll on me recently and my bill got behind. I had a check bounce and was told that I had to pay a restoral amount of $356.30. We tried paying it with our other checking account but when the service was not restored, we called several times (getting cut off by the automatic system and transferred to wrong depts that eventually hung up on us) until we finally got through to someone telling us that the check was processing and if service wasn't back on in a few hours, then we were to call again. So we did. This time we were told that because the last check bounced, they were not able to accept another check. Ok, that was fine. Four customer service reps assured us that the check had been cancelled after we made a payment by credit card. Well, I checked my bank account today and sure enough, the check cleared. Now all the other checks written will bounce. Of course they are closed for the night and it took me over 30 minutes to find a way to contact an actual person who made a case on the account for me. I will see monday if they are going to credit my account and if it bounces, I am asking they pay the return check fee!
ATandT Advertising solutions misled us top bnelieve they were doing an internet advertising for us and 40...
I had heard about AT&T’s U-verse service and kept watching and checking to see when it would be available in my neighborhood. I wanted it for a couple of reasons. I have become addicted to only watching recorded tv shows. U-verse advertised that you could record up to 4 channels at one time. It also offered internet speeds at 4-5 times faster than my current AT&T dsl. I work from home, have a home office and thought the faster download speed would be nice when working on large files from co-workers. I also pay for and attend online classes and the faster speeds would help when reviewing video lectures.
There was an ATT truck outside my house one day and I asked what he was doing. The phone service box for the surrounding homes is in my front yard. He said he was installing U-Verse for my neighbor across the street. I went across the street a couple days later and asked Jim about it and he indicated he really liked it. I thought what the heck, I called ATT and ordered the largest bundle they had. It would give me every channel offered plus super high download speeds and digital phone service all in one package. I was told by the ATT rep that everything was good and set an appointment.
My install was on February 17th, 2010 between 1:00 and 3:00. The technician showed up at 1:30. I was already planning on what shows to record and was wondering how nice the extra speedy internet service would be. But that is when the nightmare began.
The tech looked around the house then left. Within 15 minutes I had no internet service and no phone service. The tech didn’t come back until 5:30. He told me he could not get U-Verse to work at my house. I asked why not, indicating my neighbor has it and the ATT box is right there in my front yard. He didn’t offer any explanation. After he left I noticed I didn’t have internet or phone service. I used my cell phone and called ATT. I got somebody in India or somewhere, who wanted to follow some script of how to repair the internet. I explained that a tech was just at the house and he did something to disconnect the service and this had nothing to do with my computer or modem. She insisted my service was still connected and the problem was either my modem or my computer.
After a couple of hours of explaining details, being transferred and being placed on hold, I finally gave up and thought I would resolve it the next day. Thursday morning I started calling first thing. I needed my internet for work and school. Once again I was bounced around all over the world. Finally I spoke to someone that told me, ATT shut off my dsl to convert it to U-Verse but they had to follow Federal guidelines in switching it back. She said one screen was showing the disconnection, while another screen was still showing a connection. She said she would fill out a form herself and walk it into a manager for approval so she could expedite the reinstallation of my system. She said someone would call me back.
No one called so Friday I called again. The same thing happened I spoke to several people before finally talking to someone who said he understood my situation and that I would receive a call on Saturday with a solution. Nobody called. By this time my phone was being listed as disconnected.
Saturday I spent several hours driving around town looking for a hot spot for my laptop. I use my desktop for work and school because my laptop doesn’t have enough memory to run my programs. But at least if I found a hot spot I could check email. Starbucks has ATT internet but it costs like $4 for 2 hours to use it. I finally found a business who offered a connection without a password.
On Monday, I called ATT once again. I spoke to a rep who said the installation was scheduled for Wednesday. Great, I finally I can get back to my normal activity.
I started working at our corporate office, but it’s 75 miles from my house. Sometimes the commute takes 2 hours each leg because of traffic. But since I couldn’t work at home, that is my only option. Wednesday I came home expecting to have the internet turned on. It was not so I called ATT and was told the technician would be there before 8pm. Sure enough he showed up at 7:30, then left. He returned at about 8:30 and stayed in his truck outside and called me on my home phone. It worked. Assuming I had internet also I hung up, he left and I went to check my modem. No internet.
I called ATT right away hoping to get him back and was told there was nothing they could do until the order department opened the next day. I called on Thursday. Again, I spent more than an hour on the phone. This time I finally spoke to someone who said she would do whatever she could to help. This morning (Friday February 26th) I called again. I was told by a customer service rep that they could see all the notes and attempts to expedite the reinstallation but said she could do nothing. She did say there is now a schedule for installing dsl on March 2nd. At least now I finally have a date and time.
Everyone asked why I don’t just switch providers. I would but everyone has my email address and I don’t want to change it right now.
I have spent more than 8 hours on the phone with ATT trying to get my service back on. I have spent hours driving to locations to get internet service. I have spent extra money and time commuting to an office when usually I can work at home. I have missed my online classes that I pay monthly to attend. I have fee based services I use for both professional and personal use that still charge my credit card, even if I don’t have the internet.
I am amazed on the lack of concern and commitment to re establish my service. I never once raised my voice on the phone but had customer service people who would here my story and tell me I was being transferred to a higher level department. Then I would end up being transferred to India or somewhere. I firmly believe most of the reps I have spoken with really could care less about my need to have internet access. I think some just transferred me because they didn’t want to deal with my problem.
I asked several if they could take ownership of my problem and follow up for me. I was told repeatedly they were not allowed to do that. I asked how I could reach someone consistently so I didn’t have to explain my issues over and over. Reps don’t have extensions.
All I wanted to do was upgrade my service. I didn’t expect to get a lesson in how to provide poor customer service. ATT disconnected my service in 5 minutes and if I get service back next week, it will have taken 2 weeks. It took me 10 days just to get an installation date.
I have had my phone number and internet service for at least 15 years. I have never called them ever to complain or ask for help. Yet I am convinced they have indentified me someone in there computers as not being a valued customers. I can not think of any other explanation why no one at ATT acted concerned or wanted to help. Since they don’t care I plan to open an email at Google. Once everyone has it, I’ll be leaving ATT. They won’t care that I’m gone.
I got AT&T Universal card when it first came out and I worked for AT&T. They did a great job for years and then in 2008 they started sneeking my interest up. So when I check recently and saw 21% interest I called them. First I was connected to so lady who spoke broken English. I ask her what country she was in and she said Philipines. I ask to be connect to someone in the United States. (More jobs we do not have) The lady answered the phone and I ask her for my current APR. She said
21% and I said that was too high and she the explained I agreed to it because a notice was sent out and if you did not respond you got 21% interest. She went on about the current economic climate causing all of this. The I told her Bank of America's APR to me after only 10+ years as a customer is 8.99% and my credit union APR is less than that and these organizations "value" my business. I told her AT&T Universal Card was a joke and a bad one at that. They just want the maximum money they can collect from everyone.
I received my phone bill yesterday and to my surprise was a charge from Telelink. I have never heard of them, so I have been trying to call for 3 hours now and a recording comes that they are too busy to take any calls. Apparently I have found out this was a prison call which i did hear on my voice mail a week later (Vacation) They billed me $5.65 and no one was here to receive it nor do i know anyone in prison/jail. I do not want this happening again. For a collect call, your suppose to press a number to accept the call. My voice mail was the only one home and I get charged????
I do not know how to enclose a copy of the bill. I can mail. To what address?
phone Co. AT&T
My phone had an internal screen crack, due to faulty manufacturing. I went to the store twice and had to call 3 times in ONE day in order to get service. The employees contradicted each other and it took me 5 tries to get a replacement phone. They also accused me of dropping my phone, causing the damage (total lie). The store said you will get your phone w/in 5 business days.
Well, I didn't get it w'in 5 business days so I called the company, only to find more incompetent fools. I even spoke to a supervisor, who was unfriendly, unhelpful and overall unfit to be a customer service representative. He even hung up on me. How unprofessional is that?
If you are looking for a phone company, DO NOT USE AT&T. Boycott their service. As soon as my contract expires, I'm heading over to Verizon. I'm tired of dealing with useless, ###ic people.
If you need help with your phone, customer service will not help you but will instead argue with you. Who has time for that?
Please complain about AT&T to the FCC online: http://esupport.fcc.gov/complaints.htm
AT&T is holding my 77-year-old mother's phone number hostage in retaliation for her canceling U-verse.
She was enticed last fall by a rebate offer from AT&T. She switched her cable, internet and phone service to U-verse. The remote was extremely user-unfriendly and three of us, with six college degrees among us, couldn't figure out how to get everything to work. Finally she said she wanted to switch back to the local cable company.
I wanted to make sure she would get to keep her phone number, so I checked online and learned that we needed to call the new company *first.* So that's what we did. The new company said they would send AT&T a "port order" to move the phone number, but that we would have to cancel the internet and cable TV service.
AT&T canceled the entire U-verse package before the phone number could be ported. I have called AT&T more than a half-dozen times, I have spent HOURS on the phone being transferred to as many as seven different people. I had two requests: Either (1) let us PAY one month's service just to turn the phone back on so that the number can be ported to the new company, or (2) place a recording on the number saying that it has been changed and giving the new phone number. During all my calls to AT&T, supposedly I had reached about a third tier of manager, who did call me back a couple of times to tell me that she was still working on the problem. But her last phone call was Friday, Feb. 19, and I have given up hope. I have filed a complaint online with the FCC, and I encourage you to do the same:
Also, see the post by the other person, who listed this complaint address for AT&T:
AT&T Recourse Department
308 S. Ackard, Ste 3700
Dallas, TX 75202
I will be sending a letter to this address, with a cc to my state's Attorney General's Consumer Protection Unit.
My sister referred me for att uverse. They advertised that not only would the person who made the referral but also the person who subscribed to the service would receive visa gift cards. I also referred another sister. After att has set up all of this service. We were denied our referral rewards due to "untimely submitting the referrals which is totally untrue. Additionally, for subscribing to the service I was to receive (2) $100 visa cards. I have received one of the cards but I have been waiting since 11/-09 for the other. I have had the service since 10/09. I have spoken with customer service and I am always given another lie. The first lie was that it would be in my mailbox on 12/24/09. The most recent lie is that my card was printed off on 10/28/10. Today is 02/22/10 and it still has not reached my mail box. I now know that I will never receive my rewards and I feel that someone should stop att with these fraudulent practices.
They lie! Over and over again for 160 days I have waited and listened to them lie about my $50 rewards card is "stuck in the system and they will let a supervisor know and they will handle it!" that is a blatant lie! No help, no one there cares or intends to do anything at all about my complaint and it is a false advertisement to get you to take their service and then you are in a contract. Something should be done because they are lying to people.
I would just like to start by saying that I have been a loyal customer since before my wireless company was bought by AT&T...so I have had the same plan for 8 years now. I also understand that AT&T has cornered the market with the iPhone, and they don't need to have good customer service. If I want that phone, I have no choice but to deal. I can even say that I understand the "store manager" of wireless stores can only do so much. That being said, they do not have to speak to people like we do not have a brain. I had a store manager "dumb things down for me so that I could understand". REALLY! He also told me that my plan isn't worth their time because it's the old school Unplan. I guess loyalty to a company and the fact that I pay my bill on time month after month, have no value. I bet there are a lot of people out there that are signed up with all sorts of monthly charges but don't actually pay them. Apparently, they will be able to upgrade, because they pay more then my measly $70 month.. Just a note to anyone in customer service, don't make the consumer feel like they are inferior
I've been a established customer for at least a year and half... I even have automatic bill pay on my account. I cancelled my internet b/c my computer had a virus. I called today 02/17/10 to readd it they said they need a credit card on file not a debit but a credit card. Per matt the rep their not going to use it but, they need it to complete my order. I told him I didn't have one he sugguested that I ask someone I know??? Wtf y would I do that... I wouldn't feel comfortable doing that and if ur not going to use y in the hell do u need it. Let me us ur credit card then. Matt transfered me to another person who said the exact same thing... If this is ur policy why transfer me to someone who is going to say the same thing... Wasting my dam time!!! I will be looking for a new carrier!!
I was charged for opperator assist and a 290 minute phone call that I did not make. I have never used AT&T for anything. I have Verizon for my unlimited local and long distance phone calls however At&t is claiming I am using them for my long distance calls which is incorrect. I was informed by Clyde employee number W6SG0215 that he is the head of AT&T leagacy and the CEO and president. I was also informed the AT& T does not make mistake either human or computer by the above CEO. I was informed it is 100% impossible for there to be a computer server or processor problem that would cause any error at anytime and At&t prides itself on being as perfect as "GOD". I was also informed that I would pay the charges or suffer the consequences of collections and increased charges as much as one hundred thousand dollars. This is a follow up complaint to the one made this morning with the BBB since I have now received more information. I was also informed by another employee Nick Angelo that he did not like American's Especially women and would never remove the erroneous charges. I informed him the only other option I had was to go to the Public Utility Commission as well as filing legal proceedings in a small claims court as opposed to superior court to prevent AT&T big corporate attorney's from entering the proceedings which would then give me the small little helpless consumer the opportunity to seek a five thousand dollar judgement based on erroneous charges as well as punitive damages up to five thousand dollars. I was also informed that the courts look at the small little consumer having to come up against this big huge intimidating corporation and will always award the little man the judgement.
I closed my AT&T phone and internet service account after 6 years of excellent service provided by AT&T. This is where the trouble began. I forgot to remove the autopay I set up online before I cancelled service. When I realized it I called AT&T and they said no problem, they would stop the autopay and send me a final bill for me to pay by check. They stopped the next autopay, but never sent me a final bill and just took the final bill amount out of my checking account which included an additional charge that was not clear to me. I called them and after being transferred around at least ten times, and hung up on, I finally got someone who said they could help me, but wanted to know if they talk to me about other options available to me from AT&T. I SAID NO. They wanted an alternate phone number on me so they could call me to sell me new products, I SAID NO. I just wanted to find out what the extra charge was for and make sure there would be no more debits against my checking account. My internet billing cycle ended on 5th, and I cancelled on the 9th so this made me responsible for the entire months billing. When I cancelled I was not told this. Apparently it was in the original agreement, but it would have been nice for them to remind me of this when I cancelled. NO MORE AT&T FOR ME!