AT&T’s earns a 2.2-star rating from 8 reviews and 2162 complaints, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
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This is one of those outrageous early termination fee compaints. Had $15.99 internet scheduled in July for one year. I lived in Indiana until that May of 2006, at which time I moved to Ohio. Since AT&T did not cover Ohio I had to terminate my service 4 months early of the contract. So of course they sent me a $200.00 early termination fee bill. Do the math and you might realize something doesn't add up. For 4 months at $16.00 there would only have been a bill of $64.00. I figured this was fishy enough to pass on to everyone to BE WARY with AT&T/YAHOO (Formerly SBC/YAHOO)! Crooked, Crooked, Crooked.
credit card overcharge for services not rendered
ATT Worldnet notified me by mail that ISP (Internet Service Provider) service for all of Puerto Rico (where I live) would be discontinued in Jan 2002. I called the company to cancel my account and ask for a referral to another ISP service.
On May 27 2003, I noticed that ATT Worldnet had continued to charge my VISA credit card for monthly service, at the rate of $18.95/month for the ensuing 16 months. I contacted the company by phone [protected]), but the supervisor I talked with, Christine, refused to refund my money, even though she admitted that ATT Worldnet discontinued services to Puerto Rico, and that I had not accessed the account or services since January 2002.
I want ATT Worldnet to refund the money charged to my credit card for services they discontinued since January 2002. They continued to charge me $18.95/month for the 16 months (since service was discontinued until now), for a total charge of $303.20 for services not rendered. I want ATT Worldnet to refund me $303.20.
If I have unlimited, how did I hit 75% on Hotspot? 75% of what? The plan says UNLIMITED. What is 75% of unlimited? That completely makes no sense.
always raising bill ,cannot hold contract with nfl,looks like i will go back to dish network
The most horrible company ever, don’t ever waste your time with them either between the agents or the managers both are ignorant and they have 0 clue about anything, just go with T Mobile is the best services and prices. I had the most frustrated 4 hours on the phone with them today.
Basically, they forced me to upgrade to fiber and now our internet is spotty. Frequent locking-up and sluggishness like we have never had before. When I run speedtest it gives me no indicators of issue.
Emails
over a week now can't login to email
mibsfla@bellsouth.net
It just logout in an endless loop
I transferred my phone numbers away from AT&T to T-Mobile on the first day of the billing cycle and AT&T charged me for the full month's charges ($127.35), citing an AT&T billing policy that there is no pro rata of charges when there is a cancellation.
We’re I live we don’t get service but when we go to town we have service
still waiting on my trade in status ...conf #[protected]...returned old phone marck 6...$800 credit promised
I am very unhappy that AT&T and Directv have decided to drop Newsmax. I will be canceling my Directv in the near future and changing to Verizon once we have internet in my area.
Once again, your higher ups want to tell me what I can watch.
D. D. Remeta
For at least 4weeks I love my internet connection right around 9 pm centt time .when I call for help computer keeps referring me to their online canned help. Doesn’t att provide real service anymore?
Overview of AT&T complaint handling
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AT&T emailsattcustomercare@att.com100%Confidence score: 100%Support
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AT&T address575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all AT&T contacts
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Charged me double for cell service, spoke to 4 representatives and none of them could give me a reason why?
Did not make this charge, want my money back thank you susandaulton711@yahoo.com [protected].I would like to know how you can put charges on my Master Card without my permission.
I recently signed up for wireless service. It's been 5 months and the service is 1 bar 4g maybe 2 at best. Is it possible to cancel my contract without a penalty because od the poor service.
I have been charged for 4 extra receivers for the past 5 years and I am having trouble getting reimbursed. I keep getting the run a round when I try to access call and speak to someone in billing. The monthly amount is $7 per each receiver = $28 for 5 years totals $1680. I need to be reimbursed for these extra charges
Robin Milim
On November 20 2017 VESTA withdrew $49.94 from my checking account. This charge was never authorized. I would like to know how this charge can be reversed and my $49.94 put back into my account.
AMI manager is always with drugged or drunk eyes. STAFF are very slow and unprofessional. TERRIBLE store and staff
We just switched service from Verizon to ATT. We are attempting to get new phones. What a hassle! They want us to go to an ATT store. The nearest store is 2.5 hr drive from us. We even talked to a supervisor with no results! We are no considering returning to Verizon, who has excellent customer service!
The ATT Chat process is a total waste of time. I have tried 4 times to use it to adjust my TV programming, have received apologies, promises, and then nothing, every time.
And their phone customer service is not much better. Long, drawn out, "promising", but again, no results. How do they stay in business? P. A. Daniel
I'm sick of At&t--a totally ridiculous company! I had to wait on the phone for almost an hour to try to settle my billing problems. They transfer you to separate people for phone-the internet-direct tv. I don't understand why they don't offer service that can help you with every question, instead of making the customer wait forever to get help. We are ditching them as soon as we can find a better company to go with. HORRIBLE customer service-I've been with them since they were Southwestern Bell over 30 years. My direct tv bill has over doubled what I was first paying--I'm so done with them.
I ordered high speed internet through AOL and they informed me I would get a rebate for the modem. That was Prior to Dec 06. I never received modem so I called and then I received it, and then received another one. I returned the second one. I have had quite a time getting ATT to remove the charge for the second modem. Finally this month, June, they removed the charge. I have been waiting for the refund and called several times to the rebate center. I now have been told that it is on hold as I got a rebate on the ATT bill. THAT WAS JUST FOR THE SECOND MODEM.
I want my rebate...