Today, I call the essurance wireless company for replacing the cell phone. The person was so rude and mean with me. This was the first time that a person was so mean on the phone with me. I am always being a good behavior person with every body. I didn't understand some words, So I was like sorry, excuse me because I was unsure some terms. Instead of explaining that terms, he was yelling at me and was repeating that words very rudely. Kindly have a good behavior with every body. As a human being, I understand that sometimes time could be bad for a person and it effects the behavior of a person. But it is not necessary that you should be rude with any body. At the end of the cell I was like crying and I ended the call by saying that it's okey. Because I know it was my mistake not to know that terms. But that gentleman has no right to be mean with customers.