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Assurance Wireless / phone disconnected

1 Layton, UT, United States

My phone broke then I paid $25 for another one which broke within 2 weeks. I called them and apparently I was due for a replacement phone which they sent. Within a week the screen froze but I played with it n got it working. They called me n wanted the phone back that I paid for. I asked if they were going to give me my money back they said no. I don't understand why I pay for a phone and they get it back for free. Now they have disconnected my service it's a lifeline service. I have been calling constantly since dec 2018 I still have not been connected yet. They want my broken phone back ITS BROKEN

Can anyone help me speak to someone that I can understand or someone that understands me PLEASE

Jan 15, 2019

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