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Arvest Bank / amy, bookkeeping at the cabot, ar location

1 Cabot, AR, United States

My husband banks with Arvest, he's been a loyal customer and loves the convenience of Mobil banking and the usual care, diligence and kindness of most Arvest associates.
Today, however, while trying to get information on when his funds would be deposited, a woman working in the bookkeeping deptartment at the Cabot, AR location, by the name of "Amy", showed a side of Arvest that neither of us was aware existed.
Amy, was condescending, curt and showed very little concern for our situation nor the urgency in which we needed access to the funds which we desiderate. She even went as far as to give unnecessary advice as to how to "pay bills".
Frankly, it was insulting.
The reason behind customers requiring access to the funds theyve deposited and trust Arvest with, should in no way be concern to any person in whom which Arvest employs.
If this is how Arvest customers are treated by employees when they are met with a necessity for funds that they have earned and bade access too, then it is not the family and trust oriented bussiness that they deem themselves to be.
Sincerely,
Dissapointed customer.

La
Jan 7, 2019

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