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WesBank Customer Care Service

FirstRand Bank Ltd.

Enterprise Road
South Africa - 2170

Customer Support Phone Numbers

+27 861 937 265(Head Office) 11 2
+27 116 496 000(Head Office) 0 0
+27 116 326 000(Head Office) 2 0
+27 861 288 272(Customer Service) 7 8
+27 861 922 677(Business Finance) 0 0
+27 861 233 233(Fleet Card Queries) 0 0
+27 861 474 355(Shell Fuel Card) 0 0
+27 861 102 090(Managed Maintenance) 0 0
+27 861 888 272(Customer Service) 0 2
Work days:
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
Sat8:00 AM - 12:00 PM

WesBank Complaints & Reviews

WesBank / Debit order didn't go through

Metse on Aug 28, 2017
Wesbank didn't debit the owed amount on the 22 August 2017. I called them on the 26 August 2017 and I was promised that the deduction will go through on Monday the 28 August, I even asked the consultant what to if the debit order don't go through and she said I don't have to worry because...

WesBank / written off amount

Wcjtj on Aug 23, 2017
Good day I have a uno mia financed through Wesbank. In 2011 I lost my job and made a lump sum payment onto the account. I tried to pay the remaining balance but could not do so. I was left with an amount of R5000.00 to settle. No one contacted me for about 4 years regarding the balance. Late 2015...

WesBank / terrible service and daylight robbery

Andilesithole on Aug 17, 2017
There was a time I took Wesbank as one of the best and chose it at the time because of that and it was all good when I was paying my monthly installments, I then skipped few payments and was surprised with a call from the 3rd party saying they want to come and collect my car whilst Wesbank...

WesBank / account 3005872143 mj degli umberti - threatening service from ssda

Magdadu on Jul 24, 2017
I had a dispute with Wesbank regarding the outstanding balance that had to be paid back after the vehicle in question was repossessed. None the less I asked the Ombud to assist which was done and there was a ruling made in my favour to pay R200 000.00 to Wesbank (R1000_ a month without interest) I...

WesBank / car financing

Liphapang on Jul 13, 2017
A had a car which was financed by Wesbank Chevrolet cruze hatch back 2013 model which i bought in 2013. in 2016 7th January the car was repossessed and it was auctioned without my knowledge i then received an invoice saying i owe the bank +-R 70000. which i feel that why was that car sold...

WesBank / very bad service

Sharon Barnard on Jul 6, 2017
I requested documents from wesbank on the 21st of june and still have not received it. 1. Certified copy of the proxy's id. 2. Notification of change of ownership. (Yellow form) After several phone calls ect they just use excuses and do not phone me back when I leave messages. They say...

WesBank / car that got written off by the insurance company and now wesbank has been delaying the process of releasing it to repudiation auction

Ntando Mkhombo on Jun 30, 2017
My mothers car was in an accident and got written off, Budget insurance company decided to cancel my moms insurance since they didn't wanna pay for the damages due to unclear reasons. However the car was towed from Mseleni to Empangeni for assessment, then it was moved to Durban and that...

WesBank / cancellation of my contract

Sfiso on Jun 13, 2017
I bought a vehicle finance by Wesbank then due to some difficulties I couldn't keep up with my monthly installment but I kept on paying Then summons was serve to me then I made arrangements with the lawyers that I can make my account up to date in 3 months then now I am surprised that my...

WesBank / Vehicle finance unethical behaviour

JSFDauth on Mar 30, 2017
In 2015 I lost my Job and did not work for several months! However I still did try to make all my payments on my Vehicle. I only missed 1 or 2. The moment I got a new Job again I started paying the full monthly amount, I even added between R1500 and /R2000 to the monthly payment to try and...

WesBank / Mrs Madeleine Brand // 85189920624 wesbank

Mbrand# on Mar 29, 2017
I need very urgent help. I bought my car in 2012, in 2012 after going through a very difficult divorce I went to debt counseling to get some help. It was never discussed with me from Debt Busters or Wesbank that I will be re-finance. In Dec 2015 company closed down I worked for and I had no...

WesBank / Stalker like calling 5-6 time a day daily

Mandy Sidubi on Mar 10, 2017
I go a car loan from Wesbank and I am not sure if for doing this it gives them the right to stalk you for useless stuff like "were your details filled in correctly" just how many calls do you need to make to ask this question. I have been call 5-6 times a day for the last 3 weeks on a...

WesBank / Settlement of written off vehicle

Appul on Sep 1, 2016
Wesbank must be the worst finance house to deal with. Had an accident in my Audi on 27 Oct 2015. My insurance (SASFIN - underwritten by Hollard) advised the car was a write off and I requested a settlement figure from Wesbank for my insurance to settle the outstanding amount. I received a...

WesBank / Arrangement to pay account in arrears

Gert Venter on Jul 19, 2016
My vehicle payments are three months in arrears due to illness and a recent operation.I asked WesBank if I can pay my dept in arrears at R3000 per month plus the recent installment. Me Heunis at WesBank answered me after three days and three emails that the bank cant except my offer...

WesBank / Lack of efficiency in handling my late mothers termination and documents requested to finalise her affairs

Carolyn76 on Sep 18, 2014
Please find below my formal complaint to Wesbank detailing my complaint. If anyone knows an email address or contact details for their CEO or Director I'd be very grateful as I need to resolve this ASAP. Dear Sirs, Re: Formal complaint regarding the handling of my deceased...

WesBank / Arrears balance

Melibery on Jul 24, 2014
I have finance for my vehicle with Wesbank and up until recently I haven't had any problems. About 3 and a half years ago I applied for debt review to try consolidate my debt so I could pay a smaller instalment each month. I went through the tough process of lawyers letters and debt...

WesBank / Wesbank legal

Martieconradie on Mar 30, 2013
My son bought a car that was advertised for cash on the internet this was in Aug 2012, he went to the policestation with the seller to confirm the sale..we have her ID and other info. She did not tell us she still owe money to Wesbank and allways seem to have an excuse on why we can not...

WesBank / Payment arrangement

SDla on Dec 13, 2012
I have a complaint against Wesbank and I have promised myself I will never finance with then again. I made payment arrangements with them 5 months ago and they requested that I go to my bank (Absa) and request that they stop the debit order and that it would kick in again as per normal...

WesBank / Unauthorized debit order debited against our bank account

FA&D Jansen van Rensburg on Nov 20, 2012
On the first of November an debitorder amount of R5049.72 was debited against our tjek account. Looking into the matter Wesbank admit they made a mistake and will refund the amount. Today is the 21 November and still no refunding. When I borrow money from the bank, I pay interest. Wesbank...

WesBank / Westbank useless

Wdk on May 23, 2011
After al lot off e-mails and still no response I called them to ask why are my instalments now suddenly more, then they told me they do not have on the system that I have comprehensive cover. Westbank just deducted money for car insurance without my consent. I called my insurance myself and...

WesBank / Not interested in clients who do pay their accounts

Alicay on Feb 22, 2011
I am a Wesbank client and have been for the past 7 or so years. In all the years that I have had any form of debt I have never skipped a payment . All Debit orders are processed by a 3rd party - Bankserve - who are the go between Wesbank and my Bank. All debit orders between the 21st and...

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