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WesBank Customer Care Service

FirstRand Bank Ltd.

Enterprise Road
South Africa - 2170

Customer Support Phone Numbers

+27 861 937 265(Head Office) 3 0
+27 116 496 000(Head Office) 0 0
+27 116 326 000(Head Office) 1 0
+27 861 288 272(Customer Service) 2 1
+27 861 922 677(Business Finance) 0 0
+27 861 233 233(Fleet Card Queries) 0 0
+27 861 474 355(Shell Fuel Card) 0 0
+27 861 102 090(Managed Maintenance) 0 0
+27 861 888 272(Customer Service) 0 1
Work days:
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
Sat8:00 AM - 12:00 PM

WesBank Complaints & Reviews

WesBank / Vehicle finance unethical behaviour

JSFDauth on Mar 30, 2017
In 2015 I lost my Job and did not work for several months! However I still did try to make all my payments on my Vehicle. I only missed 1 or 2. The moment I got a new Job again I started paying the full monthly amount, I even added between R1500 and /R2000 to the monthly payment to try and...

WesBank / Mrs Madeleine Brand // 85189920624 wesbank

Mbrand# on Mar 29, 2017
I need very urgent help. I bought my car in 2012, in 2012 after going through a very difficult divorce I went to debt counseling to get some help. It was never discussed with me from Debt Busters or Wesbank that I will be re-finance. In Dec 2015 company closed down I worked for and I had no...

WesBank / Stalker like calling 5-6 time a day daily

Mandy Sidubi on Mar 10, 2017
I go a car loan from Wesbank and I am not sure if for doing this it gives them the right to stalk you for useless stuff like "were your details filled in correctly" just how many calls do you need to make to ask this question. I have been call 5-6 times a day for the last 3 weeks on a...

WesBank / Settlement of written off vehicle

Appul on Sep 1, 2016
Wesbank must be the worst finance house to deal with. Had an accident in my Audi on 27 Oct 2015. My insurance (SASFIN - underwritten by Hollard) advised the car was a write off and I requested a settlement figure from Wesbank for my insurance to settle the outstanding amount. I received a...

WesBank / Arrangement to pay account in arrears

Gert Venter on Jul 19, 2016
My vehicle payments are three months in arrears due to illness and a recent operation.I asked WesBank if I can pay my dept in arrears at R3000 per month plus the recent installment. Me Heunis at WesBank answered me after three days and three emails that the bank cant except my offer...

WesBank / Lack of efficiency in handling my late mothers termination and documents requested to finalise her affairs

Carolyn76 on Sep 18, 2014
Please find below my formal complaint to Wesbank detailing my complaint. If anyone knows an email address or contact details for their CEO or Director I'd be very grateful as I need to resolve this ASAP. Dear Sirs, Re: Formal complaint regarding the handling of my deceased...

WesBank / Arrears balance

Melibery on Jul 24, 2014
I have finance for my vehicle with Wesbank and up until recently I haven't had any problems. About 3 and a half years ago I applied for debt review to try consolidate my debt so I could pay a smaller instalment each month. I went through the tough process of lawyers letters and debt...

WesBank / Wesbank legal

Martieconradie on Mar 30, 2013
My son bought a car that was advertised for cash on the internet this was in Aug 2012, he went to the policestation with the seller to confirm the sale..we have her ID and other info. She did not tell us she still owe money to Wesbank and allways seem to have an excuse on why we can not...

WesBank / Payment arrangement

SDla on Dec 13, 2012
I have a complaint against Wesbank and I have promised myself I will never finance with then again. I made payment arrangements with them 5 months ago and they requested that I go to my bank (Absa) and request that they stop the debit order and that it would kick in again as per normal...

WesBank / Unauthorized debit order debited against our bank account

FA&D Jansen van Rensburg on Nov 20, 2012
On the first of November an debitorder amount of R5049.72 was debited against our tjek account. Looking into the matter Wesbank admit they made a mistake and will refund the amount. Today is the 21 November and still no refunding. When I borrow money from the bank, I pay interest. Wesbank...

WesBank / Westbank useless

Wdk on May 23, 2011
After al lot off e-mails and still no response I called them to ask why are my instalments now suddenly more, then they told me they do not have on the system that I have comprehensive cover. Westbank just deducted money for car insurance without my consent. I called my insurance myself and...

WesBank / Not interested in clients who do pay their accounts

Alicay on Feb 22, 2011
I am a Wesbank client and have been for the past 7 or so years. In all the years that I have had any form of debt I have never skipped a payment . All Debit orders are processed by a 3rd party - Bankserve - who are the go between Wesbank and my Bank. All debit orders between the 21st and...

WesBank / Unfair decline of application

Monitoose on Feb 22, 2011
I made an application for finance through a dealer on the 5th of May 2010.With the promise of getting a response within 2 hours. But only to get a response on the 12th of May 2010. And the response was declined for an unfair reason. I have an account with FNB and the account has a saving...

WesBank / Wesbank bills for insurance on vehicle already insured

Sance on Feb 11, 2011
On Friday 23 April 2010 I received a letter from Wesbank adjusting my premium as my vehicle which is financed through them was according to Wesbank not insured. When contacting Wesbank and being put through to various people I was told that letters were previously sent to me to send them...

WesBank / Think twice before financing with wesbank

52erako on Feb 10, 2011
I would just like to say one thing wesbank just want to take everyone for a ride, i have had 2 vehicle financed with them paid my first car off (R125000), and i paid it off in 3 12 years, second vehicle was an opel (R80000) so bith were bought brand new with a rate of 15.6% which i...

WesBank / Interest rate that is ridiculously high

Guven on Feb 10, 2011
I have identified a car that i want to purchase from a private seller. I approached wesbank for private finance for the car. My application was approved and the call center agent called me to read me the terms and conditions. However what she did not mention and i think she avoided to...

WesBank / I have not received my car papers

Nijell on Feb 5, 2011
I have been pushed from pillar to post. I was requested to furnish Wesbank with the delivery address for my fully paid car. I did and after 3 weeks I called them to check what happened. I was given a tracking number. When I called speed services they told me that the parcel had been...

WesBank / Failure to return calls

Oridane on Jan 24, 2011
In the process of trying to arrange vehicle finance for a private sale their representatives failed to contact me numerous times and every time I contacted them and asked for assistance they promised to get the person responsible to contact me but it never happened. I had to phone them...

WesBank / Atrotious interest charges and lack of feedback

Hoomut on Jan 14, 2011
Hi, my father has been unemployed for more than a year now. Prior to this he was on debt counselling. My parents are struggling to make ends meet and because I dont want them to lose their house, I have taken a loan to help pay my fathers outstanding debt. The figure is very high though...

WesBank / Wesbank - killing our economy

Wesbank is contributing to our bad economic situation. The people in decision making positions, do not have a clue. They follow bank policies to the T making businesses and clients suffer. I have to retrencg 60 people, because Wesbank follow protocol that does not make business sense at...

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