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Aquaguard - Eureka Forbes / Poor Service and cheating

1 Bangalore, India

Well this comes as a last resort from a distressed customer who has been ignored and harassed by Eureka Forbes after sales service
despite paying highly for these services. I own a Sensa plus model(RO+UV)(Paid 20000Rs for the unit) that is just 2.5 Year old
and I reside in Bangalore (where the service should'nt be difficult as compared to other small cities). All these issues that I am
facing started about 1.5 year back as soon as I bought the AMC(Annual maintenance contract). The Purifier would sometimes overflow,
leak, not fill at all and sometimes make loud noises while filling. Everytime I had an issue(which was every 1-2 months)
I had to call the customer care service. Now the heights of this were reached about a couple of months back when there was a leakage
in the purifier and it was ruining the internal electricals. They came and fixed the leakage issue from one place and left. Now the purifier started
overflowing from the top and again I called the Service. This time the overflow stopped but the auto triggering stopped happening.
I raised a complaint as usual and was told that a senior technician will be sent. After a confirmation from
one Mr. Laxminarayan (Service area manager reachable on [protected]) I took a day off from work just to get the service done.
On the day for service I called the Service manager again at 11 am in the morning and was told that the tecnician will be coming soon.
I call back again at 2pm and got the same answer. Now I called at 4 pm and then was told I'll get a call back in 5 min. I waited and
called again in 30 min and no body picks up the phone. I called about 4 times again and no answer. Finally I decided to call from
my landline and immediately Mr Laxminarayan picks the call. Then I am told(and this is at end of the day) that the technician is
visiting his hometown!!
On top of all this while signing the AMC card I noticed that for two services that were mentioned on the Job card my signatures forged
and these services were actually never conducted!!

After paying over Rs 5000 a year for AMC and despite staying in Bangalore if this is the kind of service a customer receives then I cant imagine the trouble
people from tier 2 cities will be facing!! I do not intend to renew the AMC and I pledge not to use your products any longer. I hope to
spread this message to as many consumers as possible and hope that I can get some 2000 Rs to 3000Rs for this Sensa model in exchange for
other purifier from a better brand who knows meaning of customer service.
Further on the issue of forging signatures and sub standard service I will be looking to see how to take this legally.

Last complaint number: [protected]
Customer Code: [protected]
AMC Contract reciept Number: 24094604

Sa
May 15, 2015

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