Applebee's
reviews and complaints

Cass was been racist told the manager I cussed at her and I only asked why I couldn't get my Chicken tenders on another plate she got mad and said the manager will be over and the manager walked over an asked the security to ask us to leave instead of asking us wats the problem he wanted us to leave because we're black he didn't care to hear the problem I'm seven months pregnant all I wanted was my food separate on another plate even the security tryed to grap me n walk me out the door and I was with my seven year old child she cried because we had to leave and that's her favorite place to eat

I am a server at Applebee's. I have been threatened by a employee Keith at the Middletown restaurant in Louisville, KY. He has said he will kill me, take my job from me and numerous other threats for the last few weeks. I have went to my managers and even the area supervisor. I have literally been laughed at. I asked for the HR number to file a complaint and they refused to give it to me. I have run out of options.

Saw employees doing drugs in parking lot and drug deals know ppl personally who work there none of the employees could pass a drugs test. Drugs such as coke and weed and pills are beings used. Managers let the employees smoke weed on the property. Willing to call police if business isn't looked into and try and get it raided bc thats illegal as [censor] for such a great company to be ruined bc of the Monroe NC store employees.

We went to have dinner with our friends on January 13th. I ordered the 6 oz steak and asked for it to be medium with your crispy onion strings. Our waitress Emily had no idea what I was talking about. My food came and the steak was raw and I got fried onions. I had to ask another server to take it back to recook it and get me the onion straws. Then our server Emily came over mid way through our dinner to see if we wanted dessert and coffee. I was annoyed that she would ask seeing that we were still eating. I spoke to the manager and he said that this is Applebees new initiative. Well I think its rude and stupid and I told him that. We will not be patronizing this restaurant if this is how you treat your customers. One last item, when the server brought our check I was charged twice for the onions. I called her back over to fix the check and she brought it back to me and now our check was doubled. We did not have a pleasant experience.

So, you finally bring riblets back! Then you make them unlimited on tv ad then in a few wks you take that away without notice! So, my husband ordered riblets off the two for $20. Menu and he received 2 Riblets with fries! Not enough food! Wow, going somewhere else next time! This experience was disappointing to both of us! The manager was very nice & friendly when we told him our issue!

We ate at the Applebee's in Albemarle, NC on 1/11/18 (Check#[protected]). Our check came to $14.68 without a tip. We had a gift card for $25 and another gift card with probably $5 left on it. The waitress (Kayla D) said they could not use both cards but instead of giving us one back with some of the money left, she took both of them. Then my husband also gave her a $6 tip in cash. I find this to be highly unfair and a scam on the part of the waitress, as we should have at least been given back the one card back with the credit on it, which would have come to $10.68. I think she should have checked the other card to tell us how much was on it so we could have taken it back and just used the $25 gift card. That one should have been returned also. We enjoy Applebee's food, but we probably won't eat there for a long time. Thanks for your consideration.

The latest incident took place 1/11/18 at the Applebee's in Grovetown, GA. It was my husband and my anniversary, and we went there to have dinner. We walked in the front door and there were 2 young ladies at the hostess stand. They finished their conversation, and then asked us how many. One of the young women sat us. The booth behind us had off duty employees sitting there. The hostess went to get another customer a highchair, and on her way back she stopped at the off duty table to tease the gentleman about someone saying how hot she was, as the customer stood there struggling to hold her child while waiting for the hostess to finish her conversation about how hot she is, and bring her the highchair. My husband and I sat there for 15 to 20 minutes waiting on someone to come to our table and take our drink orders. We finally got up and walked out. This is about the 5th time this has happened at this particular restaurant. I have given them chance after chance, and I've finally had enough. I will not ever go back to that location again. I've worked in the customer service industry, and this location extremely lacks in that department. The restaurant was not busy at all. There were 2 tables occupied in the section we sat in. 2 or 3 in the bar area, and maybe 4 in the other sections total. There were more staff standing around talking than working. Just wanted to make you aware of this, and at this point, I'm not sure if a resolution can be met.

Thanks,

I'm writing in regard to an incident at the Wesley Chapel Applebee's in Florida that happen in mid Dec. ..my case no is 2109712 a representative called me once and I haven't heard another word. I went to the dentist had to have tooth pulled and bridge put in at the cost of $3250 plus some prescriptions...the manager informed me that their insurance would take care of this..waiting to hear from you. Thank you my email is [protected]@gmail.com

I was so happy when our local Applebees starting listing the calorie counts on all items in the menu last spring. Today I wanted to compare the calories of two entrees to decide which to order and was disgusted to find that the listings have been deleted on all but the "lite" entrees. If I did not love the people so much at our local Applebees I would quit going there at all. This is such a blatant reason that regulations are necessary. Given the unethical opportunity to remove calorie counts, you did. Shame on you! Really, I am sure that you love the disgusting things that are happening in this country, so you join the ranks.

My wife, son and I visited applebeesta couple of days ago, and the service was horrible. The waitress didn't seem to care about ant of our orders, didn't offer any specials, and did not ask if we were ready to order. We has to call another waitress over to find ours. When she finally came to the table, she rolled her eyes. In the end, brought cold food, steak was medium well instead of medium. Didn't bring extra napkins, didn't bring extra napkins, didn't offier for fresh/different food, and didn't not ask if we wanted dessert. My wife and I were so upset we just payed the $80 and left the food on the table. Absolutely horrible! Sharing this experience with everyone.

Date: 1/3/18
Time: 03:55PM
Table: 45
Address: 85 Industrial Road, McDonough Ga 30253
Phone: [protected]
Amount: $104.15
Check #: [protected]
Party #: 8

My husband & I traveled from Ohio to Ga to meet our daughter who was traveling from Fla to pick up our grandchildren who spent a week with us. We chose to meet at Applebees as all in our party love their food and atmosphere.

Our experience was less than desirable.

We placed our food order and when our food came out 4 of the 8 meals were served. We asked for dipping sauce for the youngest child's chicken strips, we were expecting the server to come back in a few minutes since the other 4 meals had not been delivered. Aside from the chicken strips the other 3 meals were consumed and we had to raise our hands and wave to get the servers attention to come back to the table.

I was sure he was not aware he hadn't served the remaining 4 meals, surely he couldn't be aware and not check back in with us. When I said "I'm not sure you are aware, the other meals have not come out", he stated "Oh yeah they are back there, I'm just running behind".

The server was the only server on the floor. There was a group of 6 other employees in a corner on the other side of the restaurant, none of them offering to help.

2 of the remaining 4 meals came out, they were overcooked steaks, what was edible was consumed before the final meals were delivered to the table. The requested honey mustard sauce for the chicken strips was finally delivered with the last batch of food, the chicken was cold at that point and my granddaughter was not interested in eating it.

The group of employees in the corner were laughing and commenting on the server that was left on the floor. After vocalizing our dissatisfaction there was no offer to take anything off the bill, no apology for the wait and poor service and worst of all there was an err of approval by all employees present what was happening was OK.

I have experienced bad service and bad food but this experience by far will go down as the worst to date.

I am requesting a full refund.

You have a manager at the Flemington GA location I'm concerned about she has 2 DUIs in less than 5 years and the last one she flipped her car after leaving work.if she closes after the manager leaves at 9 and she's the only manager there she goes and gets her alcohol our of her car and brings it in she has a cup she pours it in and also smokes weed in the back out of her pipe she really needs help she is a great person just has alot of problems and if she works a mid she will leave early and let one of the other managers clock her out with their card if you need to contact me call [protected]

I'm so upset. Left Apple Bees with my family of 4, the service made almost cry. Our bill came, we paid it no problem. Finishing our New Year Dinner, happy. Then the waitress comes and tells us there's a problem with the bill. The tablets on the table were switched and we paid for the next tables food, No Sorry or compassion. We said ok, we can pay our difference. Our was $100 the one we paid was $71. We just assumed we pay the $30 difference in cash. She comes back saying she canceled the card transaction and needs to swipe the card again. I asked what happens to what we paid she said check your account in a few days and reached for my card. I told her So today I pay $171 ? No I'm sorry from her or Anything to make it seem ok. I asked does that seem fair. She had reply. I asked for a manager she said she's busy cooking so I have to wait . I said ok. And she walked away. Manager came out was beyond sincere and apologized. We paid our bill AGAIN and left . With $71 and $100 charge

Went to the Erie Blvd location in Syracuse NY. The hostess getting ready to seat us said we don't have a booth after we had requested one for myself, wife and and 3 daughters. The people with a party of 6 was seated before us in a booth. The hostess then tried seating my children at a separate table from my wife and I. I then asked the hostess why couldn't we have the booth she stated it was spoken for when it was empty. I explained how it doesn't make sense to seat us away. Why would we come out to eat to sit separate. I then went to speak to the manager and said Hello are you the manager he stated depends who's asking. I stated well I'm now leaving your restaurant cause your hostess was seating my family separate. He stated well you can wait. I said I'm not waiting again and said how F/$@ing stupid it was to seat families separate. Him and another waitress came up and said we are a family restaurant and shut your mouth. The manager stated well you can leave drive safe. The waitress then said I'll show you the door. I said no need please don't follow me I'm a war Vet with PTSD and she stated I don't care get out. I replied yes I can tell you and the rest of this place doesn't seem to. I think it would be wise to have customer service training at this location as this was not the first time we had ate there but we had gift cards and thought to give it another try. But I'm cutting them up as I wouldn't want to give them to anyone I know. I would hate anyone to experience what I just dealt with.

The service was very slow. After asking for a particular type of wine, serve came back 7 minutes later and mentioned they were out of that brand, and she offered a different one. I ordered a different wine.

When the bill arrived I was charged for 2 wines.

The food, well I had the bourbon chicken and shrimp.
The cast iron was filled with burnt onions, and the chicken had burnt pieces stuck to the bottom along with the burned mushrooms and onions.
The chicken was juicy, but the burnt mushrooms, onions and shrimp were not acceptional.

Very poor customer services, had to wait almost an half an hour just before someone took my take out order. Everyone avoided eye contact and went to the back when I entered, a lot of joking and playing not helping customers. When I finally was serviced, the female waitress kept my changed, although it was 22 cents, you still don't keep someone's changed I don't know how long, or how many people she has done it to but it adds up I'm sure her draw is always over in which she pockets the extra . On top of this I get the order and the food is cold please look into this I like Applebee's food however you must improve on the customer service or you will lose business. The order was taken on 12/29/17 at 1:00 pm check number [protected] TB #203 . This was on my receipt maybe you can find out who took my order. Thank you

Today, Dec 28, after worl I called Applebee's to make 4 orders for my family of 4 and connie from Applebee's answered the phone, I ask her that I need to put a order then she put me on hold for 10minutes, I called back and same lady answered and put me on hold againg, then I hung up and I called back, I ask for rhe Manager and I have to wait lie 5 minutes yill finally a lady by the name of Maria adk my what was my problem I splained to her then she said well maybe she was very busy and she told me in a sarcastic voice anything els that you need and I say no its oj I will calle Corporate then she said ok bye have a nice day and hung up! She don't even apologize or anything . I felt so bad that I started crying I didn't know what to do. Thank you very much ! Carmen

Well I went it to bar and then decided to sit at booth so I was sat . And my server Sarah was a good greeter minus her drugs falling out her bra when she bent over to get crayon off floor I assume she was high on meth or some sort of speed drug and then noticed her make a transaction with one of the other sever I believe her name was Laura or Lauren but either way that was like being in a drug house, with good food ! I will never go to Applebee's in New Albany Indiana ever again . Seems their manager also was in on this drug operation that is going on there . So I take it that Applebee's is also a meth house you can score there anytime.

My husband and I went to Applebee's in Fairfield Ca last night at 10:30 PM.By far I don't think that I have ever had such horrible service from any restaurants ever! Our waitress Monica was horrible. She took 10 minutes to bring us a glass of water. She returned to take our drink order another 10 minutes. 25 minutes later she asks "how's the drink?" We told her what drink? Finally returned with it. Took our order, 25 minutes later my food comes out, I told them that wasn't what I ordered, they insisted it was. They didn't have us any utensils, or napkins. I ate a few bites and the waitress comes to our table said that wasn't my food grabbed the plate and went to the next table and said that I ate their food. Which was very embarrassing since it was their fault! When I did receive my meal I didn't get the sweet pecan potatoes that I ordered, I told Monica that my order was wrong, she insisted that they don't have Pecan potatoes in the menu and her boss verified it! I had her bring me a menu and I pointed it out to her, she said no that's fries...at that point I lost it, I asked for our check and a manager! Which she never told her manager. The manager came out after we asked another server. He apologized, and computed our meals, but I told him its not the money, it's the horrible service, and the people sitting across from us started to complain also since they were waiting over 45minutes for their food.

I ate in late night last night. We ordered apps and entrees. I still have my reciept. It was close to closing and our waitress was horrible. She brought unsweetened tea twice and our whole meal we had no drink and when I did get a drink she said drink machines were down and she didn't know what she could do. Our meal took forever to arrive in an empty store. While she enjoyed a coworkworkes engagedment she neglected her guests.Our sides were cold and our steaks were two four ounce steaks instead of 8 oz. When we told her our meals were cold she huffed snatched our plates they heated our plates up scooped the mashed potatoes into a bowl one loaded with cheese that was not to have it on there. off the plate and they were still cold. Our steaks were cooked throughly not the way we ordered our appetizers were sopped with grease and hard. She proceeded to sit behind us staring rushing us out of the table in my opinion she acted as if I was inconveniencing her by the kitchen staff messing up our order there was no manager in sight and I was too frustrated to speak with one. I felt very direspected. I have pictures of the dirty plate. I paid 50$ for a meal that was wrong and I was forced to eat the only thing I had to eat for the day cold and not what I paid for. I'm very disappointed and I frequent this restaurant and I have never experienced such awful service. Any questions feel free to email me.
Stacie McDowell