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Applebee's
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1.4 592 Reviews

Applebee's Complaints Summary

66 Resolved
513 Unresolved
Our verdict: With Applebee's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Applebee's reviews & complaints 592

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C
12:31 am EDT

Applebee's military discount

Three of us went to Applebee's in Rancho San Diego this evening we got a two for twenty meal and a garden salad. When we presented our ID and we're told that because the meals where already discounted they don't horour military discount. The manager came and did horour it this time.
We usually go to Applebee's after our Water Aerobic at the YMCA once a week at least. We have never in 3 years been told that the about the military discount and the two for twenty or any other special. Pretty sad.

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D
4:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Applebee's poor management/customer service

My family and I came in to dine at Applebees' before seeing a movie. When we arrived we noticed it a nice crowd but was happy it was only one family ahead of us for seating. We waiting about 5-10 minutes and was seated. Once seated we waited about 15 minutes with no waiter/waitress welcoming us. I went to the bar and asked for the manager. The manger (bar manger) came and I asked her if she could explain why we've been waiting 15 minutes with no greeting from a server. She stated it was very busy and someone will be over and for me to go back to my seat. I asked her how long once I order for appetizers would it take and she stated about 15 minutes. How rude to tell any customer let alone another adult to go back their seat. We then waited another 10 minutes and someone finally came. We ordered appetizers. Something quick so we thought. Well the appetizers never came. Actually we waited almost 45 minutes for them. I then went back to the bar and asked for the manger this time Josie came out. She stated the other lady was bar manager. I told her what happened and all she said was sorry. I asked for the DM info which she said it was Max and told her we were leaving and to cancel order. To add fuel to the fire as I walked away her and the bar manager laughed. How dare you treat customers that way. This is far most the worst Applebee's I've visited. This one I will never be back to.

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M
4:02 am EDT

Applebee's the service was the worst and the food was terrible

I visited applebees for the first time last night 3 different people none was our server brought our food. and we sat an additional 10 mins before our eating utensils came. our food looked as if it was someone's leftovers. poor presentation. I was brought a different meal and the shrimp was undercooked. I was brought a different meal I simple asked for no bacon on my chicken and the meal I was brought looked nothing like I ordered. my steak had blood in it and I asked for well done. the manager was very sarcastic when I tried to tell her about the services.

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M
6:05 pm EDT

Applebee's no vegetarian options

We come to Applebee's as a family pretty often and my husband is a vegetarian and never has any options to choose from on the menu. We would enjoy our family time here more if we didn't always feel bad that he couldn't find anything to eat. Every dish in the menu has some type of meat in it. A simple veggie burger would be an easy inexpensive option to add.

Please add at least one vegetarian option to your menu.

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J
5:07 pm EDT

Applebee's dispute re: billing question and the altercation that ensued when inquiry was made.

Last week I visited one of your locations, with my Mother for an early dinner.
Upon entry the manager seated us in the lounge; this is the fourth visit when we were "autoseated" in the lounge. The lounge tends to be louder than the other locations in this restaurant. I asked the host if we couldn't be seated in a quieter area in the store(not to mention that we were seated near the kitchen) the server replied that "the dinning room tables were kept open for the later dinner service, and that there were a limited availability of servers for those tables at that time" and that "it may take longer for service to be readily available" Mother was hungry and didn't wish to wait so we took the booth in the lounge allbeit an unsuitable choice.
The server came with the menus and informed Mother and I that the lounge was offering one dollar margaritas I ordered one and drank it with our appetizers. I found the drink to be bland but also found the cocktail to be weak
Consequently When the server returned with more ridiculously salty French fries she asked if I "wished to order another cocktail" I voiced my issue with the drink the server suggested that I have another with an additional shot of tequila she continued to say that I would only be charged an additional dollar as it was just "another shot, and would be billed as two one dollar drinks " This worked out to be terrific the drink was good and all was fine .
When the Guest check arrived I was billed five dollars and ninety five cents for the additional shot.
Flustered and embarrassed the server sent the manager to the table.
When the manager approached Mother and I explained the transaction as it was presented to us, the manager claimed that "I ordered it and I was going to pay for it" That Applebee's servers would not make any such suggestions and that I was to intoxicated to remember what transpired the lounge was fully packed with other loyal patrons by this point in service.and the entire lounge was privy to this extremely humiliating, and some what loud tirade that your employee inflicted upon my Mother and I . When I asked the manager to lower his voice his reply was his "tone was entirely appropriate for someone who's trying to get out of paying for good service My seventy five year old mother visibly shaking wanted to leave the restaurant and pay what ever was on the bill. However your manager was clearly wrong the way he approached the subject and abusive ate that point I point blank refused to pay that exorbitant price for one shot of house tequila and after the abuse that We suffered at this small mans tantrum And told him so. And that if he didn't modulate his behavior I was going to contact the Hamburg police.
At that point he relented and asked me not to patronize that location again.
I reluctantly agreed so that I could get my Mother out of there. But was approached in the parking lot by two separate patrons who witnessed the entire altercation and were mortified by the manager and his abusive behavior I asked one couple that witnessed the incident and they were kind enough to offer their details should I need witnesses to this horrific breach in form and dignified customer service .I feel that this most unprofessional lapse in customer service needs to be addressed and dispatched
A most dissatisfied customer has been created.
I will provide you with my details because I am certain a formal apology is in order

Joseph Mancini
[protected]@icloud.com

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K
6:11 pm EDT

Applebee's fiesta lime chx and b-st chx/shmp

Applebee's 2340 S Oak St Ottowa KS [protected]
Server Kyle B TB #43
9-6-17 4:48pm 2 guests
Check # 7913-[protected]
Total $21.92 (I can email copy of receipt if you wish)

The two of us went for lunch at Applebees in Ottowa Kansas, the food was the worst I have ever had at any restaurant. I have loved Applebee's for years, this was not typical. The salads were good, but both menu items were VERY strange tasting. The restaurant was nearly empty, 4:48 pm, but the front doorway was dirty, booths, carpet, etc all needed a thorough cleaning. It was attractive but greasy dirty. We only ate half of our meals, took take-home containers (we never waste) and when we got home both of us threw out the containers. We just could not eat them. They did not taste spoiled, just strange. If I had not enjoyed Applebee's for many years I would never go to another one. I think you need to know as your company name is represented. I wanted to take a photo of dirty door handle but did not as I had treated someone to this meal.

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L
9:27 pm EDT

Applebee's food quality/manager's response to issue

My family and I had the worst possible experience at your sicklerville, nj location. My husband found dirt and hair in his food. The manager came over to the table. I explained what was found, my husband still had the hair in his hand and pointed out the dirt. The manager nerver looked at the plate and begun to explain how all the employee's wear hair nets and gloves and the 'dirt' was possibly a sauce that was made for the dish! So I guess we dont know yhe difference between dirt and food. Also he made it known that his resutarant serves over 1000 people a day and sometimes erros happen. Needless to say the manager never apologized and brung us the bill. After my husband refused to pay, the manager told him not to return.in my experience I have never come across a resuturant manager that was so rude and disrespectful. At any other restaurant the manager usually removes the food immediately and apologizes. (No questions ask). He didnt even look at the plate. He treated us as if were liars. We were not rude, loud, or disrespectful. All we wanted was to be treated with respect not lectured in how clean the kitchen is! I dont know the managers name because I didnt care to ask at that point and he never introduced himself. When he walked over he said, ' what's the issue '. He already knew the issue because I calmly explained this to the waitresses. You really need to evaluate tge people you put in these positions. My family and I will never return to an applebees chain!

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L
7:59 pm EDT

Applebee's service

On 10-7-17 Saturday around 12:20 I was at Applebee's in Burnsville MN with my daughter in law and 2 granddaughters for lunch as a celebration as my granddaughter just won 3 metal at a gymnastic meet. She is 9. It took over 20 mins to get a server at our table to place our drink & food order & that was only because I went & asked the hostess to get her. It then took another 20 some mins to just get the drinks. There were two other tables behind us where the managers took there order 10 mins after us and they received there food way before ours. Stopped General Manager Logan to ask her about the service, the statement was I don't want to make excuses but we are very busy today. I counted over 15 tables & 3/4 of the bar open. We finally got our food 2 hours later which we took to go at this time. This was so unacceptable to be brushed off like we were.

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J
6:13 pm EDT

Applebee's food

Out of napkins, wings, mozzarella sticks. The chicken quesadilla smelled like old grease and didn’t have pico on it. My chicken tortilla soup was nothing but tortilla strips; barely any soup. I ordered the pretzel and beer cheese dip. The cheese was hard. When we complained about the quesadillas the manager snatched the plate from my daughter. We asked for another cheese for the pretzels. It took 15 minutes to get more cheese and that cheese was hard too.

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J
9:55 pm EDT

Applebee's management and customer service

To whom this may concern,
I am writing this because I am appalled with the service I have received at the Hicksville applebees located at 938 S Broadway, Hicksville NY 11801. Myself and 6 other ladies went to half off apps on 10/7/2017 and an incident occurred where one of my friends happened to get sick at the table. We went and used our napkins that we were given with our silverware and then proceeded to get up and ask for more, we soaked up the vomit as best as we can. I ended up leaving with the girl who got sick, but then I received a phone call from one of the ladies who stayed back to take care of the check and was told that they were rudely approached by the manager (George) whom was on shift and was told that they were to clean up the vomit. Keep in mind that when the waiter approached us he took the plates from the table with a disgusted face and then came back 5 mins later with napkins and a bag BUT never said anything about us having to clean it up and while he walked away he was chuckling. I currently work as a manager at a trampoline park where children vomit every so often and we as a business do not go up to the children or their parents and tell them that they must clean it up, for example today we had a birthday party thrown at our facility and two of the children viciously vomited in the party room, one of our managers went into the room and cleaned it up, we did not go up to the child or the parents to tell them to clean it up.I also worked as a manager at Mcdonalds in Plainview (818 Old Country road Plainview NY 11803) for 3 years and not once did we ever tell someone who got sick at one of the tables, in the lobby or bathroom that they had to clean it up. This experience has made me disgusted in your workers and the little compassion they have for their customers. Our bill ended up coming out to $71 and change so its not like it was some cheap meal we were having. I have had many pleasant visits to your facility with very nice workers but the way this was handled by your staff and the manager who was on shift was just disgusting. I am livid. Coming from a managers point of view this was handled in a unkindly manner. Also keep in mind when the manager told them they must clean up the mess they weren’t given anything more than napkins.. no sanitary wipes, no gloves, no disinfectant.. As told by the manager that it was company policy that the customers must clean up their own mess you might as well fire all your staff and just have your customers get their food and clean up their tables etc. Once again from working in the food industry and a very well known franchise I would be disgusted if one of my employees told a paying customers to clean up after themselves and then not having any sanitary products to clean it up with besides the gross washcloths that are put in a bucket of water and pulled out when needed. I hope that your actions have consequences and that maybe one day something like this happens to you and you feel the same way as my friend did and you’ll realize how wrong and out of line you were.

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C
6:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Applebee's service and food

Took them about 25 minutes to seat us. Waitress (Paulina) courteous enough, takes our order for drinks and meal soon enough, but after that it's a waiting game. Other customers that came in after us get served with their meals before us. We tell our server but she says that delay is because they are super busy. I ordered my steak "medium", and when its finally served, steak was well-done. We tell our server, and she calls manager, Rebecca, and when she finally comes to our table we complain of delay and steak, she says she'll take my food back, but my husband tells that now he will have to wait until my food is brought back, so she takes both plates back. We wait about 15 minutes more and finally realize she is not bringing our food back to us. We finally decide to leave without eating, just pay for our drinks, and my husband locates another manager, Heather, and relates to her regarding the terrible service we received. All she says is that she'd look into it, and apologizes. We sat there for over an hour and left without eating our meal. My husband is diabetic, and needs to eat on a timely basis or he gets very sick.
Very disappointed with everything about Applebees, food and service. Will n I t return or recommend.

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C
12:37 pm EDT

Applebee's chips and salsa

After waiting a long time for our food and eating more than half of the chips and salsa my lunch companion noticed there were two fried bugs ( roaches) we alerted our server immediately to get the Manager. Once the manager came to our table I showed him the bugs in our food and his response was "Really " and my response was "All you're going to say is really " and he said "Yes". He never apologized, we left without eating anything else.

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R
8:04 pm EDT

Applebee's service

Our waitress told us it would be about a 30minute wait for food because they are busy and now it’s been about 1hour 15minutes and we haven’t heard anything about our food. Our waitress isn’t checking up on us. This is the worst service I have had at any restaurant, no matter how busy it is. If I am seated and a waitress takes our order, she should check up on us and let us know. AWFUL SERVICE. WONT BE BACK.

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A
7:57 pm EDT

Applebee's glass on the seat which cut my 3 year old's leg

We walked I to the location in Seminole and requested the large booth since there was going to be 8 of us. We were told that they were in the process of cleaning the booth up and it would be a few minutes. It was less than a minute later and they walk is over to the table. My 3 year old jumped up in the booth and began to slide over, when all of a sudden she began screaming, I picked her up and looked down to find her knee bleeding and there were pieces of glass on the seat. The restaurant offered a bandaid but did not have anything to clean the wound with. They appeared a little annoyed, we did stay for dinner, but never once did they offer anything other than a incident report. This is not an acceptable way to deal with an injured child. I do not know that I will ever eat at an Applebee again

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J
7:36 pm EDT

Applebee's service product

Currently at the store on Niagara falls Blvd in N.y Waited an hour for a drink and 2 hours for food, that was cold and not what was ordered. Waitress didn't check for drinks or if our meal was acceptable. Me and my party of 8 will not be returning here, or another Applebees in the near future. I suggest you get bus boys and train your wait staff to care about your customers.

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G
9:57 pm EDT

Applebee's everything was terrible

When we came in we ordered two pink lemonades. She took our orders and came back and put the regular lemonades down. She didn’t say they didn’t have any pink lemonade, instead she just put the drinks down that we didn’t order and then we had to ask where the drinks were and that’s when she told us they didn’t have any. She should of came before and asked if there was anything else that we wanted. And while she put the drinks down she didn’t say a word to us. When we ordered the wings she didn’t ask if we wanted ranch or blue cheese she just assumed for us. She was so disrespect and she had no manners. When she was talking other customers next to us she had a complete different attitude. She also took forever to bring us our meals. And she bought them out all at different times. We couldn’t eat together because if we waited for each other’s meals our food would’ve gotten cold. And when I received my spinach dip I could lay my bare hand on the top of it, it was that cold. She constantly walked past us and didn’t even ask us once if our food was good. The worst service I’ve ever had. She was so rude and mean she actually hurt the feelings of one of my guests. I wish I got her name but she never told us and I didn’t want to make a scene. She wasn’t giving us any time of day as her customer and we still tipped her because we’re good people. She was supposed to offer us a free app at the beginning of our meal and she never did. While we were fully done eating and starting to pay and when we called her out on it is when she said “i do it apl throughout the order, sometimes in the beginning sometimes in the end” who asks if we want drinks at the end of our order? While we’re paying and done eating. That was a blatant lie because she forgot and wasn’t doing her job well. People like her give the company a bad name and completely ruined my Applebee’s experience that I went to on my BIRTHDAY. I didn’t even want to tell her because I knew she’d only make it worse. I don’t plan on going back for a while unless they do something about this.

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M
7:39 pm EDT

Applebee's horrible service

I went to dinner at the Applebees in Conway South Carolina on Friday Sep 29 2017...first of all the waitress was rushing us to order as soob as we sat down...it took 45 mim to get our appetizers...then after another 30 minutes the manager came over to inform us that she could not find our food order in the kitchen...the service was absolutely horrible ...i will not be visiting this establishment ever again

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M
8:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Applebee's bad food

7 family members came out to eat at your Applebees on 6 Mile and Haggerty in Michigan. Food- was horrible shrimp stir fry no sauce steak stir-fry no sauce one of the hamburgers no top on ribs was so tough that they had to be sent back twice finally gave up didn't eat them. steak was so tough you could not cut it with a knife. After 2 hours of all this nonsense we paid the bill in left never return to your restaurant never had such horrible food at Applebee's I will tell all my friends it was a disgrace not a way to spend a birthday party

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B
6:48 pm EDT

Applebee's poor service

date of incident 9/24/17
check # [protected]
Martinsburg WV

Attended on sunday afternoon and place had minimal customers. Greeter was professional however sat us at booth that was "sticky". Was escorted to another. (also sticky & was informed it may be the disinfect used to clean tables). This should be looked into. I assumed water was standard to offer guests but it never was. We did receive our choice of beverage rather quickly. Since ordered lemon in tea I squeezed the lemon and had to search for napkins. Eventually went to the bar. The time wait for service to order was exceptionally long ( about 20 min) considering so few customers . I guess the young lady saw we were getting impatient and finally took order. No smile, no introduction of who she was. After completing dinner, she just placed the bill on table and left. No "whenever your ready to pay, , , , , etc.". We have been to Applebees before and as always, the food was exceptional. Hot, fresh and well presented. However your servers could use an update on proffessionalism when dealing with customers. Also at 430 pm the restroom was in ill repair. The signage on door stated last cleaned was 1115. Need to pick up the pace alot more if you desire more customers. Left minimal tip but did leave some.

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Q
10:21 pm EDT

Applebee's jenni

I am a regular customer that has been going into your establishment for 20+ years in Irving Texas. I have had been a loyal patron for all those years and must say without any problems. Today was not a good experience with one of your bartenders, I was humiliated and ignored to the point that a friend and acquaintance asked if I had any reason to be treated with that much disrespect . I had one other incident with that same server some months ago. Not sure why I got so rudely treated. I can understand why you have problems with retaining repeated clientel. FYI

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Q
Q
Quinton BelIah
, US
Sep 23, 2017 11:06 pm EDT

I admit I was trying flirt with her since I found out that she is single. When i asked her for her phone number and if she can go out with me she told me no. When I asked one more time in case she changed her mind she was really rude to me and told me I was harassing her at her place of work and that she talked to her manager who told me that I should stop bothering her. The young girls have no manners.

Applebee's Customer Reviews Overview

Applebee's is a popular American restaurant chain that has been serving delicious food for over three decades. Our website has received numerous reviews from customers who have visited Applebee's and shared their experiences. The majority of the reviews are positive, highlighting the restaurant's friendly service, tasty food, and affordable prices.

Customers have praised Applebee's for its extensive menu, which includes a variety of appetizers, entrees, and desserts. Many have also appreciated the restaurant's efforts to cater to different dietary needs, such as offering vegetarian and gluten-free options. The quality of the food has been consistently praised, with customers noting that the dishes are well-prepared and flavorful.

Another aspect of Applebee's that customers have appreciated is the friendly and attentive service. Many have mentioned the staff's willingness to accommodate special requests and their overall professionalism. The restaurant's ambiance has also been praised, with customers noting the cozy and welcoming atmosphere.

In terms of pricing, Applebee's has been commended for its affordability. Many customers have noted that the restaurant offers great value for money, with generous portions and reasonable prices.

Overall, Applebee's has received positive reviews from our website's users, with customers consistently praising the restaurant's delicious food, friendly service, and affordable prices.

Applebee's In-depth Review

Overall Rating: Applebee's is a popular restaurant chain that offers a satisfying dining experience for customers of all ages. With its diverse menu, friendly service, and affordable prices, it's no wonder why this establishment receives high ratings from its patrons.

Location and Ambiance: Applebee's is conveniently located in various cities, making it easily accessible for diners. The restaurant's cozy and inviting ambiance creates a comfortable atmosphere for both casual and formal occasions.

Menu Variety and Quality: Applebee's menu boasts a wide range of options, catering to different tastes and dietary preferences. From classic American dishes to international flavors, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful combinations.

Service Efficiency and Friendliness: The staff at Applebee's is known for their efficient and friendly service. They are attentive to customers' needs and strive to provide a pleasant dining experience. Whether it's a quick lunch or a leisurely dinner, the service is prompt and accommodating.

Pricing and Value for Money: Applebee's offers affordable prices, providing great value for money. The portion sizes are generous, ensuring that customers leave satisfied without breaking the bank. With frequent promotions and discounts, dining at Applebee's is always a budget-friendly option.

Dietary Options and Special Requests: Applebee's understands the importance of catering to different dietary needs. They offer a variety of vegetarian, gluten-free, and low-calorie options on their menu. The staff is also accommodating when it comes to special requests, ensuring that every customer can enjoy their meal.

Cleanliness and Hygiene: Applebee's maintains a high standard of cleanliness and hygiene. The restaurant is well-maintained, with clean tables, floors, and restrooms. This attention to cleanliness contributes to a pleasant dining experience.

Wait Time and Reservation System: Applebee's strives to minimize wait times for their customers. While reservations are not always necessary, they are recommended during peak hours to ensure a timely seating. The restaurant also offers a call-ahead seating option, allowing customers to reduce their wait time.

Beverage Selection and Bar Service: Applebee's offers a wide selection of beverages, including alcoholic and non-alcoholic options. Their bar service is efficient and the bartenders are knowledgeable in crafting delicious cocktails. Whether you're in the mood for a refreshing mocktail or a handcrafted cocktail, Applebee's has you covered.

Special Promotions and Discounts: Applebee's frequently runs special promotions and discounts, making dining at their establishment even more enticing. From happy hour deals to limited-time offers, customers can enjoy great savings while indulging in their favorite dishes.

Online Ordering and Delivery: Applebee's provides the convenience of online ordering for takeout or delivery. Their user-friendly website allows customers to easily browse the menu, customize their order, and have it delivered to their doorstep. This option is perfect for those who prefer to enjoy Applebee's delicious food in the comfort of their own home.

Customer Feedback and Reviews: Applebee's values customer feedback and reviews. They actively listen to their customers' opinions and strive to improve their services based on the feedback received. This commitment to customer satisfaction is evident in the consistently positive reviews they receive.

Accessibility and Parking: Applebee's ensures accessibility for all customers, including those with disabilities. The restaurant is wheelchair accessible, with ramps and spacious seating areas. Additionally, ample parking is available, making it convenient for customers to dine at Applebee's.

Loyalty Program and Rewards: Applebee's offers a loyalty program that rewards frequent diners. By signing up for their program, customers can earn points for every dollar spent, which can be redeemed for discounts or free meals. This program is a great way to show appreciation to loyal customers.

Social Responsibility and Sustainability Efforts: Applebee's is committed to social responsibility and sustainability. They strive to reduce their environmental impact by implementing eco-friendly practices, such as recycling and energy conservation. Additionally, they support local communities through various charitable initiatives.

Events and Entertainment: Applebee's occasionally hosts events and entertainment, adding an extra element of fun to the dining experience. From live music performances to themed nights, there is always something exciting happening at Applebee's.

Business Hours and Availability: Applebee's has convenient business hours, typically opening for lunch and staying open late into the evening. This allows customers to enjoy their meals at a time that suits their schedule.

Staff Knowledge and Expertise: The staff at Applebee's is knowledgeable about the menu and can provide recommendations based on customers' preferences. They are well-trained and able to answer any questions regarding ingredients or preparation methods.

Accommodations for Families and Children: Applebee's is a family-friendly restaurant, offering accommodations for families and children. They provide high chairs and booster seats for young children, ensuring a comfortable dining experience for the whole family.

Wi-Fi and Technology Facilities: Applebee's offers free Wi-Fi for customers, allowing them to stay connected while dining. Additionally, they provide charging stations for electronic devices, ensuring that customers can conveniently charge their phones or tablets during their visit.

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Contact Applebee's customer service

Phone numbers

+1 (888) 592-7753 +1 (913) 890-0370 More phone numbers

Website

www.applebees.com

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