Andersen Windows & Doors
Reviews and Complaints

I built a new home in 2000. I noticed some discoloration on the inside of my andersen windows. Upon further investigation I found that they had been rotting from the inside probably from the first day they were installed. When I removed the trim board I found nothing but rotted wood that was basically dust. Even though it was obvious that the damage is from the window leaking water inside the frame, andersen windows will not do anything and say that the glass is warrantied for 20years and the rest of the window only ten.
My recommendations would be to avoid this company and buy elsewhere. They do not stand behind any of their products.

Such a HUGE DISAPPOINTMENT. Brand new house and one of the windows fails. Look out window one day and the sash is hanging off literally. Andersen is called and replacement window is ordered. Installer shows up and comes down and says he cant replace the sash until we removed the plantation shutter. WHAT? You want me to pay for this? Andersen's response was we added a decorative accessory (I cant make this stuff up - he actually said this) and we will not pay to have it removed to put new window in. REALLY! Let me be clear we spent over twenty thousand dollars for new windows not even 5 months it fails and I have to pay to have my decorative accessory removed ( I am still laughing about this like I bought earrings for my window). Andersen would choose to loose a reference and a future repeat customer over $200-$250 (guess) have shutter removed and replaced. BTW called a couple of other window companies and they are saying they would have stepped up to the plate and paid to have this removed and replaced. Great job Andersen

Bought and had installed on October 20, 2015 a storm door from Home Depot. Paid for installing too. Came out installed, within one month door not closing properly. Called Home Depot 11-20-2015 and they sent installers out to house on 11-30-2015. Installers said wind damage made the door bend at the top and it was bent. They did best they could to make door close but top still doesn't close completely. Called Home Depot as to see what they would do. They said I should report to home owners insurance for wind damage. Called Anderson Windows headquarters [protected]), talked to "Mary" said door not covered for wind damage. The door is only little over one month and its our fault if the wind caught it during note when we're sleeping? Are the latches that flimsy that wind will open? I thought Anderson was a good door, but obviously a very cheaply made door. Will never go back to Home Depot, will never buy another Anderson product.

We built a new house in the fall of 2013. During the winter of 2013 & 2014 we noticed major air infiltration coming from our patio door. Both upstairs and down. Contacted the supplier and they had both sets of door panels replaced. The door panels, due to lack of quality assurance standards were wider in the middle (across the door) than the top and bottom, causing the seal in the middle of the door to have a 1/2" gap, allowing air to blow around the seal between the stationary panel and the glider. The replacements are doing the same thing. They are going to replace them again. But what I didn't know is when the builders' painter finished the first replacements, he didn't get paid by Andersen. Now I am going to be held responsible for having the interiors of the doors stained and finished. It is going to cost me $400 for their screw up. It states in their warranty that painting, staining and installation are excluded in the warranty.

I purchased 2 of the Anderson Windows and Doors series 200 sliding glass doors with impact resistant glass from Home Depot. . I received them Monday and called the TDI (Texas Department of Insurance) windstorm inspector to set up the installation which they (or a windstorm approved engineer) have to watch to make sure it meets the state windstorm requirements. He informed me that the doors were not approved by TDI, and to install them would void windstorm insurance on the house. I called Anderson WIndows and Doors immediately asking about them. I was told that they did have to get them approved and that I could bring them back to Home Depot. When I called Home Depot, they said no I could not return them. After about 12 to 15 calls to each over 5 days, I did bring the doors back to Home Depot and I was charge a 15% restocking fee.
Anderson has a 90 day satisfaction guarantee hey don't honor, and Home Depot doesn't care that they sell non-compliant doors and windows even when they are in the zone of 60 miles from the coast that requires windstorm approved doors and windows. The store I purchased these doors at was Home Depot # 0526, just 10 miles from the coast line.
Save time, your money, and a whole lot of aggravation by buying anything but Anderson Windows and doors, and shop somewhere else other than Home Depot so you can get the right product and not get stiffed for 15% because they won't offer advice.

We have lots of failing 9 year old Andersen double hung windows. Likely 200 series. In warranty.

Many are showing signs of dark discoloration along the bottom rail of the lower sash. Some may be soft to the touch or showing early signs of rot. The Andersen rep measured moisture content of the wood trapped behind the cladding as high as 90%. We all know what happens next.

The response from the Andersen territory rep was that as of now, they don;t intend to cover these sashes under the warranty. The excuse seemed hardly applicable, like a few might have been installed a little out of square, but that seems more like a standard response than what we have here, as somewhere around 20-25 sashes are showing water absorption.

I saw in an earlier blog that someone named Wendy from Andersen Corporate had reached out to a poster and was curious if any help was ever received.

Tips appreciated.

On 5/3/2006, I had The Home Depot store install an EMCO storm door. Recently, the door appears warped and cannot secure. I contacted the Andersen customer service and she indicated the door is still under warranty. She provided me with Refernce number 9083957.

HI there folks
Please be aware when buying anderson windows, the hardware is not corrosion Prof, we purchase 18 windows, 4 Sliding glass doors, 2 swing doors. At the time of purchase we upgraded the handles on the sliding glass doors to antique brass instead of composite, handles looked great for first six months after that it all went down hill, one of the doors showed signs of corrosion so we called andersen windows and shared the problem and the representative told us that it would be covered under warranty, so they sent us one new handle for one sliding glass door, three months latter we notice that all handles were corroding on the exterior of the doors, including the handles and hinges of the 2 swing doors, amazingly low quality finish for upgraded handles.
Again I called them and explained the problem and I was told to send pics of the hardware, they return my call couple days later telling me that the hardware was not covered under warranty for corrosion, are you kidding me, less than a year and they are corroded, we live a couple miles from the ocean at 800 feet elevation, this is so frustrating I will definitely not use anderson windows for my cottage.
All I ask is how can you make an exterior handle that does not have a corrosion prof finish, even the $30 home depot handle that i have in my shed for 4 years is not rusting huge disappointment. PLEASE NOTE ON PICTURES THAT HINGES ARE ON THE INSIDE OF THE DOOR JAMB NOT EXPOSED TO WEATHER IMAGINE WHAT THE HANDLES LOOK LIKE.

I spent a small fortune in 2000 with Andersen Windows on a new home built the same year. I just found [1/13/13] that 10 of the double hung windows in the home had rot on the inside wood-not the outside-all in the lower left corner of the lower sash. I contacted Andersen today to find out that the windows were manufactured in 1999 and therefore their warranty on the windows is only ten year-20 years on the glass- therefore there is no fix for these rotting windown other than to replace them at my cost. There seems to be a multitude of complaints ont he net about rotting Andersen windows and there is a law office out of California advertising for people to seek joing a class action lawsuit against Andersen for these windows. I have Andersen casement windows and they are not rotting and they work fine. The double hung windows are essentially junk and all in the same location. The other writings on the net indicate that the problem is how the window is constructed in allowing a water leak from the outside into the inside and therefore the rot occurring on the inside and not on the outside. The people at Andersen are polite but of no help.

10 years ago I built a custom home with 75 Andersen windows. 26 of them contained removable grilles for easy cleaning. The grilles have snapped repeatedly over the years. Most of the time I have repaired them; however sometimes I need them replaced. Andersen replaced the grilles on demand for the warranty period but made no improvements to the grilles for that 10 yr period. I am now nearly out of warranty time, and despite the replaced grilles being newer than the original window 10 yr warranty, they will no longer replace them and want me to buy them. Maintenance cost (and time!) should be a consideration when purchasing these already pricey windows.

I built a new home in Illinois in 1985. We installed Andersen casement windows in the entire house. These were tripple pane glass with the terratone vinyl cladding. With in a few years, most of the tripple pane glass were full of moisture. Andersen did replace all the bad window panels with their new high performance glass panels. The replacement was free, but the damage to the interior wood trim around the windows had to be repaired/replaced by me, the home owner. Not cheap! I complained to Andersen about this and nothing was done. The HP windows seemed fine, for awhile. The glass began to suck in. My windows looked like the old circus mirrors. Some even filled up with moisture again. Andersen agreed to replace or repair the glass panels. They had their repairmen remove the windows so they could drill a hole in between the glass. This would allow air to enter the space between the glass and the glass was to relax to it's flat, natural position. This worked, but what about the argon that made these windows high performance? The argon is gone! These widows are now just double pane glass. I really got my money's worth. The wood window trim is damaged again, also from removing the stationary panels. My windows are just about to expire their warrenty. The Andersen repairmen were here just yesterday, drilling more vent holes in glass panels that have already been drilled and vented. Apparently the venting fix is short termed. He did agree to replace two panels, labor not included. I have had several other issues with Andersen Windows. The vinyl cladding on the window frames where the sun shines on them, has all come loose and has been repaired by drilling and injecting glue. The cladding has become brittle and cracks, allowing water to get behind it. The casement panels are individual sections that are fasted together to make one window. Andersen uses a plastic "T" strip that inserts between these panels to keep the weather out. The sun/weather causes the plastic T strip to expand and work out of the window gap. This leaves a crack for rain to enter. The bed room window, located on the west side of our home, had this happen. We didn't see it had come out at the top of the window. Everytime it rained, water was channeled down between the glass panels and it rotted ot the wood framing under the window, all the way to the sill plate. This repair cost $3600.00. I would never buy Andersen windows again. They have been good, to a point, about repairing their windows, but they should have just replaced the bad windows to start with, not just have made bandaid repairs that won't last. Andersen needs to do more homework on their window designs.

Purchased storm door made by Anderson subsidiary, I believe in Iowa.

Door blistered by handle and turned out to be apparent lead or aluminum blistering all around handle, in less than one year. Unsightly.

Anderson referrred me to the subsidiary in Iowa called EMCO ENTERPRISES. I called them. They did absolutely nothing. They completely failed to honor their warranty which is supposed to last for the lifetime of the owner.

P.S. I'm still alive, but they didn't honor it. Breach of warranty.

I purchased this door at Home Depot...they refer you to Anderson who does nothing but refers you to EMCO Enterprises, who also do nothing to honor the warranty..

Frankly, this storm door is a complete piece of junk and is an embarassment to have on your front entrance.

Anderson and Emco's dismissive attitude toward their warranty is a breach of warranty and a disgrace.

They count on your not suiing them. I may do so nevertheless, I am so incensed.

TO THE PUBLIC: LEARN FROM MY EXPERIENCE.

AVOID ANDERSON AND ANY SUBSIDIARIES, SUCH AS EMCO ENTERPRISES DOORS, SOLD AS "EMCO" AT HOME DEPOT. IN YOUR PURCHASES, unless you want to be treated this way.

Last year we ordered an entire new house windows from the supplier that we purchased the entire wood, etc. that it takes to build a new house. When we received the windows the roof wasn't even on yet, our contractor counted the screens but did not take them out of the two shipping boxes. When we opened the boxes recently due to the warm weather we found four of the large screens damaged. They were packaged on the inside of others, that were not damage therefore it was easy to tell these screens had been packaged damaged not damaged after we opened them.

We were really disappointed after notifying the supplier, Brookside Lumber, that they refused to supply new undamaged screens instead they said they would repair the screens at a cost to us. This was unacceptable to me as the person who will have to clean the windows and screens. I just taped the screens and installed them, it looks so stupid in the window but I truly hope people will ask me why they are taped so others will here the story.

What I think would be the only fair, professional, ethic answere would for the company to have contacted the Andersen rep and request these 4 screens to be replaced. They are large windows so to have someone else repair them it will be a cost to us.
Submitted by Ann Harbaugh P.O. Box 416 Bridgeville, PA 15017

We built a new home in 2002 using Andersen 400, green, vinyl clad, double hung windows. We recently noticed large openings, some in excess of 1/4", in the corners both top and bottom on the exterior frames where the vinyl appears to have opened up (pics attached). This has occurred on all 29 series 400 windows. A neighbor who has Andersen green, vinyl clad windows recently showed me where many of his frames are "spongy" at the bottom from apparent rotting. The windows also started fading right away (after I was assured by Andersen that they wouldn't). After 9 years the fading is significant. Their solution was they would paint them. I bought vinyl clad so I wouldn't have to paint, so I have delayed any decision. Anyway, these problems are not good signs for "maintenance-free" windows. I contacted Andersen by email and we'll see how long it takes to get the right attention. Anyone out there with similar problems?

We built a new home in 2002 using Andersen green vinyl clad, double hung windows. The windows started fading right away (after I was assured by Andersen that they wouldn't). After 9 years the fading is significant. Their solution was they would paint them. I bought vinyl clad so I wouldn't have to paint, so I have delayed any decision. Today we were washing the exterior of the windows and noticed large openings in excess of 1/4" in the corners, both top and bottom, on the exterior frames, where the vinyl appears to have opened up (pics attached). This has occurred on many of my windows. A neighbor who has Andersen green, vinyl clad windows recently showed me where many of his frames are "spongy" at the bottom from apparent rotting. Anyway, this is not a good sign for a "maintenance-free" window. I contacted Andersen by email today and will call on Monday.

I wish to revise my submission of earlier today. After Emailing CEO of Andersen Windows, Mr. James Humphrey, I received a telephone call from Mr. Craig Hanson on Mr. Humphrey's behalf. Mr. Hanson researched my order prior to calling, as well he had listened to the audio recording of my earlier telephone call with Andersen Customer Service Rep, Dave. Mr. Hanson assured me that my issues will be resolved and he will see to it. Two of the three items were shipped to me today, and the final item will be shipped out as soon as possible. He will follow up the order personally. I cannot ask for more, and though initially annoyed with Andersen Windows, I now offer appreciation for the company's effort to make it right.