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Amazon.com / tvshowmonster

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Guess you never know who you can count on - we thought we were dealing with amazon.com and not being farmed out to a company that sent us a centennial 12 - set dvd from china. Like the complaints i have read, my credit card was charged but when we received the dvd there was no packing slip or any paperwork indicating their refund / exchange policy like a reputable company would include with merchandise ordered. So, there was no order number or phone number for contact. There is no phone number listed anywhere on their website or the e - mail submission page. I've sent several e - mails indicating the dvd was defective and we'd like a refund but as you'd expect - they do not respond! Guess there's no way to get our money back? I was directed to this complaint website from amazon.com, so i feel sure they are aware that us citizens are having problems.


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D  2nd of Jun, 2010 by 
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Amazon does not "farm out" orders. It is clearly listed in several locations who the seller of the item is. If the item says "Ships and sold by Amazon.com" then it is from Amazon. If it says "Ships and sold by TVSHOWMONSTER" then it is shipped and sold by a third party on Amazon.com. All sellers on Amazon can be contacted via the Contact Seller link on both the seller's profile and your order history. They also have the A to Z guarantee, so you can be reimbursed if you do receive something that is defective or otherwise not as described.

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