I’m hoping that someone may be able to assist me or at least look into this situation. I’m dealing with a bait and switch situation with Amazon.com and at this point I’m getting absolutely zero assistance from their own customer service.
On October 5th I purchased an expansion pack for the Lord of the Rings Online game from Amazon, called The Mines of Moria Collectors Edition. It was available from Amazon, not their “sellers, ” and they advertised it for $9.99 plus shipping. I figured this was a really good deal and I placed my order. The total coming to $14.97.
As of October 25th, my order had still not even been shipped. I contacted Amazon customer service, via e-mail, and was told that the product is not available through Amazon and that I would need to cancel my order and purchase it from one of the “Sellers” on the Amazon product page. I was told to purchase it with Next Day Shipping. Not only does the Next Day Shipping option cost more, but the seller is selling the product for $29.95...that’s $20 more than was advertised as the original order I had made way back on October 5th!!
I then contact Amazon, via telephone, and was told by a supervisor that they were still waiting for stock to come in and that purchasing it from the “Seller” was only a suggestion. I pointed out that the e-mail I received did not say it was a suggestion, it said the product was not available from Amazon (which, on the 5th, it was perfectly available when I placed my order). The supervisor told me that the order would be shipped on the 27th when the stock arrived. I asked her who I should contact should the order NOT be filled. She said, “you won’t need to contact anyone. The order will be shipped on the 27th, I guarantee it.” As you may have guessed, the order was not shipped. I received an e-mail from Amazon telling me to contact them if I did not get confirmation that the order had been shipped by the 28th. Today is the 28th, it’s 3:29pm and the order has still not yet been shipped.
I know that to be on the “Seller” list for Amazon you have to pay a fee to Amazon. So, in any case, Amazon is conducting a bait and switch. They advertised that they had the product for $9.99 and are now attempting to force me to purchase the product from one of their sellers for $29.95. This isn’t right! It may not sound like a big deal to most people, but I want my product from them at the advertised price!