NoFlame E-Cig
Reviews and Complaints

I have had the exact situation happen to me, although so far only two payments have been taken.

Trying to contact these thieves is almost impossible.

Did you get it sorted out and if so what did you do?

How these con merchants get away with it is a mystery and it should be stopped.

I have received 2 refill packs of NO FLAME ecigs I did not order them, I don't want them as I have now stopped using all cigeretts, cancel my account and were do I return these it to, and please refund my money £59-99 thankyou.

Mr.W. Mcguffie. 30/06/17

my name is ron i also bought a scam deal i was told i only needed to pay postage which i did but when i got my bank statement they have stole a further £69.99 from my account i can, t afford this i live of my state pension i would, nt mind but i, ve seen a brand on sale for £15.00 .

The phone number I have is [protected] and the address is 1521 Alton rd. #752 Miami Beach, FL 33139 hope it helps

i bought no flame cig kit 2 mlo. ago battery will not charge up.please send replace ment battery as soon as possible...richard brown

354

4 tenth st. retsof, new york 14539.thank you much. ill be looking forward to the replacement battery whic i needf badly..

i ordered the kit a a week and a half ago, , , still no kit..please put a rush on it

Thanks Katieabc, after sending one email got reply saying all the above, i then sent second one that Katie has put above.There reply was they would send £50 back i refused and sent further email, they wanted to know what i had told bank, this morning after only 6 days all monies including the £4.95 postage has been returned, confirmation text just came from bank, i wish you all well, and hope you are succesfull, Alan Smith

I fell for this scam aswell, it was supposed to be a BT Customer Satisfaction Survey and offered a free gift for just the price of £4.95 for postage and packing. 2 weeks later they took £69.99 from my debit card! When I rang the number [protected] I was told I had to return within 14 days or be charged full price. There were no terms and conditions listed and nothing to that effect in the packaging. They are totally conning people. I am disputing it via my bank but may have to put it down to experience. Cant believe I was so gullible!

LINDA HOLMAN please read this. The survey was not from your bank. It was a phishing, or scam, email pretending to be the bank. Often, they'll pretend to be M&S, Tesco, Aldi, etc. If you haven't already done so, ring your bank, cancel your card (not your account) & ask the bank to try to retrieve the money. In the meantime, don't give up - read the comment immediately above yours about how to get your money back from them, ring them again, pointing out how they have criminally flouted UK consumer protection regulations and don't give up until they agree to give you back your money. If you're not confident, get someone else to do it for you. Forget about the 14 days - it is irrelevant what they say in their terms and conditions, because they failed to provide a box which you had to tick to agree to £69.99 and then £49.99 being deducted monthly from your account. Give them hell, but stick to the points I mention above, as they are the relevant arguments. Good luck

I was told vie a bank survey that I Had been given a FREE SAMPLE of this product i did not think that a for one moment that I would be charged £69, 99 all i was to pay was postage and packing. That £69.99 is most of my oap pension which I can ill afford to pay as it is free on NHS in uk for help with packing up smoking. when I spoke to the woman on the other end of the phone she kept insisting I give it a trail when I said that it was not for me again she said to give it a try and my refill order would be sent .I told her that i didn't or refills and I was'n't happy at being charged for a sample.again she said why don't you try it. By this time I could have got very verbal but instead I requested that she removed and cancel any orders they have put on my so called account which I also wasn't aware had been set up.I am not expecting to get my money back because these scammers know how to con and confuse people especially the elderly I ask if I where I could return the package and was told that as it was forteen days after the order was "for a FREE SAMPLE" placed I could not send it back but from the time I did the survey to the time I received it At 9.pm one evening 6 days had already passed maybe thats why the 14 dy trail wason afree trial of a repeat order that I never made. What give's them the rights to assume.

They have 3 email addresses that I am aware of, so send it to all of them:-

info@noflameecig.co.uk
info@ecigcustomerservice.com
customersupport@securecustomerservice.com

If you don't get anywhere, suggest you keep repeatedly forwarding the email – get friends to do it to – clog up their inboxes. Keep ringing and generally be as much as a nuisance as you possibly can.

Order No …..

I DEMAND AN IMMEDIATE REFUND.

You are in breach of contract – you have failed to comply with virtually all of the UK consumer protection rules and regulations - the following is a list of the main contraventions:-

Under the Consumer Contract Regulations, you have failed to provide me with pre-contract information and cancellation rights and I am writing to confirm cancellation and gain a full refund of my money back.

It is a criminal offence if you do not comply.

Practices Prohibited in all Circumstances:-

Falsely stating a product is only available for a very limited time in order to make the consumer make an immediate decision

Describing a product as 'free', 'gratis', 'without charge' or similar if a consumer is going to have to pay more than the cost of responding to the advertisement and collecting or paying for delivery of the item”

Ring any bells?

Under the Consumer Rights Act 2015, Consumers must now actively tick a box to say they agree to further payments – if they aren't made aware of further charges, they will not be liable for them.”
- No such box was provided.

By law, you are required to inform people what they are signing up for. Putting it into terms and conditions is not enough, therefore, the 14 day rule does not apply

The trader also needs to provide, or make available, a standard cancellation form to make cancelling easy (NONE WAS PROVIDED)

Failure to provide the required information, or to provide it in the way set out in the regulations, could result in cancellation rights being extended by UP TO A YEAR.

Even if legitimate pre-contract information is provided, which it obviously was not in this case, the purchaser's right to cancel an order starts the moment the order is placed and ends 14 days from the day of receipt. NO RIGHT TO DEDUCT FURTHER PAYMENT 14 DAYS AFTER DATE OF ORDER

IF YOU THINK OPERATING FROM THE NETHERLANDS MAKES YOU EXEMPT, THE FOLLOWING IS FROM CONSUMER RIGHTS ACT 2015

European Regulation EC 593/2008 on the law applicable to contractual obligations sets out the rules as to which country’s law applies to consumer contracts. It is known as the “Rome I Regulation”. It confirms that it is open to a consumer and a trader to choose the law of any country to govern their contract. Where they do not choose, if a trader pursues its activities in or directs its activities to the UK, (whether the trader is in the UK or not) and the contract covers those activities, the Rome I Regulation provides that a contract with a consumer habitually living in the UK will be governed by UK law.

Keep saying if you don't want to go to Court and be reported to the authorities, pay up.

Just when I thought I was never going to get anywhere, on the other end asked if she could put me on hold for a while. I knew then she'd cave in. Came back with the offer of a partial refund. Reject this immediately if it happens to you. Keep saying they can either pay it all back or face the consequences. After a while, you should be put on hold again & hopefully they will then agree to pay back the full amount.

Tell them you want this confirmed by email.

They will give you return numbers to affix to the parcels they think you are going to return at your own expense. Go along with this – don't say you won't. But do say you're not sending anything back until your money arrives.

My email arrived within the hour, followed by another the next day with transaction numbers of refunds. Took 3 days to be credited to my account.

Before you ring them, though, I suggest you send this email to them. During telephone conversation, keep telling them to read it.

Delete this bit first, though, if this happened to you more than a year ago. “Failure to provide the required information, or to provide it in the way set out in the regulations, could result in cancellation rights being extended by UP TO A YEAR.”

I have to say I know nothing about consumer law, but I spent ages researching and copying all the consumer regulations to find a way to get the toss pots and it worked.

HOW TO GET YOUR MONEY BACK IN UK - Will have to do this in sections, as too long for one post

First, tell bank to put a stop on continuous payment authority. Cancel your card, but not your account. A refund to your original card number will still reach your account, but no debits can be made using the old card number.

Ranting & raving at them will do no good whatsoever. They will never admit it's a scam, so there's no benefit in pointing out why it is. Instead, concentrate on all the regulations they have violated. Don't criticize the e-cigs – I wasn't asked if I'd opened them, but if they ask you, say no you haven't tried them. If you're not in the UK, look up all the consumer protection laws for your country.

Tell them to cancel your so-called contract & give you an immediate refund of £whatever.

Say something like “You have failed to comply with virtually every UK consumer protection regulation. & if you do not refund my money money immediately, I'll have no hesitation whatsoever in instigating legal proceedings against you for recovery. Not only is there absolutely no doubt that you will lose the case & have to pay all costs, just one court case sets a precedent. This will open the floodgates & you'll have to pay back everyone you've cheated who becomes aware of it. I will also report you to all the relevant authorities, including Trading Standards, Action Fraud, Advertising Standards Authority and HMRC.

Speak authoritatively & with determination. Sound confident and never hesitate. Familiarize yourself with the worst contraventions from the suggested email below so you can reel them off quickly & it doesn't sound as if you're reading it from a list.

They will repeatedly say the payments were explained in their terms and conditions. You say but nobody ever reads these.

Wait until they say that you ticked a box to say you accepted them.

Then hit them with - “But you should have provided a box which I actively had to tick to say that I agreed to further payments – no such box existed and as I wasn't made aware of further charges, you had no right to take them. By law, you have to tell people what they are signing up for. Putting it into terms and conditions is not enough. Therefore, it doesn't matter what you put in your terms – your criminal activities have rendered them invalid.

You described it as free and gave no indication that I would have to pay more than the cost of postage. This is illegal and a criminal offence in the UK.

First, tell bank to put a stop on continuous payment authority. Cancel your card, but not your account. A refund to your original card number will still reach your account, but no debits can be made using the old card number.

Ranting & raving at them will do no good whatsoever. They will never admit it's a scam, so there's no benefit in pointing out why it is. Instead, concentrate on all the regulations they have violated. Don't criticize the e-cigs – I wasn't asked if I'd opened them, but if they ask you, say no you haven't tried them. If you're not in the UK, look up all the consumer protection laws for your country.

Tell them to cancel your so-called contract & give you an immediate refund of £whatever.

Say something like “You have failed to comply with virtually every UK consumer protection regulation. & if you do not refund my money money immediately, I'll have no hesitation whatsoever in instigating legal proceedings against you for recovery. Not only is there absolutely no doubt that you will lose the case & have to pay all costs, just one court case sets a precedent. This will open the floodgates & you'll have to pay back everyone you've cheated who becomes aware of it. I will also report you to all the relevant authorities, including Trading Standards, Action Fraud, Advertising Standards Authority and HMRC.

Speak authoritatively & with determination. Sound confident and never hesitate. Familiarize yourself with the worst contraventions from the suggested email below so you can reel them off quickly & it doesn't sound as if you're reading it from a list.

They will repeatedly say the payments were explained in their terms and conditions. You say but nobody ever reads these.

Wait until they say that you ticked a box to say you accepted them.

Then hit them with - “But you should have provided a box which I actively had to tick to say that I agreed to further payments – no such box existed and as I wasn't made aware of further charges, you had no right to take them. By law, you have to tell people what they are signing up for. Putting it into terms and conditions is not enough. Therefore, it doesn't matter what you put in your terms – your criminal activities have rendered them invalid.

You described it as free and gave no indication that I would have to pay more than the cost of postage. This is illegal and a criminal offence in the UK.

Keep saying if you don't want to go to Court and be reported to the authorities, pay up.

Just when I thought I was never going to get anywhere, the on the other end asked if she could put me on hold for a while. I knew then she'd cave in. Came back with the offer of a partial refund. Reject this immediately if it happens to you. Keep saying they can either pay it all back or face the consequences. After a while, you should be put on hold again & hopefully they will then agree to pay back the full amount.

Tell them you want this confirmed by email.

They will give you return numbers to affix to the parcels they think you are going to return at your own expense. Go along with this – don't say you won't.

My email arrived within the hour, followed by another the next day with transaction numbers of refunds. Took 3 days to be credited to my account.

Before you ring them, though, I suggest you send this email to them. During telephone conversation, keep telling them to read it.

Delete this bit first, though, if this happened to you more than a year ago. “Failure to provide the required information, or to provide it in the way set out in the regulations, could result in cancellation rights being extended by UP TO A YEAR.”

I have to say I know nothing about consumer law, but I spent ages researching and copying all the consumer regulations to find a way to get the toss pots and it worked.

They have 3 email addresses that I am aware of, so send it to all of them:-

info@noflameecig.co.uk
info@ecigcustomerservice.com
customersupport@securecustomerservice.com

If you don't get anywhere, suggest you keep repeatedly forwarding the email – get friends to do it to – clog up their inboxes. Keep ringing and generally be as much as a nuisance as you possibly can.

Order No …..

I DEMAND AN IMMEDIATE REFUND.

You are in breach of contract – you have failed to comply with virtually all of the UK consumer protection rules and regulations - the following is a list of the main contraventions:-

Under the Consumer Contract Regulations, you have failed to provide me with pre-contract information and cancellation rights and I am writing to confirm cancellation and gain a full refund of my money back.

It is a criminal offence if you do not comply.

Practices Prohibited in all Circumstances:-

Falsely stating a product is only available for a very limited time in order to make the consumer make an immediate decision

Describing a product as 'free', 'gratis', 'without charge' or similar if a consumer is going to have to pay more than the cost of responding to the advertisement and collecting or paying for delivery of the item”

Ring any bells?

Under the Consumer Rights Act 2015, Consumers must now actively tick a box to say they agree to further payments – if they aren't made aware of further charges, they will not be liable for them.”
- No such box was provided.

By law, you are required to inform people what they are signing up for. Putting it into terms and conditions is not enough, therefore, the 14 day rule does not apply

The trader also needs to provide, or make available, a standard cancellation form to make cancelling easy (NONE WAS PROVIDED)

Failure to provide the required information, or to provide it in the way set out in the regulations, could result in cancellation rights being extended by UP TO A YEAR.

Even if legitimate pre-contract information is provided, which it obviously was not in this case, the purchaser's right to cancel an order starts the moment the order is placed and ends 14 days from the day of receipt. NO RIGHT TO DEDUCT FURTHER PAYMENT 14 DAYS AFTER DATE OF ORDER.

IF YOU THINK OPERATING FROM THE NETHERLANDS MAKES YOU EXEMPT, THE FOLLOWING IS FROM CONSUMER RIGHTS ACT 2015

European Regulation EC 593/2008 on the law applicable to contractual obligations sets out the rules as to which country’s law applies to consumer contracts. It is known as the “Rome I Regulation”. It confirms that it is open to a consumer and a trader to choose the law of any country to govern their contract. Where they do not choose, if a trader pursues its activities in or directs its activities to the UK, (whether the trader is in the UK or not) and the contract covers those activities, the Rome I Regulation provides that a contract with a consumer habitually living in the UK will be governed by UK law.

The UK number I gave above is correct (although it is diverted to the Netherlands) - I 'phoned them on 14th March. They have 3 email addresses - info@noflameecig.co.uk info@ecigcustomerservice.com and customersupport@securecustomerservice.com. I will put on here later how I got a full refund from these ###

I have been scammed by their free offer. I excepted the free starter kit and now am now being charged every month for a product I do not want. They are taking 49.99 out of my account each month. How do I stop these transactions?

Not sure. Do you get in touch with me?

May 6, 2013
I also have been misled and over charged by this company.

I to did the same thing...and then the next thing i knew i was being charged $79.00 a month...which has been going on for months! they certainly keep this quiet. I called them the 4th of dec 2012 and had this cancelled, i recieved a cancellation email saying that the order was cancelled...then the following friday i recieved another shipment...I sent then an email about their so called practices and i've contacted tne Better Business Bureau...and if i don't recieve a response from the company...i definitely have the money and meabs to let my lawyer handle the situation...this kind of business tactics need to be put a top too