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bad service
I have nothing but praise for Aldis. No I am not an employee but an old WWII veteran who was raised by the old school teachings.--ie., be conservative and spend wisely. Learned these traits during the Greart Depression. I have never had a bad buy at Aldis. I'm very pleased to deposit a quarter, this very much assures me that customers will return their carts and not have them banging into my car. You can't beat their chocolate candy selections, most are imported from Austria and Belgium. My only complaint is they do not have enough cashiers.
The complaint has been investigated and resolved to the customer’s satisfaction.
locked in???
I visited my first AND LAST Aldi grocery store today. I picked up three items and went to check out. Finding myself behind six people, I experienced a personal emergency that wasn't going to wait behind six customers. I rushed to put back the items, went to leave, and there was NO EXIT OUT OF THE STORE BEYOND WAITING IN THE LINE AND GETTING CHECKED OUT. I eventually had to go UNDER a metal barrier between (all empty) checkout stands to get out of the store, and bumped my knee on the hard floor in the process! If I had been physically disabled, this would not have been an option. WHO DO THEY THINK THEY ARE?
Since when, outside of certain heavily regulated institutions such as a federal maximum security penitentiary, are visitors LOCKED INSIDE STORES? Someone not so nice who can't scramble under a barrier is going to need to get out someday, not via the checkout line. And perhaps someone ELSE might try to come down on Aldi for racial profiling--I'll bet a half of a grasshopper in a can of spinach (yes, I read this on another complaint site!) if I stopped by Aldis not located in Baltimore City, I could waltz in and out with ease. Oh, and if you want to contact them (I had ALL intentions of being civil, giving them a chance to explain) by phone or e-mail, hang it up; they only offer a SNAIL MAIL ADDRESS, PROMISING A TIMELY REPLY. BUT THEY SURE DON'T MIND ASKING OVER AND OVER AGAIN FOR MY E-MAIL ADDRESS! The year is 2010, and there is NO WAY ANYONE is going to tell me that it is more cost and manpower efficient for a corporation to receive SNAIL MAIL and respond to it than E-MAIL. GET WITH IT, ALDI.
In the future, I'll keep any discount grocery shopping I need to do for Save-A-Lot; it might not be the fastest place, but at least I can leave when I want to! And just so you know, Aldi, $2.69 for THREE LEMONS is NOT A DISCOUNT. THANK GOD FOR ETHNIC GROCERY STORES (IESPECIALLY NON-EUROPEAN).
The complaint has been investigated and resolved to the customer’s satisfaction.
"I picked up three items and went to check out. Finding myself behind six people, I experienced a personal emergency that wasn't going to wait behind six customers."
So you ### yourself?
poor food quality
This is a copy of the letter that I sent to Aldi's Corporate HQ: Aldi www.aldi.com 2080 Main Street Batavia, IL [protected] November 27, 2009 To Whom It May Concern: My husband and I purchased some of your shrimp at the closest location to my home… 351 Logan Lane Baden, PA 15005. We made the first batch and I got so sick that I spent November 11th through...
they dont order enough items
I am tired of going through aldi's adds and making a list of the things i want cause most of the time you go to get them at any of these locations you will not get what you are going for .. I live 30-40 minutes away from all these aldi stores so i have a drive to get there then when we get there none of the things i want are usually there. Then i drive to another one 30-40 minutes away and it is the same thing. I am usaully a very devoted shopper there but there is only so much you can take i am just about to become a walmart shopper at least they have the items they advertise.. a little tip for future add shoppers there dont get your kids excited about going there to get something they want in the add.
The complaint has been investigated and resolved to the customer’s satisfaction.
letter
I have been shopping at Aldi�s since they opened their store in Wausau Wil . I am not a double your money back guarantee, gimmick, sort of guy. However I think you should know when a customer is not satisfied and I am not.
Over the years I have been disappointed by the purchase cornflakes that turned your milk green (we ate them and they weren�t bad, but that is unusual), Sardines that were full of eggs, (they were really bad, like old crunchy caviar gone bad) threw away 12 cans of them, and spaghetti sauce that tasted like lemons(we threw that away with a pound of browned ground beef, a pound of sautéed mushrooms, chopped onion, and a chopped green pepper) and ate our spaghetti with butter that night. Over the years there has been dozens of products that were off a little, not just right if you know what I mean, but we ate them any way because we only went to town ounce a month and that was all we had.
I have raised 5 kids on Aldi�s food. They are all adults now, and say they would starve, before the would shop at Aldi�s. I still do but I am real careful about what I buy and I don�t spend much.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a box of generic Bisquick from Fond du Lac, Wisconsin. When I opened it today, I found that it and the box where infested with live bugs. Needless to say, I had to clean out my cupboard and threw away like $100 worth of food just to be safe. Ridiculous and disgusting!
those came from walmart not aldi its not one of their brands...
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I was shopping at Aldi in Lancaster, Ohio today, we only have one location. I can never remember a quarter for the cart and rarely carry cash much less change. So, I long ago solved this problem by having a quarter with a hole drilled into attached to my key chain. I put it in, get my cart and when I am done shopping I put the cart back and viola! I have my keys back. In my opinion no harm no foul and I don't have to remember to bring a quarter. Meanwhile, today I am checking out the male manager starts to pull up another cart to put my groceries in. Now, my cart was empty and I was pushing it toward him so he didn't have to get up. I said no, my keys are attached too this one and I need for you to use it. Suddenly this man began screaming! "I don't ever wanna see this again, these devices cost a hundred dollars a piece! Don't you ever come into my store again and do this!" The whole store was crowded and everyone was looking as if I had done something wrong. I said "what is the problem?" He still very loud said "you jammed a key up in their, if you ever come back her and don't want to use a quarter come in and ask if someone will give you a quarter!" I was mortified and didn't not either want to start crying or punch the guy straight in the face so I hesistated, before I said anything. I said "you do realize that is real quarter in there and not a key?" If he'd bothered to look he would have seen that. His reply was, "well, just don't do it again in damages my carts". I was mad, I neeeded the groceries and didn't want to have to go elsewhere so I just let him ring me out and took them out the door. I didn't even stop to bag them in the store. I bagged them at my trunk and took the cart back. When I was taking the cart back so I could release the quarter along with my keys and older man stopped me and wanted to know what I did to have that guy act like an ***. I told him the story and showed him the quarter. He said if I were I'd march back in there and show that [censored] that quarter. So I did, he didn't apologize his only reply is don't do it again. I don't know what his problem is but, I will to continue to tell this story until I get an apology.
Me and my husband went to an Aldi for the first time on 12-11-10. Clermont Florida. My employee's raved about it and said prices where great. Why not we thought, so lets try it. First off the store is small we knew that, items are limited we knew that. Bag your own and pay for your cart, we knew that. So why the fuss? Well the customer service sucks! The cashier didn't speak a word to us, she was ringing stuff up so fast and throwing it into our cart. She never looked once over at the cart, she never paid attention to all the can goods, crushing anything important, nor did she notice my husband frantically trying to bag stuff as she kept hitting his hands with can goods. All said and done, we had 7 can items dented, chips crushed, crackers broken and a bruise on my husbands hand. In the end she said " one hundred ten dollers and thirtysix cent, slide your card there" That is all she ever spoke to us. It was a horrible check out experience. My husdand later said to me in the car. "Really to save a few bucks?" I compared recepits with Wal-Mart and it's really a few bucks we saved. I'll pay more just for the customer service. I don't think my husband will be going back.
Ginger
I am an employee at Aldi and why I agree with 99% of what I've read so far I would like to put my 2 censt in. Why is it that any other company dont allow there managers to fratanize with there employess but at my Aldi only certain 2 cashiers play volleyball woth her, and the same 2 go to her house for girls night, and the same 2 dont like to work weekends or nights so the manager says we need to hire someone else. Or how about the poor girl who came in and ask the store manager for an application and she told her " we are not hiring right now but I can give you one" and the funny things is why if we are not hiring did we just have an interview the day before? Oh yeay thats because the interview was the assistant managers sons girlfriend. hmmmm more favortizim.
hi there i went shopping at aldi at cowra nsw on Friday 2.4.10 i went and bought 2 packets of out of date chocolate that were ment to be 1.oo per pack i was charged 7.00 when i was ment to be 2 bucks im not happy at all i would like to know who is going to take responsibility for this i would like my shopping money refunded this is the third time ive been ripped off from the same store and its the last time its i will be reporting this to fair trading enough is enough it is a sleazy way to make money thease bumms should have benn put in the bin they were not fit to eat i had to frow them away
[protected] Customer Service number for ALDI. Wrote a letter to Aldi and they did a reverse look up on my address to find my phone number. They have now been calling 2x a day for the past four days and I have no interest in talking to them on the phone. They don't provide phone numbers for their staff yet they can stalk me down? They can write me a letter if they have something to say.
After being told by the surly cashier that it is Aldi's policy to throw the items for which I am about to give him money and that I am not being forced to shop at aldi's so I can go some place else...(this is not a lie!) I asked to speak to the manager..lo and behold, he was the manager and continued to be rude and uncooperative. after much searching, i did finally find a phone number for Aldi's Mr Juliet Division( located in Tennesee...I live in Al) on line and did speak to someone in customer service. look on your reciept to see what divison you are in and try searching with that information. fyi: [protected] Stephanie Watkins was very polite and promised she would have the district manager call me with 2 days. I am rethinking my loyalty to this store that has made it's owners billions of dollars. I don't need to buy cheap milk and butter all that badly and will save myself the inevitable trip to a real grocery store to pick up the items that they simply don't stock or i refuse to subject my family to...
I appreciate that value that one finds at Aldi's. Still, I would like to know the origon of some of the Aldi products. The toilet paper (12 rolls for $4.79) has bugs. I noticed little bugs crawling around my usually bugless floor. I put the remaining ten rolls in the bathtub for later inspection. Later, I discovered the teeniest, tinest bug...on only one roll but I'll keep looking and will probably purchase paper products elsewhere in the future. And, where oh where does the cat food originate?
I was just reminded by another complaint, Aldi is also very good at advertising things in their newspaper ads that don't seem to be in the stores when you get there. If they advertise a good deal on a camera, for example, don't count on seeing any in the store even if you go early. They always say "oh we had them, but the sold out immediately". I wonder if they only had two of the items in stock.
warranty on televisions
On August 29, 2006 I bought a Magnum 42" Plasma Television with a three year warranty from Aldi in Spain. On October 13, 2008 the television lost it's picture and the odor of smoke appeared to come from the back of the television.
I contacted Magnum Service Center as required by the warranty only to be told that these TV's have a problem and the parts are not currently available, but that they would order a delivery company to collect the television in the next weeks about a collection date. A month later, I have no television and no pick=up date has been given. Surely I am due a refund from Aldi for selling a defective product with problems that seem to be unrepairable. service?
terrible service!
Paul Goldstein is the owner of Alde chimney and fireplace .This company has closed due to many complaints to the Dept consumer affairs. he worked with my company till i found his ways to be unethical and his means of lying to costumers for self gain. He brought our company down with many law suites that we have had and hire lawyers to correct the problem...
Read full review of Aldi and 36 commentsAbout Aldi
One of Aldi's key strategies is its focus on private label products. The company sources its products directly from manufacturers, cutting out the middleman and passing on the savings to customers. This allows Aldi to offer a wide range of products at prices that are often significantly lower than those of its competitors.
In addition to its private label products, Aldi also offers a selection of branded products. However, the company is highly selective about the brands it carries, choosing only those that meet its strict quality standards. This approach has helped Aldi build a reputation for offering high-quality products at affordable prices.
Another key aspect of Aldi's business model is its focus on efficiency. The company operates with a lean staffing model, with stores typically staffed by just a handful of employees. This allows Aldi to keep its overhead costs low, which in turn allows the company to offer lower prices to customers.
Aldi is also known for its unique shopping experience. The company's stores are designed to be simple and easy to navigate, with products displayed in their shipping boxes rather than on shelves. This approach helps to keep costs low, as it eliminates the need for expensive shelving and display units.
Overall, Aldi has built a successful business by focusing on quality, efficiency, and affordability. The company's no-frills approach to grocery shopping has resonated with customers around the world, making Aldi one of the most successful supermarket chains in the world.
Aldi Customer Reviews Overview
Another positive aspect of Aldi is its efficient and speedy checkout process. Customers have reported that the checkout lines move quickly, which is a big plus for busy shoppers. Additionally, the store has a user-friendly website that allows customers to easily find products and place orders online.
Aldi's customer service has also received praise from customers. The staff is friendly and helpful, and they are always willing to assist customers with any questions or concerns. The store also offers a satisfaction guarantee, which gives customers peace of mind when making purchases.
Overall, Aldi is a great option for customers who are looking for affordable and high-quality groceries. With its wide range of products, efficient checkout process, and excellent customer service, it's no wonder that Aldi has received positive reviews from customers.
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- Provide detailed information about your experience with Aldi. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.
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Ensure you follow these steps carefully to effectively file a complaint against Aldi on ComplaintsBoard.com.
Overview of Aldi complaint handling
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Aldi contacts
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Aldi phone numbers1800 991 8281800 991 828Click up if you have successfully reached Aldi by calling 1800 991 828 phone number 11 11 users reported that they have successfully reached Aldi by calling 1800 991 828 phone number Click up if you have UNsuccessfully reached Aldi by calling 1800 991 828 phone number 7 7 users reported that they have UNsuccessfully reached Aldi by calling 1800 991 828 phone number22%Confidence scoreIreland132 534132 534Click up if you have successfully reached Aldi by calling 132 534 phone number 6 6 users reported that they have successfully reached Aldi by calling 132 534 phone number Click up if you have UNsuccessfully reached Aldi by calling 132 534 phone number 4 4 users reported that they have UNsuccessfully reached Aldi by calling 132 534 phone number20%Confidence scoreAustralia+49 201 859 3319+49 201 859 3319Click up if you have successfully reached Aldi by calling +49 201 859 3319 phone number 0 0 users reported that they have successfully reached Aldi by calling +49 201 859 3319 phone number Click up if you have UNsuccessfully reached Aldi by calling +49 201 859 3319 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +49 201 859 3319 phone numberGermany+1 (630) 879-8100+1 (630) 879-8100Click up if you have successfully reached Aldi by calling +1 (630) 879-8100 phone number 0 0 users reported that they have successfully reached Aldi by calling +1 (630) 879-8100 phone number Click up if you have UNsuccessfully reached Aldi by calling +1 (630) 879-8100 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +1 (630) 879-8100 phone numberUnited States+44 800 042 0800+44 800 042 0800Click up if you have successfully reached Aldi by calling +44 800 042 0800 phone number 0 0 users reported that they have successfully reached Aldi by calling +44 800 042 0800 phone number Click up if you have UNsuccessfully reached Aldi by calling +44 800 042 0800 phone number 3 3 users reported that they have UNsuccessfully reached Aldi by calling +44 800 042 0800 phone numberUnited Kingdom+43 570 303 5500+43 570 303 5500Click up if you have successfully reached Aldi by calling +43 570 303 5500 phone number 0 0 users reported that they have successfully reached Aldi by calling +43 570 303 5500 phone number Click up if you have UNsuccessfully reached Aldi by calling +43 570 303 5500 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +43 570 303 5500 phone numberAustria+45 88 803 500+45 88 803 500Click up if you have successfully reached Aldi by calling +45 88 803 500 phone number 0 0 users reported that they have successfully reached Aldi by calling +45 88 803 500 phone number Click up if you have UNsuccessfully reached Aldi by calling +45 88 803 500 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +45 88 803 500 phone numberDenmark+36 23 504 680+36 23 504 680Click up if you have successfully reached Aldi by calling +36 23 504 680 phone number 0 0 users reported that they have successfully reached Aldi by calling +36 23 504 680 phone number Click up if you have UNsuccessfully reached Aldi by calling +36 23 504 680 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +36 23 504 680 phone numberHungary+386 18 346 600+386 18 346 600Click up if you have successfully reached Aldi by calling +386 18 346 600 phone number 0 0 users reported that they have successfully reached Aldi by calling +386 18 346 600 phone number Click up if you have UNsuccessfully reached Aldi by calling +386 18 346 600 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +386 18 346 600 phone numberSlovenia+34 900 902 466+34 900 902 466Click up if you have successfully reached Aldi by calling +34 900 902 466 phone number 0 0 users reported that they have successfully reached Aldi by calling +34 900 902 466 phone number Click up if you have UNsuccessfully reached Aldi by calling +34 900 902 466 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +34 900 902 466 phone numberSpain
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Aldi emailsimpressum@aldi-nord.de100%Confidence score: 100%Supportdatenschutzbeauftragter@aldi-sued.de100%Confidence score: 100%datenschutz@aldi-nord.de100%Confidence score: 100%datenschutz@aldi-sued.de100%Confidence score: 100%
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Aldi headquartersEckenbergstraße 16 + 16A, Essen, Illinois, 45307, Germany
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Most discussed Aldi complaints
terrible service!Recent comments about Aldi company
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