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Aldi Customer Service Phone, Email, Contacts

Aldi
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www.aldi.com
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1.4 287 Reviews

How responsive is Aldi's customer service?

20 Resolved
247 Unresolved
Very poor 🤒
We don't know much about how Aldi handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Aldi and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Aldi reviews and complaints 287

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Newest Aldi reviews and complaints

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7:51 am EDT
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Aldi in-store product pricing, regent street, leeds.

ALDI Customers are Not Bar code scanners! Stop Misleading!
ALDI prize themselves on Selling product Cheaper and better, a fast and ever growing company. But are they Misleading customers over price?

After a humiliating experience of finding I had been overcharged twice the price for a product in the New Leeds ALDI Regent street store and an assistant manager telling me and forcefully showing me buy forcing another box of products into the same wrongly priced shelf hole, “I’ve done consumer law too and it does not matter where we put it as long as the bar codes are correct!” 

ALDI customer service stated under some spurious 2015 law as long as their products hold the correct bar codes they somehow can be put anywhere even if the price showing is incorrect!

I contacted ALDI customer service back and again their ALDI UK Mr Giles Hurley Managing Director the later has failed entirely to respond to the aggressiveness of the ‘Assistant manager’ who totally humiliated me in-front of my colleague and about 15 other shoppers etc and why ADLI feel we the Consumers / Shoppers are Computers able to scan Bar codes!?

I explained to ALDI Customer service and ALDI UK Mr Giles Hurley Managing Director that Consumer protections regulations state Misleading selling practice are Not permitted. That Your incorrect prizing in this store is consistently wrong we have since found, and misleads customers to pay far more, From Cheese Cake to Mouthwash etc.

After being ignored further from both ALDI UK Mr Giles Hurley Managing Director and further from ALDI customer service I have reported this store to Trading standards over Consumer protections regulations state Misleading selling practice are not being upheld properly.

I have also reported this store over their   assistant manager who was very rude, bullying, condescending and intimidating indeed humiliating to me in front of approx 15 shoppers etc  including my Colleague who stands as a witness. 

 I am not happy with ALDI initial Customer service response and I sincerely feel that ALDI selling practices are misleading.

I asked appropriately if they were a member of a ADR scheme ? Plus Do ALDI have a complaints process? Both with the Misleading selling practices they chose to Ignore!

Indeed its the very first time any company CEO / Chief Executive and their PA etc have chosen to Ignore my Concerns which says a lot about this company how it values my Custom!

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7:51 pm EDT

Aldi not living up to their word

I aldi the survey on the back of my receipt about the bad food and service I received at the lee Blvd location in Lehigh acres I received a call back from the district manager and he told me he informed the manager to replace my food so I come today to get my replacement food and to purchase more items and was told basically I was a liar that the district manager didn't call me and say that I'm so furious right now that they don't keep there word so I was lied to about my name being placed in the book to habe my meals replaced. Which was 3 of the 4- $4 two jr bacon cheese meals and one of the blt chicken with fries and drink and nuggets and a baked potato with broccoli and cheese ! So again I have to take time out of my day to make another complaint beside they always. Have issues with the frostys either there is none or were out of vanilla or chocolate or machine down please someone get this location corrected

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3:43 pm EDT

Aldi customer service

I had a very bad experience at this store. I've been at this Aldi location for about 3 months and I'm not sure I want to return. I was in the check out line with my 2 daughters and the cashier Kelly addressed my 10 yr old daughter with an attitude, she told her with a very mean look that if she threw something at her one more time, and yelled stop throwing stuff at me, I observed waiting for a laugh or smile because I thought she was kidding but she rolled her eyes, I spoke to the manager and she just brushed me off and said I will talk to her and I insisted that she talked to her in front of us and make her apologize because that was very inappropriate, she should not have addressed my or any 10 yr old like that, she should've said something to me or said it nicely, the manager walked over and said these people said you were rude and want you to apologize and she did but rolled her eyes, the manager took her to a back room. I really do enjoy shopping at Aldi and I'm very upset this happened. I really hope this matter is taking care of.

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8:09 pm EDT
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Aldi will & jess ready to roll white icing

My name is Mr. Maurice Anderson.
On Sunday 18th July 2017 I had a problem with a product I bought from your store.
I recently bought 12 tubs of this product recently at Aldi in Corio Victoria.
The Best Before date is: 30/5/2018. Batch No: 682037
I do all sorts of cakes from Wedding Cakes, Birthday Cakes, Baptisms etc.
I tried to knead this and it was so hard I couldn't do it. I am a male and have pretty good arms when it comes to doing this. But even I couldn't do it. I divided to do it into half and do it that way. It was still so hard to do. I tried putting it back together and it wouldn't go back together. I tried another 2 containers and one seemed to work but when I put it on the cake it just would work. I had to throw out 5 tubs. I had to go to Woolworths and buy the ready to roll icing from there. I had no problems with theirs. I gave 2 to my daughter who also makes Birthday Cakes and she had the same problem.
I would like a FULL refund for all my 12 containers. I didn't keep my receipt as I thought that these would be fine.
Please can you help me as I think 12 tubs were a lot to loose.
Thank you
Mr. Maurice Anderson

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10:18 am EDT
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Aldi complaint?? no way!!

Aldi's just reopened in Kingston PA. I went in for the first time yesterday . I was sooooo happy to see it is so similar to Bottom Dollar which use to be my favorite store ! I heard that Aldi's did buy up the bottom dollars and they brought back some brands that only bottom dollar carried.like the almond cranberry chicken salad..o my ! I've never had a bad experience at Aldi's. Employees always friendly and helpful. Never had an issue with "low quality" food either.. I for one am thrilled they are back !

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1:12 pm EDT

Aldi ratten furniture

A suppose sale on today with ratten furniture. Tried five different stores in my local area. Only to be told they'd sold out in every store I'd visited Before 9am. So how can it be a sale if so little stock. Or the staff had brought them before opening at 8am. The whole thing was a conspiracy to get people in store to shop. Will never be using any Aldi for the forseable future

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6:20 pm EST

Aldi casa barelli pasta bake, creamy tomato and basil, 500g

I opened a jar of the pasta bake and noticed it has white mould inside.
This is the 2nd jar I have opened this week of which also had mould in it.

I opened it on the 12th of february. 10am.

I would like a refund.

I dont think this is very good opening 2 jars and both of them having mould in them.
Its very bad on your side and it shouldnt be put on the shelves if it has been opened.

I was very dissapointed to open a jar and not be able to use it. Especially it happening 2 times. I am yet to check the rest of my jars. Very annoyed.

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10:38 am EST

Aldi fit and active stuffed sandwiches

I have been buying these for the past couple of years and they were really pretty good compared to lean pockets. Then recently you changed them. They are now a lot more fattening, greasy and taste nasty. They are not fit to eat and a horrible waste. Please consider going back to the way they were done before or you will lose a lot of business. I for one will not be buying them any more unless they go back the old way

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3:18 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Aldi - fire roasted diced tomatoes

I bought 2 14.5 oz cans of diced tomatoes about 2 weeks ago. Yesterday I was making spaghetti. I opened up the first can to find burnt pieces floating on top and all through out the can. The 2nd can was the same way. I am so pissed, I had to go to the store and buy more to finish my dinner. I have use this and other Happy Harvest products for yeas a have...

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6:02 am EST

Aldi security guard

I have nothing good to say about this terrible store Aldi. I've been there twice and every time they turned my life into a real nightmare. Last time I've been there their security guard asked me to open my bag and show what was inside. When I opened my bag he found an empty bottle of water and asked me to follow him. He said he'll call the police because I stole from their store and locked me in a small room! I had to call my husband for help and when he arrived he had a conversation with the store manager who said that was a terrible mistake. They let me out and apologized, but I will not forget about what happened! Horrible service! I hope they'll fire that terrible security guard!

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5:30 pm EST

Aldi roasted pumpkin seeds with sea salt

I purchased some Southern Grove roasted pumpkin seeds with sea salt from Aldi on December 1, 2016. After purchasing the seeds I saw that peanut oil was used. I am wondering why they would use peanut oil on pumpkin seeds when seeds crate their own oils. I have a condition called G6PDD that makes peanuts and other nuts and seeds, their oil and other products made from or with them hazardous to my health as well as the health of 70, 000 other Americans. I purchased the pumpkin seeds as a healthier alternative for myself. Now I can't purchase them at all because of the use of peanut oil. Unless Southern Groves starts to roast their seeds without peanut and other oils. To learn more about the oils that could affect your consumers visit g6pddeficiency.org/wp/2014/11/19/cooking-oil-contributing-oxidative-stress/#.WENquOIMHqB

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2:02 pm EDT
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Aldi puraqua purified water 20 fl oz

I bought a case of water at Aldi PurAqua purified water 20 fl oz it tastes weird awful like heir is chemicals in it and its discolored not clear like water should be! My family and I wont drink them dump them down the sink. I spent money on this case of water. Its going to make people feel like drugs or something in the water.

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GumBoocho
, US
Dec 11, 2017 4:08 pm EST

Label says like "distilizeration" - but not "distilled water.' I had an Aldi Manager argue tooth & nail that it was distilled. I am trying to find out now if it is distilled; I don't think so. Taste of water is subjective. For example, my grandparents lived in a small town where the water was hard. I didn't like the taste at first, but soon got used to it. It could be that water you don't like the taste of is water you are not used to. The "bad taste" could be from minerals that are good for your bones. Water with all minerals removed would be bad for our health. So you might try drinking it a while to get used to it. On the other hand, since this is "purified water" and not SPRING water, I would not expect it to have a mineral taste. But I think that legally they could just run water out of the tap & through some very simple filter & then call it "purified water." So generally I don't buy that, but spring water.

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5:25 pm EDT
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Aldi southern grove mixed nuts

I have been buying these nuts for a very long time. They have always been the best quality and mixture of nuts I have ever found for the money. Lately, for like the past few months, when I buy them at ALDI, there are no (or one) Brazil nut and NO Filberts although they are both listed on the can. They are also my very favorite ones in the can. Please, Southern Grove, go back to the mixture you had before. Thank you, Karen in Tennessee

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3:21 pm EDT
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Aldi unfriendly employees closing store early

Went to local Aldi store in Pekin, Illinois where I have been long term
customer (> 5 years).
Arrived at 7:58 PM to get German chocolate.
Employee was locking entrance and stated that their store clock stated
time was 8 PM. Verified correct time noted above by my cellphone.
Would strongly encourage new management/franchise owner at
Pekin site. This does not occur to me in stores in East Peoria,
Peoria.
Am business owner myself. Would NEVER treat customer esp loyal
customer as per the above.
Store in Pekin with multiple problems. Merchandise often out, not
stocked. Employee performance marginal in general.
I am used to Aldi from 8 years spent in Germany.
Am very sad to have to pen note like this. Date above incident 05/20/16.
If you chose, could identify above employee noted above. Would
terminate immediately if my employee

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Juggalo Razzam
, US
May 25, 2019 7:30 pm EDT

🖕🤔🖕 don’t be a [censored] and enter a business within 10mins if closing.

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R
6:31 am EST

Aldi the owners misled their customers with wrong advertisement and fake flyers

I recently got the flyers from Aldi’s Grocery Store and there was special price for the couple of products. When I went to the first store, they didn’t have these products at all. The sales person said that they ran out of the chicken breasts and coffee. Ok, I went to the second store and the situation was almost the similar. They have these products, but the price wasn’t special.

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7:53 am EST

Aldi food quality

The quality of the food at Aldi's had dropped significantly. It does not last at all. Seems they are not switching out old merchandise with new as it deteriorates. I have shopped there for over 20 years and have watched the changes from being family friendly to yuppie ville with all the upscale foods. Problem with that is they are removing the reliable staples for more upscale ones. Who on food stamps needs to buy most of the items they now carry? I used to fill a cart for a family of 5 for under $100. Of course times have changed and so has pricing but you would at least expect the items that you purchase to last more then a few days.

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6:58 pm EDT

Aldi not much chocolate ice cream

We purchased Sundae Shoppe Neapolitan Ice Cream at Aldi's in Alcoa, Tennessee on 8/4/2015. When we first opened the container, it looked like it was mostly Strawberry and Vanilla. We assumed that as we scooped deeper, that more Chocolate would be visible. This did not happen, even as far as the bottom of the container. The ratio we thought should be fairly equal, like 33 and 1/3% Strawberry, 33 and 1/3% Chocolate, and 33 and 1/3% Vanilla. But it ended up more like 40% Strawberry, 20% Chocolate and 40% Vanilla. It doesn't sound like that big of difference, but when your the one that eats mainly Chocolate, it looks like you don't get much. And I'm the one that LOVES Chocolate, I am NOT very happy. But I thank you for taking time to read my complaint. And I hope this issue can handled, and avoided in the future.

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2:58 pm EDT
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Aldi pickpockets roaming store

This review is about Aldi Cleethorpes Road Grimsby as of May 2015. This store absolutely disgusts me, There is a gang of pickpockets operating in the store and they tried to thieve from my shoulder bag. Whilst this is happening the "security guard" is watching and doing nothing, do they only move if Aldi food is being thieved? These pickpocket thieves roam the store I saw 3 or 4 of them, they had baskets so they pretend to be shopping whilst they loiter looking for targets. This attempted theft has been reported.

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4:25 pm EST

Aldi majority of box are burnt

I take my mom to Aldi's every week and we both by 'Savoritz Cheese Baked Crackers'. She is elderly and only buys one as opposed to me buying two boxes. Not only have I turned my friends on to your product but actually I can eat almost both boxes by myself. I cook with it using it as a crumbled topping on several dishes. I buy your cheese crackers because I prefer your's to ' Cheese It's'.
MY COMPLAINT IS:
I had to open three boxes this week because of the number of burnt crackers in the pkg. The last two that I opened were two-thirds burnt. In fact the second box I may have only gotten 15 decent crackers in the box. Needless to say the remainder of both boxes were thrown down the trash chute. Today I really want some so I broke down and opened it. The third had only about 10 bad ones but as I poured more out of the box into a bowl, I picked out the edible one and had to throw the remainder out. Have you ever tasted a burnt one, they are really bad tasting. Now this week I'm not sure what to buy. Can I get some feedback?

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Kim Grinstead
, US
Jul 28, 2021 9:16 am EDT

If a picture says a thousand words, then my crackers are definitely on the burnt side of things! What an embarrassment for me to serve at a party!

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Suzanne Frack Castano
, US
Oct 14, 2020 1:43 am EDT

Hi, I also always shop at aldi and love the food but recently I bought 2 boxes of the cracked black pepper triscuits and they are both plain . Nothing on them at all. I've bought them lots of times and they were great.

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hdmi
, US
Apr 05, 2020 12:09 am EDT

I got a box with damaged inter packaging . probably a thin sheet or a hot spot in molding process. Thought there might a place to declare .

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Pat Savoy
, CA
May 15, 2018 2:40 pm EDT
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Your Savoritz Cheese Crackers are the best crackers I've ever tasted. I bought a couple of boxes while I was down in South Carolina at the Aldi Store. I didn't open one box so I brought it home with me. I was wondering, is there any way I can purchase these delicious crackers in my area. I live in Wasaga Beach, Ontario, Canada. If I'm not able to purchase these crackers in Canada, I guess I will have to wait until next year when I'm back down in South Carolina.

Please advise.

Many thanks,

Pat Savoy

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1:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aldi offensive content

The recently shown tv advert for Aldi has really offended me and a few others that I have spoken to. Showing a man brushing his teeth dropping the toothbrush into a toilet and instead of throwing away he changed the toothbrush with his partners and placed the toothbrush into their holder? I understand the concept of swooping supermarkets but the hygiene and honesty / decrepit on does not advertise the correct message to encourGe new customers instead it gives the wrong message and it is disgusting behaviour and dishonest. Not good for adults or children's viewing. I am a regular shopper with Aldi but this advert is not funny at all.

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grumpyyoungwoman
, GB
Jan 18, 2015 3:09 pm EST

I really don't see how you find it offensive. It is a light hearted advert. I would be very surprised if somebody decided to use that as an example of good oral hygiene.

Aldi In-depth Review

Overview: Aldi is a well-established grocery store chain known for its unique business model and industry presence. With a focus on providing high-quality products at affordable prices, Aldi has gained popularity among budget-conscious shoppers.

Product Range: Aldi offers a diverse range of products, including fresh produce, pantry staples, household items, and even specialty items. The quality of their products is generally good, with many customers praising the taste and freshness of their offerings. Additionally, Aldi often introduces exclusive products that are not available in other stores, adding to the appeal for shoppers looking for something unique.

Pricing: Aldi's pricing strategy is one of its key strengths. They consistently offer competitive prices that are often lower than their competitors. This affordability makes Aldi an attractive option for budget-conscious shoppers. Furthermore, Aldi frequently runs discounts and promotions, allowing customers to save even more on their grocery bills. While they do not have a loyalty program, their low prices and regular deals make up for it.

Store Experience: The overall shopping experience at Aldi is generally positive. The store layout is simple and efficient, making it easy for customers to navigate and find what they need. The stores are typically clean and well-organized, creating a pleasant shopping environment. However, some customers have reported occasional issues with long checkout lines during peak hours. In terms of customer service, Aldi's staff is known for being friendly and helpful, ensuring a smooth shopping experience.

Online Shopping: Aldi's online shopping platform provides convenience for customers who prefer to shop from the comfort of their homes. The website is user-friendly, allowing customers to easily browse and select products. However, it's worth noting that Aldi's online selection may be more limited compared to their in-store offerings. Delivery options are available, and customers have reported prompt and reliable service. Aldi's customer support is responsive and helpful, and their return policies are fair and accommodating.

Sustainability: Aldi has made significant efforts towards sustainability and environmentally friendly practices. They have implemented initiatives to reduce waste, such as encouraging customers to bring their own bags and offering reusable shopping bags for purchase. Aldi also focuses on ethical sourcing, ensuring that their products meet high standards of quality and responsibility. Additionally, Aldi supports local communities through partnerships with food banks and charitable organizations.

Customer Reviews: Customer reviews for Aldi are generally positive. Many customers appreciate the affordability and quality of the products, as well as the overall shopping experience. Common positive feedback includes praise for the fresh produce, low prices, and friendly staff. However, some customers have expressed concerns about occasional product availability and long checkout lines during busy periods.

Comparison to Competitors: When compared to other grocery store chains, Aldi stands out for its competitive pricing and wide range of products. While some competitors may offer a larger selection, Aldi's focus on affordability and quality sets it apart. Additionally, the store experience at Aldi is often praised for its simplicity and efficiency, making it a preferred choice for many shoppers.

Corporate Social Responsibility: Aldi demonstrates a commitment to corporate social responsibility through various initiatives. They actively engage in charitable donations and community involvement, supporting local organizations and initiatives. Aldi also prioritizes employee welfare, providing fair wages and opportunities for growth within the company.

Conclusion: Overall, Aldi offers a positive shopping experience with its affordable prices, good product quality, and commitment to sustainability. While there may be occasional drawbacks such as long checkout lines or limited online selection, the benefits outweigh these minor inconveniences. We recommend Aldi to budget-conscious shoppers who value quality and want to support a grocery store chain that prioritizes sustainability and community involvement.

How to file a complaint about Aldi?

Here is a guide on how to file a complaint against Aldi on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the platform.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Aldi in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Aldi. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Aldi on ComplaintsBoard.com.

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