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Aldi Complaints 270

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2:42 am EST
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Aldi Brown junk floating inside sealed bottles

Purchased 8 case's of PurAqua Spring Water...Today noticed that some brown particles floating in an sealed and closed bottle...Had consumed about half the case of water (24 bottles). The remaining bottle all had the particles floating in them...What is this? Is the water safe to drink? I looked at another case of water...and it apears to be okay or the particles are to small to be seen...Is there quality control during the bottling process? I know the water is cheap as it should be but it should also be safe to drink by anyone.

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Nitaaa
US
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Jul 11, 2017 1:57 am EDT
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The floating black stuff inside the gallon Spring water bottle:

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Nitaaa
US
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Jul 11, 2017 1:54 am EDT
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James, my husband noticed this "junk" today in serveral gallon bottles of the Aldi Spring Water. We still had some of them left over from earlier this year. I had made coffee with one of the bottles this morning and didn't notice the black flakes! It was almost half empty, when he noticed it this evening. So I grabbed a new - still sealed - gallon bottle and the black stuff was floating in there too. The third bottle the same. I will pour the water in my plants outside. The black stuff almost looks like floating mucus or slime. Very gross :( Now I think that this is the reason why it was pulled out of the shelfs at our local Aldi! :/

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TAMMY2b1
US
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Nov 28, 2016 11:35 am EST

@James Douglas: NEVER buy anybody's SPRING water. That water could be straight from the toilet after someone has defecated and then sold to us as Spring water.
It's not tested and there are no laws protecting us. Buy a PURIFIED WATER.
GOD BLESS

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Come See
Dallas, US
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Jan 16, 2022 7:11 pm EST
Replying to comment of TAMMY2b1

You don't know if Purified Water is safe either. We just have to take our chances, that the companies are telling the truth on where the water is from.

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zhuiqui77
newyork, US
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Jan 18, 2011 5:15 am EST

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7:21 pm EST
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Aldi Bottles are thinner then they were

I have been buying my water at ALDI, S in Dayville, and before that Willimantic, always the same brand. I have to drink alot of water because of my operation. It was just fine till the last time. The bottles are so thin its like water packed in a bag! I have already had two bottles that were leaking in the refrigerator...Thats two bottles I threw away! Now I can, t trust these bottles! Please check out the bottles for your self. it says 100% satisfaction...and I, m not satisfied! I want them replaced and my money refunded...THANK YOU PRO.# 121510 2009E PurAqua Purified Water 16.9 FL OZ

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Mac111!
Oxford, GB
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Mar 23, 2023 5:05 pm EDT

The Aldi still water has an almost chemical taste to it.

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Barbara George
US
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Dec 19, 2018 9:32 pm EST

I've been shopping at Aldi and drinking their bottled purified water for several years. Tonight as I was drinking I felt these blobs in my mouth and spit them out. Disgusting! No more Aldi water for me!

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Rick Kinyon-Vandersnick
US
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Jun 03, 2018 7:37 pm EDT

Today I opened a can of grapefruit Vue Sparkling water, and have a product issue. I purchase and drink easily 5 cases of water a week. I've never had an issue and love the water. I've been searching on how to reach the company directly, but not able to find a link. I thought I would put it out here before reaching an attorney. As mentioned... today I opened a can of grapefruit Vue Sparkling water and started drinking. To my surprise, I chocked on what appears to be a piece of plastic which was in the can. I will save this piece of plastic and hope that the company reaches out to me before I need to advance this issue.

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Linda Rechten Fortune
US
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Apr 30, 2018 10:22 am EDT

I bought a case of the small bottles of PurAqua purified water a couple of weeks ago. I would like a phone number for a proper complaint. I took a mouthful of water and something was in my mouth that wasn't water! I spit the whole mouthful out all over the place and in it I found what you see in the pictures. It looks like the tip of a rubber glove. This is SO disgusting! How does this happen and what can I do about it. This was the first time I ever purchased water at Aldi's, as I usually drink tap water. I had installers coming and wanted it on hand for them.

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Sherry Nordman
US
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Jan 31, 2017 10:50 pm EST

The bottles are so thin they won't stand up. And I can't get the lids off! What's up with that?

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NatalieF1994
US
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Sep 07, 2022 6:52 am EDT
Replying to comment of Sherry Nordman

To save plastic waste and I imagine the caps don’t come off because they’re deadly to sea creature that consume them and then die for other a belly full of plastic ?

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maria o rendon
Chicago, US
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Jan 20, 2009 12:16 am EST

On 1/19/09, I witnessed an employee by the name of Mark at one of your Aldi stores located on 4501 S. Pulaski Rd., refusing to sell an immigrant (from the Middle East), approx. 6 loaves of white bread. Mark told the customer that he could only sell him 2 loaves and didn't give a reason. The customer was calm and asked if he could sell him all 6 loaves to which the Aldi's cashier said he could only sell him 2. Is there a special reason why Aldi would not allow the sale of more than 2 loaves of bread to a customer ? I believe the sole purpose of a store in America is in business to sell their products, otherwise, why sell! I'm concerned that my family may get mistreated simply because of color, race or social status. Please be advised that one doesn't know who is shopping in your store(s) and seeing this kind of behavior gives a bad impression. I pray that there was a justifiable reason for the employees behavior. Thank you for your attention to this matter.

Maria O Rendon

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Brock
US
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Aug 24, 2016 2:50 am EDT

The jehling chicken stir fry complete meal i found more Fat meat in the stir fry than there was chicken I will not buy anymore because fat i do not like fat meat and it is not worth the price and you only get a half a bag of vegetables also and your chicken noodle soup is almost all broth Sincerly Yours Carolyn Masters

I believe people should get what they pay for I believe you should make this right.

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kkeepr
US
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Aug 24, 2016 2:50 am EDT

Recently I have on two separate occassions been charged full price at the till for vegetables and fruit that were shown at reduced prices on the stands at Aldi in Engadine. The first time I complained as the difference was so great and obtained a refund but several customers had bought some of the items in front of me without noticing the error. The cashiers were not aware of the reductions. The second time the amount was small and it was the final item put through the till consequently I missed the error. I advise all customers to check their payment for reduced items of fruit and veg at Aldi.

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David MI
US
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Aug 03, 2016 1:59 am EDT
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I also have been buying the Spring water at the Aldi store on Van [censored] in Michigan. Recently my wife, children and I noticed a huge difference in the taste of their spring water. Very chemically in initial as well as aftertaste. We bought 3 cases the past 3 or 4 times we went and either the whole case is tainted or just some. We would love to see them put their money where there mouth is! Love most of their other products but if their integrity is in question we may have to shop elsewhere. Don't know what you're doing different with the bottles and the water but you may want to keep overall customer base content by being a stand-up organization! David in MI

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Mac111!
Oxford, GB
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Mar 23, 2023 5:02 pm EDT
Replying to comment of David MI

I’ve noticed the same chemical taste recently.

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Luanne Pfaller
Chicago, US
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Jul 15, 2016 7:43 am EDT
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I.m handycaped so my husband does the shopping. Asked him to get some frozen lemonaid. He came home made some for me, Took some smelled strange then tasted funny. Looked at the other can he bought. Frozen Concentrate Lemomade, Brand: Nature's Necture Date: Jun 13 69
Code: 23 Jun 13 69 1K MI or M1 00.69 ct
I think maybe I should go to the media if you are selling things this old.

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5:17 pm EST
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Aldi Lack of contact information

I think its very rediculas they have no way of contacting them in case of complaint/praise or questions.. I have searched and searched for a way to call or email Aldi's. I find it funny they dont seem to have any phones or have a customer service department that you can find.
I do love the prices and convenience of shopping at aldi. But i hate how they just toss your groceries into the cart without care. I got home from shopping there today to find that the pickles i bought had been open and leaked all over my other groceries ruining several boxes of food. The weather is really bad here and I think its crazy i have to drive back there just to ask if i may get a replacement for my food. why is there no contact numbers or at the very least email address listed ANYWHERE. hmm maybe they will claim it saves more money... who cares if your not satisfied and want to talk to someone who may be able to help rectify the situation... wtg aldi

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debfo
Pompano Beach, US
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May 25, 2015 12:20 am EDT

I love Aldi's don't get me wrong. I was purchasing Pringles chips which are in a round container. The women threw the in my basket and they were most likely all crushed into pieces. They are definitely not careful about be gentle with your food after you buy it they literally throw it in the basket and I have bags. I try not to let things like that bother me. But since it has been mentioned in the comments quite frequently, I thought I would reiterate. It won't stop me from going their. I wonder why they are in such a hurry, It could be management or they don't get paid very much, therefore the employee probably do not care in the least. I don't blame them if that's the case. This store saves me at least half the price if I were to shop at Publix. I have stopped going there altogether. Very happy with most of their products. I am Leary, about the meat. Does anybody know where the meat is raised? I bought 2 pork roasts and they were fine. Thank you Aldi's, so very happy and wish I could buy stock in the Co. It says your privately owned, so I would imagine I cannot buy stock. I would because it's going to be a huge success. Already is., I live in Florida and they just this past year put in 2 stores within 1 mile to the South and 3 miles to the North, Live in Pompano Beach, FL Very happy Patron.

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thatnameisalreadytaken
Albany, US
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Nov 30, 2012 11:39 am EST
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I don't believe you need to be so rude to anyone who has a right to make a complaint, tasha2. And, you told her she was an old fruit and gong to die soon, is a very mean thing to say. What will you think when you go to your next doctor's appointment and he/she says you have cancer? Surely you don't really believe your immature statements. And, where I live, we call women girls all the time. It isn't a plot to destroy your feminist rights.

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thatnameisalreadytaken
Albany, US
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Nov 30, 2012 10:59 am EST
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Well, Tracy, sorry you have MS. Aldi has the bare minimum of everything. You pay a quarter for your cart, which you get back when you return it. You have to either bring your own bags, buy either paper or plastic from them, or just pick up one of those free boxes lying around, or you can just put your stuff into your car without a bag or box. If a cashier makes you feel you are putting her out, ask her to call the manager, and tell him just what happened, and let him know of your physical limitations. The store is wide open and can easily acommodate wheelchairs and scooter chairs; I see them all the time. But, there is no law saying they have to pay for wheelchairs or electric carts for customers. That may be something you have to take up with your insurance company; maybe see if they will cover your getting one. The great prices you get at Aldi more than make up for not having people cater to your every want, in my opinion.

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tracy muskasmith
Coldwater, US
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Jul 15, 2012 2:12 pm EDT

I went to aldis today in coldwater michigan i have M.S and have a hard time using my hands as the MS has taken a toll i struggle walking, the store has no wheel chairs or electric carts so I struggle threw the store to get the cashier who is annoyed by the EBT card i have wont swipe so she is to punch in the numbers then comes the price of the two bags i bought came to 21 cents so i am getting in the change purse to get the 21 cents and the lady says make it faster i am getting 21 pennies in handful so i am counting them and she says make it quicker i say are you serious she says yep we dont take pennies in the sum of 21 cents i say for real and she says yep and takes the change and makes comments that they are on a timer i am asking for the tape to be played to show i wasn't taking a long time and found no reason to be treated like this . then the topper was to have such a hard time finding a number to call or report so i am assuming that the way they treat anyone is just ok.. that saddens me.

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Rob Van
Boca Raton, US
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Sep 30, 2011 10:32 pm EDT
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Houston, They would have to throw them pretty hard to dent them in that situation. However, why would you throw them out? unless they are leaking they are still perfectly good. SWOLLEN cans are a different matter! Possibly botulism! This is quite rare and a matter of huge concern to any store or producer involved. I have heard of shops that specialize in dented cans and I will buy them whenever I can because they are usually half price or even a flat 10 cents! each. As I said to someone earlier, I did find a website of ALDI's and they responded to my question (after a couple weeks) Sorry I dont remember the address, it was six months ago. Meanwhile, I would be very surprised if the store wouldnt take back the dented cans. P.S. the only downside of dented cans is they may squirt when you open them. Best Wishes.

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houstonc21
White Lake, US
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Sep 24, 2011 8:32 pm EDT

I'm careful not to purchase any dented cans when I'm shopping. However, since the cashiers just throw the cans into the cart, there is no way to avoid dented cans. I have just thrown the dented cans away; however, there is no savings in doing so. I've found no way to contact Aldi in the U.S., which is also very frustrating. For a few cents more, I will simply shop Kroger for any canned goods or items that are easily damaged.

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Rob Van
Boca Raton, US
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Sep 08, 2011 6:19 pm EDT
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Pamela, months ago I DID find a complaint website for them and they responded a couple weeks later. I am afraid I dont remember how to reach it! Meanwhile, they finally opened their new store in Delray Beach in a previous Albertson's space. I got a flier/coupon in the mail and I gave it away as I didnt need 30 dollars of groceries to get the $5 discount. Sorry again, I think it had a phone number on it! Opening day didnt have alot of inventory but 5 days later it was better and I was pleased at some of the prices; 249 for a gallon of milk-hope its not an opening special. The canned vegs were all 49cents and Publix is twice that, 11 oz.chips were $1.39? and a lot of the produce was less than Publix/WinnDixie. The pre-packaged chicken was no deal but they had some deals on burger so my initial disappointment changed to optimism. The store is only half the size of the Albertson's and they seem to have one whole row dedicated to snack foods. (one out of five!) What I wanted to tell you was that the mgr and all the staff were extremely courteous and friendly and I was glad I went back the second time! Ah go on- give 'em another shot! Best Wishes, Rob Van

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PamelaRamona
US
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Sep 07, 2011 12:09 pm EDT

Since I can no longer purchase Lacura face cream at Aldi's, and am unable to reach anyone with questions about it, I don't shop there anymore. I refuse to hand over my hard earned money to a company that will not communicate with me . Don't like their off-brand items anyway.

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Rob Van
Boca Raton, US
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Mar 09, 2011 7:31 am EST
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1.

1. I found a comment e-mail after a 10 minute search. march 8, 2011
2.John &Elaine--I dont know ANY stores that take a check on the first visit. What's wrong with carrying a little CASH with you?
3. Security guards are usually pushy, terse, and guys who got turned down by the Police force. Who else would want to do such a confrontational job? It's the same in the U.S..
4. The cashiers should NOT be throwing bags into carts. Complain to mgmt. and District mgmt as well.

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charles335
Paragould, US
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Jan 25, 2011 7:12 pm EST

No complaints here. I'm in Arkansas and go to Missouri to shop Aldies. It's about 30miles one way and with todays gas prices, Istill save money. I would really like to see an Aldies in Paragould Ar but don't have a contact number for Aldies to see what it would take for me to open a store here. I don't know if the stores are all company owned or not. Paragould is a town of 22000 and we could really use one.

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6:30 am EST
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Aldi bad service

I have nothing but praise for Aldis. No I am not an employee but an old WWII veteran who was raised by the old school teachings.--ie., be conservative and spend wisely. Learned these traits during the Greart Depression. I have never had a bad buy at Aldis. I'm very pleased to deposit a quarter, this very much assures me that customers will return their carts and not have them banging into my car. You can't beat their chocolate candy selections, most are imported from Austria and Belgium. My only complaint is they do not have enough cashiers.

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12:38 pm EST
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Aldi locked in???

I visited my first AND LAST Aldi grocery store today. I picked up three items and went to check out. Finding myself behind six people, I experienced a personal emergency that wasn't going to wait behind six customers. I rushed to put back the items, went to leave, and there was NO EXIT OUT OF THE STORE BEYOND WAITING IN THE LINE AND GETTING CHECKED OUT. I eventually had to go UNDER a metal barrier between (all empty) checkout stands to get out of the store, and bumped my knee on the hard floor in the process! If I had been physically disabled, this would not have been an option. WHO DO THEY THINK THEY ARE?

Since when, outside of certain heavily regulated institutions such as a federal maximum security penitentiary, are visitors LOCKED INSIDE STORES? Someone not so nice who can't scramble under a barrier is going to need to get out someday, not via the checkout line. And perhaps someone ELSE might try to come down on Aldi for racial profiling--I'll bet a half of a grasshopper in a can of spinach (yes, I read this on another complaint site!) if I stopped by Aldis not located in Baltimore City, I could waltz in and out with ease. Oh, and if you want to contact them (I had ALL intentions of being civil, giving them a chance to explain) by phone or e-mail, hang it up; they only offer a SNAIL MAIL ADDRESS, PROMISING A TIMELY REPLY. BUT THEY SURE DON'T MIND ASKING OVER AND OVER AGAIN FOR MY E-MAIL ADDRESS! The year is 2010, and there is NO WAY ANYONE is going to tell me that it is more cost and manpower efficient for a corporation to receive SNAIL MAIL and respond to it than E-MAIL. GET WITH IT, ALDI.

In the future, I'll keep any discount grocery shopping I need to do for Save-A-Lot; it might not be the fastest place, but at least I can leave when I want to! And just so you know, Aldi, $2.69 for THREE LEMONS is NOT A DISCOUNT. THANK GOD FOR ETHNIC GROCERY STORES (IESPECIALLY NON-EUROPEAN).

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Pixel Spacebag
Circle Pines, US
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Jan 07, 2015 2:39 pm EST

"I picked up three items and went to check out. Finding myself behind six people, I experienced a personal emergency that wasn't going to wait behind six customers."

So you ### yourself?

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12:13 am EST
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This is a copy of the letter that I sent to Aldi's Corporate HQ: Aldi www.aldi.com 2080 Main Street Batavia, IL [protected] November 27, 2009 To Whom It May Concern: My husband and I purchased some of your shrimp at the closest location to my home… 351 Logan Lane Baden, PA 15005. We made the first batch and I got so sick that I spent November 11th through...

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Aldi they dont order enough items

I am tired of going through aldi's adds and making a list of the things i want cause most of the time you go to get them at any of these locations you will not get what you are going for .. I live 30-40 minutes away from all these aldi stores so i have a drive to get there then when we get there none of the things i want are usually there. Then i drive to another one 30-40 minutes away and it is the same thing. I am usaully a very devoted shopper there but there is only so much you can take i am just about to become a walmart shopper at least they have the items they advertise.. a little tip for future add shoppers there dont get your kids excited about going there to get something they want in the add.

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Aldi Letter

I have been shopping at Aldi�s since they opened their store in Wausau Wil . I am not a double your money back guarantee, gimmick, sort of guy. However I think you should know when a customer is not satisfied and I am not.

Over the years I have been disappointed by the purchase cornflakes that turned your milk green (we ate them and they weren�t bad, but that is unusual), Sardines that were full of eggs, (they were really bad, like old crunchy caviar gone bad) threw away 12 cans of them, and spaghetti sauce that tasted like lemons(we threw that away with a pound of browned ground beef, a pound of sautéed mushrooms, chopped onion, and a chopped green pepper) and ate our spaghetti with butter that night. Over the years there has been dozens of products that were off a little, not just right if you know what I mean, but we ate them any way because we only went to town ounce a month and that was all we had.

I have raised 5 kids on Aldi�s food. They are all adults now, and say they would starve, before the would shop at Aldi�s. I still do but I am real careful about what I buy and I don�t spend much.

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tracy lynn s
Fond du Lac, US
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Dec 22, 2013 9:00 am EST

I purchased a box of generic Bisquick from Fond du Lac, Wisconsin. When I opened it today, I found that it and the box where infested with live bugs. Needless to say, I had to clean out my cupboard and threw away like $100 worth of food just to be safe. Ridiculous and disgusting!

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wngrappler45
junao, US
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Jan 24, 2011 4:52 pm EST

those came from walmart not aldi its not one of their brands...

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LancasterMom
Lancaster, US
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Jan 16, 2011 11:43 pm EST

You were reading a complaint about Aldi Grocery.

Filing a new complaint about
I was shopping at Aldi in Lancaster, Ohio today, we only have one location. I can never remember a quarter for the cart and rarely carry cash much less change. So, I long ago solved this problem by having a quarter with a hole drilled into attached to my key chain. I put it in, get my cart and when I am done shopping I put the cart back and viola! I have my keys back. In my opinion no harm no foul and I don't have to remember to bring a quarter. Meanwhile, today I am checking out the male manager starts to pull up another cart to put my groceries in. Now, my cart was empty and I was pushing it toward him so he didn't have to get up. I said no, my keys are attached too this one and I need for you to use it. Suddenly this man began screaming! "I don't ever wanna see this again, these devices cost a hundred dollars a piece! Don't you ever come into my store again and do this!" The whole store was crowded and everyone was looking as if I had done something wrong. I said "what is the problem?" He still very loud said "you jammed a key up in their, if you ever come back her and don't want to use a quarter come in and ask if someone will give you a quarter!" I was mortified and didn't not either want to start crying or punch the guy straight in the face so I hesistated, before I said anything. I said "you do realize that is real quarter in there and not a key?" If he'd bothered to look he would have seen that. His reply was, "well, just don't do it again in damages my carts". I was mad, I neeeded the groceries and didn't want to have to go elsewhere so I just let him ring me out and took them out the door. I didn't even stop to bag them in the store. I bagged them at my trunk and took the cart back. When I was taking the cart back so I could release the quarter along with my keys and older man stopped me and wanted to know what I did to have that guy act like an ***. I told him the story and showed him the quarter. He said if I were I'd march back in there and show that [censored] that quarter. So I did, he didn't apologize his only reply is don't do it again. I don't know what his problem is but, I will to continue to tell this story until I get an apology.

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G. Golden
Clermont, US
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Dec 12, 2010 6:09 pm EST

Me and my husband went to an Aldi for the first time on 12-11-10. Clermont Florida. My employee's raved about it and said prices where great. Why not we thought, so lets try it. First off the store is small we knew that, items are limited we knew that. Bag your own and pay for your cart, we knew that. So why the fuss? Well the customer service sucks! The cashier didn't speak a word to us, she was ringing stuff up so fast and throwing it into our cart. She never looked once over at the cart, she never paid attention to all the can goods, crushing anything important, nor did she notice my husband frantically trying to bag stuff as she kept hitting his hands with can goods. All said and done, we had 7 can items dented, chips crushed, crackers broken and a bruise on my husbands hand. In the end she said " one hundred ten dollers and thirtysix cent, slide your card there" That is all she ever spoke to us. It was a horrible check out experience. My husdand later said to me in the car. "Really to save a few bucks?" I compared recepits with Wal-Mart and it's really a few bucks we saved. I'll pay more just for the customer service. I don't think my husband will be going back.
Ginger

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aldiemployee
Norwalk, US
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Oct 25, 2010 7:59 pm EDT
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I am an employee at Aldi and why I agree with 99% of what I've read so far I would like to put my 2 censt in. Why is it that any other company dont allow there managers to fratanize with there employess but at my Aldi only certain 2 cashiers play volleyball woth her, and the same 2 go to her house for girls night, and the same 2 dont like to work weekends or nights so the manager says we need to hire someone else. Or how about the poor girl who came in and ask the store manager for an application and she told her " we are not hiring right now but I can give you one" and the funny things is why if we are not hiring did we just have an interview the day before? Oh yeay thats because the interview was the assistant managers sons girlfriend. hmmmm more favortizim.

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tasha 01
cowra, AU
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Apr 12, 2010 4:42 am EDT

hi there i went shopping at aldi at cowra nsw on Friday 2.4.10 i went and bought 2 packets of out of date chocolate that were ment to be 1.oo per pack i was charged 7.00 when i was ment to be 2 bucks im not happy at all i would like to know who is going to take responsibility for this i would like my shopping money refunded this is the third time ive been ripped off from the same store and its the last time its i will be reporting this to fair trading enough is enough it is a sleazy way to make money thease bumms should have benn put in the bin they were not fit to eat i had to frow them away

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Greg Lewis
Boston, US
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Feb 22, 2010 5:25 pm EST

[protected] Customer Service number for ALDI. Wrote a letter to Aldi and they did a reverse look up on my address to find my phone number. They have now been calling 2x a day for the past four days and I have no interest in talking to them on the phone. They don't provide phone numbers for their staff yet they can stalk me down? They can write me a letter if they have something to say.

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tickedinbama
US
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Jan 21, 2010 5:37 pm EST

After being told by the surly cashier that it is Aldi's policy to throw the items for which I am about to give him money and that I am not being forced to shop at aldi's so I can go some place else...(this is not a lie!) I asked to speak to the manager..lo and behold, he was the manager and continued to be rude and uncooperative. after much searching, i did finally find a phone number for Aldi's Mr Juliet Division( located in Tennesee...I live in Al) on line and did speak to someone in customer service. look on your reciept to see what divison you are in and try searching with that information. fyi: [protected] Stephanie Watkins was very polite and promised she would have the district manager call me with 2 days. I am rethinking my loyalty to this store that has made it's owners billions of dollars. I don't need to buy cheap milk and butter all that badly and will save myself the inevitable trip to a real grocery store to pick up the items that they simply don't stock or i refuse to subject my family to...

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hannahbellkitty
Chicago, US
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Jan 15, 2010 1:11 pm EST

I appreciate that value that one finds at Aldi's. Still, I would like to know the origon of some of the Aldi products. The toilet paper (12 rolls for $4.79) has bugs. I noticed little bugs crawling around my usually bugless floor. I put the remaining ten rolls in the bathtub for later inspection. Later, I discovered the teeniest, tinest bug...on only one roll but I'll keep looking and will probably purchase paper products elsewhere in the future. And, where oh where does the cat food originate?

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Midwestern Shopper
US
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Nov 15, 2009 5:18 pm EST

I was just reminded by another complaint, Aldi is also very good at advertising things in their newspaper ads that don't seem to be in the stores when you get there. If they advertise a good deal on a camera, for example, don't count on seeing any in the store even if you go early. They always say "oh we had them, but the sold out immediately". I wonder if they only had two of the items in stock.

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8:30 am EST

Aldi warranty on televisions

On August 29, 2006 I bought a Magnum 42" Plasma Television with a three year warranty from Aldi in Spain. On October 13, 2008 the television lost it's picture and the odor of smoke appeared to come from the back of the television.

I contacted Magnum Service Center as required by the warranty only to be told that these TV's have a problem and the parts are not currently available, but that they would order a delivery company to collect the television in the next weeks about a collection date. A month later, I have no television and no pick=up date has been given. Surely I am due a refund from Aldi for selling a defective product with problems that seem to be unrepairable. service?

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12:00 am EST

Aldi Terrible service!

Paul Goldstein is the owner of Alde chimney and fireplace .This company has closed due to many complaints to the Dept consumer affairs. he worked with my company till i found his ways to be unethical and his means of lying to costumers for self gain. He brought our company down with many law suites that we have had and hire lawyers to correct the problems that he left that were unknown to us at the time. He has now opened a new company named Empire Fireplace and Chimney and is working from his home in long island. He is an excellent salesman and has the ability to sell without providing what he represents. This new company is in his fathers name to protect him from further law suites. Their have been many other incidents with Paul Goldstein and any people he has scammed or attempted to do business with. BUYER Be WARE of him.

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Rod Butcher
AU
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Feb 28, 2024 10:15 am EST

I'm not sure who made the decision regarding stock level at Aldi West End Brisbane but you have turned what was a great store into what looks like a closing down store. The shelves are empty daily, I feel sorry for the staff who have to defend this ridiculous change after building up a good store only to be let down by senior management.

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Alyssa Roldan
Mount holly, US
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Aug 29, 2023 2:00 pm EDT
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My entire box of muffins only have 3 muffins in each package, when on the bag it says 4 muffins per bag. 8/23/23.

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Frank grimes 123
US
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Jun 25, 2023 7:04 am EDT
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I bought a packet of 5% lean mince beef 300g reference number 83183B,and there was so little in it ,I decided to weigh it. The actual weight was 200g .I am well aware of the E on the packet ,but a1/3 reduction is not a close estimate. I brought it on Saturday 17th June 2023 in Aldi Coolock. Shrink flation is bad enough but this is just stealing.

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troytttt
Adelaide, AU
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Jun 13, 2023 12:52 pm EDT

WITHOUT PREJUDICE DeLonghi wall electric heater advertised in Aldi catalogue with 7 years warranty , 7 years warranty on the box : when I purchased it Aldi receipt showed 12 moths warranty ! It is False Advertising and scandalous abuse of customer's trust .

I will contact Fair Trading Australia as well as Customer Affairs and possibly media .

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Sarah Zabel
Bronson, US
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Jun 10, 2023 2:14 am EDT

I have purchased black olives from ALDIs about a week ago. I decided to make a salad and put olives in there. Well as I’m eating my salad, I took an olive and bit in it and there was something hard, More than half the can of olives that I bought still had seeds in them. I’m concerned just thinking what to do if I didn’t notice it

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Alok082
Shanghai, CN
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May 13, 2023 8:32 am EDT
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I bought 1 pack of Austrian seedless grapes and found those insects inside . Really horrible experience, Aldi needs to put priorities on quality control and customer satisfaction. China is not a niche segment , issues like this will create havoc among consumer. Purchase date : May 07, 2023. Time 4:30 pm.

Contact: [protected]

Mail: ialok@yahoo.com

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Stevesouthend
southend, GB
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May 06, 2023 1:00 pm EDT
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Not edible, rump steaks

An aldi head office refuse a refund and I have the receipt.

I have emailed the ceo, did not care and telephoned twice, told no refunds and were very rude

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Frustrated Effie
2478 - West Ballina, AU
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May 06, 2023 4:39 am EDT
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purchased 26/4/23 at Aldi Ballina NSW receipt number 0010389

there was only half filling in one of the pizzas, and very little in the other three, very disappointed.

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TLee111
Chicago, US
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Apr 02, 2023 2:55 pm EDT
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I bought a bag of Southern Grove sunflower kernels roasted/salted

The problem with the product is that it contains too much salt. I had to put the nuts in a sifter to knock off some of the salt.

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Jo Anne Bernardo
Lawrenceville, GA, US
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Mar 19, 2023 11:23 am EDT
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We have bought these two times. The second time was March 9th. There were chards of bone in the one I was eating and also in my husbands. It happened on the first purchase, but we just let it go. This time, I had lower abdominal upset too. This is real concern. I shop at Aldis frequently, and this is unacceptable. What if a child had this happen?

Overview of Aldi complaint handling

Aldi reviews first appeared on Complaints Board on Dec 28, 2007. The latest review Service at Rutherford NSW Aldi was posted on Jul 30, 2024. The latest complaint Cattleman's Ranch bacon wrapped chuck tenderloin was resolved on Nov 09, 2021. Aldi has an average consumer rating of 1 stars from 279 reviews. Aldi has resolved 20 complaints.
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  1. Aldi Contacts

  2. Aldi phone numbers
    1800 991 828
    1800 991 828
    Click up if you have successfully reached Aldi by calling 1800 991 828 phone number 12 12 users reported that they have successfully reached Aldi by calling 1800 991 828 phone number Click down if you have unsuccessfully reached Aldi by calling 1800 991 828 phone number 9 9 users reported that they have UNsuccessfully reached Aldi by calling 1800 991 828 phone number
    14%
    Confidence score
    Ireland
    132 534
    132 534
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    27%
    Confidence score
    Australia
    +49 201 859 3319
    +49 201 859 3319
    Click up if you have successfully reached Aldi by calling +49 201 859 3319 phone number 0 0 users reported that they have successfully reached Aldi by calling +49 201 859 3319 phone number Click down if you have unsuccessfully reached Aldi by calling +49 201 859 3319 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +49 201 859 3319 phone number
    Germany
    +1 (630) 879-8100
    +1 (630) 879-8100
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    United States
    +44 800 042 0800
    +44 800 042 0800
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    United Kingdom
    +43 570 303 5500
    +43 570 303 5500
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    Austria
    +45 88 803 500
    +45 88 803 500
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    Denmark
    +36 23 504 680
    +36 23 504 680
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    Hungary
    +386 18 346 600
    +386 18 346 600
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    Slovenia
    +34 900 902 466
    +34 900 902 466
    Click up if you have successfully reached Aldi by calling +34 900 902 466 phone number 0 0 users reported that they have successfully reached Aldi by calling +34 900 902 466 phone number Click down if you have unsuccessfully reached Aldi by calling +34 900 902 466 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +34 900 902 466 phone number
    Spain
    (855) 955-2534
    (855) 955-2534
    Click up if you have successfully reached Aldi by calling (855) 955-2534 phone number 0 0 users reported that they have successfully reached Aldi by calling (855) 955-2534 phone number Click down if you have unsuccessfully reached Aldi by calling (855) 955-2534 phone number 1 1 users reported that they have UNsuccessfully reached Aldi by calling (855) 955-2534 phone number
    More phone numbers
  3. Aldi emails
  4. Aldi address
    Eckenbergstraße 16 + 16A, Essen, Illinois, 45307, Germany
  5. Aldi social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Aldi contacts
Aldi Category
Aldi is ranked 7 among 48 companies in the Grocery Stores and Market category

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