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Airtel Prepaid / the alert sms given by airtel prepaid is misleading

1 India Review updated:

Airtel Prepaid has sent a message, stating that there is an offer for Recharge Coupon. Recharge for Rs. 250 and get Rs. 260 as talktime, validity 20 days, call *123*9# for balance. This is the message which we received. But the original marketing criteria is this balance can be used only in the ho, e town it seems. For eg. If the Sim Card is from TamilNadu, and you travel to Kerela, you cannot use this balance in Kerela. But this information is completely not clear when these guys send the Alert Messages. And people are annoyed and miss guided by these stuffs and are led to lots of trauma. And Airtel customer care is one of the world's sickest customer care which does not have any standards and their call center agents have no ethical guidelines.

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