Airtel has been harassing with marketing calls. I am registered on a Do Not Call List. Despite this I am getting numerous calls. After politely telling them multiple times not to call, I started asking to speak to the supervisor. The first two times (on 4/24/09 and 4/28/09, caller Anand), the supervisor promised to remove my name, but didn't. So we also called their Customer Service - who said they would forward the complaint. I continue to get these calls. The last time (5/08/09), I asked for the supervisor. After much hesitation, and after my persistence, the caller hung up on me.
How can I make them stop?!! This is despite being on a DO NOT CALL registry.
I have two Airtel number +91 [protected] and +91 [protected] from India. I am in US on official tour for 15 days and had my International roaaming activated. From Brussels I could make call back to India . When I arrived in US my phone are unable to get any opertor service. When I do Oparator selection in Manual or Automatic mode - I get a message " NO OPERATOR FOUND"
My Indian collegues have tried calling the Airtel service in India several svereal times but they just keep telling the activation is done but then I am unable to get any operator.
whenI wrtote to Airtel e-mail complaint system I got an e-mail sying my numbers are not correct - This is gone beyond my patience.
I need to start my phone in an hour or two but Airtel is not offereing any help.
Hi, Its a real fraud. "India One" is not 1 Cent per minute. Its 4 cents per minute. You guys are...
The local numbers are always busy. You can never connected.. Call the customer service. That also busy 90% of the time. Rest of the time, they promise me that the problem will be fixed in 1 hours. This is happening for thue last 5 weeks. Nothing has changed...
Worst service... Worst experience... I should have stayed with reliance...
The Air tel call home calling card is worst I have ever signed up for! The number never ever goes through. If you have all the time in the world to waste, try calling India using this Airtel Call Home calling service, ..really. I mean it is a Bu**s***t ! it is a way to rob customers of money. I mean, who sits for an hour with a phone and keep dialling only to hear '' the number is not reachable"? Such a boring calling card service!
This is not original airtel and don't get confused. These guys are cheating with the fake name as original.
I have paid $ 100 towards my plan and can't use the money to call India.
Please don't give your credit card info to them.
Please forward this to all the officers concern
Hai airtel !!!
Truely from my heart
I’m a freelance writer and reporter from the central province in sri lanka. I too was looking forward to the launch of airtel in sri lanka and thought it would come with a & ldquo;bang” with all its promises.
But by now the outcome may be experienced by you. Here I do not comment about your turnover but the murmur of the sri lankan customers and the dissatisfaction of the employees.
As a part of my job, I happened to overhear some airtel staff lamenting. So I fell into a casual talk with them and came to know the following. I wish to bring this to your perusal for you to know the impact of your sri lankan workforce.
Many top people and others were bought from other networks in sri lanka. There is nothing wrong in it. But some of them were deceived of the offer promised at the interviews. The wrong does not lie on them because they were given their appointment letters much later after joining airtel. Who would imagine a world widely reputed company would lie. By the time they received their appointment letters they had already resigned from their previous work place. As a result there’s resentment, frustration and agitation among the staff. (Greener pastures?)
No salary increments or promotions indicated in the appointment letters. No future prospects mentioned.
Proper uniforms and basic facilities which are the landmark of indian airtel staff are not provided to the employees here working in the stores. But the brand shop is getting all the benefits (Step mother treatment?)
No uniformity in payments to the same category of people.
Proper training is not given and no information is passed on to the employees by the superiors. Rather they bother about filling their pockets.
Store to store, variable treatment to the employees is shown by the distributors and partial treatment within the store employees themselves also is severe which is an unpleasant environment to work in.
Irrelevant cadre is created for friends and family and they work as supervisors doing nothing and are paid, hidden to the head office. No reward for hard work superiors enjoy all benefits at the expense of the employees working under them.
Ladies at the stores are forced to wok extra hours unstipulated by the labour rules and regulations of sri lanka even after 6 p. M with no extra payments. Some superiors try to take advantage of the girls. Working atmosphere is not there for them. (India respects ladies like goddess?)
Much to the blemish of airtel very low salaries are paid to front and back office staff working in the stores who have come from other networks after a promise of grand reward. No commissions for front and back office staff who toiled and faced many hardships at the peak of launch up to now with the contribution to bring in a vast income to the company. Outof the whole airtel staff from top to bottom, only the front & back office ladies (Stores) are not paid commissions though they are also in the selling team. Commissions are not divided relevantly and no account is available in the office regarding this where some pioneer employees never enjoyed the stake of commission that came in so far.
Much to the surprise, some offices pay without employees’ signature and when investigated, signatures were forged by the top people with higher digits than what was paid and the details of salary is not given to the employees.
When a team visits from the head office, (Specially indians) information is passed on from centre to centre, and the higher authorities run off the centres and escape, unable to face them, and instant camouflage facilities are established. Some unbefitting people even hide in the toilets. (Sorry to reveal this)
The brand shops enjoy full fledged benefits and full attention is paid to the employees there so they tend to cover up for the people concerned.
They wish sudden visits of higher authorities to the stores. As a citizen of sri lanka I feel that enquiries about true situation should be requested from individuals from the grass root level human resources with no presence of the superiors, to eradicate the unrest among them who work for airtel.
Finally, not all the centres are what I have unveiled and ardently hope that this would not harm anyone,
Go forth airtel ! But take care of your sri lankan workforce.
I’m saman alahapperuma from dinapotha ([protected]@gmail.com)
I have paid worldwide roaming charges on my mobile [protected] on 26th Feb'09 but this facility
is still not functional on the mobile. Pl make available roaming from USA. Pl e mail [protected]@hotmail.com
Mahendra K Rehani
On 30th jan 2009 the out going call barred accordingly I have paid the due amtrs 1300/-vide receipt no:[protected] and rs.300/- vide receipt no:[protected] dt 31.01.09, till now not allowing my sim to out going why???
When I contacted to ur agent they told me that after 4 hrs u will get the service, when I didnot get the service I contacted to ur customer care again they are saying 4 hrs... What are the reason???
I have been using Airtel USA INC for 4months and am very much satisfied with the quality and service.. I wa...
On Mon, 12 Jan 2009 wrote : Hi, I am the Airtel Customer, since 6 years i was using Mobile Service from...
I'm from ny and i knw that airtel customer care is suck.. They knw nothing they can only suck people...
I have been using AIRTEL connection for past 1 year, while in the call, it keep getting disconnected frequently (2 times per minute) most of the time its is disconnected @ 1.1 to 1.10 seconds. I'm fedup with AIRTEL connection.
I would not recommend anybody AIRTEL connection, ### connection. they are cheating people.
Want to know how can I file the case againist them.
Before that I was using BSNL connection, it was really good.
I had balance left in my Airtell Call India Home account and that account was deactivated without any prior notification. SO today when I tried using that account, I cant login to my account, I cant use my account to make any calls etc.
On speaking to Customer care, they are confortably saying - that account is gone!! and so is the money in it!! The reason Supervisor gave me is that it was becoming difficult for Airtel to maintain such a huge database, so they had to deactivate the accounts not used in last 6 months.
What crap is this? I do agree I didnt use my account in last six months, but I had money in that account. I paid for the account with my hard earned money, they just can't strip me off my balance on the pretext of **No Activity** who does that??
I am just so disappointed ...is there anything we can do about it?
i bought a sim card on 28th of last month . i submitted my address proof 1) driving license and 2) college id. they gave me a sim card of 3 years of validity card . i got it activated immediately. but later only i came to know that "they registered it with some other name". few days airtel people said that ur proof is not valid resubmit the proof. but i did that to . mobile number is blocked now . its displaying "SIM REGISTRATION FAILED". I AM SUFFERRING BECAUSE OF IT AWARE OF IT THAT I SHOULD NOT BE REAPTED AGAIN SIR "
To Date: 29.11.2008
The Managing Director
Bharti Airtel Limited
H-5/12, Qutab Ambience,
New Delhi- 110 030.
Sub: Response to legal notice No. LL/09-08/0215 dt.13.09.08 w.r.t A/c-115-[protected] mobile
No.[protected] of Mr.Dipayan Ghosh
Please find herewith a response apropos of your legal notice no. LL/09-08/0215 dt.13.09.08 w.r.t A/c-115-[protected] mobile No.[protected] of Mr.Dipayan Ghosh issued regarding recovery of outstanding dues of Rs.1015.44 [Enclosure 1]. In this context, I, the undersigned, would like to draw your attention to a few pertinent facts which have been omitted in the aforesaid notice.
1. It is true that I have been called up by one Ms. Sonali from Airtel Customer Care, City Center, Salt Lake who offered me a postpaid connection [Full Value 199 Plan-KOL] in a “limited period offer”, wherein I was promised a full talk value of my rental, no security deposit, no CLIP charges & the option of calling any phone anywhere in India @ Re.1/min. Since the offer was lucrative, I grabbed the offer at the first instance and was offered a SIM & allotted a customer account number with my due consent after completing necessary paraphernalia.
What I was NOT informed was that-
(a)The aforesaid mobile no. was already been allotted in the name of one Mr. Arnab Ganguly.
(b)That I would be repeatedly pestered during my busy schedule by incoming calls and sms from various private banks and financial companies threatening me with dire consequences if I do not reimburse/repay some credit card dues and/or loans incurred by the same Mr. Arnab Ganguly, thus causing me to suffer from intense humiliation and psycho-social trauma due to the utter callousness & negligence of Airtel Customer Care-providing the same number to two different customers and remaining complacent to sort the matter out despite repeated requests & complicating matters further by issuing a legal notice, whence a letter of apology was perhaps the need of the hour.
(c) That CLIP charges of Rs.50/- per month would be levied on & from the 3rd month and that too, would be charged separately and not from my unused talk value.
(d)That from the very first bill I would be charged @ Rs.1.20/min instead of Re.1/min as was promised by your sales personnel [Enclosure no.2].
(e)That the option of calling any phone @ Re.1/min was limited to the West Bengal Circle only & STD calls outside circle to any mobile in India will be charged at a much higher rate.
2. It is indeed a shocking realization that in the event of such non-transparency regarding allotment of new connection, hypocritical marketing strategies, and despite my repeated requests for change of number and blocking of promotional calls [through DND activation] falling into deaf ears, you were prompt enough to issue me a legal notice in lieu of a letter of apology on your part without even making a formal enquiry towards remitting my grievances.
3. In view of the above facts, I, a Grade-A Gazetted Officer in West Bengal Health Services, as a customer, would like to emphasize that if you insist on this undue and unjust payment for a service that was not at all allotted to me and the services of which could not be availed by me properly over the last few months, you may initiate legal proceedings as deemed appropriate by your legal cell, wherein, I shall have no option but to see that the controversy be settled by the Consumer Forum and the TRAI-since I feel that it is high time that a reputed corporate like Bharti Airtel should stop playing such cruel pranks on innocent customers like us.
Consultant General Surgeon
According to procedure in airtel .I had paid the security deposit of 400/- against ECS cancelation, and they had given me false commitment in airtel outlet. They told me the ecs going to stop within 7working days, but it`s not happen. After few days they had send me a message to my mobile no., stating that they are going to present the ecs. Then I called up to airtel customer care and launch complains against. They had given me assurance within 48hr they going to resolve the problem. Next day i had received the call from airtel customer care stating that the ecs has stopped. Then i asked for sending me the mail confirmation to my official E-mail ID. He had told me that within 24hr the mail will come to your ID. Next day the mail had not come then again i called up to airtel customer care. Then again they had given me new complain no stating that they are going to stop the ecs and sending the mail confirmation. But it’s not happen and next day morning they had taken the amount from my a/c, now i am asking the amount has to revert back to my a/c or else I will definitely take them to consumer court.
Arvind Kuamr Soni
I visited the airtel galerie at shivaji Park on 10 sept 08 and asked for both my numbers to be disconnected. I paid up all the outstandings as of that date. Rs 632.00 on Number [protected] and Rs 1.00 on No [protected] as per instructions of the gallerie staff. I find that even though I have discontinued using both phones. you are sending me billls. After I have asked for my phones to be disconnected it is your responsibility to carry out the same. the present bill received by me contains calls that have not been made on my phone at all. I positively refuse to make any further payment subsequent to the payments made by me on 10th Sept 2008. Please take immediate action to disconnect my services as of 10th Sept 2008.
Airtel customer service,
I am having mobile sim from your company.My no. is [protected] in India.It is unfortunate that my family members in India can not contact me to Algeria as I am supposed to get.I am having more than 15 connections in my family, By failing your service which u are supposed to render, I will be bound to cancel all your connections.
Pl. treat this complain very seriously.
I paid $25 using my Mastercard on 7/21/08 to this company's agenmts named Rahul & Ajay Kumar. They provided me phones # [protected] or [protected] to make international calls to India @ 5.6cents/min. They provided their customer service # as [protected]. I wanted to use the servive today & couldn't use it. I tried calling the agency who charged my credit card at phone # [protected]. I hear a recorded message that this Sprint voicemessage center, pls leave a message. I believe this is some kind of scam, they charged me the money & I am not able to use services. Can you pls let me know what help can be provided & how soon.
Thanks so much.