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ADT / alarm system

1 United States
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We just upgraded to ADT Pulse. We were told that the installation fee would be $21.25 as a "special" for being existing customers. We were also told that we would save money each month by upgrading to pulse and by paying monthly. We just received a bill for $99.00 for installation. The bill shows the $21.25 we payed, but now they want an additional $99.00 for the cell guard--that is apart of pulse. Complete misrepresentation! The monthly bill went up to $70.00 a month--15.00 more. I was on the phone for 30 minutes-talking to 4 people because no one could figure out the extra $99.00 charge. I feel completely hoodwinked by this company!

Jan 5, 2016

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