ABSA Bank / service

Zastron, ZA

Good day

I was shocked to see that the ABSA branch in Zastron Free State does not even keep us their small stock like plastic bank coin bags.

As i asked if i could get a few bags because we have a lot of coins to be sorted and then banked, the lady tried to help but there were only 5 old used plastic bags and they gave me 4 FNB coin bags (i suppose a previous customer had the same problem then using another banks bags to bank at ABSA). This is really very bad service and i expect the manager to keep an eye on regular stock like rubber bands, plastic bags and paper clips.

I am bringing this to your attention as this is not the first time i have experience bad service.

I then when to FNB to get bags and will from now on bank my things there.

We want to proud of our town and its service and would appreciate if you can sharpen up your teams customer service.

They could have at least offered me some help by ordering and tell me i could come back next week, but there is no going the extra mile for customers.

Apr 04, 2017

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