ATB Financial (Corporate Office)’s earns a 5.0-star rating from 6 reviews, showing that the majority of clients are exceptionally satisfied with banking services.
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I have a 17k travel credit for 24 months
I have a 17k travel credit for 24 months.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a Mortgage with ATB Financial and i spoke to the ATB employee regarding the renewal, but employee did my early renewal without my consent
I have a Mortgage with ATB Financial and i spoke to the ATB employee regarding the renewal, but employee did my early renewal without my consent and when i called ATB home office on June 22 regarding switching my mortgage, they said i have to wait until Sep 01 or i have to pay penalty, and after 2 weeks i received a call that my mortgage has been renewed which i did not signed and there was no verbal consent for early renewal. Branch manager *** called and said she can not do anything, i have to pay the penalty for which i did not sign for or did any verbal confirmation for early renewal. Branch manager was not ready to listen customer side of the story.
The complaint has been investigated and resolved to the customer’s satisfaction.
Until recently
Until recently.I was.a customer.of ATB, Then they.***.broke the account.contract and closed.my.account for.catching.2 issues. The issue at hand is the $20 discount code That ATB provuded there CUSTOMERS to purchase.*** from *** I have now made 9 purchases where the discount code from ATB.did.not work. Apparently the Coupon was a Single use only but this information was never Ever provided with the Coupon code. This as of yesterday is.still not.corrected, i had first contacted them regarding this.issue approx 2 months ago and was ignored. At this point ATB owes me $180 for this false advertising, as Well as a formal Publichand written apology from the ATB Executives on All ATB Social Media Accounts.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is ATB Financial (Corporate Office) Legit?
ATB Financial (Corporate Office) earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for ATB Financial (Corporate Office). The company provides a physical address, 3 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
ATB Financial (Corporate Office) resolved 100% of 6 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
ATB Financial (Corporate Office) has registered the domain name for atb.com for more than one year, which may indicate stability and longevity.
Atb.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Atb.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Atb.com you are considering visiting, which is associated with ATB Financial (Corporate Office), is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with ATB Financial (Corporate Office) is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
ATB Financial (Corporate Office) website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Atb.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from ATB Financial (Corporate Office).
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to ATB Financial (Corporate Office). These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ATB issued my husband a loan for an RV which was also our home
ATB issued my husband a loan for an RV which was also our home. My husband purchased life insurance that would cover the balance of this loan in the event of his death. ***. As the sole beneficiary and executrix I handled all notifications and securing of documents. ATB was aware my husband was deceased but payments of $ *** continued to be withdrawn each month for Sept., Oct., Nov., Dec., Jan. The total was $ ***. This amount is reduced by $*** to cover a missed payment prior to his death. The insurance paid out in full the loan's outstanding amount of $ ***. This included amounts for the same Sept-Jan period. In effect, ATB collected twice what was owed during that time. While ATB acknowledged the overpayment, they have not refunded the overpayment and have completely ignored my letters and calls.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a client with ATB for six years
I have been a client with ATB for six years. I have had a credit card with them for three years with a very small limit, this credit card was intended to build my credit. The credit card never showed up on my credit in the three years that I had it. I phoned them on at least 5 different occasions in complaint. They told me it was the fault of trans union and they did not believe me and assured me that it was on my credit. After two years, I decided to force them to pull a hard credit of their own to prove to them that their credit card was not appearing on my credit report. This also damaged my credit. It was proven to them that the credit card never existed on my report. I was promised a dozen times that it would be fixed within 10 days and that I would have follow up phone calls from their complaints department and from them confirming it is on my credit. She then told me that the best option would now be to apply for a new credit card with their bank and that it would help even better to improve my credit. She has the original card that was provided was not the best one they had... So I got a new credit card with them. BOTH cards are not on my credit report and it has been four months. I have tried contacting them repeatedly.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, on November 2nd this year I bought 2 pairs of *** wheels both transactions for 78.40 cad each
Hi, on November 2nd this year I bought 2 pairs of *** wheels both transactions for 78.40 cad each. ***. But the *** wheels weren't going to fit with my performance wheels so I decided to return them. I consulted with *** (Saskatoon) and they told me to simply file a return using the *** App. Which I then proceeded to do. I was advised that *** would handle the return and got a paid for return label for both packages. I (in the original packaging in the original condition, without them ever being used, packaged them and put the return label on top as instructed). The *** people told me they would be at *** within 2 weeks and *** further told me I would have my refund within 5 - 7 business days of them getting it. Low and behold it has been longer then the time, no word from ***, no contact whatsoever. Not only that but since *** doesn't really have a universal customer service phone number, I couldn't even contact them and the *** showroom guys said they have no way of knowing what happened since these things are handled by head office in California. 156.80 dollars (78.4 x 2) is a lot of money literally stuck in limbo, the bank tells me to contact ***. And *** doesn't have a contact number and hasn't issue a refund. I bought it using the *** Card. Anyhow I would like an immediate refund of the said item asap. This is where you come in ATB. I know you guys are connected to *** and ***. Both offer consumer protection please get them to issue the refund (or I meant issue the consumer protection coverage money), ask them please. *** Either that or issue the refund yourself. OR contact *** to get them to issue the refund to me since you guys have more leverage. Thanks.
The complaint has been investigated and resolved to the customer’s satisfaction.
ATB Financial (Corporate Office) Reviews 0
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About ATB Financial (Corporate Office)
ATB Financial is a customer-focused organization, with a mission to help Albertans grow and prosper. The company is committed to providing innovative and convenient banking solutions that meet the evolving needs of customers. ATB Financial's primary goal is to forge long-term relationships with customers by delivering exceptional products, services, and advice.
The corporate headquarters of ATB Financial is an impressive facility situated in the heart of downtown Edmonton. The building's striking architecture is a reflection of the company's innovative spirit and commitment to excellence. With over 27 floors, the building houses over 2,000 employees who work together to drive the company's success.
ATB Financial is not just an ordinary bank, but one that is focused on giving back to the community. The company is committed to supporting local communities and empowering Albertans. ATB Financial contributes to different initiatives and charities through collaborations and partnerships.
The company is also known for its innovative business culture, which fosters skills development, learning, and individual growth. ATB employees are encouraged to think outside the box, challenge the status quo, and innovate solutions that help customers meet their financial goals.
In conclusion, ATB Financial is a dynamic and innovative financial institution headquartered in Edmonton, with a passion for helping Albertans achieve their financial goals. The company is focused on delivering personalized, innovative banking solutions with a commitment to building long-term relationships with customers. This commitment to excellence has earned ATB Financial the reputation of being one of Canada's most customer-centric financial institutions.
Overview of ATB Financial (Corporate Office) complaint handling
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ATB Financial (Corporate Office) Contacts
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ATB Financial (Corporate Office) phone numbers+1 (800) 332-8383+1 (800) 332-8383Click up if you have successfully reached ATB Financial (Corporate Office) by calling +1 (800) 332-8383 phone number 0 0 users reported that they have successfully reached ATB Financial (Corporate Office) by calling +1 (800) 332-8383 phone number Click down if you have unsuccessfully reached ATB Financial (Corporate Office) by calling +1 (800) 332-8383 phone number 0 0 users reported that they have UNsuccessfully reached ATB Financial (Corporate Office) by calling +1 (800) 332-8383 phone number+1 (403) 443-0598+1 (403) 443-0598Click up if you have successfully reached ATB Financial (Corporate Office) by calling +1 (403) 443-0598 phone number 0 0 users reported that they have successfully reached ATB Financial (Corporate Office) by calling +1 (403) 443-0598 phone number Click down if you have unsuccessfully reached ATB Financial (Corporate Office) by calling +1 (403) 443-0598 phone number 0 0 users reported that they have UNsuccessfully reached ATB Financial (Corporate Office) by calling +1 (403) 443-0598 phone number+1 (416) 520-0267+1 (416) 520-0267Click up if you have successfully reached ATB Financial (Corporate Office) by calling +1 (416) 520-0267 phone number 0 0 users reported that they have successfully reached ATB Financial (Corporate Office) by calling +1 (416) 520-0267 phone number Click down if you have unsuccessfully reached ATB Financial (Corporate Office) by calling +1 (416) 520-0267 phone number 0 0 users reported that they have UNsuccessfully reached ATB Financial (Corporate Office) by calling +1 (416) 520-0267 phone numberAnalyst Information
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ATB Financial (Corporate Office) address2100-10020 100 St NW, Edmonton, Alberta, T5J 0N3, Canada
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ATB Financial (Corporate Office) social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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