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ABSA Bank

Posted: Jan 5, 2018 by    

disinterested, incompetent staff.

Complaint Rating:  0 % with 1 votes
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Bedfordview, South Africa
Disinterested, incompetent staff in the ABSA fica department. Given the number of complaints I have read about your fica department I would like to put out a challenge to Maria Ramos. Interview a handful of your customers to find out what they are experiencing at the hands of your staff and then tell South Africans that you are satisfied with your customer service. I have been trying for 7 weeks to get my 90 year old mom's account fica compliant. It is a disgrace that a senior citizen suffer ing from dementia is treated this way buy your staff.I dare you Ms Ramos talk to us.
Complaint comments Comments (1)    Updated: Complaint country South Africa Complaint category Banks

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N  14th of Jan, 2018 by    0 Votes
Good day

I totally agree with you. we got the same problem with my kids account and i cant even go buy food because the account is frozen. I've send the documents in to fica department 4 times already and went to the bank each time they come up with a different excuse. I'm taking it futher to the newspapers and to court if its not fixed by Friday. I went to another bank with same doc and they helped me and the account was unfrozen with in 40min of giving the documents

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ABSA Bank Logo ABSA Bank
Customer Care Service
7th Floor, Barclays Towers, West 15 Troye Street
Johannesburg
South Africa - 5241
+27 113 504 000
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