Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website


Posted: Jan 5, 2018 by    

disinterested, incompetent staff.

Complaint Rating:  0 % with 1 votes
0% 1
Contact information:
Bedfordview, South Africa
Disinterested, incompetent staff in the ABSA fica department. Given the number of complaints I have read about your fica department I would like to put out a challenge to Maria Ramos. Interview a handful of your customers to find out what they are experiencing at the hands of your staff and then tell South Africans that you are satisfied with your customer service. I have been trying for 7 weeks to get my 90 year old mom's account fica compliant. It is a disgrace that a senior citizen suffer ing from dementia is treated this way buy your staff.I dare you Ms Ramos talk to us.
Complaint comments Comments (1)    Updated: Complaint country South Africa Complaint category Banks


Sort by: Date | Rating
N  14th of Jan, 2018 by    0 Votes
Good day

I totally agree with you. we got the same problem with my kids account and i cant even go buy food because the account is frozen. I've send the documents in to fica department 4 times already and went to the bank each time they come up with a different excuse. I'm taking it futher to the newspapers and to court if its not fixed by Friday. I went to another bank with same doc and they helped me and the account was unfrozen with in 40min of giving the documents

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

ABSA Bank Logo ABSA Bank
Customer Care Service
7th Floor, Barclays Towers, West 15 Troye Street
South Africa - 5241
+27 113 504 000
View Full Information
Contact Us

Reply to