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ABSA Bank
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1086 complaints
54 resolved 1032 unresolved
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10:00 am EST
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To whom this may concern After several phone calls to your customer service to try and change the telephone number that RVN's get sent to in order for me to be able to access my account, I was finally advised to email [protected]@absa.co.za with certain details. The ticket number I was assigned on 4 Novemebr is:[#ID: b8791df6-jVFc-aYhO-LwhJ-7mv8swrp8NTo#]. When...

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8:35 am EST
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I submitted a claim on 23 Oct and to this date 27 Nov it has not been attended to. When I phoned your call centre the agent admitted to me that nothing had been done with my email since 23 Oct I was given the number [protected] for complaints and no one answered. My claim number is 3341628 I request payment of the claim R7365 by end of business 28 Nov 2017 please

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12:52 am EST
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Good Morning My name is Collen Malapa. On Saturday morning I had a problem with my card pin code and I went to Absa New market (Alberton) for help. On arrival the lady by the name of Janine Ray assisted me. I was so disappointed with her service, she was so unprofessional, impolite, impatience and very rude. She was unable to use words like (please, thank...

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7:57 am EST

ABSA Bank - no service from absa employees.

We reported cracks in walls in out outbuilding in September 2017. Nobody contact me and I contacted them again. This time they asked me why did it take so long to report. After explaining they send us a e mail saying the will appoint an accessory. The accessory came out and said that ABSA will not pay for these cracks as it is movement of the ground. After 12 years us paying our building insurance with one claim for a geyser, they cant fix these cracks? Really bad service from Abs because they to date did not come back toe confirm what the accessory said. I think Abs is making money with this building insurance which we after this claim will take all 3 houses insurance to somebody else. To date nobody has contacted us to explain.

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3:28 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi Our complaint is about the Relationship Banker Peter Swarts that don't respond to my emails. The business account number [protected] has been closed but on 13 October 2017 an attorney paid in R30 000-00 into the wrong account and subsequently these funds belongs to Estate Agents . Fnb client who paid the money in to the account tried to recall but the...

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1:09 am EST
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On the 17th of November at 11:08 I made R600 ATM cash deposit at the ABSA Kuilsriver branch. I got a message that my deposit was unsuccessful, and the ATM kept my money. I went into the branch, which I was not planning on doing as I was in a hurry. I was told to stand in the Customer Services line as I needed to log a complaint. There was only 2 Customer...

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2:51 pm EST
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The sale in execution matter with case number 85077/2016 recorded in Gazette no 40636 pg 77 for sale of immovable property with deed of transfer no T150513/2003 between ABSA and Makibelo Tsietsi Eric and Makibelo Herminah Dineo has refeence. Note that us Prof and Ms Masoga, the new owners, following registration on 14 November 2017 COULD not acccess the...

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12:36 pm EST
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Evening's, I am Mr M. Witbooi, on the 03/11/17 I had a burglary in my house at 08:30 in the morning which left me with broken door, burglar bar and the wall structure that hold the burglar bar lock, photos will be attached. I laid a claimed on the same day but I was told I must phone only on Monday as they are closed for business that afternoon. I phoned...

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6:05 am EST
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It is with great disappointment to write this email to you, but I don't have any choice but to write it. On the 15 November 2017 I have requested a reverse of the deduction from my personal account (Capitec Bank) to be reversed as I do not understand why such amount was deducted on y account as I do not have a loan with ABSA Bank. Today 20 November 2017 I...

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4:42 am EST

ABSA Bank - absa vehicle finance

My name is Simo Mngadi id no.[protected].I had a contract with Absa Bank and i choose out of it by submitting to a voluntary vehilcle repossesion. The agent told me the car would be sold as it is and whatever balance due would be payable by myself, the only problem is that i did not put tabs on the case but took the agents promise that as soon the car is sold i would be contacted to be told how much do i have to pay as a balance.up until today no absa agent has spoken to me or wrote to me on sms or on e-mail that the car was sold for how much and how much i owe.until just recently i receive correspondence from absa attonerys regarding the money i owe absa vehicle finance about the same amount i was owing when the car was taken.i would like to know if the car was sold and that why was i not told how much i had to pay and make arragements with the bank of paying instead i have my name on ITC as a bad payer but i was not given a chance.

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2:40 pm EST
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I have been struggling with both my savings account to and my gold card for a few years just when l think l get things sorted with one issue another crops up. 1. Savings Account / Credit Card I registered for this service 2014 at the same time applied and given my gold card. 2. At the time I advised that l travel extensively overseas . l have email...

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5:08 am EST
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Ek probeer nou al sedert laas Woensdag 8ste November om my kredietkaart by julle te sluit, weens viktimisering per telefoon asook sms'e. Ek bel elke dag julle Tygervallei tak en praat met Elmari en die boodskap is altyd dieselfde. Die rekening is nog nie gesluit nie, maar kredietkaartafdeling sal my nog daardie selfde dag of die laatste die volgende dag...

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4:04 am EST

ABSA Bank - funeral cover

I just realized that I have a funeral cover with ABSA for R32.95 per month. This charge has gone undetected by me for the past years and I cannot recall even taking the cover as the cover is for only R5000. I have been paying for this cover since August 2003 and to date have paid in excess of R5535, 60. (R32.95 x 12 =R395.40) i.e. for the year. If you multiply the annual amount by the past 14 years the amount comes to R5535.60, which is now more that what the policy will pay out if I had to die.
My question why was I not informed about this. Since I have paid in excess of the maximum amount that will be paid out where is the rest of my money going.
I have also complained on the complaints line and the reference number is 4383024.
I would seriously appreciate a full refund as this boils down to being a thief.

Regards
Ravi Naidoo

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1 comment
S
Nov 09, 2017 10:02 am EST

I don't think it boils down to being a thief at all. Insurance is you protecting yourself in case of a certain event. There are those that won't succumb within a shorter amount of time and, therefore, pay more than what they are drawing out. Others will not and their relatives will need to make a claim. You have to keep in mind that the insurance companies are not charities. They are a business and need to be profitable too.

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M
12:56 am EST

ABSA Bank - absa / internet banking & mobile app

I'm from Klerksdorp South Africa, and this morning I had difficulty using the Internet banking as it forces me to download a mobile application for security purposes. I do not want the application downloaded on my phone and every time I cancel the download of the phone app, the internet banking kicks me off. I needed to do payments and do transfers but due to this unnecessary advertisement scheme to force you to download their app on your phone. Now I can't use my internet banking. Never have I had issues regarding ABSA but today I am seriously reconsidering WHY I AM WITH ABSA... If this was an emergency what then? First download app before you can transfer your own money?

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5:11 am EST

ABSA Bank - branch service and system

Good day,
I received an sms on sunday 5 november from absa saying my savings account was upgraded to a cheque account and that my card stays the same I just need to use the option "cheque"at the otm.

This morning 8 november I went to spar and as always submitted my debit card the transaction was declined. I went outside to the otm to draw money and see what is going on.
I inserted the card after selecting the language the machine immediately asked for my pin and the amount (So I did not get the option to ask for the cheque account) I then draw r250 and it said I only have r286 in my account. I was in shock because my money was gone so after checking on internet banking and a phone call to the call center I went into the branch after more than 1 1/2 hour standing in the queue, people fainting from standing in the queue around me a new card had to be issued. I do not complain everyday but I think your service at krugersdorp keywest branch is really a problem and I think your overriding on your system is also a problem because these people are running around overriding on each others computers while there is only 5 people working and most of the time they are running around and they are not at their service points, and the clients have to wait. The 5 persons gave wonderful service but they are not nearly enough to handle the amount of clients standing in the queue. Your upgrading of my account was wonderful but then, everything went haywire your sms said everything is going to stay the same and in the end I had to use two of my working hours to stand in a queue to sort out my account and this is not acceptable. The lady had to cancel my savings card issue a new one as if I lost my card and then issue a new card just to keep my beneficiaries on my internet banking. Now you are going to charge me for a lost card which is not the case. I am really disappointed in absa with their service.

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11:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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Absa internet banking and mobile app. Due to new security measurements, I am unable to use any of those products. Complaint with action line, even went to a branch in Potchefstroom, but nobody can help me. Absa sistem do not accept international mobile telephone numbers, and as a result I am unable to receive the stupid rvn code. They keep deducting charge...

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6:52 pm EST
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ABSA Bank - internet banking

For the moment, I live in Phoenix Arizona, USA. I have been an ABSA bank client for more than 35 years.

Over the last few months, I have not been able to do any transactions on my internet banking. The RVN is not coming through to my phone also no security notification from ABSA when I log on. I have emailed ABSA client Services and their "actiononline" email address to no avail. I do not even get a courtesy email.

I need to have this fixed urgently as I need to do some transactions.

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7:20 am EST
Featured review
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Good day I don't want the banking app on my phone I want to do internet banking and are blocked I do not get through for help the branch put me on phone we don't get through just put a button there that I can choose to go on with the transaction but it is grey out I only have the option to log off it is ridiculous to block my internet banking I do not have...

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10:12 am EST
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ABSA Bank - skrywe gedateer 1november. balans tjekrehening

Agtergrond

volkskas / absa klient sedert 1963

Diens oor die betrokke tydperk - tevrede. nooit die behoefte gehad om ander bank te gebruik

Hele aantal jare gelede kon mens geld by absa belê en word dan vrygestel van bankkoste (transaksiebankdiensfooi)

Dadelik is geld in die geldmark belê en kon mens deel in die voordele

Die ooreenkoms deur die jare goed gewerk. groot besparings meegebring - in besonder sedert aftrede.

Absa se boodskap gedateer 1 november 2017 dat vanaf januarie 2018 die balans in die tjekrekening nie minder mag wees r 15 000.00 om die voordele te behou het betrekking

Verstaanbaar dat dit van toepassing om kliente (nuwe) wat wens om op bankoste te bespaar.

Kan dit sondermeer van toepassing gemaak word op kliente wat reeds die voordele het deur in die verlede geld in ander rekenings by absa belê het.

Indien wel kom dit na my beskeie oordeel neer op 'n eensydige verbreking van die betrokke ooreenkoms

Help my asseblief reg.

Vriendelike groete
P d f kok

Naskrif - ongevraagd. indien ek die verantwoordelikheid gehad het om die boodskap te kommunikeer sou ek dit met dieselfde moeite en? koste deur middel van persoonlike e-pos skrywe gedoen het. dit sou ook die geleentheid skep om die redes vir die besluit aan die betrokkenes te kommunikeer. ek is van mening dat die wyse waarop dit gedoen is nie alleen onprofessioneel maar ook onsensitief is.

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9:50 am EST
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Sure Phase notifications - ABSA, once again, decided without notifying or warning me, that their banking app update automatically links the device on which the APP is installed, to be the default Sure Phase device and number for notifications. I was advised by their internet banking consultant telephonically ( 28th October 2017) that I must go into my...

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ABSA Bank contacts

Phone numbers

+27 860 008 600 +27 860 557 557 More phone numbers

Website

www.absa.co.za
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