Aaron's

I have to agree. Though no one has been rude to us, they definitely have predatory lending practices. We leased a bedroom set from Aarons due to an ailing relative living with us for several months as she recuperated. We were not able to get financed through a traditional store and did not have the immediate cash to purchase the furniture outright. We reasoned that we could give the set to one of our daughters afterward. Payments were to be $119.05 a month for 24 mos. That was in May, 2009. Everything seemed fine as we usually paid online until about May. We were having some hard times and did not have the full payment. I called the company and explained that I had half and could I pay that. I was told "sure no problem" we set up a date that I would pay the other half, which would be my next payday that would be in about three weeks (I get paid on the 1st and 15th and that was a five week month) . He told me that I could pay online or I could come in. Well, I chose the convenience of paying online and did so the same day. That's when we started getting the phone calls asking when we were coming in to pay as we are late. I explained to them what was told to me by the named individual and was then told that because we did not pay the full payment on-line, the system does not recognize it as a monthly payment and it becomes semi-monthly; so now we have to pay an additional $90 dollars over our monthly payment to catch up. I told him that makes no sense, explain it. He said the system just suspends it until it equals a full payment, so we had a credit of $38, but need $150 to resume to a monthly status, so in essence I would pay almost $190 to "catch" up on my lease. I replied that I respectfully disagree and will be in there to discuss. We negotiated and we settled with me paying $120 to catch up (mind you I still paid over the amount by about $50, but I did not want the drama. Got it anyway. The next month, I paid the usually $119.05 on line and a couple of weeks later, I received another phone call that I need to pay $67 as I am short from a bi-weekly payment from May. I said this is ridiculous, I am not a bi-weekly customer, and I am not paying anything else. We continued to get the calls and I just kept paying the monthly amount. Here were are in August. Now we got a call threatening to take the furniture. Now I am pi----d. I made an appointment to go in there tomorrow; armed with my lease agreement and will bring a notarized letter disputing the validity of the debt and based on the Consumer Leasing Act of 1976, I am exercising my right that they refrain all collection practices until the dispute is resolved and let them know that they just violated the truth in Lending Act because my lease says nothing about paying bi-weekly instead of monthly nor suspending payments and that they could have charge no more than $10 as a late fee, as there are no stipulations that I would be switched to bi-weekly and that they owe me money as I have overpaid by approximately $200. I do intend to sue and take it to TX Attorney General's ofc it is not resolved. I will let you know how this turns out. At any rate, always look at your written agreement as that holds more validity than any verbal agreement. I am going to get them with their own written agreement. This is predatory and just plain ridiculous!

I totally agree with you about staying away from Aaron's I got a couple of 52 inch televisions that I was renting I paid for one of them but shortly after I had it paid the televison wouldn't work, and the other one was still being paid on. I had to have both televisons repaired for just about the same problem. I am usually a pretty patient man, and willing to work things out, so the televison that I paid for came back from the shop we got it all hooked back up and it still had the problems even after supposedly being fixed. For a whole seven I made payments on one of televisons. The one I paid for they owed me and the one I was still paying on they owed me. I had to wait seven months just for them to give me the replacements for the televisions, and I made several calls trying to find out what was taking so long. I can say Aaron's company is quite rip off, so to anybody out there I wouldn't use Aaon's I would use somewhere else. The Aaon's at 260 Mamouth Road Manchester, NH is the worst!

Being who I am and liking to purchase things up front, I had never even heard of Aaron's until I got a phone call one day while I was unemployed. They were looking for persons to enter the management training program within this company. I thought this made sense, since my last few jobs had been management. I went to the interview, where the process went very well. I was hired (I am not afraid of libel, since this is all 100% true) by Jason Mizrahi in Schenectady, NY. This gentleman sat with me and talked to me about the way things worked. I asked the following questions and was given the following answers:

1. I am a full time college student. How will this work around my schedule? His answer was "If you tell me what your schedule is, we will work around it."
This was a lie, the first schedule got posted as soon as I got hired, and he never even gave me the opportunity to tell him when my classes were going on. I asked him about it and he shrugged and said "Oh, well."

2. What does the job entail? I was told by him that it was working the floor, managing the staff, and performing sales. I quickly discovered that this was mostly a collections job. I am sorry, but I have been on one end of collections in the past when I got injured and was out of work. I would never do that to someone. Then he told me about field visits, which is where you go and harass someone on their own property to get the money from them. If he had told me that, I would have refused the job. I don't think that is right, and I would kill someone if they ever did that to me!

3. When would I get a store? Once you complete the program (18 months) you will be offered something. I find out later that you might get called, there is no guarantee. Also, if the offer is somewhere else and you are not or cannot move, you are likely to never get another opportunity. That sounds like its just a little predatory to me.

4. I see the store closes at 7 pm. What time are we out of here? (I am a morning person, I am up at 4-5 am and don't function at night.) I was told "within a reasonable time after store closing. Another lie. Most nights had you there until somewhere from 9 pm to 10 pm. Hell no!

Finally, this is what tipped things over. Mind you, this was only a week and change into the job. A woman came in and said she wanted a big screen TV. After taking all the paperwork, I sat with Jason as he did the close. He asked her for income, she said she didn't have anything. He asked again, "Are you sure? Nothing?" Her reply was that she got $667 a month for SSI for her DISABLED CHILD! This TV was not a need, and ran nearly $200 a month. He said "That will work" and approved her. I asked him about the moral implications and stated that I had an issue with this approval. I was told that if I didn't want to make money and didn't want a store then I could quit, or I would be fired.

Jason is the ### of the earth. Mother's don't let your babies be Aaron's managers!

Aarons should have signs on their buildings saying Aarons cheat and steal. Not Aarons sales and lease ownership. The general managers are only concerned with their bonus not the customer. After being a long time customer of Aarons with several paid out contracts I had a heart attack and open heart surgery.
THIS PUT ME OUT OF WORK FOR A PERIOD OF SEVERAL MONTHS.
I have a car loan with one of the major banks so my credit was not bad Aarons was quick and easy so I would deal with them.
After being released from the hospital the Bank with a car loan of over $20000. Gave me a 120 day extension to get well enough to work then resume payments. Aarons refused and took me to court to recover the furniture. Three of the contracts with them had only 5 payments to go for ownership. They say lifetime renewal. Bull They refused and want the furniture. It’s must be some there wants my furniture so they want it back WITH ONLY 5 PAYMENTS TO GO.
Aarons is composed of thieves’ not real people. They have no feelings for people the United States Senate and house have bill that have been stalled by the rent to own industry to prevent the change of laws to protect the consumer. Everyone who reads this should write there senators and representatives and push them to think of the people they represent and get the legislation passed that was proposed to change the way rent to own companies do business.
Aarons charges you for a service plan and charges tax on this you do not pay taxes on service. This is put on all contracts without a option to refuse this. This is a form of interest they charge and cover this up as a service agreement the consumer has no rights when you do business with Aarons. I did business with the Snellville Location in Georgia. GOING TO COURT IN Georgia is a waste as the courts are there to protect Georgia companies not the citizens of the state. If there is an attorney with Balls out there look at these violations of title 15 and state USURY LAWS FOR THESE TYPES OF COMPANIES. Several states have found these contracts are sales contracts the Courts in Georgia refuse to look at the decisions of other states As Aarons is a Georgia company therefore protected. The Governors consumers’ protection group with the state attorney general will do nothing as this is again a Ga. Company therefore protected under the good o boy plan. I contacted several civil contract attorneys who declined to represent me as they did not want to ruffle the feathers of this company who did so much for the people of Ga. Well I am one of the people of Georgia. What about Me.

I have rented 2 big screen tv's, a recliner, deep frezzer, 2 refrigerators, washer dryer, and a laptop, over the past years, i am a long term customer. I recently leased a used laptop, which wasnt in very good condition to begin with, but i took it anyway knowing that Aarons was a reputable company, and if something happened to it they would help. The hinge on the laptop broke, and they will not waranty it, and expect me to pay to have it fixed.The store manager said it had obviously been dropped, but i have several character witnesses atesting to how good care I take of my belongings, two of which were there when the laptop broke.

First of all, it is per company policy that you update your order form EVERYTIME you set up a new agreement. Second of all, it is per company policy that the customer goes to the location tht services the area you live in, whether or not the item has to be delivered. Third, you should have never been at Aaron's with your ol'cheap ###. Only broke ### people get ### at Aaron's. DO NOT GO BACK! Aaron's did not loose business, yall lost! Now you have to TRY to go to other places where most likely you'll be denied because of your fukd up credit!

I have purchased a laptop from my hometown Aaron's and I'am having the same problem. The hinge broke and they said it was dropped, but the hinge had broken when I had shut the lid to the computer it snapped. They are trying to tell me that I had dropped the computer and I said that it broke the way I told you. Now they expect me to pay for the repairs.. I refuse to pay for it and I have witnesses that seen what happened. They are so rude at the store. I will never buy from them again.c

PO'D you know you are a liar, a former employee here and for audit purposes we can not have merchandise in the store that is not in the system.

The merchandise is worth what it is worth but you signed the paperwork after it was explained in detail. Of it is innacurate challenge it with all 3 agency's. I suspect you really stole that cheap furniture.

I called these Aholes and told them that I was moving to Florida and to pick up there furniture. They did not show up so I called them, the second day they came and got it. 3 months later they call me and ask where the furniture is! I told them I moved to FLorida, how the HELL do I know you dumb a holes picked it up. Now on my credit report it shows that I owe them 4500 buck for some garbage furniture that was probably worth 600 and that they took back! This was in the Menaul location in ABQ NM. TOTAL rip offs, take your business to someone else or just be smart and save the money. The furniture they have is absolute CRAP anyways.

i do not agree with anything that your saying because for this is a bill just like any other bill you can not go two or three months behind on the ulilities with out them getting turned off and 1. they go over the agreements with you and let you know whats going on, 2. you can get up to a months deferment, it is in the contract that you sign but you do have to at least try and pay something in good faith and 3. they are not a rent to own company they are a lease to own there is a difference...so the next time you sign on the line try to read the contract, oh and by the way if you have paid several things off then you should know how aarons conducts their business...thats just like you leasing out a house and the leasee had a medical emergancy and couldn't pay the rent what would you do... be patient with them or demand payment or tell them that they have to move because the rent can not go two months behind...

Aarons should have signs on their buildings saying Aarons cheat and steal. Not Aarons sales and lease ownership. The general managers are only concerned with their bonus not the customer. After being a long time customer of Aarons with several paid out contracts I had a heart attack and open heart surgery.
THIS PUT ME OUT OF WORK FOR A PERIOD OF SEVERAL MONTHS.
I have a car loan with one of the major banks so my credit was not bad Aarons was quick and easy so I would deal with them.
After being released from the hospital the Bank with a car loan of over $20000. Gave me a 120 day extension to get well enough to work then resume payments. Aarons refused and took me to court to recover the furniture. Three of the contracts with them had only 5 payments to go for ownership. They say lifetime renewal. Bull They refused and want the furniture. It’s must be some there wants my furniture so they want it back WITH ONLY 5 PAYMENTS TO GO.
Aarons is composed of thieves’ not real people. They have no feelings for people the United States Senate and house have bill that have been stalled by the rent to own industry to prevent the change of laws to protect the consumer. Everyone who reads this should write there senators and representatives and push them to think of the people they represent and get the legislation passed that was proposed to change the way rent to own companies do business.
Aarons charges you for a service plan and charges tax on this you do not pay taxes on service. This is put on all contracts without a option to refuse this. This is a form of interest they charge and cover this up as a service agreement the consumer has no rights when you do business with Aarons. I did business with the Snellville Location in Georgia. GOING TO COURT IN Georgia is a waste as the courts are there to protect Georgia companies not the citizens of the state. If there is an attorney with Balls out there look at these violations of title 15 and state USURY LAWS FOR THESE TYPES OF COMPANIES. Several states have found these contracts are sales contracts the Courts in Georgia refuse to look at the decisions of other states As Aarons is a Georgia company therefore protected. The Governors consumers’ protection group with the state attorney general will do nothing as this is again a Ga. Company therefore protected under the good o boy plan. I contacted several civil contract attorneys who declined to represent me as they did not want to ruffle the feathers of this company who did so much for the people of Ga. Well I am one of the people of Georgia. What about Me.

don't buy from Aaron's they took money uot of my bank act. with out my knowing and when i did it was to late they said i owed it well i payed ever month and payed it off they took it and i will get it back any one that has been ripped off everone needs to get there papers together and file a suit shut them down .they are bad people we are so done with them stop buying from them its all used don't buy off the floor its used tell them you want it new if you are going to spend that much money get it new. they owe me 147.87 they are the worsted place i have seen .Aarons i hope everyone wakes up and stops buying from you put you out if buissness i it will be soon.you will never get my money again never, never.,

I leased a dryer (paid Off) and a refridgerator.
Called them from Albuquerque to pick up refridgerator, ( we had to move, this is the aaron's in Hobbs nm) said they would go to the house and pick it up.(paid a full month on it in advance). Went to the wrong address for a month, never called me back. Then called me and told me to pay the pay off the full amount.
The ref. is still there in the house they will not pick up. Would not give me the pay off on the dryer for one month then gave me the pay off with late fee's. I have brought item's from Aarron in Albuquerque for 5 years, never been late paid everything thing off. Went to Hobbs Nm and bought from them and I was ripped off.
Never buy from the Hobbs Nm Aarons. I am hiring an attorney and taking them to court.

I can agree with you on that. I purchased a 65 inch from them almost two years ago and only have 1 1/2 payments left. My tv had to go to repair and they gave me a loaner tv which was a 60 inch. it is going on two months now and I still have not had my television, I was told that my television could not be repaired and that they were looking for me a replacement. The good part is according to them is that I would have a newer model television. A newer tv to them is a used tv from another customer and they still want you to pay your bill. How does that sound me paying for a 65 inch and watching a 60 inch. I asked for some type of compensation I was told I am getting a new tv. Well first of the the tv should not have broken and I have not had it for two years. Talking about poor customer service. Called the customer service line - they couldn't even give you the number to the corporate office neither could she give me a fax number to put my compliant in writing. As always again, I will have someone to contact you the next day.
Never again,

i.ve had a ps3 for a moth and 15 days and i havent been able o play it at all i, ve told the pepole in the pulaski va store and they said if made another pament they would fix it parts are missing and on op of that i wanted a xbox and they brought me a ps3.
i think they should make it right free month where i coudnt play it i would like to get a xbox 360 for a month which i think they owe me.
if not ill take other actions but i think we can solve this

help plz michael branch

get back to me as soon as posople

Well obviously someone, whether it be you or your boyfriend, is crazy for agreeing to purchase a ring without knowing the authenticity of it.

Being who I am and liking to purchase things up front, I had never even heard of Aaron's until I got a phone call one day while I was unemployed. They were looking for persons to enter the management training program within this company. I thought this made sense, since my last few jobs had been management. I went to the interview, where the process went very well. I was hired (I am not afraid of libel, since this is all 100% true) by Jason Mizrahi in Schenectady, NY. This gentleman sat with me and talked to me about the way things worked. I asked the following questions and was given the following answers:

1. I am a full time college student. How will this work around my schedule? His answer was "If you tell me what your schedule is, we will work around it."
This was a lie, the first schedule got posted as soon as I got hired, and he never even gave me the opportunity to tell him when my classes were going on. I asked him about it and he shrugged and said "Oh, well."

2. What does the job entail? I was told by him that it was working the floor, managing the staff, and performing sales. I quickly discovered that this was mostly a collections job. I am sorry, but I have been on one end of collections in the past when I got injured and was out of work. I would never do that to someone. Then he told me about field visits, which is where you go and harass someone on their own property to get the money from them. If he had told me that, I would have refused the job. I don't think that is right, and I would kill someone if they ever did that to me!

3. When would I get a store? Once you complete the program (18 months) you will be offered something. I find out later that you might get called, there is no guarantee. Also, if the offer is somewhere else and you are not or cannot move, you are likely to never get another opportunity. That sounds like its just a little predatory to me.

4. I see the store closes at 7 pm. What time are we out of here? (I am a morning person, I am up at 4-5 am and don't function at night.) I was told "within a reasonable time after store closing. Another lie. Most nights had you there until somewhere from 9 pm to 10 pm. Hell no!

Finally, this is what tipped things over. Mind you, this was only a week and change into the job. A woman came in and said she wanted a big screen TV. After taking all the paperwork, I sat with Jason as he did the close. He asked her for income, she said she didn't have anything. He asked again, "Are you sure? Nothing?" Her reply was that she got $667 a month for SSI for her DISABLED CHILD! This TV was not a need, and ran nearly $200 a month. He said "That will work" and approved her. I asked him about the moral implications and stated that I had an issue with this approval. I was told that if I didn't want to make money and didn't want a store then I could quit, or I would be fired.

Jason is the ### of the earth. Mother's don't let your babies be Aaron's managers!

When you threaten and posture in a threatening way, that is against the law as well, read your local and state as well as Federal laws. He also violated the Fair Collections Practices as well in so many ways I lost count.
Doing his job is one thing, and I dont refute the fact that she owed the money. But what he did violated the privacy laws of ANY state! He is lucky the police didnt come out and pick him up. Regardless of money owed, there is nowhere in that contract where it states they can harass and threaten, that is against the law as well.
I have dealt with AARONS before and you have good eggs and bad, this guy doesnt need to be in that line of work. He is nothing but a coward and bully to threaten kids?!?!
He would have had the police called on him by me, if I was in that neighborhood, believe me.

When you are late, you have broken the law--read their application and rental purchase agreement closer before spouting off at the mouth. Late accounts violate the agreement and in some states, is a criminal offense. The item(s) in question belong to Aaron's in this case, until they are PAID OFF as per the terms of the LEGALLY-binding CONTRACT. If you don not agree with how they do business, WHY are MULTIPLE family members STILL maintaining a business relationship with this store/company? Is it just so you can slander and libel a someone who is trying to do his JOB? Maybe he is arrogant and rude and pushy, but I bet if you all paid on time, you would NEVER hear from him, and I also postulate that his overall temperment with you would sway greatly more positive.

AS AN EMPLOYEE OF AARONS SALES AND LEASE THIS IS JUST POOR MANAGEMENT AT ITS BEST. AARONS IS DOING EVERYTHING POSSIBLE TO GET THESE INDIVIDUALS WEEDED OUT. AARONS IS A DOWN HOME FAMILY RUN COMPANY AND THE OWNER MR. CHARLIE LOUDERMILK WOULD NOT ACCEPT THIS BEHAVIOR FROM ANY EMPLOYEE. IN CLOSING I WILL STATE THAT AARONS IS A FRANCHISE COMPANY WITH OVER 1500 STORES. TO KEEP UP WITH EVERY SINGLE EMPLOYEE IS VIRTUALLY IMPOSSIBLE. THEY WILL BE WEEDED OUT THOUGH. BUT REGARDING THE CONTRACT? WELL HAVE YOU EVER PURCHASED AN AUTOMOBILE? IF SO, THEN YOU HADE MUCH MORE PAPERWORK. AFTER ALL AARONS IS A LEASE TO OWN BUSINESS. ANYTIME YOU HAVE A NATIONWIDE COMPANY, STORES HAVE TO COVER THEIR A$$ES. OTHERWISE, INDIVIDUALS SUCH AS YOURSELF WOULD HAVE SEWED OVER THE LEAST LITTLE PROBLEM.

It's a profitable business model, but I'll tell you the truth is that the culture is to; drive employees to the ground via understaffing, industrial age management style (upper included, it always comes top down) and the idea of turning and burning managers through ridiculous levels of hours worked and the inability to delegate tasks.

The customer experience is one of lack of follow-up, broken promises and lies about delivery times or product stock and used furniture as Aaron's primary focus. Yeah, they clean the stuff though? Ahh no.

Totally a buy here pay here level of service.

Call the bank and tell them you did not authorize the charge, Bank of America I know will give you that credit back, pending their investigation of it. In the mean time. Tell the bank you want to cancell that card, and they will issue you a new card. Do not give Aaron's the new card info until you make that payment over the phone. Then they can only charge when you call. If they keep your card info and charge it with out you calling then you and legal standing.