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Fifth Third Bank / 53.com
Fifth Third Bank / 53.com Customer Service Phone, Email, Contacts

Fifth Third Bank / 53.com
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2.1 400 Reviews

Fifth Third Bank / 53.com Complaints Summary

106 Resolved
293 Unresolved
Our verdict: When using services from Fifth Third Bank / 53.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Fifth Third Bank / 53.com reviews & complaints 400

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7:22 pm EST
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Fifth Third Bank / 53.com unfair business practices

Do not...
Do not...

Bank with this company. The bank charges customers $37 for overdraft fees on a check plus another $36 to return the item. And if that just don't beat all...in order to cancel with this bank and their unethical business practices and ways, 53 bank charges customers $25 to close accounts with their bank. Oh and please do not forget about the additional $8 per day if the account is still overdrawn.

Tell me something...

53 bank charges $37: overdraft/return fee
$36: return/ overdraft fee

Is this not the same thing?

Come on people wake up! How many people have to openly complain about the practices of 53 bank.

Why doesn't government officials step in and do something...

Maybe its not important huh!

What do you think?

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TJday
Flint, US
Jan 22, 2010 2:34 pm EST

Yeah. If anyone has a good attorney, info, or a class action suit I would appreciate the link. Does anyone boycott anymore?

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Larry B.
Dayton, US
Nov 26, 2009 6:27 pm EST

I'm not surprised at all and believe 95% off the horror stories about this "Free Checking" Crap that this 53rd bank claims they have! They are the most incompetent "Professional Bunch" of people I've come across in my 50 years of living! I started a bank account with them in July of this year because the company I work for has their business and payrole there, and was switching to Direct deposit. That was the beginning of the most disfunctional bunch of people I've ever met, customer service, local branch, etc. It started when I was charged 7 over draft fees on a debit card only, in the "pending status" when we all know that the funds are taking from the available balance immediately, but because they were in the pending status and one overdraft accured I was charged $198.00, and was told with a giggle that I was being charged another $132.00 at the end of the day and didn't know what for and wasn't even giving the opportunity to make it right!?!? After three months of arguing that the funds were there in (black and white) one of the overtures ($33.00) was put back with a note attached by one of the only people in the Cincy customer service center that obviously knew that something wasn't right. This person also E-mail her supervisor about this and I'm waiting for a responce. Also, I'm just getting started, Recently I wrote a check for $125.00 to a meat vendor on the 27th of October and the check was electronically withdrawn from my account 3 days later...O.K. no big deal...? Wrong the bank paid the check again 16 days later! I brought this to their attention...(thats funny) and showed that it was the same check number and the name on the check with the same date it was wrote (keep that in mind), of coarse my account was $3.98 over by of the day because of this and guess what...Yep, overdraft fees out the yeng-yang! I keep the minimun in this account because of their borderline illegal, and unethical business tactics. Of coarse I had to take off work, another $250.00 down the drain, to try to get this reversed and was told we'll (local bank) investigate it(?) and monitor your account and call you back each day and let you know what we can do for you...waiting, waiting, waiting. of coarse no reply! So I called the customer disrespect service and was actually help by the formentioned person I spoke about earlier and the fees were reversed along with one that was applied in July. Suddenly while at work I strangely get a call form my local bank in Huber Heights, Ohio, who said that they would monitor my account and call me everyday saying "well I got the overdrafts taking off because of the double cashed check, I was told by this person at the local bank that because it was longer than 30 days on the incident in July that nothing could be done about that?" not true...well needless to say I let her have it and she was actually left speechless. I in fact took care of it myself with the forementioned person, Her name is Vicki, and called her on it! She didn't know what to say and my next adventure is dealing with the check that was cashed twice...it was probably my fault for sending the same check # twice (what the @!#*)according to the last customer disrespect service non-english person I taked to ? Keep ya posted ! (Is this the good stuff you go through with the great free checking bank they claim to be ?) My wife and I can't purchase a damn turkey or I can't buy a new pair of work boots because we are so gun-shy to spend a dollar...! Anyone got a good attorney or a class action law suit I can jump on? Any suggestions would be greatly appreciated...?

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3:24 pm EST
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Fifth Third Bank / 53.com fraudulent bank

I was frauded by an on-line business called Grants One Day. I saw the problem right away in checking my account. I disputed the the charges against my account. The Bank waived some fees and placed the money back. They informed me at that time that The other company had up to 30 days to respond.

We heard nothing back from them. Nothing in writting ever came to my house. Then more than 60days past the original date they came back in and took the money out again putting my account in the red with service charges to which they were unwilling to drop.

They bold faced lied to us so many times it didn't matter which bank branch we went to everyone of them lied to us. We then got letters in the mail only after we called, and came in. They were post dated on the inside to protect them- selves, but the outside of the envelope it had the date that we called them to complain on it.

We closed out that account paying the fees that they punished us with and currently owe them nothing and we have gone to another bank to do our business We have since then heard other horror stories from our friends about this bank. Please I urged you if you are looking for another bank to do business with don't choose this one.

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Steveee
boston, US
Nov 12, 2009 6:08 pm EST

Banks cheat you cannot do any thing, they cheat for their lords make them rich when loose money public money save them to let them cheat public for ever.When profit only for few, otherwise curse for all. CITIZENS BANK cheated me we need a credit score for banks so that they cannot blackmail customers

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Fifth Third Bank / 53.com awful customer service

I was frauded by an on-line business called Grants One Day. I saw the problem right away in checking my account. I disputed the the charges against my account. The Bank waived some fees and placed the money back. They informed me at that time that The other company had up to 30 days to respond.

We heard nothing back from them. Nothing in writing ever came to my house. Then more than 60days past the original date they came back in and took the money out again putting my account in the red with service charges to which they were unwilling to drop.

They bold faced lied to us so many times it didn't matter which bank branch we went to everyone of them lied to us. We then got letters in the mail only after we called, and came in. They were post dated on the inside to protect them- selves, but the outside of the envelope it had the date that we called them to complain on it.

We closed out that account paying the fees that they punished us with and currently owe them nothing and we have gone to another bank to do our business We have since then heard other horror stories from our friends about this bank. Please I urged you if you are looking for another bank to do business with don't choose this one.

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SOX295
, US
Feb 23, 2010 10:42 am EST

We have been account holders for over 25 years (Old Kent to 5/3). An electronic check in the amount of $850 was cleared on our account. This check is so painfully and obviously fraudulent. We signed all of the various paperwork needed the day after it hit our
account. We were assured it would not happen again and told it wasn't necessary to close the account. That made us uneasy. Now,
it has been over a business month now and we are still waiting for 5/3 to return our money. True, nothing else has hit the account, but the possibility still exists that it could happen again. All we get is lipservice! Yes, the paperwork states 30-120 days for investigation, but even a ### should have been able to sort this out by now. There is no contacting upper management with this bank. A sad turn of events. We have closed our long-term account and have taken our deposits elsewhere.

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12:22 pm EDT
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Fifth Third Bank / 53.com the way they treat consumers

My husband purchased a truck and Fifth Third was the lender. After numerous clutch replacements, which cost over $600 each replacement, my husband called and told the bank to come get it. We never heard a thing from Fifth Third or Autovest, LLC until he was served a civil warrant. My husband went to court no payment arragemnets were made in front of the judge, but the lawyer said he would get back to him on that. He never heard from the lawyer and when he tied to contact him the lawyer was never in the office. About two months later my husband receives notice that they will be garnishing his wages. Keep in mind the lawyer knew my husband was and is the only source of income for our family, but chose go ahead with Autovests, LLC recommendation of ganishing 25% of his pay for each pay period. Living expenses are not cheap in the area of Tennessee we live, andt hey began taking $200 out of each pay period to get the $2400 that was left owed on the truck. We later found out they wanted the entire $2400 within six months. I guess they want us all to go broke or homeless and apparent they do not care whether your children get fed. After three months of trying to get them to lower the payment amount they are garnishing we have finally succeeded. Thank God for small miracles.

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9:46 am EDT
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Fifth Third Bank / 53.com horrible customer service

If you think you have the worst bank out there, you have never banked with Fifth Third Bank based out of Cincinnati, Oh. After being with them for about 7 years, I still received horrible customer service. Whether it was going into my local branch or talking to customer service over the phone, their customer service and appreciation of my loyalty never existed. I am taking my money elsewhere! I won't get into the terrible details just DON'T OVER BANK WITH FIFTH THIRD!

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abusedconsumer
, US
Feb 12, 2010 10:46 am EST

Fifth third bank is the worst bank in the history of banking and everyone that complaints are TRUE there is a serious pattern with Fifth third and OVERDRAFT FEEs.My story is i was charged $8.00 per day for being lied too by a creditior that they did not have the account anymore, the creditor sent the check through anyway.Now this is where it turned ugly, I DID NOT DISSAGREE WITH THE CHARGES all i wanted was to make arrangements on them, i got repeated calls your bank account is in overdrone PLEASE CALL FIFTH THIRD BANK REGARDING OVER DRAFT FEES.I call and talk to a customer service rep, we begin to talk and she started to sound like it was her bank, she said WE HAVE ALREADY HELPED YOU ONCE WITH 22cents THERE IS NO MORE HELPING YOU NOW you are out of luck.THIS IS HER EXACT WORDS (WE ARE IN IT FOR THE MONEY) what do you want us too do, its not our problem! really nasty.I does not matter to us what situation you are in. COMMENTS made by GLENDA CALSKI, TO GLENDA i have gladly switched banks and i am glad i do not have to speak to your rotten voice again! and as for your fees you may stick um where the sun don't shine.

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Fifth Third Bank / 53.com group for all unhappy fifth third customers

This is a personal invite for all haters of fifth third bank on this site, to join, and participate in, a new group I started, called - fifth third - all u. S. Cities. Let's raise our voices and let the corrupt banking system know we are not going to be ripped off anymore! Maybe we can get enough complaints here for a class action lawsuit! Come on over!

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Fifth Third Bank / 53.com fifth third bank complaint

I had been a customer of Fifth Third Bank for approximately 8 years. The problem started when they froze my home equity loan. I had access to $50K in cash until and was ready to make an real estate purchase. I spoke with the lender at Firth Third and they things were set but then I got a letter in the mail saying my account had been frozen. Not such a big deal because a lot of banks were doing it at that time and I could simply switch to a new bank. However, they would not refund the $65 annual fee associated with the account I had just paid on the account. They would not even pro rate it or anything.

Subsequently, I bounced a check inside an account where my home equity loan was the back up funds. Normally, if this would have happened it would have cost me $9.00 in a one time per transaction. Well I forgot that the account was closed and they ended up charging me $350+ dollars in fees. I verbally agreed to pay the two $39 charges and the two $9.00 overdraft charges and asked them to reconsider the remaining $260 in fees. I thought this was a reasonable request but the branch manager just let me know they would give me a $66 refund on the fees but that is all they could do.

I told him to keep his $66. I was going to close my account and inform as many people as I could about the situation.

If you stay with this bank or join this bank be prepared to be treated in a similar manner.

but then with Fifth Third but everyone was doing it.

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jeanne-laporte
la porte, US
Feb 04, 2011 3:30 am EST

This bank totally sucks. They lie to get your business, then raise rates, renig on promises to keep home equity line open, and their $300 home re-mortgage? What a joke! Ends up costing three times as much! All promises of saving you lots of money - ends up costing you much more with limited borowing & expensive fees. Corrupt!

RBraddy
RBraddy
Shelby, US
Oct 01, 2009 6:08 pm EDT

GOOD POST! THE MORE WE LET PEOPLE KNOW ABOUT THIS CORRUPT BANK, THE CLOSER WE CAN GET TO GETTING IT THE NATIONAL MEDIA ATTENTION IT NEEDS!
A PERSONAL INVITE TO A GROUP I STARTED TODAY ON THIS SITE CALLED
FIFTH THIRD- ALL U.S. CITIES. HOPE TO SEE YOU THERE!

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6:22 pm EDT
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Fifth Third Bank / 53.com lies, lowers credit

Within two weeks, 53 forced us to turn away our business with them after being a customer for over 20 years.

1). They were suppose to close a checking account which I faxed documentation into upon request, they never closed the account down as they said they would, and people kept overdrafting it.

2). I put an increase in my credit card limit, instead they thought I put a request to decrease it, and REFUSE to increase it again for another 6 months.

There are so many other banks out there, so my suggestion is go to another bank before it's to late.

20 years, and this is the respect I get.

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closeyouraccount
Clarkston, US
Aug 31, 2009 12:13 pm EDT

Your not the only one I am looking to start a class action law suit but need your story http://closeyourbankaccount.blogspot.com/

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Fifth Third Bank / 53.com this bank is a joke

This bank is a joke! Corporate office has some of the worst customer service I've ever come across. They treat you as if you're callinG about THEIR money, not yours. I've had 5 day holds on my checks turn to 9 days with no explanation or warning! I have overdraft, but twice now, I've been over charged for overdraft, while theres money in my savings! Just loGGed into my account to find out I'm beinG charGed aGain, not only with money in my savings, but now theres also money in my checkinG too. Can't explain that? well, neither could the snob at corporate. I reGret ever dealinG with these corporate theives. Theres a place for people this deceitful, riGht alonG side of g.w. bush.

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Alex Peele
Olathe, US
Oct 27, 2010 2:37 am EDT
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Fifth Third Bank is stealing from us. We had a car loan from a GM dealer and 5 3 would not let us pay it off. They refused to give us the account number so that we could pay it off. Before the first payment was due, we paid over 95% of the loan amount. this was the amount they told us was due. They next harassed us on Saturday, threatening us that we were in default. We finally overpaid the loan.
We also had an extended warranty which we immediately cancelled three days after getting the loan giving us a total refund. This was part of the loan we had with 5 3 bank. They were to refund this warranty cost in full. We never received the refund check. After many calls to 5 3 bank in which they said a check was sent, they told us another check was being sent. We received a check dated the day after that last call. We deposited it in our local bank. Two weeks later, 5 3 bank stopped payment on the check effectively stealing money out of our account. Not only that, our bank charged us a fee for this. We have been calling 5 3 bank for a week and they keep giving is the run around. This is common theft. They have no intention of giving us our money back. They will not let us talk to anyone but a telephone screener.
My advice is to run as fast as you can from Fifth Third Bank. If not, you will regret it.
Alex Peele, Olathe, K S

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GMajor
Urbana, US
Dec 09, 2009 8:58 am EST

I agree that this is a "bad" bank. After eight years of trying to get 5/3 Bank to call my office during business hours I received yet another call at home at 7:30 in the evening. It seems that the culture at 5/3 is very much last-century. In this day of fast internet communication poor customer treatment and policy I wonder how the bank keeps it's doors open. Our folder of issues and complaints about 5/3 is thick. This bank's administration appears close-minded and inaccessible. We only bank with them because our children are in college and branches are close-by and because we negotiated a loan with them years ago for the business. We look forward to cutting ties with this bank as soon as we are able.

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Fifth Third Bank / 53.com unexplained debit

Please avoid 5/3 Bank. They bought out the First Charter locations in NC. Since the buyout, the service of what was once a good friendly caring back has turned very sour. Fee, fees, fees for everything. But the best is what they did to me. They allowed 15k to be taken out of my business account for no explainable reason. No call, no explaination, just secracy, overdraft fees, bounced checks. They have no explanation for the debit and don't care. I was forced to borrow money to re-fund my account, and they even charged me fees for depositing cash to cover my checks! And they won't refund the fees even though I have been a 20 yr customer and haven't done anything wrong. Avoid 5/3 at any cost. Questions? Contact Bob Rahilly @ [protected]@aol.com

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Alex Peele
Olathe, US
Oct 27, 2010 2:39 am EDT
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Fifth Third Bank is stealing from us. We had a car loan from a GM dealer and 5 3 would not let us pay it off. They refused to give us the account number so that we could pay it off. Before the first payment was due, we paid over 95% of the loan amount. this was the amount they told us was due. They next harassed us on Saturday, threatening us that we were in default. We finally overpaid the loan.
We also had an extended warranty which we immediately cancelled three days after getting the loan giving us a total refund. This was part of the loan we had with 5 3 bank. They were to refund this warranty cost in full. We never received the refund check. After many calls to 5 3 bank in which they said a check was sent, they told us another check was being sent. We received a check dated the day after that last call. We deposited it in our local bank. Two weeks later, 5 3 bank stopped payment on the check effectively stealing money out of our account. Not only that, our bank charged us a fee for this. We have been calling 5 3 bank for a week and they keep giving is the run around. This is common theft. They have no intention of giving us our money back. They will not let us talk to anyone but a telephone screener.
My advice is to run as fast as you can from Fifth Third Bank. If not, you will regret it.
Alex Peele, Olathe, K S

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Fifth Third Bank / 53.com poor service and questionable practices

My aged mother recently discovered a CD that was to have come due two years ago, Oct 2007. I called Fifth Third bank who confirmed the existence of the CD and the fact that they had not sent out a renewal notice in 2007. They offered to pay the face value of the CD, ignoring that they have been collecting interest on that money for two years without paying one cent to my mother. I asked for an interest adjustment to offset her losses. Three months later they finally told me that there is nothing that they are willing to do about this situation except cut a check for the amount on the CD. That’s what I call customer service. I am sorry that our government is bailing out businesses that do not care about their customers.

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livid ex-customer
Tampa, US
May 12, 2011 10:53 pm EDT

We have been faithful customers for over five years. We haven't bounced a check or had any accounting issues in YEARS. My husband has DONATED food to them for recruitment, promotions, and office events. They POSTED my paycheck online, days after it was deposited, even though they didn't really consider it a part of my balance. When we transferred money from our checking to savings, we received bounced-check fees because even though the check is STILL listed as posted, it really wasn't. They refunded ONE of the bounce fees, but not the other one. They DON'T CARE!

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Fifth Third Bank / 53.com 53 rewards inept reps

Email to 53 bank executives

Over the past several weeks I have been in contact on a regular basis with representatives from your 53 rewards team. I have several accounts with 53 bank and found out, much to my surprise, that I was accruing rewards points on my cards when I used them as credit transactions. For the record, I had no idea that I could earn points, let alone that I had to use my 53 cards as credit in order to earn them... Very bad communication on 53's part.

I won't go into all the details of my past dealings with your rewards team, just the incident this morning. I spoke with shenel regarding my personal account ending in 1223 (With 4866 points) as well as my business account ending in 1501 (With 196 points). Shenel agreed to move the 196 points from my business account over to my personal account so the points would all be in one place and I could get some use out of them before 53 expired them. Shenel was very helpful, polite and courteous and assured me that the points would be available in my personal account within 10 business days.

I was back in my personal account this afternoon performing a few banking transactions and I thought I would click on the 53 rewards link to see if anything had happened with the points. When I got into my account, much to my dismay and confusion, my balance said that my previous point balance was 4811.15 and that my new points available amount was 935.02!

I'm not a mathematician, but I have no clue how the transaction discussed above could result in 935.02! It makes no sense whatsoever, so I decided I should call – once again – 53 rewards to find out what was going on with my account. I spoke with lisa (Employee number 025420) who addressed me with a smug attitude regarding my need to call 53 rewards to fix my problem. She said she was sorry for my inconvenience and that was that. Well, that's not good enough, so I asked lisa (Employee number 025420) several times if I could speak with her supervisor and was finally transferred to rose (Employee number 0164201).

This is where it gets even more interesting...

When I asked rose (Employee number 0164201) to pull up both my personal and business accounts, she came back with the following response:

* my personal account ending in 1223 had 3902 points plus an additional 4837 points
* my business account ending in 1501 had 176 points
* total points available according to rose (Employee number 0164201) is 8915 – nearly twice the amount that I had ever heard from any of your other employees! Wtf?

I wasn't sure I heard her properly, since none of the point amounts matched with anything I had ever heard from any 53 rewards representative.

Rose (Employee number 0164201) assured me that she would personally see to it that my personal account was credited within three (3) business days for the 8915 points. At this point I didn't really believe her, so I asked for her phone number (616.653.9124) so I could call her back immediately when we hung up to make sure I had her number so I could follow-up in three (3) business days. Rose (Employee number 0164201) assured me that 616.653.9124 was her number and asked me if there was anything else she could help me with. I said "no", hung up and called 616.653.9124 and guess what! – it didn't work!

I really don't know what you guys are doing at 53 bank, but it sounds like you're scamming consumers, and someone needs to get your house in order – right now – or I promise I will do everything I can to make sure all the other 53 customers I know (And everyone they know) pull their accounts out of your inept institution.

Social networks are wonderful things.

A highly disgruntled, abused customer,

Victor p errante

C. Richard cordray, ohio attorney general

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Update by verrante
Jul 06, 2009 6:33 pm EDT

next it goes up on twitter, facebook, myspace, etc.

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JUST CHECKING
there, US
Mar 28, 2011 9:54 pm EDT

WELL, VICTOR I JUST CALLED THAT NUMBER AND GUESS WHAT? IT'S THE DIRECT LINE FOR ROSE FROM REWARDS DEPARTMENT AT 53RD BANK...

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Fifth Third Bank / 53.com unprofesional bank manager

I requested a debit card for my new account because they forgot to do it, and instead i received a CREDIT CARD by mail. The BCM (Gregory) denied tha fact that i never requested the credit card so we had to talk to his regional manager. Both were unprofesional, we felt neglected and very frustrated. Also we requested back in Feb 09 for our checking acct to be linked to our savings acct for overdraft protection, but unfortunaltely that never happened either. The customer service is poor, unprofesional and we felt very unapprecitated. The Banking Center Manager (Gregory) should be doing something else.

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Fifth Third Bank / 53.com class action suite

I have been contacted by several people regarding Fifth Third Bank practices. The attorney below has started a class action suit against Fifth Third and rightly so. I have lost thousands of dollars on their banking practices. You can also email me. I plan on creating a patition that can be posted publically. My email address is [protected]@gmail.com

Strauss & Troy
John M. Levy
Attorney at Law
The Federal Reserve Building
150 East Fourth Street
Cincinnati, OH [protected]
email: [protected]@strausstroy.com
www: www.strausstroy.com
phone: [protected]
fax: [protected]

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robertak
Rock Hill, US
Dec 17, 2009 12:26 am EST

i totally agree. fifth third has charged me thousands in overdraft charges by not posting the transactions in the order they were done, but posting them from highest to lowest. that does not make sense to me and they never made me aware of that also, they charged me a identity alert charge whn i dont even have the identity alert with them

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g.morris
, US
Oct 01, 2009 7:54 pm EDT

I agree that Fifth Third Bank is a big RIP-OFF. Their overdraft practices should be illegal. They did exactly like the 20/20 TV show said in their recent expose. I will never bank with them again!

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Fifth Third Bank / 53.com opt-out of credit card changes

Fifth Third sent my husband and myself Notices about changes in Credit Card Terms. My husband recently paid his off, I still have a balance with a low interest rate. The notice came on June 19 and it states to opt-out you have to have the opt-out response at their address by June 23. My husband is out of town until June 22. With the postal service, unless we pay for overnight mail, these opt-out letters probably will not get there on time. I spoke with two customer reps at Fifth Third. They could only say "We're sorry you feel that way". I asked to speak to a supervicor. After waiting five minutes they came back and said the Supervisor had too many calls ahead of mine. No wonder! We have excellent credit, are never late, pay way more than required. This is just another example of a bailed out bank destroying the public trust. D. Robinson

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Hitchhiker
Louisville, US
Jul 01, 2009 10:43 am EDT

Same thing happened with me. I got the notice on June 30, with the opt-out letter due by July 7. Between the July 4 holidya and the weekend, that gave me 2 days to get a letter in.

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Fifth Third Bank / 53.com hold on account

We have been customers from 5/3 Bank for over 20 twenty years. I deposited a check in my checking account which was drawn off a line of credit from another institution. The check was deposited on the 15th of May and was credited to my Huntington account on the same day. The branch called to verify funds on the 16th and was told that I didn't have enough to cover the check, they didn't ask to see if the check had cleared only if the funds were available. So they put a hold on the account. A week later we got a notice from the hold, (no phone call or customer service). Three creditors were not paid because of the hold. This involved over 200.00 dollars worth of fees from the credit card companies. I pay off my accounts due to interest on credit cards. Fifth Thirds response which came from the branch manager was that it was Huntingtons fault and they were not responsible for the charge. We ask that they would write a letter to the other companies explaining the situation and they refused. I use to work for this bank and the customer service has gone in the toliet. This bank only cares about fees that they collect. I will never have another account with them and I will probably close my commercial account, along with my checking account, savings account and my investment account. Shame on the branch manager for not doing the right thing.

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Fifth Third Bank / 53.com customer service and lies

Beware! Do not use this bank for credit of any kind!

We have a car loan with this bank and they offer us a "grace period" to avoid late fees. It is approximately 15 days each month. We have been called time after time on the 10th day of this grace period, looking for their payment. We've been called sunday mornings at 8 a. M. And we've even been called new year's day at 8 a. M. We've been told by their customer service reps that our grace period is only 10 days even though I had my payment book in my hand... *sigh*

Then... My husband gets a credit card from them... He ends up above his limit one month. He got his bill and paid what he was told was the minimum due, which would include the overlimit and if paid, he would avoid any additional fees. Big lie! I was told by their customer service that if you are over limit, you need to make a payment before your next bill is generated to avoid the next over limit fee. I asked how am I supposed to make a payment before the bill is generated and basically was told to use the automated bill options via the phone and internet... So, even though they tell me on my statement to make the minimum payment due to avoid any additional fees... What they mean is make the minimum payment before your next bill is generated to avoid any additional fees.

So, save yourself a big headache and avoid this bank at all costs. I will be closing these accounts as soon as I possibly can!

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PapaT
Downers Grove, US
Jun 07, 2009 2:07 pm EDT

AND, merchants, don't let Fifth Third process your charge cards! They will do or say anything to get the charge approved just to get their fees and then later lie and deny everything! Merchants beware! Go elsewhere for your processing!

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Fifth Third Bank / 53.com steeling

Fifth third bank has a policy if you are a couple days late with a loan payment, they have the right to take money from your checking or savings. Overdraw your account, charge you with any fees they see fit. They do not have to notify you when they do this. You and your family can end up stranded far from home, and someone at fifth third telling you it`s your fault. I filed a complaint the first time they did this and won my case, they put the money back. However doesn`t make up for the suffering of being stranded. Couple months go by and fifth third proceeded to do the same thing. They claim thats standard procedure. For the safety of my family or yours i would not recomend this bank to anyone unless you like to live dangerously, your life could be at stake when your bank account is sucked dry by corporate greed, and you can`t put food on the table for your family. ~~have a good day and god bless~~

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bigworm99
clinton twp, US
Jan 06, 2010 9:45 pm EST

One I would like to say that you signed a contact with this bank allowing them to make back payments from deposit accounts you have with them. Second as a consumer at this bank I would like to say you took my money and promised to pay it back that’s how banks and loans work a bank loans you another customers money ect. So I ask its ok for you to steal money from my family but when you choose to be irresponsible and not take care of your commitments its unfair I see how things work its always someone else’s fault.

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Fifth Third Bank / 53.com overdraft charges

i too have been hit hard by fifth third bank over the past 3 years by overdraft charges, i can have money for 5 things but have 6 out (yes i know this is my fault) so they pay the biggest one making the other 5 bounce and collecting fee's 5 times (this has happened alot) they cashes a check that was post dated a month in advance and i got nailed with a overdraft fee, my wife made a CASH deposit one morning several things came out that day and guess what we got hammered with overdraft fee's we was told the CASH had to clear for a day or so, come on cash has to clear? then when i took it to the bank to find out why we was charged overdraft fee's they couldnt come up with an answer on what bounced but i was told there was a note on my account not to refund me any money

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Greg Nordt
Plantation, US
Jun 03, 2015 9:48 am EDT

godskids2: I'm an attorney in FL and would like to discuss your Fifth Third problem with overdraft charges. Please call me at your convenience [protected] x850

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siens58
Charlotte, US
Oct 07, 2009 2:09 pm EDT

Why the heck would you stay with them for 3 years? What sense does that make. As far as the two comments above, they are completely irrelevent and insulting. People disgust me these days.

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rosie
Lakewood, US
May 15, 2009 3:13 pm EDT

A remedial class on the execution of syntax might also be a good idea...

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mostrua
Chicago, US
May 15, 2009 2:23 pm EDT

instead of taking time to complaint... enroll in a continuing education class on how to manage your check book.

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Fifth Third Bank / 53.com overdraft fees

I was charged overdraft fees on three transactions after a 4th transactions caused my account to be overdrawn. ON the first day i made 2 debit card transactions, the money was immediatually withdrawn from my account(but not posted) I then had a 10 dollar check go through. On the second day(at 4:00pm) I made another transaction with my debit card, not thinking that the money wouldnt be there until after midnight. After I hanged up I realized what I had done, but it was too late the transaction had already gone through. The bank also withdrew this money from account(but not posted) which then caused the overdraft. So on that day when they finally posted my first 3 charges I was charged 3 overdraft fees. The customer service (gentleman) was very condensing implying that I was playing beat the money to the bank or whatever.

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CommonSense
, US
May 01, 2009 2:40 pm EDT

he's right
you were
and lost

Fifth Third Bank / 53.com In-depth Review

Overview: Fifth Third Bank, also known as 53.com, is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, Fifth Third Bank has built a strong reputation in the industry.

Products and Services: Fifth Third Bank provides a comprehensive selection of banking products, including checking accounts, savings accounts, loans, and more. Their offerings cater to various financial needs and goals. Additionally, they offer specialized services such as investment banking and wealth management, providing customers with comprehensive financial solutions.

Customer Service: Fifth Third Bank is known for its excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. Furthermore, they provide a range of online banking tools and resources, empowering customers to manage their finances conveniently and independently.

Fees and Charges: Fifth Third Bank's fee structure is transparent and competitive. They disclose fees and charges clearly, ensuring customers have a clear understanding of the costs associated with their services. Comparatively, Fifth Third Bank's fees align with industry standards and remain competitive among their competitors.

Technology and Innovation: Fifth Third Bank excels in digital banking capabilities. Their online and mobile banking platforms are user-friendly and highly functional, allowing customers to perform various transactions and manage their accounts seamlessly. The bank also integrates innovative features and technologies, such as mobile check deposit and biometric authentication, enhancing the overall banking experience.

Security and Privacy: Fifth Third Bank prioritizes the security and privacy of customer information. They implement robust security measures, including encryption and data protection protocols, to safeguard sensitive data. The bank also complies with industry regulations and standards, ensuring customers' trust and confidence in their services.

Branch Network: Fifth Third Bank boasts a widespread branch network, providing customers with convenient access to physical locations. Their branches offer excellent services and facilities, catering to various banking needs. Additionally, the bank has a vast network of ATMs strategically located for easy accessibility.

Financial Stability: Fifth Third Bank demonstrates strong financial performance and stability. With favorable credit ratings and industry rankings, the bank has established itself as a reliable and trustworthy institution. Recent mergers, acquisitions, and significant events have further solidified their stability in the industry.

Community Involvement: Fifth Third Bank actively engages in corporate social responsibility initiatives. They are involved in community development programs and have established partnerships with non-profit organizations. Their philanthropic efforts contribute to the betterment of the communities they serve.

Customer Reviews and Ratings: Customer reviews and ratings for Fifth Third Bank are generally positive. Customers appreciate the bank's comprehensive range of products and services, as well as their excellent customer service. Comparisons with competitors' ratings and reviews highlight Fifth Third Bank's strong standing in the industry.

Conclusion: Fifth Third Bank is a reputable financial institution that offers a wide range of banking products and services. With excellent customer service, competitive fees, and innovative technology, they provide a comprehensive banking experience. Their strong financial stability and commitment to community involvement further enhance their appeal. Overall, Fifth Third Bank is recommended for individuals and businesses seeking a reliable and customer-centric banking partner.

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Contact Fifth Third Bank / 53.com customer service

Phone numbers

+1 (866) 671-5353 +1 (513) 579-5353 More phone numbers

Website

www.53.com

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