Banque Saudi Fransi
reviews and complaints

My wife transfer money to her mobile wallet from Bank Fransi, the money didnt transfer but my wife account was deducted. She tried to call many times the customer service number but nobody answer and the funniest thing is they only intertain you during working hours. So me and my wife went to the branch in Jeddah but unfortunately there customer service staff advice us call only customer service which we have to go back to square one. Overall our issue is still not solve!

Last march 7, 2024, I requested to add money in my stcpay application worth 1,400sr from my fransi bank account, it was deducted from my bank account but I don't received the amount 1,400sr in my stcpay, when I checked my bank statement it was clearly deducted, I am asking for a refund for the said amount because I don't received it yet, hoping for you're positive response because it was my first time to encounter like this, I am badly need that money😔😭.

Hoping for your fast response.

I wanted to withdraw money from atm of bank al bilad but the transaction failed and money was deducted from my account but till now it is not returned in my account, you are requested to give my money back to my account.

My name Haider Ali mobile number [protected]

Iqama number...[protected]

I am one of your elite customers since 7 years in exit 5 branch, the customer service quality deteriorated since beginning of 2020, only one agent for elite customers who is non welcoming and grumpy and does not offer whatsoever help, the branch manager cannot be found being always away, I go many times to retrieve money in US$ and get the same answer(we don't have, they did not deliver, go to an exchange company,...) to be honest i reduced the total amount in my account because:

1- I witnessed the departure of many elite customer service officers for other banks while they did not exceed 6 months in their position

2- the quality of service is significantly dropping and it seems that no one care

I hope you remedy to such situation for you image and market standing

My name is ehtesham ullah.

Iqama no:[protected].

I went to atm in king Abdullah Economic City rabigh to withdraw 5000sr, but when i entered my pin number, i didn't receive my money but i received msg that the amount has been deducted. Please help me in this matter. The atm serial number is 1721.

Please look into this issue and resolve as soon as possible.

My contact no:[protected]

[protected]@hotmail.com

I went for final exit on October 2020. The hospital finance Manager deposited my End of Service money to my Fransi account on September 2021, which was already freezed. I provided all the necessary documents to unfreeze my account but the bank informed me that the process of verification before transfer of my money takes time. Some of the staff are very rude and they do not entertain the client well. I called several times over long distance and sent several emails but the staff keep on telling me to wait and its been 7 months and up to now my money is still with the bank. Kindly look into this issue. We, OFW had sacrificed a lot in Saudi Arabia and our End of Service money is somehow our reward to ourselves. Thank you.

اسلام عليكم.

Dear sir

Its me omer.iam working on soudia arabia in sulai area exit 17.our nearest atm teller machine is yours.d78 its number.its display fully covered by dust.so pls make an action

I left the country on the final exit my work contract gets expired. I received payment into my cred card, please redirect it into my Pakistan account.

Credit Card # [protected]

Iqama#[protected]

ARN: 82300091295000001502234 and 82300091295000001501822

ARN for this transaction is: 74007031286910000143519

Thanks

Abdulwahab

Dec 31, 2021
[protected]

Pos Purchase
amount: 576.79 SAR
Country: UK
Card type: MADA
Date:2021-12-31
Time: 16:27:01

Pos Purchase
amount: 579.79 SAR
Country: UK
Card type: MADA
Date:2021-12-31
Time: 16:35:34

Pos Purchase
amount: 576.79 SAR
Country: UK
Card type: MADA
Date:2021-12-31
Time: 16:35:22

Pos Purchase
amount: 576.79 SAR
Country: UK
Card type: MADA
Date:2021-12-31
Time: 16:35:46

Pos Purchase
amount: 576.79 SAR
Country: UK
Card type: MADA
Date:2021-12-31
Time: 16:36:16

Pos Purchase
amount: 576.79 SAR
Country: UK
Card type: MADA
Date:2021-12-31
Time: 16:36:05

Pos Purchase
amount: 576.79 SAR
Country: UK
Card type: MADA
Date:2021-12-31
Time: 16:36:43

Pos Purchase
amount: 576.79 SAR
Country: UK
Card type: MADA
Date:2021-12-31
Time: 16:36:34

I would like to request to respond to all these transactions.

Dear Sir, I have a personal account in Banque Saudi Fransi Account Number "C33423-001-85" and this account got frozen because of Expiry of Residence Permit and there was no transaction for about 3 years. when my Residence permit was renewed I have visited Nakhil Branch to update the information. The customer service representative informed me that your account is dormant and remedial as well because of Non Payment of VISA CREDIT CARD.
Hence, the bank has already deducted the full outstanding amount from my account and there was not a single penny that needs to be paid. For more than one month every day, I am visiting the bank to unlock my account but there is no progress as the customer service representative and operations manager of the Nakhil Branch informed me that they have sent an email but there is no response from the collection department and they don't answer their calls as well. Every day they have the same reply. I am frustrated and don't know how to come out of this problem.
please assist me in this matter because I am fade up to go bank every day and get the same reply from them.

Online Purchase
By: ***8829;Credit Card
Amount: SAR 608.40
At: SADAD Bill Payment
Balance: SAR 1, 866.74
Date: 2021-08-22 11:28:51
Online Purchase
By: ***8829;Credit Card
Amount: SAR 608.40
At: SADAD Bill Payment
Balance: SAR 2, 475.14
Date: 2021-08-15 08:42:54 2 time cut my credit cash make return back my card please to informe

Dear Fransi bank,
I had send remittances to Philippine on the date of 5th may 2021.
When beneficiary went to bank for collecting cash bank staff told them that system is not able to find any transaction.
This monet i transfer through enjaz application.
When i call Albilad band they said you should call fransi bank. And when i contact fransi bank they said wait 10 to 14 days your money will be refunded to to your account. Please help me out to find the solution because until now i don't get my money back. It's almost more than two months I'm waiting for reply
Thank you.

Dear sir
Please record my case. From hongkong someone hack my account and below transitions done.
Please clarify below is the message

PoS Purchase
Amount: 195.34 SAR
Store Name: PAYPAL *TIPPINGPOIN
Country: Hong Kong
Card Type: Mada
Card Number: ***8630
Date: 2021-02-23
Time: 21:42:49

Dear sir,
I would like to request your good office to help me to clear and get my cash deposit amounting to SR4, 000.00 which was cancelled due to machine fault. I deposited the SR4, 000.00 on my ATM account Name Bernardo Gabito Balmes and account # 00D1841000193 dated on 20/01/2021 in BSF Rakah branch at machine #368 with receipt #2568 & 2572 but machine terminal lock and cancelled my transaction but before I leave the bank help me and I received a notice in my phone with ticket created ref. #63381513904. Please help me to get my cash deposit as soon as possible because I need my money to support my family.
Thanks and best regards,
Bernardo Balmes

My Bag was stolen and all my cards are there so i need to freeze my account of closed it.

Name: Daryl Rodas
Cellphone No. [protected] / [protected]
Iqama No. [protected]
ACCT No. G7889800154
IBAN no. SA82550000000G7889800154

Goodam! I have been trying to call how many times in your hotline but no one is answering.. I had tried many days calling just to reach out my concern but im having hard time to contact fransi banque. My issue is I purchase online (extra store) using my atm card.. I paid the bill and it's already deducted on my account then after that the extra store sent me a message that they did not receive my payment and I need to contact my bank which is fransi bank. Now I don't know where will I start on how to get back my money because no one is answering about my query. Im hoping for your reply.

My name is Amjad Ilyas I am account holder in Fransi bank for more than 2 years now. Every months my salary is deposited in my Fransi Account. Few days earlier I went to bank al fransi al Faisaliah branch for credit card. But the attitude of employee working in customer services counter# 6 was very bad and rude.
I just asked him that I came for credit card he said to me that no credit card go to another bank. I was shocked that fransi employee is asking me to go to other banks don't come to fransi. This is how they deal with customers. Even I went to branch manager only to clarify that why bank I not issuing credit card is there any policy or requirements that customer should meet but his attitude was the same he asked me to leave he is busy... it was so disheartening that I left the branch and make my mind to deactivate my account from this bank. I already informed my company about this and they asked me to give them alternate bank account details so they will transfer my salary in other bank. All the staff they have double standards if local come to branch they deal with them totally differently but when expatriate come they think that we are like nothing to them. I was there for more than two hours I saw everything I waited and waited only maybe someone will tell me why they are not issuing credit cards but no one cares. I will deactivate my account in few days and others friends and colleagues will follow. This is not the first time that I have faced this in Al Faisaliyah Fansi branch. They need a lot of training and somebody should tell them how banking works they are getting salary from the customers and they should respect and treat everyone same.

Hopefully this mail will be foreseen for the betterment of the bank and its customers

Regards
Amjad Ilyas

Dear gentlemen,

We would like to request for your kind consideration and approval to issue a no objection confirmation (noc) regarding the transfer of the final payment to my daughter bank account in the philippines. The bank account details are shown below.

My saudi fransi account details: lauro samudio... D6221100183 - sar card number [protected]

My daughter banco de oro account details: jonah fay samudio...[protected].. Swift code... Bnorphmm

The transfer charges will be deducted to my account. I cannot open the saudi fransi account now due to my stc mobile number ([protected]) already terminated or not working anymore to receive verification code sent by the bank. 

Thanks and regards,

Lauro samudio+[protected]
[protected]@gmail.com

Dear Sir,

I transfered money on thus dated 16.07.2020 from my bank account (fransi plus) to SAAB bank locally but money still not received.
SAAB Bank account details are as fellow.
Beneficiary IBAN SA1445000000181045139001
Amount transferred
Iqama number [protected]
Mobile number [protected]
Name of Beneficiary Atif Malik
Kindly update me about it ASA.

Thanks
Atif Malik

Greeting Sir,

I would like to raise my complaint about freeze my account. when i try to open it, i received a mess ( You have exceeded the number of tries for entering the ... in the end there is mention some contact no
Inside the kingdom:[protected]
from Mob [protected] -548

I tried many times but no one received my call. Respected Sir I'm working on a jazan project. From your branch to project distance minimum 85km. please i request to solve this issue ASAP because i have no pocket money.

Account # A8517700169
Iqma # [protected]
Cell # [protected]