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2004 Chrysler Pacifica / severely rusted subframe

Posted:   User 
Complaint Rating:  80 % with 5 votes
80% 5
Contact information:
Chrysler Corporation
12128 Enclave Place
Bridgeton, United States
Phone: (314)739-4364
While having a tire serviced at a shop, the mechanic pointed out large holes in the subframe of my 2004 Pacifica (90, 000 miles). All major service performed on my vehicle--including the week prior--has been done in a Chrysler dealership, not one word had been spoken of this problem and the potential safety hazard it poses by any Chrysler service technician or manager. Clearly the extent of the rust, holes and cracks were not overnight events. How does Chrysler justify such negligence!

2004 Chrysler Pacifica2004 Chrysler Pacifica2004 Chrysler Pacifica2004 Chrysler Pacifica

Complaint comments Comments (1)    Updated: Complaint country United States Complaint category Cars, Parts & Vehicles


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N  25th of Jul, 2012 by  User  Agree Disagree 0 Votes
I just took my 2004 Chrysler pacifica for state inspection and i was told that the motor cradle is rusted and it needs to be replaced, my car has 97.000 mile, i called Chrysler they told me that warranty no long applied. I was doing some researched and found a letter that was issued by Chrysler on November 2011 stating that a warranty has been for 2004 and 2005 for 10 years or 150, 000 on States consider Salt States, (i am from Rhode Island). I got in touch with Chrysler again and the answer i got is that my car is not cover under the extended warranty because my car was built on 9/2003 the extended warranty does no apply
Like others complaint i think this is a safety issue and that the warranty should be on all years.

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